• Partner with regional executives to map out workforce plans that support regional expansion. • Provide change management support during organizational shifts and market entries. • Act as a direct communication bridge between Global HQ HR and local regional entities. • Deliver data-driven people insights to regional leadership to improve operational efficiency. • Design localized talent acquisition strategies for executive and high-impact sales leadership roles. • Manage regional succession planning to ensure strong leadership pipelines for emerging markets. • Conduct annual regional talent reviews and design targeted upskilling programs. • Facilitate competitive cross-border onboarding experiences tailored to regional nuances. • Implement standardized corporate appraisal systems adapted to local market conditions. • Coach regional country managers on performance enablement and constructive feedback loop styles. • Drive a high-performance culture aligned with Tiens Group’s values and direct-selling business model. • Oversee employee engagement initiatives to reduce cross-border turnover rates. • Monitor localized labor law developments across all assigned countries to mitigate legal risk. • Resolve complex employee relations, grievances, and local compliance conflicts. • Advise on standard compensation adjustments and localization of corporate benefit schemes.

• Provide strategic leadership and oversight of all Human Resources functions • Accountable for the full talent acquisition lifecycle • Partner with firm leadership to support HR strategy • Ensure EEO compliance in all hiring • Oversee disciplinary processes and investigations • Champion employee engagement and well-being • Present HR dashboards to the Managing Partner and Executive Committee • Support the COO in administering Career Advancement Program (CAP) and Career Progression Program (CPP)

• Partnering with assigned leaders and business areas to provide practical HR guidance and employee relations support. • Regular travel in order to maintain appropriate onsite presence and support for all CA education program locations. • Handling mid-level to more complex employee relations matters involving manager coaching, performance management, conflict resolution, recurring issues, multi-step concerns, workplace investigations or higher operational impact. • Coaching managers on performance concerns, corrective action, documentation, communication, accountability and employee relations best practices. • Conducting or supporting workplace investigations, including planning, interviews, documentation, findings support and recommended next steps. • Providing guidance on ADA/accommodation matters, policy application, corrective action, performance management, employee concerns and workplace conduct. • Identifying employee relations trends and operational people issues and recommending practical solutions to assigned leaders and HR leadership. • Supporting employee experience, engagement, retention, culture and manager capability initiatives for assigned business areas. • Partnering with leaders on organizational changes, workforce transitions, new site support, restructuring support and other people-related operational needs. • Collaborating with HR Centers of Excellence, including Talent Acquisition, Benefits, Payroll, HRIS, Compliance, Training, and Legal to support consistent and integrated HR solutions. • Supporting implementation of HR initiatives, policy rollouts, manager training and employee communications. • Monitoring HR metrics, employee relations trends, turnover themes and manager support needs for assigned areas. • Escalating high-risk, legally sensitive, executive-level, enterprise-impact or complex matters requiring senior HR, Legal, CHRO or VP involvement. • Performing other duties as assigned to support HR department and organizational objectives.

• Responsible for the CONNECT system, provides guidance to all branch HR Coordinators and AO staff on the Human Resources and Advanced Benefit modules. • This includes report creation and generation (ad hoc), ongoing procedural guide creation/updating, various element testing (both HR and Payroll) and implementation. • Primary contact for all health and welfare plan administration/guidance. • Subject matter expert regarding the Affordable Care Act (ACA). • Responsible for customization and management of file interfaces with vendors and insurance carriers, ensuring accurate plan enrollments, reconciliations, and timely COBRA notifications. • Assist Retirees and COBRA participants with various benefit plan inquiries. • Serve as primary contact for all staff members regarding Leave requests (FMLA, Disability, Personal, etc.) which includes maintaining, tracking, and managing the Disability/Leave files/records. • Assist in the management of the annual Open Enrollment process, which includes creating and distributing communications, and creating, testing, and implementing changes in CONNECT. • Assist in the administration of the Salary Administration Plan which includes assisting with grading all Association positions, answering various compensation questions, and assisting in the annual exempt and non-exempt performance appraisal process. • In addition, this position will assist in the Performance Plan process (Cornerstone administration). • Administration of the Incentive Pay program which includes monitoring eligibility, employee communications and ensuring payments are processed timely and accurately. • Responsible for the management of PTO accruals in CONNECT. This includes providing guidance to all staff on employee eligibility and proper calculations. • Work on special projects as requested by management and/or various departments.