Singular

Role Description We’re looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. - Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally - Research, debug and solve client’s issues - Work closely with Support, Product and Engineering teams to improve and grow the product offering - Serve as an advocate for customers with the product organization - Become an expert in mobile marketing and Singular’s product offering - Play a significant role in the growth and development of our customer support competency Qualifications - Fluent English (verbal and written) – a must - Ability to write short technical explanations in English – a must - Service-oriented person - Ability to self-manage time and prioritize tasks accordingly - Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness - Aptitude to multitask with a high volume of tasks - Responsible, independent and autodidact - Team player with solid communication and presentation skills Requirements - 3-5 years of experience in Technical Support or QA - Previous experience in a B2B SaaS company – an advantage - B.E / BCA / MCA required in a relevant technical field - Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two Company Description As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

• Own, plan, and execute go-to-market motions for part of the Singular product portfolio; coordinating across product, sales, customer success, solution consulting, support, and marketing. • Own, develop, and launch positioning and messaging for assigned products. • Own sales enablement materials for your part of the Singular portfolio: hotsheets, pitch decks, one-pagers, demo narratives, objection handling, competitive analysis, and FAQs. • Own competitive analysis and battlecards for assigned products, keeping them current as competitors launch, reprice, and reposition, and keeping every claim accurate and defensible. • Produce case studies, customer stories, newsletters, and sales narratives that tie Singular's capabilities to business outcomes.

• Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation. • Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention. • Consistently meet or exceed customer retention goals and success metrics. • Work closely with internal teams on escalation and resolution of critical customer issues. • Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product. • Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite).

• Define and drive product improvements and feature development for key areas of the platform • Work closely with engineering teams to deliver high-quality product releases • Collaborate with design, data, and customer-facing teams to understand user needs • Translate customer feedback into clear product requirements • Support product discovery and execution cycles from idea to delivery • Help improve product adoption and customer experience across the platform

• Manage entire sales cycle from client prospecting, conducting meetings, product demos to deal negotiation and customer hand-off to Customer Success. Account Executives will work directly with dedicated Sales Development resources on lead generation efforts. • Proactively develop lead-generation plan and establish best practices on lead conversion with Sales Development team. • Consultative selling leveraging previous experience building long term client relationships. • Consistently meet or exceed monthly and quarterly revenue targets. • Work closely with Customer Success and Product team to communicate client feedback internally. • Attend key industry events and trade shows and actively represent Singular’s brand presence. • Forge trusting relationships with both internal and external partners.

• Own and support technical implementation of Singular’s platform, from scoping and planning through onboarding, validation, and post-launch technical advisory. • Provide senior technical ownership and continuity for high-priority customer accounts across the Americas, supporting complex implementations, escalations, and ongoing technical advisory needs. • Lead or support complex SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations. • Use SQL, logs, APIs, internal tools, and customer-provided technical context to investigate data quality, attribution, and implementation issues. • Build trust with customer engineering, marketing, analytics, and business stakeholders through clear communication, structured problem solving, and reliable follow-through. • Partner with Customer Success and Sales to support customer happiness, retention, expansion, and technical confidence. • Collaborate with Engineering and Product to identify customer-backed product gaps, recurring implementation patterns, and roadmap opportunities. • Work with Support and Customer Success to ensure technical issues move through the right channels with clear ownership, context, and follow-up. • Use AI tools to improve implementation workflows, accelerate technical troubleshooting, summarize customer/account context, generate reusable documentation, analyze technical patterns, and build lightweight internal tools or scripts that reduce repeated manual work. • Develop internal playbooks, training materials, documentation, and workflow improvements that help scale the Solution Engineering team. • Assist with technical sales activities for new and existing accounts when deeper implementation or feasibility expertise is needed. • Prioritize customer product or feature requests and communicate them clearly to Product with supporting technical context and business impact.

• Manage a pipeline of sales opportunities with Americas account executives to ensure Singular’s value across all cross-functional teams is realized. • Identify pain points of existing advertiser ad/martech workflows & processes to emphasize the necessity of Singular product • Demonstrate the Singular platform to highlight customer use cases • Align with prospects’ BI/Analytics, Product, Developer teams to address all technical questions, RFPs/RFIs, and competitive objections • Actively deploy and manage proof of concepts/trials from scoping through to execution against defined success criteria with the support of Solutions Engineering team • Communicate internal roadmap and new product features to evangelize with customers and their feedback to Singular product management and engineering groups • Build customer trust through professional and swift onboarding • Hold demos, webinars, and customer training to drive revenue • Work with Marketing to develop training materials and train local teams • Prioritize products or feature requests from customers and deliver to Product.

