Smile Digital Health

Role Description The Intermediate Backend Developer works closely with engineering teams to design, implement, and maintain components of the Smile Digital Health platform. This position operates with a good degree of independence, contributing across the full development lifecycle from requirements analysis through to delivery, while developing deeper technical expertise in preparation for senior-level responsibilities. - Design and implement back end application components, such as FHIR operations, primarily using Java and related technologies. - Develop and maintain core product code, with a focus on quality, performance, and maintainability. - Participate in code reviews, adhere to team coding standards, and contribute to improving development practices. - Analyze requirements and propose technical solutions at various stages of development. - Build and iterate on proof-of-concept integrations. - Troubleshoot and resolve issues reported by customers or identified during testing. - Research relevant technologies and contribute findings to the team. - Create and maintain technical documentation. Qualifications - Degree in Computer Science, Engineering, Mathematics, or a related field. - 4+ years of professional back end development experience. - Solid experience with Java and Spring; working knowledge of REST APIs, SQL, and Git. - Experience with end-to-end feature development and unit testing practices. - Ability to work independently on assigned tasks while collaborating effectively within a team. - Comfortable working through ambiguity and contributing to technical problem solving. - Experience creating and maintaining clear technical documentation. - Knowledge or experience in healthcare, HL7, or FHIR is an asset. - Experience with Apache Camel and building robust integration patterns to ensure seamless data exchange across disparate systems. - Strong analytical and communication skills. Benefits - $90,000 - $110,000 a year Company Description Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

• Design and implement back end application components, such as FHIR operations, primarily using Java and related technologies. • Develop and maintain core product code, with a focus on quality, performance, and maintainability. • Participate in code reviews, adhere to team coding standards, and contribute to improving development practices. • Analyze requirements and propose technical solutions at various stages of development. • Build and iterate on proof-of-concept integrations. • Troubleshoot and resolve issues reported by customers or identified during testing. • Research relevant technologies and contribute findings to the team. • Create and maintain technical documentation.

• Creating detailed architectural designs, blueprints, and other artifacts within the solution architecture stream. • Conducting architectural reviews and providing constructive feedback on solution designs. • Managing and developing strong client relationships to effectively drive negotiations, issue resolutions and identify potential systems and business opportunities. • Leading the design of scalable, efficient, and secure technical architectures for complex enterprise solutions. • Collaborating with cross-functional leaders to identify and determine software and system gaps and requirements. • Oversee the prioritization and development of roadmaps to address gaps and ensure solutions are in line with Smile’s and client business strategy and objectives. • Providing strategic architectural guidance to Smile and cross-functional teams throughout the project lifecycle. • Collaborating extensively with business units, technical experts, and senior leaders to gather requirements and ensure alignment between customer expectations and technical capabilities. • Mentoring and guiding other solutions architects and engineers, fostering a culture of technical excellence and continuous improvement. • Identifying potential risks, troubleshooting roadblocks, and developing appropriate mitigation strategies and solutions. • Developing proofs-of-concept to validate proposed solutions and explore new capabilities. • Providing regular progress and status reports as well as regularly meeting KPIs.

• Design and run a structured, repeatable Voice of the Customer research program spanning payers, providers, and government/public health segments • Conduct 1:1 qualitative interviews, field conversations, and listening sessions with current customers, prospects, and industry stakeholders to surface unmet needs, market gaps, and emerging segment opportunities. • Broker and maintain an ongoing feedback loop between market conversations and internal Marketing and Product teams • Produce semi-annual Market Intelligence reports that surface trends, white space, competitive signals, and emerging segment opportunities • Own the creation and maintenance of Source of Truth (SoT) documents for key market segments, competitive landscape, and customer insight — integrated into Smile's AI-in-the-loop marketing intelligence workflow • Identify, define, and maintain User and Buyer personas across Smile's core market segments • Synthesize qualitative market insights into quantifiable evidence that can support strategic and investment decisions • Translate market intelligence into structured inputs — including business cases, opportunity assessments, and segment-level insights — that Marketing uses to inform and influence product roadmap conversations • Partner with Smile's product team through Marketing's existing working relationship, ensuring the 'why behind the what' is grounded in real market evidence • Identify emerging regulatory requirements, international market signals, and niche clinical data needs that represent potential growth opportunities • Work within Smile's Claude Enterprise environment as a core contributor to Marketing's AI-in-the-loop intelligence process • Leverage AI tooling to accelerate the synthesis, formatting, and distribution of market insights and downstream marketing artifacts

