Seco Tools

Role Description Do you enjoy owning the full sales journey and helping customers solve real production challenges – digitally and independently? In this position, you join a small, collaborative team focusing on teamwork and making a visible impact daily. This is an individual contributor role within Sales in Denmark, focused on managing and growing customer relationships. You handle both new and existing customers and take full responsibility of the sales process, from initial contact to booked order. Job responsibilities - Manage and develop relationships with new and existing customers in Denmark - Maintain continuous customer dialogue and identify new business opportunities - Support customers with production-related challenges using digital communication channels - Work independently while contributing to overall team performance The role is based in Copenhagen, with the flexibility to work remotely from anywhere in Denmark. Qualifications - Strong interest in technical sales and customer relationships - Hands-on experience within cutting machining is essential - Strong skills and confidence working through phone, email, and Teams - Fluency in Danish for daily communication and comfortable working in English as the company language - Sales experience from a similar inside sales role is an advantage, but not a requirement - A relevant education - Flexible, open to change, and comfortable in a dynamic setting - Natural collaboration skills and value being part of a small team - Ownership of work with a humble, non-prestigious mindset Benefits - Competitive base salary combined with bonus potential Contact Information For further information about this position, please contact Axel Karlsson, hiring manager, at Axel.K.Karlsson@secotools.com. Recruitment Specialist: Gustaf Sjögren How to Apply Send us your application no later than May 29th, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0092182. We aim for an open and fair recruitment process and use different tools to ensure an objective assessment. Later in the process, you may be invited to complete a personality and logic test. For more information about our recruitment process, please contact HR Services at hrservices.sweden@sandvik.com. Company Description At Seco, we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: - Curiosity - Responsibility - Winning together - Customer focus Seco Tools has a presence in more than 75 countries and employs about 4000 people.

Role Description Working as part of a Regional team, the Digital Engagement Specialist’s main role is to increase customer engagement with, and adoption of, our digital solutions; and to promote our eCommerce platforms. Their focus is to foster Seco’s eCommerce growth by identifying solutions that work best for existing customers and ways of attracting and managing new customers digitally. In doing so, they work closely with local stakeholders in the sales, customer service, sales operation and marketing teams and interact with global IT & OI on a regular basis. They act as the business expert in digital solutions project teams and represent the voice of the customers (for both internal and external users). Their goal is to anchor and drive our digital offerings from a sales and marketing perspective by focusing on growth and potential. Main Responsibilities - Implement and utilize our eCommerce and self-service solutions by both external customers and internal users. - Develop and implement strategies to increase internal and external customers’ adoption and usage of Seco digital solutions. - Monitor and analyze digital engagement metrics to measure the effectiveness of our solutions and identify areas for improvement. - Communicate any updates, changes or new solutions to internal and external users via necessary channels (Microsoft teams, email campaigns, newsletter, etc.). - Develop and protect relationships with customers and work hand-in-hand with local sales people to identify and meet customers’ requirements. - Collect and analyze customer feedback to understand their needs and preferences and report this information to enhance digital solutions with the global Digital Sales Team. - Drive new business revenue by working with B2B channels and drive continuous improvement to improve new sales revenue. - Analyze complete business plans and collaborate with various B2B platforms to onboard new strategies in the region. - Provide continuous feedback with the internal team for continuous improvements in the B2B channels. - Establish themselves as the first point of contact for the local user community for all digital solutions and eCommerce and be the liaison between the user community and our global IT team. - Provide training and support to customers to help them effectively use our digital solutions (face-to-face or virtual meetings, webinars, etc.) and create training material when needed (step-by-step guides, tutorial videos, etc.). - Coordinate activity with IT teams to quickly address any issues or bugs with our digital solutions. - Stay up-to-date with industry trends and best practices in digital engagement and eCommerce and establish e-commerce benchmarking. Qualifications - Proven experience in customer engagement or eCommerce. - Strong understanding of Seco digital tools and platforms. - Excellent communication and content creation skills. - Proficient knowledge of IT terminology and interfaces. - Ability to work collaboratively in a team environment. - Ability and willingness to develop and exploit strong and productive relationships both inside and outside the organization. - Analytical mindset with the ability to interpret data and make data-driven decisions. - Ability to think creatively and foster innovation and continuous improvement. - Willingness to embrace cultural differences, diversity, and ability to utilize expertise. - Be an avid listener, identify core requirements, and prioritize. Requirements - Good knowledge of customer-facing roles within B2B. - Excellent communication skills, both verbal and written in English; knowledge of additional languages is highly appreciated. - University degree or equivalent with industry experience > 5 years in digital engagement, eCommerce, or a related field. - Experience in working with digital tools and platforms like MyPages & B2B environment is an added advantage. - Highly proficient in Microsoft Office 365 and using digital tools and platforms (CRM systems, analytics tools). Benefits - Opportunities for professional and personal development. - A culture rooted in our values: Winning Together, Curiosity, Responsibility, and Customer Focus. - Supportive colleagues and a workplace that values diversity, inclusion, and different perspectives. Application We look forward to receiving your application no later than 15th May 2026. Our recruitment process is open, transparent, and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role. Apply via home.sandvik/career, reference. Contact Information For questions about the recruitment process, please contact Harry.mooradian@secotools.com . Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

