• Maintain accurate and up-to-date records within Monday CRM. • Ensure sales opportunities are progressing through the pipeline and key stages are updated correctly. • Hold sales team members accountable for maintaining CRM hygiene and activity updates. • Monitor pipeline activity and proactively follow up with sales team members regarding missing information, overdue actions, or stalled opportunities. • Generate and maintain sales reports, dashboards, and pipeline summaries. • Draft professional sales emails, follow-up messages, and client communications on behalf of the sales team. • Support re-engagement campaigns for prospective clients and dormant opportunities. • Prepare email templates, case studies, and supporting materials for client outreach. • Coordinate follow-up activities to ensure no opportunities are missed. • Support the sales team with day-to-day administrative tasks. • Assist with meeting preparation, note-taking, and action tracking. • Coordinate documentation, proposals, and sales-related materials. • Help manage workflows, reminders, and task completion across the sales team. • Identify opportunities to improve sales processes and operational efficiency. • Support the implementation and ongoing optimisation of Monday CRM processes. • Help maintain sales resources, templates, and collateral. • Assist with reporting and KPI tracking. • Provide recommendations to improve sales productivity and pipeline visibility.

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals. • Offer domain and technical support on risk management, compliance, and cost optimization. • Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics. • Drive customer renewals by ensuring they achieve their desired outcomes with our solutions. • Identify opportunities for upselling and cross-selling to promote customer growth. • Collaborate with customers to develop project plans, ensuring accountability and success for both parties. • Work closely with the implementation team to ensure smooth onboarding and ongoing customer success. • Create and maintain success sheets, project documentation, and other materials to support customer success. • Monitor and report on customer progress, highlighting successes and identifying areas for improvement. • Act as the voice of the customer within the organization, advocating for their needs and challenges.

Role Description Verbringe Deine Zeit mit den schönen Dingen des Lebens und gestalte Kund:innenbeziehungen, die langfristig begeistern. Als CRM Lifecycle Manager:in verantwortest Du die strategische und operative Weiterentwicklung der Engagement-Phase innerhalb unseres CRM-Lifecycles. Dein Ziel ist es, aktive Kund:innen mit relevanten, personalisierten und kanalübergreifenden Maßnahmen nachhaltig an Breuninger zu binden, ihre Kauf- und Nutzungsaktivität zu stärken und insbesondere Premium- und Luxuskund:innen gezielt weiterzuentwickeln. - Weiterentwicklung der Engagement-Phase innerhalb unseres CRM-Lifecycle-Modells mit Fokus auf aktive Kund:innen sowie Premium- und Luxuskund:innen - Konzeption, Aufbau und Optimierung von Lifecycle-Strecken, Segmentierungslogiken und Marketing-Automationen zur nachhaltigen Kund:innenbindung - Entwicklung und Steuerung von CRM-Kampagnen über relevante Kanäle wie E-Mail, App und Print - Aufbau und Weiterentwicklung skalierbarer Automations- und Kampagnenmechaniken für unterschiedliche Märkte, Sprachen und Zielgruppen - Analyse von Kund:innenverhalten, Engagement-Signalen sowie Kauf- und Frequenzmustern zur Identifikation von Potenzialen und Ableitung relevanter Maßnahmen - KPI-basierte Steuerung aller Aktivitäten inklusive Definition, Monitoring und kontinuierlicher Optimierung - Kontinuierliche Weiterentwicklung der Performance durch Testing, datenbasierte Entscheidungen und Personalisierungsansätze - Enge Zusammenarbeit mit den Bereichen Content, Analytics, App, Print, Brand, Retail Media und International - Impulsgeber:in für neue CRM-Ansätze, innovative Engagement-Mechaniken und die Weiterentwicklung unserer Kund:innenkommunikation Qualifications - Mehrjährige Berufserfahrung im CRM-, Lifecycle-, Retention- oder Engagement-Marketing, idealerweise im Premium-, Luxus-, Retail- oder E-Commerce-Umfeld - Erfahrung in der Konzeption, Implementierung und Optimierung von Lifecycle-Strecken und Marketing-Automationen - Sehr gutes Verständnis für Kund:innenbindung, Segmentierung, Personalisierung und die Entwicklung von Kund:innenwerten entlang des Lifecycles - Erfahrung in der Steuerung kanalübergreifender CRM-Kampagnen - Sicherer Umgang mit Zielgruppen- und Segmentierungslogiken sowie deren kontinuierlicher Weiterentwicklung - Ausgeprägte Zahlen- und KPI-Affinität sowie eine datengetriebene und hypothesenbasierte Arbeitsweise - Starkes konzeptionelles Denkvermögen mit Blick auf Skalierbarkeit, Automatisierung und Effizienz - Strukturierte, eigenverantwortliche und lösungsorientierte Arbeitsweise - Kommunikationsstärke und Freude an der Zusammenarbeit mit unterschiedlichen Stakeholdern Benefits - Wertschätzung, die spürbar ist: Freiwilliges Urlaubs- und Weihnachtsgeld sowie Zuschüsse zur Altersvorsorge. - Dein Stil, Dein Vorteil: 30 % Mitarbeitendenrabatt, auch für Deine:n Partner:in, inklusive Gastronomie und Friseur. - Deine Treue zählt: Ab dem 5. Jahr erhältst Du zusätzliche Urlaubstage. - Sport-Life-Balance: Zuschuss zu Deiner Urban Sports Mitgliedschaft. - Wachse mit uns: Von Trainings bis zu Führungsprogrammen. - Workation available: Bis zu 30 Kalendertage im Jahr in ausgewählten europäischen Ländern. - Urlaub à la carte: Über Gehaltsumwandlung kannst Du Dir zusätzliche Urlaubstage sichern, ergänzt durch Sabbatical-Option. - Mobil im Alltag: Mit Company Bike Dein Wunschrad oder E-Bike unkompliziert leasen.

