Schurz Communications

• Engage inbound and outbound leads generated by marketing campaigns • Qualify prospects based on predefined criteria • Execute structured, multi-touch outreach sequences across phone, email, and LinkedIn • Conduct high-volume outbound activities daily to cold prospects • Schedule discovery calls and meetings for the Account Executive (AE) team • Ensure accurate and timely CRM updates on lead status • Re-engage dormant and recycled leads with fresh messaging • Support account-based outbound efforts and custom outreach to high-priority targets • Capture and document insights from prospect conversations • Maintain accurate records in our CRM (Salesforce) and other tools

Cloud Administrator OTAVA Denver, CO 80202, USA OTAVA Ann Arbor, MI 48108, USA OTAVA Flint, MI 48507, USA OTAVA Headquarters Indianapolis, IN 46225, USA OTAVA-Metro Detroit Westland, MI 48185, USA OTAVA Ann Arbor Ann Arbor, MI 48108, USA Austin, TX 78701, USA Job Category: Operations Requisition Number: CLOUD002212 - Full-Time - Hybrid Job Description: Cloud Administrators troubleshoot a wide range of customer support issues from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers. Role Responsibilities: - Manage client support tickets through to their successful resolution - Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.) - Perform administrative tasks at the operating system, application, and hypervisor level - Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents - Deliver exceptional experiences to clients in every interaction - Perform other duties as required to help the Otava operations team achieve its objectives Experience: - Experience in an enterprise or managed services level technology role - 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds - Assist with any other infrastructure/team responsibilities and tasks that may be required Required Experience Knowledge, Skills, and Abilities: - Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking - Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking) - Operating system and application installation/configuration - Basic knowledge of Windows Server operating systems - Basic understanding of public, private and hybrid cloud environments - Ability to work flexible hours for emergencies, and participate in on call rotation schedule - Assist with any other infrastructure/team responsibilities and tasks that may be required - EDUCATION: - Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience and/or certifications. - LICENSING AND CERTIFICATIONS (preferred): - VMware VCP-DV/NV - CCNA - NSE4 Education: - Degree in Computer Science, Information Technology, or equivalent experience with Networking, cloud systems, or automation and scripting Licensing/Certifications: - Technology related certifications and education are a plus. - VMWare VCP - Veeam VMCE Working Conditions: M- F 8am to 5pm What We Offer: Hybrid work, competitive compensation package, base ( $68k - $71k annually), 401(k) with company match, medical, dental, vision, HSA options, life and disability insurance, generous flexible PTO, paid holidays, paid volunteer time off, paid parental leave, professional development opportunities, and an Employee Assistance Program. At Otava, we are people empowering people to enable growth. We are excited for you to join us! As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better. Application Window: Applications are anticipated to close four (4) weeks from the posting date unless extended based on business need. OTAVA is committed to equal employment opportunity and compliance with all applicable pay transparency requirements.

• Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems and workflow tools. • Integrate internal systems and third-party applications using APIs, webhooks, and middleware and scripts. • Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services. • Ensure data integrity and synchronization between CRM, NMS, and billing platforms. • Troubleshoot system-level issues and ensure timely resolution. • Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows. • Participate in vendor evaluations and implementations of BSS tools. • Participate in system architecture design, release planning, and performance optimization efforts. • Create and maintain system documentation, workflows, data models, and change logs. • Assist with user acceptance testing (UAT), change control, and system upgrades. • Troubleshoot system issues and coordinate resolution with vendors as needed. • Support reporting and analytics by exposing key system data to BI tools or warehouses. • Contribute to cybersecurity compliance and access control settings. • Other duties and projects as assigned.

• Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues • Act as first alert response for incident identification to resolution • Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner • Follow all proper escalation protocols with gross attention to detail and timing • Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods • Gather all applicable data for analytics • Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company • Be responsive to requests from coordinating parties, employees, customers, etc. • Assist Technical Support as needed and directed for added support availability • Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery

