Role Description The Network Quality Manager is responsible for operational quality oversight, governance, monitoring, reporting, audit readiness, and quality improvement activities supporting provider data operations across medical and dental networks. This role ensures: - Provider data integrity - Provider directory accuracy - Network adequacy support - Credentialing quality support functions - Exception/fallout management activities This role supervises and manages daily operations of auditors and analyst team. The Quality Manager is responsible for: - End-to-end and all aspects of quality business process activities - Quality planning, assurance, control, and improvement - Supporting risk reduction, auditing life-cycle activities, cost and productivity savings, reporting, and quality improvement initiatives Monitors performance and completes system analysis in specific areas of quality including: - Claims - Appointment Scheduling - Provider Data - Customer Service - Appeals & Grievances The role partners cross-functionally with: - Provider Data Operations - Network Operations - Network Adequacy - Credentialing - Compliance - Quality teams This role supports: - Increase of quality metrics for operational business units - Audit Calibrations with internal and external partners - Audit Governance: Approves audit methodologies, sampling plans, and scoring standards - Reporting & Stakeholder Communication - Cost / productivity savings - Risk reduction - Error / defect reduction - Process waste reduction - Continuous improvement efforts You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Qualifications - 2+ years of Team Lead/SME experience with demonstrated abilities in Leadership and Emotional Intelligence - 1+ years of auditing experience - 1+ years of experience analyzing and solving customer problems - Experience supporting quality, operational oversight, provider data, network operations, credentialing, compliance, or related operational functions - Experience working with operational metrics, reporting, quality monitoring, and process improvement activities - Experience working independently in less structured environments with moderately complex operational issues - Experience communicating operational risks, findings, and recommendations to leadership and stakeholders - Ability to work Monday - Friday, 8:00 am - 5:00 pm in Central Time Zone Requirements - Lean, Six Sigma, Quality, HRO, or process improvement experience - Experience supporting healthcare operations, provider data operations, network management, or quality assurance programs - Experience supporting contractual quality requirements, audit readiness, or compliance monitoring activities - Experience with quality management systems, operational controls, or performance monitoring frameworks - Knowledge of provider directory operations, provider data management, network adequacy requirements, or credentialing operations Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Assist the subsidence and surveying team with site inspections, technical assessments, and general case management. • Maintain accurate and up‑to‑date records on the company’s claims management IT system. • Work with Regional Technical Managers to improve quality and service delivery during the repair stage of claims. • Review contractor tenders and report findings to Regional Technical Managers. • Ensure on‑site compliance with CDM legislation and site‑specific safety requirements. • Support with contract administration, cost analysis, valuations, and preparation of final accounts. • Manage complaints in line with company procedures and relevant legislation. • Visit damaged properties to assess technical and insurance requirements and oversee reinstatement works. • Communicate effectively with clients, policyholders, local authorities, third parties, and internal colleagues. • Manage a regional caseload independently and support other regions when required. • Maintain a suitable home office environment; attend local offices as required. A company car is provided, and a full driving licence is essential. • Assess repair requirements and prepare schedules of work. • Instruct temporary or emergency works to make buildings safe. • Apply knowledge of building pathology, including asbestos and damp. • Interpret buildings insurance policies and relevant insurance law. • Produce professional reports and technical correspondence. • Specify site investigations and interpret geotechnical reports. • Understand building construction and foundation systems. • Obtain and assess competitive tenders. • Apply Planning and Building Regulations knowledge. • Comply with Health & Safety and CDM Regulations. • Apply the Party Wall etc. Act where required. • Administer building contracts and apply contract law principles. • Manage projects on site, including valuations, variations, and payment authorisations. • Demonstrate cost control and financial awareness. • Use MS Office and internal systems confidently.

• Preliminary to intermediate analysis of sales, production and other accounting data • Physical inventory observation, price testing • Examination of source documents pertinent to engagement • Check and proof reports and schedules • Conduct phone or in person interviews to obtain information • Prepare preliminary draft of report narrative and schedules • Analyze and reconcile claim to final calculation • Research, data analysis and evaluation • Ensure compliance with state and federal laws • Research and other tasks assigned by manager

• play a pivotal role in managing and growing key client relationships • serve as the lead strategic partner for key clients • develop and execute strategic plans aligned with the brand’s goals • lead quarterly and annual business reviews • oversee the development and execution of brand marketing initiatives • manage and coordinate creative approvals • monitor and analyze campaign performance • ensure the brand’s presence is optimized across all retail and e-commerce channels • track and analyze sales data • maintain detailed records of brand activities, approvals, and budgets • manage multiple projects simultaneously