Skillsoft

• Manage the delivery of service engagements for Skillsoft clients • Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc) • Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract • Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided • Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required • Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities • Develop and maintain detailed project work plans, completing all deliverables on time and in scope • Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses • Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues • Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution • Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations • Participate and follow through on professional development opportunities as they arise • React to change productively and undertake other tasks as assigned

• Own engineering delivery and operational health for the enterprise applications portfolio supporting critical business capabilities and processes • Translate approved business solutions into scalable, maintainable engineering execution plans • Ensure delivery aligns to business priorities, architecture standards, security requirements, and governance frameworks • Partner with PMO and Solutions leaders on prioritization, capacity planning, sequencing, and execution transparency • Drive consistent execution that balances run, enhancement, and transformation initiatives • Lead end-to-end lifecycle management, including build, release, operate, enhance, and retire • Ensure high availability, reliability, and performance of production systems • Oversee incident, problem, and change management processes • Maintain a strong focus on operational resilience, uptime, and business continuity • Drive structured lifecycle planning including upgrades, patching, and decommissioning of legacy systems • Reduce application complexity through rationalization, standardization, and modernization • Drive adoption of AI-assisted engineering practices to improve productivity, quality, and cycle time • Enable automation-first delivery across testing, deployment, and operational processes • Partner across teams to streamline workflows, reduce manual effort, and lower total cost of ownership • Identify and scale opportunities for AI and automation within enterprise applications in a controlled manner • Ensure adherence to enterprise architecture, security, and engineering standards • Support compliance requirements including audit readiness (e.g., SOX where applicable) • Maintain disciplined release, change, and environment controls • Ensure solutions are well-documented, testable, and supportable • Partner with Security and Risk teams to proactively mitigate technical and operational risks • Build and lead a high-performing, modern engineering organization • Develop a skills-based team with strong capabilities across platforms, automation, quality, and AI • Define clear roles, responsibilities, goals, and development plans • Foster a culture of accountability, continuous improvement, and enterprise thinking • Develop talent that can operate across technologies and business domains • Build strong, trust-based partnerships with business stakeholders and cross-functional IT teams • Ensure delivery outcomes translate into measurable business impact • Support adoption and value realization post-implementation • Contribute to a management cadence that tracks outcomes beyond deployment • Communicate clearly with senior stakeholders on progress, risks, and value delivered

• Drive top-line revenue through growth of an existing enterprise account base • Sell Skillsoft Content and Platform solutions directly to corporate decision makers • Influence customers at the senior leadership level and win by building relationships across different lines of the account offering solutions to what they are trying to solve for • Partner with related sales, customer success managers, marketing, and support resources in the successful advancement of critical opportunities • Be responsible for preparing and delivering executive presentations with research, data, agendas and a tailored presentation coupled with impeccable follow-up • Create measurable and defined business goals with timelines, (related to revenue and growth of whitespace) • Provide management, feedback and recommendations on pipeline health, risk, opportunity, and progress

• Manage the delivery of service engagements for Skillsoft clients. • Work with account teams to focus on customer specific program needs • Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract. • Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided. • Develop and maintain detailed project work plans, completing all deliverables on time and in scope. • Provide project management oversight for site implementations including site build, configurations, and integration. • Provide guidance on product training and resource availability. Perform training as needed. • Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses. • Pursue understanding of the customer's program goals as the basis for consulting and recommendations. • Establish solid rapport and working relationships with all internal and external stakeholders for the duration of projects, as well as, deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role.

• Ensure that all projects are delivered on-time, within scope and within budget • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility • Responsible for establishing project plans and schedules • Facilitates the development of project deliverables with cross-functional teams • Manage changes to the project scope, project schedule and project costs using appropriate verification techniques • High level oversight of projects managed within a customer portfolio • Proactively tracks and reviews project accomplishments and results against plans • Executes appropriate risk management to ensure business priorities and quality standards are met • Communicates status of the project to internal and external customers and management • Set deadlines, assign responsibilities and monitor and summarize progress of project

• Own Skillsoft’s global customer advocacy program, including customer reference, peer reviews and awards. • Build and manage a scalable customer reference program, including intake, advocate matching, approval workflows, tracking, governance, and guardrails to protect customer relationships and prevent advocate fatigue. • Find, develop, and amplify customer stories that reinforce Skillsoft’s corporate narrative, product value, market differentiation, and measurable business outcomes. • Develop strong relationships with senior customer stakeholders and create opportunities for them to share their experiences through case studies, testimonials, videos, peer engagement, events, media, and speaking opportunities. • Partner with Sales and Customer Success to deliver high-impact customer proof that supports strategic deals, accelerates pipeline, strengthens competitive positioning, and deepens customer relationships. • Partner with Product Marketing, Corporate Marketing, Field Marketing, Events, and Analyst Relations to activate customer stories across campaigns, web, social, analyst briefings, events, and field programs. • Establish scalable systems, tools, and reporting to maintain approved customer proof points, track advocacy activity, measure business impact, manage participation, and grow program engagement. • Ensure customers receive meaningful value from advocacy opportunities, positioning them as thought leaders while strengthening their partnership with Skillsoft.

