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Secur-Serv logo
Secur-Serv

Your vision. Our mission.

Helpdesk Technician

IT SupportIT SupportFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

Nebraska

Posted

71 days ago

Salary

0

Seniority

Junior

High School1 yr expEnglish

Job Description

Helpdesk Technician

Secur-Serv

• Troubleshoot and maintain servers, workstations, networking equipment and software applications maintaining a customer first focus • Provide technical support services to customers using over the phone software • Provide first in class customer service experiences • Monitoring of customer system environments and functions • Escalate appropriate technical issues in a timely manner • Participate in the on-call rotation • Meet all attendance requirements • Other duties as assigned

Job Requirements

  • High School Diploma or equivalent
  • 1+ year(s) work experience in a customer focused IT Help Desk position
  • Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
  • Proven Active Directory experience
  • Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

Benefits

  • copay medical plan option
  • HSA medical plans with employer contributions to your HSA Account
  • dental
  • vision
  • company-paid life insurance
  • company-paid short- and long-term disability coverage
  • 401K savings plan with a generous company match
  • wellness program to improve health and earn discounts on health insurance premiums
  • Tuition Reimbursement Plan which covers up to $5,250
  • company-paid LinkedIn Learning subscription or certification programs

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