Manage technical scoping and design for client opportunities, oversee project delivery from kickoff to acceptance, and produce comprehensive documentation to ensure successful engagement and client satisfaction throughout the project lifecycle.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is a senior-level technical role focused on architecting, optimizing, and securing large-scale systems and infrastructure. This position serves as a technical expert, mentor, and key contributor to infrastructure strategy, automation frameworks, and security compliance initiatives. They manage essential services that enable customer connectivity, automate operational workflows, and respond quickly to technical challenges. Success in this role requires a blend of strong technical expertise, problem-solving ability, and a customer-focused mindset to maintain reliable and secure service delivery. - Architect and oversee enterprise-level server and infrastructure environments. - Lead the design, deployment, and optimization of Windows/Linux/Unix servers, virtualization platforms, and storage systems to meet performance and scalability requirements. - Design and improve mission-critical services (DHCP, DNS, RADIUS, VoIP, authentication, provisioning). - Ensure core ISP services are highly available, redundant, and automated for large-scale customer environments. - Collaborate with senior network and engineering teams on large infrastructure projects. - Act as a technical lead in network design, capacity planning, and cross-department initiatives involving data centers and ISP backbone systems. - Develop advanced automation and orchestration frameworks. - Create tools, pipelines, and processes (e.g., using Ansible, Terraform, Python) that standardize deployments, eliminate manual intervention, and enhance operational agility. - Lead security and compliance initiatives. - Oversee vulnerability management programs, incident response, and compliance with industry regulations (e.g., FCC, PCI, SOC 2). - Provide guidance on system hardening and risk mitigation strategies. - Perform advanced troubleshooting and root cause analysis for critical incidents. - Act as the highest-level technical escalation point for complex issues that impact core infrastructure or large customer segments. - Manage disaster recovery and business continuity strategies. - Design and regularly test backup, recovery, and failover procedures to ensure resilience against outages or data loss. - Drive innovation and strategic improvements. - Identify emerging technologies and recommend upgrades or changes to support long-term business goals and operational efficiency. - Mentor and guide junior and mid-level administrators. - Provide leadership, training, and knowledge transfer to build team expertise and foster career growth. - Maintain executive-level documentation and reporting. - Produce high-level architecture diagrams, post-mortem analyses, and recommendations for executive and technical leadership. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). - Senior-level certifications such as RHCE (Red Hat Certified Engineer), Microsoft Certified Solutions Expert (MCSE), Cisco CCNP/CCIE, or VMware Certified Professional (VCP). - 8+ years of Server or Networking experience. - Expert knowledge of TCP/IP, ISP network architecture, and core protocols. - Mastery of managing and troubleshooting servers primarily through shell commands and scripting. - Expert level skills in diagnosing complex technical problems quickly and implementing effective solutions. - Automation mindset with solid scripting experience. - Security-first approach with experience in vulnerability management, intrusion detection, and incident handling. - Works effectively with cross-functional teams and mentors junior staff. - Adaptability and eagerness to learn emerging ISP technologies. - Understands the critical impact of reliable systems on customer satisfaction. Benefits - Group health & dental insurance. - 401(k) program with company match. - Generous PTO program. - Company wellness program. - Employer-paid short- and long-term disability. - And much more! Company Description When you join Schurz Broadband Group, you’ll be part of an award-winning company and team. We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today. - We will attract, invest in, communicate with, and retain top talent. - We will innovate, partner, experiment and create a better future together. - We strive to continuously improve operating performance to ensure sustained growth. - We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Product Solutions Manager – Enterprise & Wholesale, is responsible for identifying, developing, and managing connectivity solutions for enterprise, carrier and wholesale customers. This role bridges market opportunity, customer needs, and technical capabilities to deliver scalable, profitable products that support revenue growth and competitive differentiation. The ideal candidate has a deep experience in fiber networks, enterprise connectivity, and wholesale services, combined with strong commercial, technical and cross-functional leadership skills. - Own the end-to-end lifecycle of Enterprise and Wholesale B2B products, from concept through launch and ongoing optimization - Identify market opportunities across the full B2B portfolio, including fiber-based solutions such as DIA, Metro-E, Wavelengths, Backhaul, Dark Fiber and custom connectivity - Define product roadmaps aligned with company growth objectives and network capabilities - Translate customer and market requirements into clear product definitions and pricing models and service specifications - Conduct market research and competitive analysis - Engage directly with enterprise customers, carriers, hyperscalers, and partners - Support strategic customer engagements and RFP responses - Develop business cases and pricing strategies - Ensure products meet revenue and margin targets - Monitor product performance and lifecycle health - Serve as the primary liaison between Sales, Engineering, Operations, Marketing, and IT - Ensure feasibility and scalability of products - Lead product launches and sales enablement - Act as a subject matter expert for complex deals - Define service standards and SLAs - Track KPIs and drive continuous improvement Qualifications - Bachelor’s degree in Business, Engineering, Telecommunications, or related field - 5+ years of product or solution management experience in telecom or fiber broadband - Strong knowledge of enterprise and wholesale connectivity products (DIA, Metro-E, Wavelengths, Dark Fiber) - Experience working with network engineering and operations teams - Proven ability to build business cases and manage P&L or product financials - Strong analytical, communication, and stakeholder management skills Requirements - Experience supporting enterprise, carrier, and hyperscaler customers - Knowledge of MEF standards and wholesale models - Experience in B2B or B2B2B go to market - Familiarity with fiber network planning, construction, and capacity planning - Prior experience supporting RFPs and complex commercial negotiations Benefits - Group health & dental insurance - 401(k) program with company match - Generous PTO program - Company wellness program - Employer-paid short- and long-term disability - And much more!

