Role Description Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent provider of self-storage for business and domestic customers in Canada, the United States, and the U.K. Responsible for answering and taking phone calls, as trained, in any current and future queues that they have been trained for. Responsible for taking payments as trained, maintaining credit card, and personal security. Reports callers' customer service issues, Renting-Reserving-Setting site visits, and providing hot leads to our clients with all the information correct and complete as provided by the caller. - Answers all calls by the 2nd ring, but no more than 3 rings.* - Answers all calls in a professional and friendly manner with a pleasant greeting, an offer of assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that." or something similar.* - Answers calls with the appropriate company name of greeting.* - Addresses callers' needs such as needs storage, needs to speak with manager, needs supplies; if customer asks for something other than storage, the phone rep must ask "Do you need storage?".* - Handles calls as trained, following five agreements, reading the op notes, overcoming concerns, assumes the rez/site visit/hot lead per screen by asking for name and number, creating urgency to rez/visit the unit/site.* - Repeats and/or spells callers' information back to the caller.* - Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.* - Covers administration fee, lock, insurance protection plan when applicable, and store hours at end of the call if not covered during store information.* - Willingly works with coaches, trainers, and supervisors on a regular basis as well as when needed to improve or learn new information.* - Performs the extra duties of opening and/or closing the call center building.* - Acts as a fill-in supervisor when a regular supervisor is not available.* - Coaches others as assigned including:* - Works willingly with TQA trainers, supervisors, and others on a regular basis as well when needed to improve or learn new information.* - Performs other duties as assigned.* - Runs software like interactive queues as needed to assist the organization with call routing. - Performs clerical work on other projects as needed to assist the organization which may include translating, proofreading, providing feedback on training materials, screen checks and/or other projects as needed. - Provides feedback about errors, omissions, and other problems when seen. - Performs outbound calls for mystery shopping, research, and to help the organization marketing or other special projects as needed. Qualifications - Excellent communication skills. - Ability to work in a fast-paced environment. - Strong customer service orientation. - Ability to follow instructions and procedures. Requirements - High school diploma or equivalent. - Previous experience in customer service preferred. - Proficiency in using call center software. Benefits - Competitive salary. - Health and dental insurance. - Retirement savings plan. - Opportunities for professional development.

• Coordinate Allergan’s relationships with customers - physicians and pharmacies in its designated area. • Increase awareness and appropriate use of designated AA products. • Work in combination with affiliate sales management to define and implement effective approaches. • Responsible for the sales performance of the designated portfolio. • Develop, manage and implement business plans and programs in the assigned geographic region. • Achieve growth targets and establish long-term loyalty with customers.

• Own and consistently meet or exceed an assigned MidMarket revenue quota for the Iceland and EMEA territory, with a proven track record of closing SMB and Mid Market deals • Execute a territory strategy focused on net-new logo acquisition and land-and-expand growth within strategic MidMarket accounts • Generate a significant portion of pipeline through outbound prospecting, executive outreach, and targeted account-based strategies, while effectively managing inbound demand • Lead and manage complex, multi-threaded MidMarket sales cycles, navigating procurement, legal, security, and executive decision-makers • Create urgency and momentum by tying solutions to measurable business outcomes, including operational efficiency, compliance, scalability, and ROI • Position value-based solutions that drive tangible results and accelerate time to value for customers • Build, qualify, and maintain a robust, self-sourced pipeline aligned to MidMarket growth targets • Forecast accurately and consistently, managing opportunities through defined sales stages with disciplined deal inspection • Drive deal progression by establishing clear next steps, mutual action plans, and executive alignment • Navigate complex, multi-stakeholder decision processes and remove blockers to close • Lead land-and-expand strategies within MidMarket accounts, identifying opportunities for additional sites, locations, use cases, and cross-sell/upsell expansion • Partner closely with Customer Success Managers (CSMs) to expand footprint, support renewals, and drive long-term account growth • Maintain executive relationships to unlock incremental budget and expansion opportunities over time • Work cross-functionally with Marketing, Product, Services, and Customer Success to drive coordinated MidMarket account strategies • Align sales execution with onboarding, delivery, and customer success outcomes to ensure successful deployments and expansion • Engage and influence stakeholders across operations, manufacturing, IT, quality, procurement, and executive leadership • Lead high-impact discovery sessions, executive presentations, demos, and onsite meetings as required

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities • Cultivate relationships with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts • Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points • Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external processes • Use and administer available resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. • Provide regular reporting of pipeline and forecasting to the Sales Manager • Travel to customer locations and customer-focused events regularly • Educate yourself to become an expert in SaaS products, CRM systems, and our product suite