Smile Digital Health logo
Smile Digital Health

Powering the next generation of connected healthcare. Health system solutions for technology, business, and people

Cloud Performance Engineer – Site Reliability Engineer

DevOps EngineerDevOps EngineerFull TimeRemoteSeniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Canada

Posted

1 day ago

Salary

$110K - $125K / year

Seniority

Senior

Job Description

Cloud Performance Engineer – Site Reliability Engineer

Smile Digital Health

• Collaborate with our Security Operations teams to help define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers. • Develop, implement and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries etc. • Design and maintain performance testing strategies, framework, and environments in the cloud. • Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers. • Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details. • Develop and maintain technical relationships with our core Cloud Service Providers. • Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications. • Ensure that internal and external SLA’s meet and exceed expectations, and ensure that system centric KPIs are continuously monitored and improved. • Create tools for automating deployment, monitoring and operations of the overall platform. • Participate in an on-call rotation to provide application support, incident management, and troubleshooting. • Provide ongoing maintenance and support of internal tools, improve system health and reliability. • Assist customers with the on-site deployments when needed. • Implement and manage observability tools (logging, metrics, tracing) for performance insights, Otel and Grafana Stack preferred

Job Requirements

  • Demonstrated expertise in cloud service providers and best practices around implementation and configuration, preferably managing Azure on behalf of multiple teams for a company that delivers SaaS products.
  • Proven experience working with microservices architecture, with a strong focus on Java-based services.
  • Experience in applying chaos engineering practices to evaluate and enhance system resiliency.
  • Skilled in troubleshooting performance issues, including analyzing time consumption, allocating resources, and recommending optimizations.
  • Familiar with performance testing methodologies and tools to assess system behavior under load.
  • Experience with deployment and usage of observability tools such as Prometheus and the Grafana suite.
  • Proven experience designing and executing performance test plans (load, stress, soak, and spike testing) to validate that application services sustain 500+ transactions per second (TPS) within defined latency and error-rate thresholds.
  • Hands-on experience with performance/load testing tools such as JMeter, Gatling, Azure Load Testing
  • Experience tuning and validating autoscaling (Kubernetes/OpenShift HPA, Azure scale sets) to ensure required TPS is met under variable load without breaching cost or resource constraints
  • Experience tuning Kafka (partitioning, consumer group sizing, throughput/latency trade-offs) and other messaging/queueing components to sustain target transaction rates.
  • Experience with Azure-native monitoring and diagnostics (Azure Monitor, Application Insights, Log Analytics) to correlate throughput, latency, and error metrics during test execution.
  • Proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
  • Proficiency in Terraform, Ansible or Chef.
  • Expertise in troubleshooting, support escalation, on-call process optimization and documenting knowledge.
  • Passionate about Infrastructure as code, automation, and developing solutions that help developers move quickly and safely.
  • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem.
  • Experience operating and maintaining production systems in a Linux and public cloud environment.
  • You have prior experience working in high-performance or distributed systems, while we strive to hire at a variety of experience levels.
  • Working knowledge of industry best practices regarding information security
  • Previous experience building or maintaining a large-scale Cloud service.
  • Proven ability to prioritize and track multiple projects in parallel.

Benefits

  • Remote Work Environment
  • Flexible Time Away From Work Policy including PTO, Personal and Sick Days
  • Competitive Salary and Health/Medical Benefits
  • RRSP/TFSA/401K Employee Contribution
  • Life and Disability
  • Employee Assistance Program
  • FHIR Study Program and Skillsoft Learning
  • Super HAPI Fun Club

Related Categories

Related Job Pages

More DevOps Engineer Jobs

Computer Task Group, Inc logo

Platform DevOps Engineer

Computer Task Group, Inc

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

ContractRemoteTeam 5,001-10,000

Role Description CTG is seeking a Platform DevOps Engineer to lead enterprise DevOps transformation initiatives by modernizing CI/CD pipelines, standardizing engineering practices, and building scalable developer platforms. This role is ideal for an experienced DevOps professional with expertise in automation, DevSecOps, cloud infrastructure, and developer enablement who is passionate about improving software delivery across engineering organizations. Location: Remote Duration: 3 months What You'll Do - Assess DevOps maturity using DORA, SPACE, or similar engineering performance frameworks and develop actionable improvement roadmaps. - Modernize legacy CI/CD pipelines, delivery tooling, and engineering workflows using industry best practices. - Design and maintain reusable pipeline templates, golden paths, and developer self-service toolkits. - Standardize CI/CD, source control, release management, infrastructure provisioning, and automated testing practices across engineering teams. - Embed DevSecOps, automated quality gates, security scanning, and observability into delivery pipelines. - Configure and manage DevOps automation tools across cloud and hybrid infrastructure. - Develop automation using Java, Python, and Shell scripting. - Partner with Platform Engineering, Architecture, Security, and Engineering leadership to improve software delivery performance and reliability. Qualifications - 7+ years of DevOps, Platform Engineering, or Software Engineering experience. - Strong expertise with CI/CD automation, DevOps tooling, and infrastructure automation. - Experience assessing engineering maturity using DORA, SPACE, or similar frameworks. - Experience designing enterprise DevOps platforms, reusable pipelines, and developer enablement solutions. - Strong programming and scripting skills using Java, Python, and Shell. - Experience implementing DevSecOps, automated testing, and observability practices. - Solid understanding of Agile methodologies, SDLC, and modern software engineering practices. Requirements - Experience leading enterprise DevOps transformation initiatives. - Experience driving metrics-based continuous improvement programs. - Experience collaborating with executive leadership on DevOps governance and engineering strategy. Education - Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred. - Equivalent combination of education and relevant professional experience will also be considered. - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. Benefits - The expected base salary for this position ranges from $65.00 to $75.00/hour. - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. - In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. - Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. - With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. - We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

