• Own onboarding for new in-store scanner accounts. Getting stores live, staff trained, and scanning quickly. • Monitor scanner usage and account health data, identifying underperformance early and intervening before accounts disengage. • Visit stores in person to deepen relationships, support staff, and gather first-hand intelligence on how the product is being used. • Collect structured customer feedback and route it to the product team in a format they can act on. • Track account health and onboarding milestones in HubSpot and share timely updates with the Sales Manager and CCO. • Collaborate with two CSMs in Stockholm to share playbooks and ensure seamless coverage across time zones. • Attend key US trade shows including RIA Summit and The Running Event.

Role Description You’re a strategic thinker who isn't afraid to roll up your sleeves to build something great. As our CS Learning & Development Manager, you’ll be the architect of a high-performing, customer-centric culture, designing and scaling programs that enable our teams to perform at their absolute best. This role is a unique blend of creative program design and data-driven quality assurance, ideal for someone passionate about driving excellence through knowledge, feedback, and accountability. How you’ll make an impact: - Design and implement a global L&D strategy that aligns perfectly with our business goals and customer success mission. - Lead and mentor a team of talented trainers and QA specialists, fostering their growth while they drive team excellence. - Build scalable learning frameworks, including certification paths and learning academies, to ensure our knowledge grows as fast as we do. - Turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership. - Collaborate across the globe, partnering with Product, Sales, and Ops leaders to identify capability gaps and translate them into impactful training plans. - Own the metrics, reporting on how your initiatives directly improve team performance, from CSAT to overall efficiency. Qualifications - Provable, deep expertise and experience in Learning & Development, Quality Assurance, or Enablement (preferably within a SaaS or Customer Success environment). - A "People First" leadership style with a track record of building and scaling global training or QA programs. - Strong analytical grit, with the ability to use data and reporting to drive continuous improvement and show real impact. - Excellent communication and facilitation skills, allowing you to influence and inspire teams across different regions. - Technical curiosity, with hands-on experience leveraging LMS platforms and QA software to drive learning at scale. - An adaptable, "Shoot for the Moon" mindset—you’re comfortable in a fast-paced environment and ready to find a way through any obstacle. Benefits - Remote work with flexible work schedules. - Remote work with $50/month home phone/internet reimbursement. - Comprehensive health, dental, and vision coverage with UHC. - Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000. - FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus. - Accident/Hospital/Critical Illness voluntary plans available. - 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period. - PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over). - 12 Holidays observed. - Parental Leave - 12 weeks of paid leave. - EAP (Employee Assistance Program). - Voluntary Pet Insurance through Fetch. - Financial wellness tools through SoFi and Ladder. - Discounts via Perkspot. - Booksy benefit $50 per month to use on services in our app. Company Description Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment with clear, rigid processes and structures, then we’ve got to be honest—you won't always find that here. However, if you’re a driven self-starter who loves creating order out of chaos and prioritizing your own path within ambiguity, then you'll likely love it at Booksy. We work in a highly creative and diverse industry, so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com so we can best support you.

As a HubSpot CRM Specialist, you will manage, optimize, and expand the client’s HubSpot ecosystem. This role will be responsible for maintaining CRM data integrity, building customer segmentation, developing marketing automation workflows, creating reports and dashboards, and supporting sales and marketing initiatives through the HubSpot platform. **Duties and Responsibilities:** ** HubSpot CRM Administration** **• Manage and maintain all customer, company, deal, and custom object records within HubSpot** **• Ensure data accuracy, consistency, and integrity across the CRM** **• Perform ongoing database maintenance, cleansing, and optimization** **Marketing Automation & Campaign Management** **• Build, deploy, and optimize email marketing campaigns within HubSpot** **• Create and maintain automated workflows for lead nurturing, customer retention, and sales enablement** **• Manage SMS, email, and lifecycle marketing programs through HubSpot** **• Support integration and management of advertising audiences and remarketing campaigns within HubSpot** **HubSpot Reporting & Analytics** **• Create and maintain dashboards for marketing, sales, and executive leadership teams** **• Develop reports on campaign performance, customer engagement, lead generation,pipeline activity, and revenue attribution** **• Analyze customer lifecycle stages and identify opportunities for optimization** **• Track sales team activity, lead follow-up, and conversion performance** **• Provide actionable insights and recommendations based on CRM data** **HubSpot Optimization & Strategy** **• Identify opportunities to improve CRM processes, automation, and user adoption** **• Collaborate with marketing, sales, and leadership teams to align HubSpot capabilities with business objectives** **• Recommend and implement best practices for CRM management and marketing automation** **• Support new HubSpot feature adoption and system enhancements** **• Document processes and provide training to internal users when needed**

