• Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass our business retention and expansion targets in close partnership with Sales • Drive strong commercial results by coaching + modeling 360 degree client relationship-building and driving value realization for customers through strong product utilization • Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts • Own talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs • Maintain strong performance + uphold our cultural values through a period of change and transformation • Craft a clear narrative for your team’s performance + customer signals clearly to leadership • Recruit top talent for your growing team • Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.

• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Use data to drive process improvements and make recommendations for enhanced efficiency and profitability. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Ensure timely follow-up and resolution of denied or rejected claims. • Stay up-to-date with industry trends, regulations, and technologies to maintain a competitive edge. • Recommend process improvements and implement best practices to optimize the RCM workflow. • Contribute to internal process documentation and training materials.

• Manage communications with team members regarding initial/ongoing information and status. • Assist Client Services team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account. • Coordinate pitch presentations and request for proposals. • Lead point of contact for assigned projects within the client account. • Implement projects to promote and ensure the success and profitability of your client's deliverables. • Support client services' efforts by managing projects, collaborating with the Project Management team to develop timelines, communicate milestones and identify possible red flags in projects. • Drive the daily activities of a project by managing project scope, scope change, and potential project roadblocks, according to timeline and budgets. • Coordinate and participate in content planning meetings with key content experts. • Daily client contact, prepare client contact reports and summarize next steps. • Facilitate the medical-legal-regulatory review process to ensure promotional items adhere to medical/regulatory/legal compliance. Contribute to the creation of client proposals, budgets and reconciliations and monitor budget including direct/labor costs; checking for out of scope items and hours. • Assist with financial and forecasting reporting preparation.

• Manage communications with team members regarding initial/ongoing information and status. • Assist Client Services team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account • Coordinate pitch presentations and request for proposals. • Lead point of contact for assigned projects within the client account • Implement projects to promote and ensure the success and profitability of your client's deliverables. • Support client services' efforts by managing projects, collaborating with the Project Management team to develop timelines, communicate milestones and identify possible red flags in projects. • Drive the daily activities of a project by managing project scope, scope change, and potential project roadblocks, according to timeline and budgets. • Coordinate and participate in content planning meetings with key content experts. • Daily client contact, prepare client contact reports and summarize next steps. • Facilitate the medical-legal-regulatory review process to ensure promotional items adhere to medical/regulatory/legal compliance. Contribute to the creation of client proposals, budgets and reconciliations and monitor budget including direct/labor costs; checking for out of scope items and hours • Assist with financial and forecasting reporting preparation