United States
$65 - $75 / hour
Intuitive logo

Field Service Engineer 2

Intuitive

A global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery.

Full TimeRemoteTeam 5,001-10,000Since 1995H1B Sponsor

Role Description As a Field Service Engineer 2 at Intuitive, you will be an integral part of our dedicated team, responsible for the installation, support, troubleshooting, repair, and maintenance of all our products within your management designated area of responsibility. Your primary focus will be to ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations. This role demands expertise in electro-mechanical systems, acquired through specialized training, as well as exceptional customer service and communication skills. As a Field Service Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support. - Understand and comply with all department and company policies - Provide management with a quarterly review and assessment of your assigned area of responsibility - Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders - Complete all administrative tasks in the required time frame - Provide technical support to end-users and other Intuitive employees - Conduct training sessions at Intuitive facilities, training centers, and hospitals - Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades - Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes - Coordinate and perform system and hardware delivery and installation - Competent in knowledge and implementation of O.R. protocol and HIPAA standards - Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes - Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets - Support and collaborate with Intuitive teams to facilitate company goals - Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies - Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management - Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events Qualifications - Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals - Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities - Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail - Ability to Travel up to 50% and within the travel and expense policy as required by management to fulfill the specific needs of the role - Willingness to perform ad hoc tasks assigned by management - Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role - Ability to work a flex shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role - Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience) Requirements - Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs. - Clean driving record - Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms - Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process Benefits - Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity - Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications

Canada
$37 - $55 / hour
Part TimeRemoteTeam 1-10Since 2015H1B No Sponsor

• Du hilfst uns, IT-Infrastruktur (Server, VMs, Netzwerk) als Code zu beschreiben und automatisiert aufzusetzen. • Wir nutzen dafür u.a. Terraform und Ansible • Du entwickelst bestehende Infrastruktur weiter und arbeitest an unseren CI/CD-Pipelines mit • Je nach Projekt und deinen Fähigkeiten arbeitest du auch an Infrastruktur für verschiedene Projekte

Germany

Role Description Du willst neben dem Studium an echter Infrastruktur arbeiten und nicht an Übungsaufgaben? Du hast Interesse daran, wie man Infrastruktur automatisiert, als Code baut und absichert? Dann bist du bei uns richtig. Der Umfang liegt bei bis zu 20 Stunden pro Woche. - Du hilfst uns, IT-Infrastruktur (Server, VMs, Netzwerk) als Code zu beschreiben und automatisiert aufzusetzen. Wir nutzen dafür u.a. Terraform und Ansible. - Du entwickelst bestehende Infrastruktur weiter und arbeitest an unseren CI/CD-Pipelines mit. - Je nach Projekt und deinen Fähigkeiten arbeitest du auch an Infrastruktur für verschiedene Projekte mit. Qualifications - Du studierst Informatik, Wirtschaftsinformatik oder einen verwandten Studiengang, idealerweise IT Sicherheit. - Du hast sehr gute Deutschkenntnisse (mindestens C1 Niveau). - Du hast Übung darin, Infrastruktur als Code (IaC) aufzubauen und in Projekten zu nutzen. - Terraform, Ansible, Docker sind keine Fremdbegriffe für dich. - Du hast gute Netzwerkkenntnisse. - Erfahrung mit einem Cloud-Anbieter oder mit CI/CD- und DevSecOps-Themen ist ein Plus. - Du arbeitest strukturiert und analytisch und übernimmst Verantwortung für deine eigene Arbeit. - Du bist motiviert, zuverlässig und zeigst Eigeninitiative. Benefits - 100% Remote. Du kannst innerhalb von Deutschland von dort arbeiten, wo du möchtest. - Zusammen als Teil unseres Teams stehen dir spannende Projekte in verschiedenen Branchen zur Verfügung. - Bei uns kannst du wirklich ITler sein. Du musst bei uns kein Sales machen. - Du bekommst Zugang zu verschiedenen Lernportalen, Zertifizierungen und kannst an Tech Events teilnehmen. - Eine agile, positive Unternehmenskultur mit flachen Hierarchien wartet auf dich. - Du hast große Freiheiten, eigene Ideen einzubringen.

Germany