• Independently manage a book of business/portfolio across assigned territories, executing on SOPs and developing proactive strategies to support customers based on segmentation and identified goals and objectives • Ensure that customers are continuously delighted throughout their journey with Renaissance • Regularly contributes to the identification and documentation of risks, applying knowledge of local customer and territory context; Escalates risk appropriately with some oversight • Collaborate with cross-functional team (e.g., Sales, Customer Support, Customer Education), to support customers. Contribute to revenue growth through customer advocacy and success stories • Facilitate or manage support/ product/ experience related customer challenges • Lead strategic customer conversations to ensure deep understanding of product value propositions and alignment with customer goals • Drive advanced product adoption strategies across customer base, supporting the development and implementation of scalable solutions for common customer challenges • Analyze customer feedback patterns and success metrics to provide actionable insights to CS leadership, contributing to product strategy and customer experience improvements • Execute sophisticated retention strategies through proactive risk assessment and mitigation planning, while monitoring customer accounts to address any signs of dissatisfaction or potential churn • Monitor new customers through the onboarding process, ensuring a smooth transition • Deploy many communication strategies to engage customers and engage • Lead customer strategies for personalized engagement operating with greater independence • Provide mentorship in CSM best practices and serve as a subject matter expert for customer success strategies and product support

• Own the full owned-channel lifecycle — from first touch to cross-sell • Building the email, WhatsApp, and in-app programs that help us convert, activate, retain, and grow customers • Audit the existing HubSpot setup, lifecycle stages, workflows, segmentation, and reporting • Map the main lifecycle gaps, especially around pre-signup nurture and KYB completion • Design the first owned-channel lifecycle framework across email, WhatsApp, and in-app

Role Description We are seeking motivated, detail-oriented individuals to join our growing remote team as Travel Client Success Advisors. In this role, you'll support clients throughout the travel planning process by helping organize trip details, coordinating reservations, and ensuring all arrangements are handled accurately and efficiently from initial request through final confirmation. This position is ideal for individuals who enjoy helping others, staying organized, and providing high-quality customer support in a flexible remote environment. No prior experience in the travel industry is required; full training, onboarding, and ongoing support are provided. - Assist clients in developing complete travel plans based on preferences, timing, and budget - Support the coordination of travel arrangements including accommodations, transportation, cruises, tours, and activities - Research and evaluate travel options using approved booking platforms and supplier systems - Provide clear, accurate updates regarding reservations, confirmations, and itinerary progress - Communicate with clients through phone, email, and digital messaging tools - Manage itinerary changes, booking updates, and service-related requests - Maintain accurate and well-organized client records within internal systems - Stay updated on supplier offerings, destination information, and travel promotions - Participate in virtual onboarding sessions, training programs, and ongoing development opportunities Qualifications - Strong written and verbal communication skills - Excellent attention to detail and organizational abilities - Ability to manage multiple responsibilities independently in a remote setting - Comfortable using email, online platforms, and basic computer systems - Reliable internet connection and professional communication habits - Positive attitude and willingness to learn and grow - Must be at least 18 years of age - Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain or other qualified areas Benefits - Fully remote work environment - Flexible scheduling options - Structured onboarding and comprehensive training support - Ongoing mentorship and professional development opportunities - Access to travel tools, supplier networks, and booking systems - Eligibility for travel-related incentives, discounts, and recognition programs - Supportive and collaborative team environment with growth potential

Role Description Dayforce is currently seeking a dynamic Customer Success Manager Sr. You will assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services. - Lead partnering with customer on development of joint customer success plans, value plans, and other essential customer assets. - Review and maintain such joint assets on a regular basis, contribute to ongoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitate executive success reviews. - Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends. - Orchestrate partnership with the sales teams, services teams, and partners to ensure success of Dayforce opportunities within the customer base. - Proactively identify revenue opportunities and leads and pass them on to sales for execution. - Demonstrate strong customer management, commercial, technical, and business acumen combined with passion and strength for building executive level customer relationships. - Lead preparation and presentation of business proposals, analyzing commercial data and making commercially sustainable, profitable recommendations. - Generate revenue as and when required, from existing customer base, by for example: recommending/promoting value added services, participating in sales performance incentive programs. - Develop account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on-time renewals, and securing advocates and referenceable customers. - Maintain a high level of customer retention rate based on strong customer satisfaction, making sure customers are referenceable for new sales prospects. - Ensure operational excellence and ongoing improvement of managing and maintaining up-to-date customer contracts and renewals, reflecting the services engaged for and the expectations of the customers. - Act as an objective customer advocate back into the business, maintaining a high level of customer satisfaction whilst managing customer’s expectations. - Anticipate customers' future requirements and provide broader industry/vertical/geo insights based on external and internal information. - Maintain customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the business. - Identify solutions for greater and faster time to value through the understanding of customer requirements, external context, and researching the options available in our product and service offerings. - Manage regional User Groups, attendance at customer days, case studies, and testimonials. Qualifications - 7+ years’ experience in customer facing role or equivalent combination education and related experience. - Foundational knowledge of customer success in SaaS industry, HR tech, or Payroll industry. - Ability to build relationships with a number of stakeholders across the business internally and externally. - Executive presence, confidence, and credibility. - Excellent communication skills in English, written and verbal. - Proficiency in using MS Office, Salesforce CRM, or similar tool. - Manage multiple, concurrent ongoing engagements and prioritize competing priorities. Benefits - Encouragement to be the best version of yourself at and away from work. - YOUnity diversity and inclusion programs. - Amazing time away from work programs. - Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life. - Recognition for your contributions through excellent pay, perks, and rewards. - Giving where you’re living: volunteer days, Dayforce sponsored events, and our very own charity, Dayforce Cares. - Opportunities to fuel your career growth through numerous internal and external programs and events.