As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Falcon Complete Product Operations (ProdOps) team partners across the business to ensure the ongoing effectiveness, capabilities and scalability of the Falcon Complete organization. ProdOps facilitates this by serving as the governing body responsible for evaluating and integrating new products and/or product features alongside evaluating and enhancing existing business functions and tools. ProdOps helps to drive efficiency and agility across the organization through process optimizations, automations and integrations to allow Falcon Complete to focus on the operational mission. A Sr. Product Operations Manager is focused on managing a dedicated product module. This consists of partnering and building relationships with associated Product Managers and teams, monitoring for any upcoming product changes and reviewing and integrating new said changes based on operational need. They will also focus on identifying technical gaps within the business and look to optimize and enhance those operational tools and processes. In addition to managing a product module and identifying technical gaps, they will also focus on technical and process-based documentation for the organization. A Sr. Product Operations Manager’s duties will generally vary based on the current business need. What You'll Do: Product & Feature Integration - Partners with internal teams, including various product groups, engineering and more to enhance critical systems and functions and allow for further customization of systems to align with the evolving business needs - Work with both internal and external teams across CrowdStrike to improve Falcon Complete's processes and operations through new product and feature integrations - Perform technical analysis of new product features and capabilities to determine effectiveness for FC integration - Assess technical feasibility, resource requirements, and potential impact on existing FC operations ​Strategic Initiatives & Collaboration - Lead strategic initiatives, including reviewing active efforts and prioritizing requests - Collaborate with internal engineering groups to ensure FC capabilities meet operational and customer needs - Participate in roadmap prioritization sessions and review new requests for the FC Business - Partner with internal teams to surface customer pain points and operational challenges - Drive actionable change by translating customer feedback into product enhancements and operational optimizations Project Leadership & Process Optimization - Lead various projects (both large and small) encompassing technological integrations, process modifications/enhancements, automation/optimization efforts and more - Contribute to or lead cross-functional initiatives as required - Assist with managing Agile workflows including stand-up meetings, capacity planning, and retrospectives - Define and track key metrics to measure operational effectiveness and integration success - Create and maintain comprehensive technical and process-based documentation - Establish governance frameworks and reporting mechanisms for product integrations - Develop integration roadmaps and implementation strategies for features and products - Document technical specifications and integration of new features - Collaborate with engineering teams to ensure seamless integration with existing FC infrastructure - Monitor and evaluate post-integration performance metrics to ensure successful adoption What You'll Need: - 5+ years of experience in a Product Operations, Product Management role - Effectively communicate with technical and non-technical personnel at all organizational levels - Ability to analyze business requirements, design and configure recommended solution, and communicate technical solutions to various audiences - In-depth knowledge of CrowdStrike's modules and product offerings - Demonstrated leadership for driving risk and issue mitigation and resolution - Basic leadership, diplomatic, and motivational skills including the ability to lead up, across and down multiple business and technology organizations - Strong problem solving and technical skills - Experience with Agile methodology and project management practices - Proficiency in data analysis and metrics definition - Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Education: - Bachelor’s Degree in appropriate field of study or equivalent work experience #LI-RC2 #LI-Remote This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $125,000 - $180,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here. Expected Close Date of Job Posting is:09-09-2026

• Define the long-term vision for Wave’s Risk & Payment Operations Platform • Establish a unified strategy for operational workflows, decisioning, case management, and controls • Identify opportunities to reduce manual effort through automation and scalable platform capabilities • Balance operational efficiency, regulatory requirements, risk management, and customer experience • Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity • Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations • Create intuitive tooling that helps internal teams make consistent and effective decisions • Partner with stakeholders to eliminate operational bottlenecks and improve team productivity • Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation • Partner with Engineering and Data teams to establish scalable foundations for operational decision-making • Create reusable platform services that can support multiple operational use cases across the business • Ensure systems are observable, measurable, and continuously improving • Advocate for customer experience within operational and risk-related workflows • Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers • Partner with Support and Customer Success teams to improve communication and resolution experiences • Measure the impact of operational decisions on customer trust and satisfaction • Serve as the product leader for internal operations platforms across Payments • Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data • Drive prioritization and strategic decision-making in a highly cross-functional environment • Communicate platform strategy, progress, and outcomes to senior leadership

• Owning Projects End-to-End: Managing projects on new processes, workflows, internal tools and systems — from ideation and analysis to implementation, monitoring of results and optimization. • Scaling Product-Ops Across Europe: Implementing the Product-Ops strategy in Italy, France, Austria and Germany, standardizing processes and tailoring best practices to each market's unique characteristics. • Listening & Improving: Gathering feedback from other teams on customer experience and internal processes to identify improvement opportunities. • Connecting the Dots: Ensuring processes are streamlined, aligned with company strategy and supportive of business objectives — and communicating internal product updates and releases to internal teams and external stakeholders. • Reporting that Matters: Supporting management with structured reporting and analysis on the projects delivered.

Role Description As our Product Operations Specialist for Fraud New Products & Launches, you will be the absolute guardian of operational readiness. You will bridge the gap between Product, Engineering, Strategy, and Fraud Operations, ensuring that every new product, payment method, corridor, or market expansion launches securely without operational drag or unexpected fraud exposure. You are a full-stack operational project manager with a deep understanding of payments and fraud mechanics. You know how to design risk frameworks, align complex cross-functional teams under tight deadlines, and build repeatable governance rails from scratch. You will roll up your sleeves to map out specific fraud risk vectors, build our Go/No-Go playbooks, and scale our operational launch capabilities as Félix continues its rapid regional expansion. Responsibilities - Launch Readiness Ownership: Own operational requirements (people, process, tooling) for every new product/corridor/payment-method launch before go-live. - Risk Vector Design: Support identifying and document the specific fraud risk vectors introduced by each new product. Work with Strategy but mostly get the risk vectors and design the approach with stakeholders (Investigations, Ops). - Queue & Staffing Design: Define the queues, SLAs, and staffing implications a launch introduces; hand off to Ops team for execution. - Readiness Playbook & SOPs: Build and iterate operational and escalade SOPs for Ops to execute. - Cross-Functional Project Management: Run the operational workstream of each launch timeline across Product, Eng, Strategy, and Ops. - Post-Launch Retros: Run post-mortems and feed learnings back into the playbook. - Reporting to Leadership: Present launch pipeline status and readiness health to the Fraud Product & Operations Lead. - Monitoring Operational Launch Success: Monitor Operational Effectiveness and decide when to declare BAU. Qualifications - Proven track record running cross-functional teams, programs, or product launches under strict deadlines. - Exceptional capacity to manage and align stakeholders (Product, Eng, Strategy) without formal authority. - Deep understanding of fintech risk ecosystems, transaction monitoring, or payment operations. - Experience in risk-vector & SOP design for new products, as well as governance/readiness-gate design. - Hands-on data fluency (SQL/BigQuery for tracking readiness metrics). - Exceptional written communication and documentation clarity. - High capacity to operate autonomously and take complete ownership under high ambiguity. - Advanced proficiency in English. Requirements - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.