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Made for Makers
Digital Engagement Specialist
Location
Americas
Posted
32 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Digital Engagement Specialist
Seco Tools
Role Description Working as part of a Regional team, the Digital Engagement Specialist’s main role is to increase customer engagement with, and adoption of, our digital solutions; and to promote our eCommerce platforms. Their focus is to foster Seco’s eCommerce growth by identifying solutions that work best for existing customers and ways of attracting and managing new customers digitally. In doing so, they work closely with local stakeholders in the sales, customer service, sales operation and marketing teams and interact with global IT & OI on a regular basis. They act as the business expert in digital solutions project teams and represent the voice of the customers (for both internal and external users). Their goal is to anchor and drive our digital offerings from a sales and marketing perspective by focusing on growth and potential. Main Responsibilities - Implement and utilize our eCommerce and self-service solutions by both external customers and internal users. - Develop and implement strategies to increase internal and external customers’ adoption and usage of Seco digital solutions. - Monitor and analyze digital engagement metrics to measure the effectiveness of our solutions and identify areas for improvement. - Communicate any updates, changes or new solutions to internal and external users via necessary channels (Microsoft teams, email campaigns, newsletter, etc.). - Develop and protect relationships with customers and work hand-in-hand with local sales people to identify and meet customers’ requirements. - Collect and analyze customer feedback to understand their needs and preferences and report this information to enhance digital solutions with the global Digital Sales Team. - Drive new business revenue by working with B2B channels and drive continuous improvement to improve new sales revenue. - Analyze complete business plans and collaborate with various B2B platforms to onboard new strategies in the region. - Provide continuous feedback with the internal team for continuous improvements in the B2B channels. - Establish themselves as the first point of contact for the local user community for all digital solutions and eCommerce and be the liaison between the user community and our global IT team. - Provide training and support to customers to help them effectively use our digital solutions (face-to-face or virtual meetings, webinars, etc.) and create training material when needed (step-by-step guides, tutorial videos, etc.). - Coordinate activity with IT teams to quickly address any issues or bugs with our digital solutions. - Stay up-to-date with industry trends and best practices in digital engagement and eCommerce and establish e-commerce benchmarking. Qualifications - Proven experience in customer engagement or eCommerce. - Strong understanding of Seco digital tools and platforms. - Excellent communication and content creation skills. - Proficient knowledge of IT terminology and interfaces. - Ability to work collaboratively in a team environment. - Ability and willingness to develop and exploit strong and productive relationships both inside and outside the organization. - Analytical mindset with the ability to interpret data and make data-driven decisions. - Ability to think creatively and foster innovation and continuous improvement. - Willingness to embrace cultural differences, diversity, and ability to utilize expertise. - Be an avid listener, identify core requirements, and prioritize. Requirements - Good knowledge of customer-facing roles within B2B. - Excellent communication skills, both verbal and written in English; knowledge of additional languages is highly appreciated. - University degree or equivalent with industry experience > 5 years in digital engagement, eCommerce, or a related field. - Experience in working with digital tools and platforms like MyPages & B2B environment is an added advantage. - Highly proficient in Microsoft Office 365 and using digital tools and platforms (CRM systems, analytics tools). Benefits - Opportunities for professional and personal development. - A culture rooted in our values: Winning Together, Curiosity, Responsibility, and Customer Focus. - Supportive colleagues and a workplace that values diversity, inclusion, and different perspectives. Application We look forward to receiving your application no later than 15th May 2026. Our recruitment process is open, transparent, and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role. Apply via home.sandvik/career, reference. Contact Information For questions about the recruitment process, please contact Harry.mooradian@secotools.com . Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.
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