Role Description Trivs du i en roll där teknisk kompetens möter långsiktiga kundrelationer? Om du motiveras av att skapa värde hos kunder och arbeta självständigt kan det här vara nästa steg för dig! I den här rollen ansvarar du för försäljning av produkter och tjänster till våra kunder i Småland med omnejd. Du arbetar proaktivt med att: - Behålla och utveckla affärer med befintliga kunder - Skapa affärsmöjligheter med nya kunder Genom att förstå och förutse deras behov matchar du dem med vårt erbjudande för att maximera kundvärde och lönsamhet. I nära samarbete med produkt- och försäljningsledning samlar du in och delar relevant affärs- och marknadsinformation med hjälp av våra system. Du tar även fram: - Årliga säljplaner - Kvartalsvisa säljplaner - Månadsvisa säljplaner - Veckovisa säljplaner Du prioriterar och planerar dina egna aktiviteter för att nå uppsatta mål. Du utgår från hemmakontor och arbetar i Småland med omnejd. Du har stor frihet att själv planera dina dagar. Qualifications - Gedigen teknisk kunskap och erfarenhet från skärande bearbetning - God kunskap i program som Word, Excel och Outlook - Erfarenhet av försäljning, CAD/CAM samt CRM-system för försäljning är meriterande - God kunskap i både svenska och engelska, i tal och i skrift Requirements - Nyfiken och lösningsorienterad - Bygger enkelt förtroende genom teknisk förståelse - Naturlig samarbetsförmåga - Trivs med eget ansvar och frihet med tydliga mål - Genuint kundfokus och vilja att lära Benefits - Mångfald som leder till en bättre omgivning för anställda, företag och kunder Contact Information För mer information om tjänsten är du välkommen att kontakta Pär Nordberg, rekryterande chef, par.nordberg@secotools.com . Fackliga kontaktpersoner: - David Romlin, Unionen, 070-608 46 90 - Jörgen Andersson, Akademikerföreningen, 070-548 10 70 - Benny Christiansen, Ledarna, 070-523 50 60 Ansvarig rekryterare: Ulrika Gruffman Application Urval sker löpande, skicka in din ansökan så snart som möjligt och senast 15 maj, 2026. Klicka på ansök och bifoga där CV och personligt brev. Observera att vi inte tar emot ansökningar via e‑post. Jobb-id: R0091066. För frågor angående rekryteringsprocessen, kontakta HR Services på hrservices.sweden@sandvik.com . Company Description På Seco utvecklar och erbjuder vi avancerade produkter och lösningar som förenklar skärande bearbetning. Vi arbetar tillsammans med våra kunder för att identifiera och implementera den bästa lösningen för deras behov. En gemensam värdegrund förenar Seco Tools nästan 4000 medarbetare i över 75 länder: - Nyfikenhet - Ansvar - Kundfokus - Vinna tillsammans