• Develop, test, and maintain cloud-native RESTful APIs using Python, GoLang/ Go and JavaScript/TypeScript. • Build and manage Docker container images, ensuring best practices for image build, security, cost efficiency and deployments. • Author, maintain, and version HELM charts for deploying services into Kubernetes/ Openshift Environment, including configuration/ annotation values, templates, upgrades and rollback support. • Participate in (or build) CI/CD pipelines to automate deployment, testing, monitoring, and roll-back of SaaS services. • Monitor the performance, reliability, and scaling behavior of services; identify bottlenecks and implement solutions (caching, concurrency, resource limits, horizontal auto-scaling). • Develop and maintain serverless SaaS components using AWS CDK, Lambda, API Gateway, and ECS/Fargate. • Ensure high availability and fault tolerance through Kubernetes features such as readiness and liveness probes, sensible resource requests/limits, and proper namespace/networking isolation. Implement and enhance CI/CD pipelines with automated testing, versioning, and documentation publishing. • Manage in-cluster dependencies such as PostgreSQL, Kafka, Grafana, and ElasticSearch using Helm or Operators. • Collaborate with security, operations, and infrastructure teams to ensure deployments meet security, compliance, logging, monitoring, and auditing requirements. • Troubleshoot and debug issues in production and staging environments. Provide root cause analysis and propose corrective measures. • Maintain clear documentation of architecture, deployment procedures, configuration, and usage of cloud tools.

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! The Technical Implementations Lead will actively engage with customers and collaborate with key internal teams (e.g., core development, product management, solution architecture, support) to drive improvements in the performance, scalability, durability, and security of custom solutions. In this role, you will support the professional services team and oversee technical solution delivery for a range of Smile Digital Health customers. Responsibilities: - Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services. This includes configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance. - Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed. - Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary. - Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements. - Collaborate regularly with Smile Digital Health’s customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements. - Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes. - Participate in the on-call support rotation for after-hours assistance as needed. - Support the development and evaluation of RFIs and RFPs to help secure new business. Requirements: - Min 5 years of professional experience in Java and JavaScript development. - Proven expertise in Spring, REST, SQL, and Git. - 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team. - Strong interpersonal skills with a demonstrated ability to work effectively with internal and external clients and team. - Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions. - Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list. - Exceptional communication skills, both written and oral, confident in leading meetings, documenting ideas, and persuading others. Preferred requirements: - Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA - Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes. - ​​Experience in Python and JavaScript. - Healthcare system experience. - Experience with cloud development (AWS, Azure, etc.). - Experience with Agile, Scrum, Waterfall and iterative methodologies. - Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related fields. $100,000 - $135,000 a year Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disability * Employee Assistance Program * FHIR Study Program and Skillsoft Learning * Super HAPI Fun Club Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

• Provide effective hands-on architecture leadership across strategic implementations, including participating as a lead architect when required, supporting delivery teams through architecture guidance, troubleshooting, office hours, and leading technical escalations and leading day-to-day management of the assigned architecture team. • Advance Smile’s architecture practice by introducing AI-driven approaches, developing reusable playbooks and reference architectures, and promoting scalable patterns that improve delivery speed and solution quality. • Lead, mentor and grow a diverse team of architects by clearly defining goals, objectives, responsibilities, competencies and development plans. • Collaborate with cross-functional teams to support architecture design, scoping, planning, implementation, testing, documentation, and delivery to ensure solutions meet customer and business needs. • Support the development and implementation of technical roadmaps and business cases. • Participate in Smile architecture programs such as the Architecture Review Board (ARB) as a voting member. • Conduct regular team 1:1s, performance reviews, and support hiring and onboarding of architects. • Leverage deep understanding of Smile’s products and services to guide solution design and ensure they deliver meaningful value to customers. • Drive innovation by recommending technologies, improving processes, and supporting the development of new capabilities aligned with Smile’s product and architecture strategy. • Develop best practices for the team and create goals and metrics to measure performance and maintain quality service and documentation within the team. • Accountable for ensuring all working hours are accurately reported in Netsuite on a daily or weekly basis.

• Conduct user research, interviews, and surveys to gather insights. • Translate research findings into actionable design requirements and sitemaps. • Collaborate with front-end development teams on various solutions. • Contribute to and maintain the in-house UX Style Framework. • Advocate for user-centered design principles within the organization.

• Conduct user research, interviews, and surveys • Translate findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes • Work closely with front-end development teams for a range of Smile Digital Health solutions • Contribute and maintain the in-house UX Style Framework and ensure its application across projects

• Design and implement back end application components, such as FHIR operations, primarily using Java and related technologies. • Develop and maintain core product code, with a focus on quality, performance, and maintainability. • Participate in code reviews, adhere to team coding standards, and contribute to improving development practices. • Analyze requirements and propose technical solutions at various stages of development. • Build and iterate on proof-of-concept integrations. • Troubleshoot and resolve issues reported by customers or identified during testing. • Research relevant technologies and contribute findings to the team. • Create and maintain technical documentation.