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description This role is ideal for a Principal-level leader who thrives at the intersection of strategy, technology, and executive engagement-someone who can shape transformation at the highest level, influence C-suite stakeholders, and drive meaningful, measurable outcomes for enterprise customers. As a trusted advisor to senior executives, you will lead complex, multi-year transformation programmes, aligning technology strategy to business priorities. You will operate as a strategic partner to the customer's leadership team, influencing direction, accelerating value, and ensuring sustained impact across their organisation. What You Get to Do in This Role Lead Enterprise Digital Transformation Own and drive the end-to-end transformation strategy for your customers, aligning ServiceNow's platform to enterprise-wide business objectives. Shape multi-year roadmaps that deliver measurable outcomes, from initial strategy through to adoption and value realisation. Engage and Influence at C-Level Build trusted relationships with C-suite and senior executives, acting as a strategic advisor on business transformation. Lead executive conversations that shape priorities, unlock investment, and drive alignment across business and technology stakeholders. Orchestrate Value Across the Customer Lifecycle Partner with Sales, Customer Success, and Product to create a seamless, integrated strategy across pre- and post-sales, ensuring continuity from deal strategy through to long-term success, consumption, and renewal. Drive Business Outcomes and Commercial Impact Own the linkage between technology delivery and business value, including adoption, consumption, ROI, retention, and expansion. Position ServiceNow as a critical enabler of the customer's strategic objectives. Lead Through Complexity and Scale Oversee complex, multi-stream transformation programmes, establishing governance, operating models, and executive-level reporting to ensure successful delivery and risk mitigation at scale. Shape Strategic Direction and Innovation Bring industry insight and thought leadership to customers, advising on innovation, AI adoption, and operating model evolution. Continuously identify opportunities to accelerate value and drive competitive advantage. Elevate the Customer Success Function Act as a senior leader within the ecosystem, influencing internal stakeholders and shaping how ServiceNow delivers value to its most strategic accounts. Qualifications Ideal Candidate We are seeking a senior strategic leader with a proven track record of advising at the C-suite level and leading large-scale digital transformation programmes within complex enterprise environments. Key Requirements - Executive Leadership & C-Level Engagement Proven ability to engage, influence, and build trusted relationships with C-suite stakeholders, shaping enterprise strategy and driving alignment at the highest levels. - Digital Transformation Strategy Expertise Extensive experience defining and delivering enterprise-wide transformation strategies within SaaS or technology-led environments, with clear linkage to business outcomes. - Enterprise SaaS / Platform Experience Strong background in SaaS, cloud, or platform-led transformations, with the ability to position technology as a driver of business value. - Commercial & Outcome-Focused Mindset Demonstrated success linking transformation programmes to measurable outcomes such as adoption, ROI, retention, and growth. - Leadership at Scale Experience operating in complex, global organisations, influencing across matrixed teams and multiple stakeholders. - Strategic Account Leadership Proven ability to lead and grow high-value, strategic accounts, acting as a long-term partner to the customer. - AI & Innovation Thought Leadership Experience leveraging AI and emerging technologies to drive innovation, improve decision-making, and enhance business outcomes. - Consulting / Advisory Background Typically 15+ years in management consulting, enterprise technology, or strategic advisory roles, with experience in top-tier consulting or hyperscale technology firms. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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