Customer Support Specialist – Flexible in NSW Sydney Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2026 the Group had approximately 41,000 employees and revenues of about SEK 123 billion in more than 150 countries. We are currently looking for a Customer Support Specialist to support our Australia market. PRIMARY AREAS OF RESPONSIBILITY Interfacing with Frontline Sales / First-line Support / Sales Process - Point of contact for global order escalations, Claim returns, and Sales returns. - Work with Seco processes with ERP M3 system and all integrated systems and applications. - In case of case escalation from first-line support, connect to customers according to SLA to communicate findings and solutions. - Document the deviation in the processes followed in GIST and communicate those to the Quality analyst / GIST expert / Sales Process team. Order processing, maintenance, and order delivery. - Handle order inquiries like amending or fixing errors, canceling orders, and M3 error handling. - Provide prompt response for inquiries or requests within the scope of contents available in ERP M3 system / CRM / other available databases. - Secure data quality within the systems and adhere to internal control and compliance. - Acting as backup in case of short staffing of first-line support - Deliver on KPIs & targets set to support the strategic direction. - Secure delivery and related administration, managing expedites and handling delivery through shipping providers. Claim returns, and Sales returns. - Processing the claim return and sales return in ERP M3 and arranging handover to the logistics partner for sending over to DC after the approvals as per the authority matrix of the country. Export Market - Point of contact for collecting customer inquiries and routing them to internal stakeholders for providing the solution - Secure delivery and related administration, managing expedites and handling delivery through shipping providers, export documentation, county of origin, trade certificates, delivery contract, and other needed documentation. - Case Management - Provide 2°line customer support via our case management solutions and internal Knowledge Base - Route higher level or outside of scope and/or knowledge to global network points of contact using the Case Management process. - Actively use the CRM solution to work within the defined processes, manage customer relations capture leads, and turn them into opportunities when possible. - Troubleshoots, routes, and resolves customer complaints. - Create cases within the case management system to keep records as tickets to customer queries, incidents, and requests and communicate them according to the processes within the company. - Handling escalation of unresolved customer inquiries - Follow up with customers on open cases according to SLA. - - In addition, the employee may be assigned other duties within the area of their competence. - - *Internal stakeholder / Export market- more engaged and customer-facing / Actual end customer – Only transactional order processing, maintenance, and delivery. REQUIRED COMPETENCIES - Skills/Behaviours (rated from 1 to 5 scale, whereof 5 is the highest) - High Customer Focus (4-5) - Passion for customer service (4-5) - Flexibility (3-4) - Resilient (3-4) - Proficient in written/verbal English communication skills. Additional proficiency in other languages is valued (3-4) - Be persuasive and have good interpersonal skills (3-4) - Problem Solving (3-4) What we offer At Sandvik, you will join a truly international environment where innovation, collaboration and continuous improvement are part of everyday life. We offer: Opportunities for professional and personal development A culture rooted in our values: Winning Together, Curiosity, Responsibility and Customer Focus Supportive colleagues and a workplace that values diversity, inclusion and different perspectives Visit our Stories Hub, LinkedIn or Facebook to get to know us better. Application We look forward to receiving your application no later than 30th April 2026. Our recruitment process is open, transparent and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role. Apply via home.sandvik/career, reference Contact information For questions about the recruitment process, please contact Patricia.Parada@secotools.com. Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.

• Manage and grow business with both end users and distributor partners. • Consult with customers to provide metal cutting solutions tailored to their manufacturing needs. • Develop new business and maintain strong relationships with existing accounts. • Travel regularly throughout the territory (50-60%) to engage customers and partners. • Balance technical solution selling with territory planning, sales administration, and reporting.

• Lead diverse, cross-functional projects • Drive efficiency, innovation, and quality • Coordinate stakeholders and project planning • Ensure timely and budget-compliant initiative delivery • Manage documentation, reporting, and communication • Conduct project closure activities • Work in a fast-paced, global environment

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction. • Database Management: Maintain accurate customer records, including delivery addresses and contact details. • Order Management: Process and monitor orders from entry to invoicing, including returns and claims. • Quotations: Collaborate with sales to prepare accurate and competitive quotes. • Issue Resolution: Proactively identify and address potential delays using tools like Power BI. • CRM Management: Handle CRM tasks and cases efficiently and within service level agreements. • E-commerce Growth: Support initiatives to expand our digital customer engagement. • Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

• Lead a high‑performing team across the Northeast region. • Develop territory growth strategies and engage with key customers. • Lead direct reports responsible for sustaining and expanding critical distributor and end‑user relationships to drive revenue and profitability. • Foster a culture of trust, inclusion, and accountability. • Coach and develop team members for full potential. • Drive performance and profitability through disciplined sales management and customer value creation. • Collaborate across Sales, Marketing, Product, and Operations for a unified customer experience.

