Resolve Tech Solutions

Role Description The FP&A Manager is responsible for planning, forecasting, and analyzing business performance across the organization. The role supports core processes including budgeting, forecasting, and quarterly commission calculations, and provides visibility into revenue, margin, utilization, and overall business performance to support better, faster decision-making. - Support the annual budgeting process (AOP) and manage quarterly reforecasts and rolling forecasts across the business. - Maintain financial models to project revenue, gross margin, EBITDA, and headcount needs. - Partner with Sales and Delivery leaders to forecast pipeline conversion, bookings, revenue, and backlog. - Analyze monthly financial performance (actuals vs. budget/forecast/prior year) and deliver clear, actionable insights to leadership. - Monitor key services metrics such as billable utilization, bill rates, realization, and cost of delivery to drive margin improvement. - Evaluate project and account profitability, including T&M and managed services engagements, and recommend optimization strategies. - Support pricing, deal modeling, and business case development to ensure profitable growth and informed decision-making. - Prepare executive and board-level reporting, translating financial data into concise, strategic narratives and KPI tracking. - Lead the quarterly commission process, including validating bookings and revenue data, applying compensation plan rules, ensuring accuracy of calculations, and partnering with Sales and HR to deliver timely and accurate payouts. - Partner with HR on workforce planning, including headcount forecasting, capacity planning, and compensation-related modeling. - Identify financial risks and opportunities proactively, and recommend actions to improve performance, efficiency, and scalability. - Other duties as assigned. Qualifications - Bachelor’s degree in Finance, Accounting, Economics, or related field (MBA or CFA a plus). - +5 years of FP&A experience, preferably in IT services, consulting, or SaaS industry. - Experience with Workday Adaptive Planning. Requirements - Advanced Excel and financial modeling skills. - Advanced analytical skills with the ability to interpret financial and operational data, identify key drivers of performance, and generate actionable insights. - Ability to perform variance analysis (actual vs. forecast/budget) and clearly articulate root causes, risks, and opportunities to business leaders. - Strong business partnership skills, collaboration, and ability to influence decision-making through data-driven insights. - Experience supporting pricing decisions, deal modeling, and margin optimization, including evaluating trade-offs between growth and profitability. - High attention to detail with a track record of producing accurate, reliable financial outputs and identifying discrepancies or data integrity issues. - Strong ownership mindset with the ability to independently manage planning processes, proactively identify risks, and drive continuous improvement. - Demonstrates resiliency with the ability to quickly adapt to changes and challenges. - Alignment with RTS values.

• Define and execute the product vision, strategy, roadmap, portfolio priorities, and go-to-market plans for the Juno Labs portfolio • Lead, mentor, and develop Product Managers and product teams while fostering a culture of innovation and accountability • Establish product management processes, governance structures, prioritization frameworks, and lifecycle management standards • Partner with executive leadership to develop business cases, pricing strategies, investment recommendations, and product priorities • Conduct market research, competitive analysis, customer discovery, and stakeholder engagement activities to validate product direction and identify growth opportunities • Partner with Engineering, Architecture, AI, and Delivery teams to translate business requirements into scalable product solutions • Drive adoption of AI-enabled capabilities, emerging technologies, and innovation initiatives • Define product success metrics, KPIs, and reporting frameworks to support data-driven decision making • Collaborate with Sales, Marketing, and Customer Success teams to support product positioning, adoption, retention, and growth • Champion customer-centric product development and ensure alignment between customer needs, market demand, and business objectives

• Support foreign language and human intelligence training initiatives. • Conduct communications in Basic English. • Portray Human Intelligence and Confidential Informant source in a variety of role-playing scenarios. • Memorize critical data for assigned roles. • Support HSEEP compliant exercise documentation and evaluations. • Assess and regularly reassess the scope and impact of incidents. • Maintain strong situational awareness of internal and external factors. • Initiate or assist with the initiation of protective measures and mitigation strategies. • Ensure that appropriate notifications are made to leadership and internal/external stakeholders.

• Install, configure, upgrade, and maintain SAP systems (ECC, S/4HANA, BW, Solution Manager, etc.). • Perform daily system monitoring, health checks, and performance tuning. • Manage client copies, system refreshes, and transport management. • Administer SAP HANA databases, including backup, recovery, and optimization. • Ensure system security, user administration, and compliance with audit requirements. • Implement and maintain high-availability and disaster recovery strategies. • Troubleshoot and resolve Basis-related issues, working with application and infrastructure teams. • Apply patches, support packages, and kernel upgrades. • Integrate SAP systems with third-party applications and cloud platforms. • Document technical processes and provide support during system go-lives and upgrades.

• Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates. • Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. • Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues—such as device compliance, Conditional Access modifications, and file migrations—to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles).

• Lead P1/P2 incident management, including war room/bridge execution, triage coordination, and timely resolution • Own incident communications and escalation management, ensuring clear executive updates, accurate trackers, and timely stakeholder alignment • Monitor and enforce SLA adherence across ticket management, ensuring timely updates and resolution of high-priority issues • Drive root cause analysis (RCA) completion within defined timelines and implement corrective and preventive actions • Orchestrate end-to-end patch management, including scheduling, resource coordination, pre/post checks, and escalation handling • Coordinate upgrade and change management activities (e.g., RHEL, HANA, platform upgrades), including daily ServiceNow (SNOW) oversight • Act as the central coordination point across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution • Oversee operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management (e.g., FRUN) • Support resource and operational management, including onboarding/offboarding, team availability, and capacity planning • Lead customer engagement and continuous improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, and driving automation and process optimization

Role Description Resolve Tech Solutions (RTS) is expanding its SAP Commercial and Regulated Industries practice to support growing demand for SAP modernization, AI-enabled enterprise applications, and managed SAP services. The Senior Director – SAP Regulated Industries will lead business development efforts across regulated industry sectors including: - Energy - Utilities - Aerospace & Defense - Government Contractors - Other security-sensitive enterprise environments This role will focus on: - Identifying and closing SAP transformation opportunities - Building strategic relationships with SAP field teams, enterprise executives, and industry partners The position will play a key role in driving RTS’s SAP growth strategy through a combination of: - S/4HANA modernization - AI innovation - Long-term managed services The ideal candidate brings a strong background in SAP enterprise sales, deep familiarity with regulated industry environments, and an established network across the SAP ecosystem. Qualifications - Strong background in SAP enterprise sales - Deep familiarity with regulated industry environments - Established network across the SAP ecosystem Company Description

• Own and manage Microsoft licensing programs (CSP, MCA, EA, NCE, SPLA as applicable) • Interpret and apply Microsoft licensing rules, terms, and program changes • Ensure license compliance and readiness for audits or true-ups • Oversee Microsoft cloud billing accuracy, reconciliation, and reporting • Manage monthly CSP/NCE billing cycles, proration, credits, and adjustments • Reconcile Microsoft invoices against reseller invoices and internal usage reports • Track renewals, commitments, and term expirations to avoid financial risk • Identify opportunities to optimize licensing and reduce unnecessary spend • Monitor license utilization and recommend right-sizing actions • Partner with IT teams on Azure, Microsoft 365, AVD/VDI, and security licensing • Work closely with Finance and Accounting on accruals, forecasting, and variance analysis • Maintain accurate license inventories and entitlement documentation • Produce regular reports on license usage, spend, and compliance status

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs • Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces • Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements • Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts • Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics • Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability • Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns • Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions • Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations • Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases • Other duties as assigned

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs • Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces • Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements • Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows , and Integration Hub actions, including custom integrations and automation scripts • Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics • Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability • Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns • Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions • Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations • Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases