Founded in 2005, Smartsheet offers collaborative work management and process automation to empower greater enterprise productivity. A leading cloud-based platfo
Senior Data Scientist II
Location
Washington
Posted
10 hours ago
Salary
$155K - $185K / year
Seniority
Senior
Job Description
Senior Data Scientist II
Smartsheet
• Design and ship AI sub-agents that act across the customer lifecycle, combining predictive models, retrieved context, and LLM reasoning to recommend or take action • Build the predictive and prescriptive models that power those sub-agents churn risk, growth, adoption trajectories, account health scoring, and similar lifecycle problems • Develop the data foundations and knowledge layer those sub-agents reason over, applying responsible aggregation and privacy-aware design • Design the tools, retrieval, and grounding strategies each sub-agent uses; decide when a sub-agent should act, recommend, defer, or escalate • Build the evaluation harnesses that determine when a sub-agent is good enough to ship and that catch regressions in production • Define metrics and experimentation strategy for sub-agent rollouts; measure real customer impact, not just offline accuracy or eval scores • Partner with Product, Engineering, and Applied AI teams from problem framing through production deployment • Drive a data and modeling culture within Product and Engineering, and mentor other data scientists on the team
Job Requirements
- Bachelor’s degree and 8+ years of experience (or 10+ years of experience); advanced degree in a quantitative field (Statistics, CS, ML, Economics, Operations Research, or similar) preferred
- Deep applied ML expertise across both traditional ML and deep learning: gradient boosting, regularized linear models, transformer-based sequence models, foundation model embeddings, causal ML, contextual bandits, and offline RL
- Strong grasp of causal inference for intervention design and lifecycle modeling: uplift modeling, difference-in-differences, propensity scoring, and synthetic control
- Solid foundation in statistics and experimental design: hypothesis testing, power analysis, multiple comparisons, sequential testing, and quasi-experimental methods
- Hands-on experience taking LLM- and agent-based systems to production: tool use, retrieval, multi-step reasoning, evaluation, and guardrails
- Experience operating ML in production — feature engineering and pipelines, model monitoring, drift detection, retraining cadence, and the trade-offs between batch and real-time serving
- Proficient in SQL and Python; comfort with ML/LLM tooling at scale (Spark, Databricks, Snowflake, or equivalents), ML frameworks (PyTorch, scikit-learn, XGBoost/LightGBM), and visualization tools (Tableau or similar)
- Experience modeling the customer lifecycle — churn, expansion, adoption, plan health, lead/account scoring — and business fluency in the SaaS metrics that drive it (NRR, GRR, ARR, and cohort economics)
- A pragmatic production bar: latency, cost, monitoring, drift, hallucination, and what happens when the model or sub-agent is wrong
- Strong track record of forming effective cross-functional partnerships and communicating analysis clearly to technical and executive audiences
- Ability to research and learn new technologies, tools, and methodologies, and to thrive in a dynamic environment — finding opportunities and executing in both independent and collaborative environments
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
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