• Own the end-to-end lifecycle of Enterprise and Wholesale B2B products • Identify market opportunities across the full B2B portfolio • Define product roadmaps aligned with company growth objectives • Translate customer and market requirements into clear product definitions • Conduct market research and competitive analysis • Engage directly with enterprise customers, carriers, hyperscalers, and partners • Support strategic customer engagements and RFP responses • Develop business cases and pricing strategies • Ensure products meet revenue and margin targets • Monitor product performance and lifecycle health • Serve as the primary liaison between Sales, Engineering, Operations, Marketing, and IT • Lead product launches and sales enablement

• Architect and oversee enterprise-level server and infrastructure environments. • Lead the design, deployment, and optimization of Windows/Linux/Unix servers. • Ensure core ISP services are highly available, redundant, and automated. • Collaborate with senior network and engineering teams on large infrastructure projects. • Develop advanced automation and orchestration frameworks. • Oversee vulnerability management programs, incident response, and compliance. • Act as the highest-level technical escalation point for complex issues. • Manage disaster recovery and business continuity strategies. • Drive innovation and strategic improvements. • Mentor and guide junior and mid-level administrators. • Maintain executive-level documentation and reporting.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The BSS Systems Engineer is responsible for configuring, integrating, and maintaining core Business Support Systems that support service delivery and billing operations. This role focuses on platform reliability, API integrations, and workflow automation across systems such as Salesforce, Netcracker, and provisioning APIs. - Design, configure, and maintain BSS platforms including CRM, billing, product catalog, provisioning, service activation, inventory systems, and workflow tools. - Integrate internal systems and third-party applications using APIs, webhooks, middleware, and scripts. - Automate service provisioning, activation, and billing workflows for broadband, VoIP, and IPTV services. - Ensure data integrity and synchronization between CRM, NMS, and billing platforms. - Troubleshoot system-level issues and ensure timely resolution. - Collaborate with Sr Business Process Manager, Finance, Network Engineering, Network Operations, and Customer Experience and Marketing teams to define and implement business workflows. - Participate in vendor evaluations and implementations of BSS tools. - Participate in system architecture design, release planning, and performance optimization efforts. - Create and maintain system documentation, workflows, data models, and change logs. - Assist with user acceptance testing (UAT), change control, and system upgrades. - Troubleshoot system issues and coordinate resolution with vendors as needed. - Support reporting and analytics by exposing key system data to BI tools or warehouses. - Contribute to cybersecurity compliance and access control settings. - Other duties and projects as assigned. Qualifications - Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience. - 5+ years of experience with BSS/OSS platforms in a telecom or ISP environment. - Strong knowledge of provisioning systems (e.g., Symphonic, Alianza, Calix CMS). - Hands-on experience with platforms such as Salesforce, Netcracker, Domo, or similar. - Experience with IP networking fundamentals and services (DHCP, RADIUS, DNS). - Intermediate to expert level experience with scripting (Python, Bash, SQL, REST APIs). - Strong understanding of data flows and ETL. - Excellent troubleshooting and documentation skills. - Effective cross-functional communication skills. - Ability to work across multiple departments and manage competing priorities. Requirements - Experience with network management systems and monitoring tools. - Working knowledge of OSS systems and their interaction with BSS. - Knowledge of network topology and service design (PON, DOCSIS). - Experience with container orchestration (Kubernetes, Docker). - Familiarity with TM Forum frameworks (eTOM, SID, Open APIs). Benefits - Group health & dental insurance - 401(k) program with company match - Generous PTO program - Company wellness program - Employer-paid short- and long-term disability - And much more!