Resolve Tech Solutions

Role Description We are seeking an experienced SAP Basis Administrator to join our Enterprise Applications team. The SAP Basis Administrator will be responsible for the installation, configuration, maintenance, and optimization of SAP environments, ensuring system reliability, security, and high performance. The role requires strong technical expertise, proactive monitoring, and the ability to support business-critical SAP landscapes. Key Responsibilities - Install, configure, upgrade, and maintain SAP systems (ECC, S/4HANA, BW, Solution Manager, etc.). - Perform daily system monitoring, health checks, and performance tuning. - Manage client copies, system refreshes, and transport management. - Administer SAP HANA databases, including backup, recovery, and optimization. - Ensure system security, user administration, and compliance with audit requirements. - Implement and maintain high-availability and disaster recovery strategies. - Troubleshoot and resolve Basis-related issues, working with application and infrastructure teams. - Apply patches, support packages, and kernel upgrades. - Integrate SAP systems with third-party applications and cloud platforms. - Document technical processes and provide support during system go-lives and upgrades. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience). - 3–5+ years of experience in SAP Basis administration. - Strong knowledge of SAP NetWeaver, S/4HANA, and SAP HANA database administration. - Experience with SAP system migrations, upgrades, and performance tuning. - Familiarity with operating systems (Linux/Unix/Windows) and databases (HANA, Oracle, SQL Server, DB2). - Experience with cloud environments (AWS, Azure, GCP) and SAP cloud solutions. - Knowledge of transport management system (TMS) and CTS+. - Strong problem-solving, communication, and collaboration skills. - SAP Basis or SAP HANA certification is highly desirable. Benefits - Work on enterprise-level SAP environments with leading clients. - Growth-focused culture with opportunities for certification and skill advancement. - Competitive salary and benefits package. - Exposure to cloud, automation, and next-generation ERP solutions.

• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates. • Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. • Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues—such as device compliance, Conditional Access modifications, and file migrations—to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles).

• Lead P1/P2 incident management, including war room/bridge execution, triage coordination, and timely resolution • Own incident communications and escalation management, ensuring clear executive updates, accurate trackers, and timely stakeholder alignment • Monitor and enforce SLA adherence across ticket management, ensuring timely updates and resolution of high-priority issues • Drive root cause analysis (RCA) completion within defined timelines and implement corrective and preventive actions • Orchestrate end-to-end patch management, including scheduling, resource coordination, pre/post checks, and escalation handling • Coordinate upgrade and change management activities (e.g., RHEL, HANA, platform upgrades), including daily ServiceNow (SNOW) oversight • Act as the central coordination point across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution • Oversee operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management (e.g., FRUN) • Support resource and operational management, including onboarding/offboarding, team availability, and capacity planning • Lead customer engagement and continuous improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, and driving automation and process optimization

Role Description Resolve Tech Solutions (RTS) is expanding its SAP Commercial and Regulated Industries practice to support growing demand for SAP modernization, AI-enabled enterprise applications, and managed SAP services. The Senior Director – SAP Regulated Industries will lead business development efforts across regulated industry sectors including: - Energy - Utilities - Aerospace & Defense - Government Contractors - Other security-sensitive enterprise environments This role will focus on: - Identifying and closing SAP transformation opportunities - Building strategic relationships with SAP field teams, enterprise executives, and industry partners The position will play a key role in driving RTS’s SAP growth strategy through a combination of: - S/4HANA modernization - AI innovation - Long-term managed services The ideal candidate brings a strong background in SAP enterprise sales, deep familiarity with regulated industry environments, and an established network across the SAP ecosystem. Qualifications - Strong background in SAP enterprise sales - Deep familiarity with regulated industry environments - Established network across the SAP ecosystem Company Description

• Own and manage Microsoft licensing programs (CSP, MCA, EA, NCE, SPLA as applicable) • Interpret and apply Microsoft licensing rules, terms, and program changes • Ensure license compliance and readiness for audits or true-ups • Oversee Microsoft cloud billing accuracy, reconciliation, and reporting • Manage monthly CSP/NCE billing cycles, proration, credits, and adjustments • Reconcile Microsoft invoices against reseller invoices and internal usage reports • Track renewals, commitments, and term expirations to avoid financial risk • Identify opportunities to optimize licensing and reduce unnecessary spend • Monitor license utilization and recommend right-sizing actions • Partner with IT teams on Azure, Microsoft 365, AVD/VDI, and security licensing • Work closely with Finance and Accounting on accruals, forecasting, and variance analysis • Maintain accurate license inventories and entitlement documentation • Produce regular reports on license usage, spend, and compliance status

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs • Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces • Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements • Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts • Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics • Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability • Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns • Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions • Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations • Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases • Other duties as assigned

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs • Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces • Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements • Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows , and Integration Hub actions, including custom integrations and automation scripts • Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics • Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability • Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns • Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions • Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations • Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases

• Design and implement Azure cloud architecture using services such as Virtual Machines, Blob Storage, Azure Functions, Azure SQL Database, Virtual Network (VNet), Azure Active Directory (Azure AD), Azure Kubernetes Service (AKS), Azure Container Apps, Azure Resource Manager (ARM) templates, and more • Collaborate with solution architects, developers, and DevOps teams to build and deploy cloud-native and hybrid applications • Manage infrastructure-as-code with tools like ARM templates, Terraform, or Bicep • Ensure security, compliance, and best practices across Azure deployments • Monitor environments, troubleshoot issues, and optimize performance • Support migration of on-premises workloads to Azure • Develop automation scripts for provisioning, scaling, and configuration management • Document solutions and mentor junior engineers as needed

• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates. • Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. • Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues—such as device compliance, Conditional Access modifications, and file migrations—to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles). • Maintain clear, professional communication with end users throughout the support process.

• Troubleshoot complex issues by diagnosing, resolving or providing root-cause analysis of incidents across complex hardware, software, and network platforms. • Receive, prioritize, and manage support ticket workflows in the ITSM systems, ensuring alignment with SLA/OLA thresholds and proactive communication with departments regarding service impacts. • Document solutions by creating and maintaining detailed documentation of all technical issues, steps taken, and resolutions to build a knowledge base to reduce repeat incident volume. • Participate in problem management initiatives, identifying systemic issues and recommending strategic solutions to reduce incident recurrence. • Partner with Tier 1 Technicians to mentor, reinforce knowledge transfer around emerging technologies and best practices while improving the overall team's efficiency. • Identify and escalate critical or unresolved issues to Level 3 support, providing detailed handover information. • Support on-site and remote workforce environments, ensuring seamless user experience across hybrid, multi-site, and distributed operating models.