Smile Digital Health logo
Smile Digital Health

Powering the next generation of connected healthcare. Health system solutions for technology, business, and people

Senior Software Developer – Support

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

3 days ago

Salary

$90K - $110K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglishDistributed SystemsJavaSpringSQL

Job Description

Senior Software Developer – Support

Smile Digital Health

• Lead the investigation and resolution of complex production issues impacting healthcare clients. • Working with Tier 1 and Tier 2 support teams to diagnose and correct issues raised in customer incidents. • Analyzing solutions to ensure that they will be interoperable, performant and maintainable. • Escalate high risk and complex client issues to leaders, as appropriate. • Diagnose and resolve complex, high-priority production escalations that require deep code-level analysis and database inspection. • Design, implement, and maintain scalable, reliable, and maintainable software solutions within the Smile Digital Health platform. • Drive root cause analysis efforts and implement long-term corrective actions to reduce recurring issues. • Identify root causes of systemic software regressions, develop robust code patches, and coordinate with DevOps for hotfix deployments. • Provide technical leadership during incident response, troubleshooting, and high-priority client escalations. • Review, optimize, and refactor existing systems with a focus on performance, resiliency, and maintainability. • Conduct thorough code reviews and forensic log analysis to isolate intermittent or hard-to-reproduce bugs. • Participate in code reviews, ensuring adherence to engineering best practices and coding standards.

Job Requirements

  • 6+ years of professional software development experience. Experience in the healthcare and/or technology industry, preferred.
  • Post-secondary education in Computer Science, Engineering, Mathematics, or a related field, and/or equivalent working experience.
  • Demonstrated experience and expertise with Java, Spring, SQL, Git, and distributed systems.
  • Proven experience troubleshooting and resolving critical issues in complex production environments.
  • Strong client relationship building skills and abilities to understand client objectives and goals, complex challenges and provide a clear path to resolution.
  • Strong understanding of software architecture, design patterns, scalability, and maintainability principles.
  • Experience leading technical initiatives and driving projects from requirements through delivery.
  • Ability to analyze ambiguous problems, assess risk, and make sound technical decisions independently.
  • Strong experience with debugging, observability, logging, and monitoring tools.
  • Excellent communication and collaboration skills, with the ability to collaborate effectively across technical and non-technical teams.
  • Demonstrated mentorship and technical leadership experience.
  • Experience working in healthcare technology, HL7, or FHIR is considered an asset.

Benefits

  • Remote Work Environment
  • Flexible Time Away From Work Policy including PTO, Personal and Sick Days
  • Competitive Salary and Health/Medical Benefits
  • RRSP/TFSA/401K Employee Contribution
  • Life and Disability
  • Employee Assistance Program
  • FHIR Study Program and Skillsoft Learning
  • Super HAPI Fun Club

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