We are seeking a driven, detail‑oriented Channel Professional ideally based in the Charlotte, NC area to support the territory; flexible location within the U.S. to play a key role in growing revenue across our national distribution partners. This is a high‑visibility role supporting our sales organization to drive performance, optimize programs, strengthen partner engagement, and ensure seamless execution. If you thrive in a fast‑paced environment, enjoy solving problems, and want to directly impact revenue growth — this role is for you. Welcome to Seco! We are a global, innovative company with a strong sense of community. At Seco, we believe in supporting each other’s growth, championing diverse perspectives, and creating opportunities for professional development. If you’re looking for a workplace that values innovation, collaboration, and inclusion, we’d love to meet you. About Your Role As a Channel Professional, you will support the execution of channel strategy within your assigned territory by building strong relationships with distribution partners and enabling sales teams to succeed. You will operate at the intersection of partner growth, performance management, and cross‑functional execution, working closely with Sales, Sales Operations, Marketing, Pricing, and Technical teams. This role requires strong ownership, analytical capability, and the ability to balance strategic thinking with hands‑on execution. Key Responsibilities Drive Channel Performance & Revenue Growth - Support sales teams in driving revenue growth and program adoption across major distribution partners. - Create and execute plans and programs to increase distributor effectiveness and grow market share in line with Seco expectations. - Support efforts to grow Seco presence within distributor portfolios and convert competitive share. Program Execution, Analytics & Governance - Maintain and update customer status, pricing matrices, distributor programs, and internal sales playbooks to ensure accuracy and consistency. - Track and report distributor performance, program utilization, test tool budgets, KPIs, and sales opportunities. - Analyze data to identify trends, gaps, and opportunities, and recommend actions to accelerate distributor growth. Distributor Engagement & Enablement - Assist in the rollout of national promotions, product launches, and strategic initiatives. - Support onboarding and training distributors on new tools, processes, and program updates. - Help build and maintain a pipeline of current and potential distribution partners. Strategic Collaboration - Collaborate cross‑functionally to ensure distributor tools, data, and processes support a consistent, high‑quality customer experience. - Contribute insights to medium‑ and long‑term channel strategies and continuous improvement initiatives. - Act as a Seco brand ambassador, upholding our values and Code of Conduct in all interactions. You Bring the Following Skills, Traits, and Interests - Highly motivated self‑starter with a strong desire to win and help the team grow revenue. - Strong organizational skills, attention to detail, and ability to manage multiple priorities. - Excellent communication skills with the ability to collaborate across functions and influence outcomes. - Proficiency with CRM systems, Excel, and Power BI (or similar analytics tools). - Bachelor’s degree in Engineering, Manufacturing Technology, Business, or a related field preferred (or equivalent experience). - Willingness to travel within the assigned territory as needed. Preferred Qualifications - Experience supporting B2B channel or distributor‑based sales models. - Agile Project Management or Lean Six Sigma (Yellow Belt) certification. - Valid passport. Our Seco Culture At Seco, our core values unite us as one global team and guide how we work every day. We win together through collaboration and ambition, stay curious to innovate and shape the future, act responsibly with integrity and care for people and the planet, and keep our customers at the center by listening and delivering real value. We recognize that our diverse backgrounds and perspectives are vital to achieving great results. Visit our website, LinkedIn, or Facebook to learn more about our people and our products. Compensation and Benefits We offer a competitive base salary, a performance‑based incentive program, and a comprehensive benefits package, including: - Medical, dental, vision, and life insurance - Paid vacation and holidays - Strong 401(k) retirement savings plan - Wellness incentives and paid volunteer days How to Apply We’d love to hear from you! Click Apply and submit your resume and cover letter in English. Please note that we do not accept applications via email. For more information about this role, please contact hr.us@secotools.com. About Seco Tools At Seco Tools, we develop and offer advanced products and solutions that make metal cutting easier. Our corporate culture empowers employees through our shared values: Winning together, Curiosity, Responsibility, and Customer focus. Seco Tools has a presence in more than 75 countries and employs about 4,000 people. Seco Tools, a subsidiary of Sandvik, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Notice to Third Party Agencies Please note that Seco Tools does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Seco Tools will not consider or agree to payment of any referral compensation or recruiter fee.