• Lead a team to drive top-line revenue growth through the retention and growth of Skillsoft’s existing U.S SLED customer base • Drive Skillsoft’s SLED new customer acquisition motion to build pipeline and accelerate execution • Oversee a team that will partner with Specialist reps on cross-sell opportunities • Have a track record of leading SLED sales teams to over-quota achievement and will lead and develop a team focused on building an ambitious pipeline of both existing customer growth and new customer acquisition. • Lead and motivate a team that will win by aligning customer’s business and organizational strategic initiatives with the outcomes that Skillsoft can help drive • Influence growth and new customer acquisition by aligning at the senior leadership levels • Partner with related sales, customer success, marketing, and support resources in the successful advancement of critical opportunities and market penetration • Responsible for meeting preparation with research, composing agendas agreed on by customer and a tailored presentation coupled with impeccable follow-up • Outline measurable and defined business objectives and sales goals with timelines, (related to revenue and growth of whitespace) • Provide management, feedback, forecasting, and recommendations related to pipeline health, risks, opportunity, and progress against goals

• Translate customer goals into clear success plans with measurable impact • Advise on skills-based workforce transformation, not just learning programs • Mastery of our solutions and be an expert in the evolving product offering • Speak Credibly about AI-enabled capabilities and limitations • Explain "why this matters" in practical, business terms • Guide customers through ethical, responsible adoption conversations • Confidently explain skills vs. competencies, job architectures, and proficiency models • Guide customers through taxonomy decisions, benchmarks, and readiness planning • Articulate the value to the customer of each of these approaches • Use data to prioritize risk, opportunity, and expansion conversations • Interpret dashboards and metrics to tell a clear story • Tie Engagement and adoption data back to business outcomes • The quarterback across Product, Professional Services (PS), Sales and Support • The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights • A partner in shaping repeatable plays and best practices • Understand commercial levers and account economics • Identify growth signals tied to maturity and outcomes • Confidently partner with Sales on timing, readiness and value • Lead customers through change, ambiguity and new operating models • Prepare customers ahead of launches and transitions • Reinforce adoption through structured enablement and reinforcement

• Support end-to-end employee lifecycle activities across France and Germany including onboarding, employee changes, transfers, and offboarding • Ensure a smooth onboarding experience for new hires through preparation of employee documentation and coordination of onboarding activities • Maintain employee records and HR systems while ensuring data accuracy and compliance with legal and company requirements • Manage employee-related data changes including working hours, leave administration, and benefits-related updates • Manage and coordinate French Works Council/CSE activities including preparation, consultation requirements, documentation, and stakeholder management • Provide guidance and support to managers regarding employee relations matters and local employment practices • Partner with HR Business Partners and leadership on employee cases including performance concerns, workplace issues, disciplinary actions, and policy interpretation • Act as a trusted point of contact for employees and managers on people-related matters • Ensure local compliance with labor laws and employment regulations • Support payroll preparation through management of employee data and variable payroll inputs • Coordinate compensation and benefits administration activities • Partner with payroll teams to ensure timely and accurate processing • Manage the administrative aspects of the French training plan and associated legal obligations. • Coordinate occupational health appointments and related processes • Support workplace well-being and employee engagement initiatives • Serve as disability advocate where applicable • Conduct analysis of HR data to support decision-making and provide operational insights • Create and maintain reports and dashboards tracking key HR metrics • Identify opportunities to improve People Operations processes and employee experience • Lead or participate in HR initiatives and projects, ensuring successful execution • Collaborate with global HR teams to support regional and global programs

• Translate customer goals into clear success plans • Advise on skills-based workforce transformation • Master our solutions and be an expert • Speak credibly about AI-enabled capabilities • Use data to prioritize risk, • Guide customers through taxonomy decisions • Interpret dashboards and metrics • Co-ordinate across Product,Sales and Support • Understand commercial levers and account economics