Role Description This is a superb opportunity to join a growing sales team and play an integral role in building the foundation of our future sales organization. We are looking for a hunter with experience in mobile SaaS to sell a technical product to various business functions - marketing/UA, analytics, product, BI, etc. This role is highly strategic, focused on the largest and most innovative clients across key verticals including Gaming, Commerce, Travel and Lifestyle. You will be the dominant driver of revenue growth, and be on the front lines evangelizing our platform to key stakeholders. What you’ll do: - Manage entire sales cycle from client prospecting, conducting meetings, product demos to deal negotiation and customer hand-off to Customer Success. - Work directly with dedicated Sales Development resources on lead generation efforts. - Proactively develop lead-generation plan and establish best practices on lead conversion with Sales Development team. - Consultative selling leveraging previous experience building long term client relationships. - Consistently meet or exceed monthly and quarterly revenue targets. - Work closely with Customer Success and Product team to communicate client feedback internally. - Attend key industry events and trade shows and actively represent Singular’s brand presence. - Forge trusting relationships with both internal and external partners. Qualifications - 5+ years in a Sales role, working with or selling into marketing teams of mobile app developers and overall digital marketing teams. - Strong rolodex within key performance marketing verticals, including but not limited to, Gaming, Commerce, Travel, Lifestyle and Agencies. - Intimate understanding of mobile marketing ecosystem and the companies in this space including but not limited to ad tracking, analytics, marketing automation, ad networks, DSPs, FMPs, agencies, monetization platforms, SDKs, etc. - Experience working for companies in the martech/adtech ecosystem, especially in mobile. - Experience selling SaaS based products/technologies. - Proven track record of consistently meeting/exceeding revenue targets, with a demonstrated success at maintaining strong & long-term client relationships. - Proven ability to work in a dynamic, fast-paced startup environment. - Strong team player mindset. - Excellent problem-solving skills and impeccable business judgment. - Excellent interpersonal and communication skills. - BA/BS degree. Company Description Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed. Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $50M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space.

Role Description We are searching for a Head of Partnerships APAC to lead and manage regional partnership development with top networks, agencies, and technology partners in APAC. The ideal candidate will be a highly motivated individual with experience in the mobile advertising industry and will have demonstrated success of consistently meeting or exceeding business pipeline and revenue targets and building strong relationships with key advertisers and partners. - Regional Partner GTM Strategy: Develop and execute a regional partnerships plan in alignment with company objectives to generate partner-sourced leads/pipeline, support mutual customer success, and explore areas of joint business growth. - Partner Education: Lead education of Singular’s platform with regional partners to ensure that they are aware of key competitive differentiators. Identify areas where there are joint value propositions to accelerate mutual business growth through partnership alignment. - Channel Sales & Reseller Programs: Lead and manage pipeline with existing reseller/referral partners. Identify and sign new regional referral/reseller partners to align with company objectives. Work closely with our partners to deliver against mutual business goals. - Agency Development: Drive relationships with regional agency partners. Provide training to Singular’s platform and provide ongoing education and product training support agencies to help drive RFPs for new business, in addition to escalations that revolve around customer onboarding. - Partner Marketing Strategy: Work closely with regional sales and marketing teams to deliver against the regional marketing strategy by identifying partnerships that can help accelerate our GTM and distribution efforts. Co-marketing programs will include events, webinars, reports/guides, and case studies. - Partner Product Support + Advocacy: Work closely with partners to understand evolving needs that they have with MMP and attribution partners. Provide ongoing feedback on partner/industry needs to Product, Integrations and R&D teams. Qualifications - Bachelor’s degree - 5+ years in sales, partnerships, customer success, or other GTM-facing roles - Strong knowledge of mobile app + measurement ecosystem - Strong communication and presentation skills - Proven track record of exceeding sales or partner-sourced revenue goals - Established relationships with strategic partner channels, including DSPs, SANs, Agencies, and key thought leaders in the mobile app industry - Proven ability to work in a dynamic, fast-paced startup environment. Benefits - As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. - We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.

• Serve as client advocate in all respects of the Singular product, project managing all customer onboarding and overseeing all technical solution deliveries. • Regularly meet and engage customers to understand how they are using the platform and provide ideas, training on product features and enhancements. • Consistently meet or exceed customer retention goals and applicable success metrics. • Work closely with internal resources on escalation and resolution processes for critical customer issues. • Become a trusted advisor to customers to fully understand their needs and help find ways to solve or simplify these pain points through Singular’s product. • Identify incremental revenue opportunities and hold regular QBRs (in-person and remotely).