We are seeking a driven, detail‑oriented Channel Professional ideally based in the Seattle or Portland area to support the territory; flexible location within the U.S. to play a key role in growing revenue across our national distribution partners. This is a high‑visibility role supporting our sales organization to drive performance, optimize programs, strengthen partner engagement, and ensure seamless execution. If you thrive in a fast‑paced environment, enjoy solving problems, and want to directly impact revenue growth — this role is for you. Welcome to Seco! We are a global, innovative company with a strong sense of community. At Seco, we believe in supporting each other’s growth, championing diverse perspectives, and creating opportunities for professional development. If you’re looking for a workplace that values innovation, collaboration, and inclusion, we’d love to meet you. About Your Role As a Channel Professional, you will support the execution of channel strategy within your assigned territory by building strong relationships with distribution partners and enabling sales teams to succeed. You will operate at the intersection of partner growth, performance management, and cross‑functional execution, working closely with Sales, Sales Operations, Marketing, Pricing, and Technical teams. This role requires strong ownership, analytical capability, and the ability to balance strategic thinking with hands‑on execution. Key Responsibilities Drive Channel Performance & Revenue Growth - Support sales teams in driving revenue growth and program adoption across major distribution partners. - Create and execute plans and programs to increase distributor effectiveness and grow market share in line with Seco expectations. - Support efforts to grow Seco presence within distributor portfolios and convert competitive share. Program Execution, Analytics & Governance - Maintain and update customer status, pricing matrices, distributor programs, and internal sales playbooks to ensure accuracy and consistency. - Track and report distributor performance, program utilization, test tool budgets, KPIs, and sales opportunities. - Analyze data to identify trends, gaps, and opportunities, and recommend actions to accelerate distributor growth. Distributor Engagement & Enablement - Assist in the rollout of national promotions, product launches, and strategic initiatives. - Support onboarding and training distributors on new tools, processes, and program updates. - Help build and maintain a pipeline of current and potential distribution partners. Strategic Collaboration - Collaborate cross‑functionally to ensure distributor tools, data, and processes support a consistent, high‑quality customer experience. - Contribute insights to medium‑ and long‑term channel strategies and continuous improvement initiatives. - Act as a Seco brand ambassador, upholding our values and Code of Conduct in all interactions. You Bring the Following Skills, Traits, and Interests - Highly motivated self‑starter with a strong desire to win and help the team grow revenue. - Strong organizational skills, attention to detail, and ability to manage multiple priorities. - Excellent communication skills with the ability to collaborate across functions and influence outcomes. - Proficiency with CRM systems, Excel, and Power BI (or similar analytics tools). - Bachelor’s degree in Engineering, Manufacturing Technology, Business, or a related field preferred (or equivalent experience). - Willingness to travel within the assigned territory as needed. Preferred Qualifications - Experience supporting B2B channel or distributor‑based sales models. - Agile Project Management or Lean Six Sigma (Yellow Belt) certification. - Valid passport. Our Seco Culture At Seco, our core values unite us as one global team and guide how we work every day. We win together through collaboration and ambition, stay curious to innovate and shape the future, act responsibly with integrity and care for people and the planet, and keep our customers at the center by listening and delivering real value. We recognize that our diverse backgrounds and perspectives are vital to achieving great results. Visit our website, LinkedIn, or Facebook to learn more about our people and our products. Compensation and Benefits We offer a competitive base salary, a performance‑based incentive program, and a comprehensive benefits package, including: - Medical, dental, vision, and life insurance - Paid vacation and holidays - Strong 401(k) retirement savings plan - Wellness incentives and paid volunteer days How to Apply We’d love to hear from you! Click Apply and submit your resume and cover letter in English. Please note that we do not accept applications via email. For more information about this role, please contact hr.us@secotools.com. About Seco Tools At Seco Tools, we develop and offer advanced products and solutions that make metal cutting easier. Our corporate culture empowers employees through our shared values: Winning together, Curiosity, Responsibility, and Customer focus. Seco Tools has a presence in more than 75 countries and employs about 4,000 people. Seco Tools, a subsidiary of Sandvik, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Notice to Third Party Agencies Please note that Seco Tools does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Seco Tools will not consider or agree to payment of any referral compensation or recruiter fee.