• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues • Taking ownership of customer issues reported and seeing problems through to resolution • Track computer system issues through to resolution, within agreed time limits • Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers) • Provide prompt and accurate feedback to customers. • Refer to internal database or external resources to provide accurate tech solutions. • Prioritize and manage several open issues at one time • Document technical knowledge in the form of notes and manuals.

• Manage and optimize core application defenses, including the Web Application Firewall (WAF) and automated vulnerability scanning tools, while monitoring key security metrics. • Architect and maintain security gating processes within the CI/CD pipeline to ensure secure, seamless software delivery. • Govern and secure our growing AI pipeline within the SDLC by implementing input/output monitoring, context controls, and safety guardrails around AI-generated code. • Partner with development teams to remediate vulnerabilities, scale the security champions program, and co-lead our public bug bounty initiative. • Mentor junior engineers and analysts, and occasionally present security postures, trends, and program milestones to upper management.

• Support the modernization of legacy applications, integrations, and workflows • Use approved AI tools such as GitHub Copilot, Claude, Codex, and similar tools to assist with code analysis, documentation, refactoring support, test generation, and modernization research under senior engineering guidance • Design and standardize modernization and migration framework for transforming applications and integrations • Establish scalable, reuseable frameworks for enterprise applications and integrations transformation and modernization • Work with the Manager/Principal Architect and Application development teams from strategy to solution to implementation and support of applications and integrations • Work closely with the Business Analysts on the understanding of functional and technical system requirements for architecting, designing and delivering solutions to meet business needs • Create solution designs that leverage the architecture standards and services to meet key project design criteria including Availability, Recoverability, Scalability, and Performance • Coordinate with other team members in the development of the integrations architecture roadmap that aligns with the strategic objectives of business groups and different technology groups • Build AI-first pipelines leveraging Claude, Codex, GitHub Copilot, agentic AI, and complementary tooling • Define and promote new ways of working for AI-driven transformation • Incorporate lean principles in all projects prior to the design phase • Provide architectural and technical input for definition, estimation and delivery of projects and solutions • Keep abreast of changes in technology regarding applications and integrations architecture, design and development • Work closely with the support team in managing tier III escalations and providing timely and quality production support to our business users • Work closely with Agile teams to deliver incremental software releases and enhancements • Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values • Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies • Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements • Additional duties as assigned

• Develop system and application solutions, including motion architecture, system topology, and software design • Create customer-specific application software and support full project lifecycle (prototype through commissioning) • Configure and commission drives (VFDs, inverters, servo systems) and develop PLC/HMI programs • Support testing, start-up, and field validation of automation solutions • Capture and standardize application knowledge into reusable tools and best practices • Partner with Sales to develop solution concepts aligned to customer requirements • Provide technical support during pre-sales activities, including customer meetings, workshops, and presentations • Assist in preparing proposals and identifying upsell or cross-sell opportunities • Build strong customer relationships and support overall sales growth objectives • Deliver advanced technical support to customers and internal teams (remote and onsite) • Size and select appropriate products and solutions based on application needs • Support commissioning and troubleshooting during system start-up • Conduct product demonstrations and deliver technical training to customers and internal teams • Develop training materials, application documentation, and technical guides • Support ongoing technical development within the Sales organization • Travel up to 25% across the region for customer support, sales activities, and training