Title: Manager, Customer Success Location: San Diego, California, United States Green Bay, Wisconsin, United States Job Description: About PracticeTek Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. At PracticeTek, you’ll get to: Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. Team up with passionate, talented people who care deeply about patients, providers, and making a difference. See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. For REMOTE roles, use this verbiage: We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV; Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive. Why You’ll Love It Here As part of the TekTribe, you’ll enjoy: Comprehensive health, dental, and vision coverage options Wellness benefits that support lifestyle, behavioral health, and overall wellbeing Flexible paid time off, sick time, and 10 company-paid holidays 401(k) plan with company match to help you build your future Culture Committee driving initiatives that spark connection, fun, and belonging A workplace powered by innovation, collaboration, and energy every day What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: - Lead and develop a high-performing customer support team, ensuring consistent delivery of exceptional service and a seamless customer experience - Establish and optimize support processes that improve response times, resolution quality, and overall customer satisfaction - Partner cross-functionally with Product, Engineering, and Customer Success to resolve issues, escalate trends, and improve the customer journey - Monitor support metrics and team performance, proactively identifying opportunities to improve efficiency, quality, and scalability - Build a customer-centric culture that prioritizes clear communication, accountability, and continuous improvement How Success is Measured Here’s how we’ll know you’re making an impact and raising the bar: - Customer satisfaction (CSAT): ≥90% positive feedback - Average first response and resolution times meet or exceed defined SLAs - Support ticket backlog maintained within target thresholds - Hiring manager and cross-functional partner satisfaction: ≥4.5/5 - Team performance against productivity and quality benchmarks What You Bring Your unique talents are what make you shine. For this role, success looks like: - 4+ years of experience in customer support, with at least 1–2 years in a leadership or management role, preferably in a SaaS environment - Proven ability to lead, coach, and develop support teams in a fast-paced, high-growth environment - Strong understanding of support tools (e.g., Zendesk, Intercom) and ticketing workflows - Data-driven mindset with experience using metrics to improve team performance and customer outcomes - Excellent communication and problem-solving skills, with a focus on delivering a high-quality customer experience - Commitment to building inclusive teams and maintaining compliance with company policies and applicable regulations Ready to Join? If you’re excited to bring your ideas, energy, and expertise to a team that’s shaping the future of healthcare, we can’t wait to hear from you. Apply today and let’s make healthcare simpler, smarter, and Better.Together. The Fine Print (That Really Matters) At PracticeTek, we determine compensation by considering market data, internal equity, and each candidate’s skills and experience. For this position, we reasonably expect to pay between [68,000-85,000]. This role is also eligible for benefits, including health, dental, vision, paid time off, 401(k) with company match, and may be eligible for additional compensation such as bonuses or equity, as applicable. PracticeTek is an Equal Opportunity Employer. We are committed to creating an inclusive environment where all employees feel valued and supported. All qualified applicants will receive fair treatment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, disability, veteran status, genetic information, marital status, uniformed service status, or any other characteristic protected under applicable law. This job description is not a contract of employment and does not alter the at-will relationship between PracticeTek and its employees.