Title: Technical Support Specialist Location: Phoenix, AZ Department: Information Technology Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. Benefits that drive themselves: - Hourly rate of $20.00 - $24.00 / Hour depending on experience. - Full Time, Monday-Friday, 8am - 5pm. - Work from home options! We offer hybrid schedules that would consist of 2 days at home and 3 days in the office. - We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more! - Employee discount program! - Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. - Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the Company’s PCs, printers, servers, IP phones, cell phones and related equipment. Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC’s, printers, servers, upgrades and configurations. What you will need: - Be a minimum of 18 years of age. - Be proficient in Microsoft Outlook and Excel. - Be able to work in high-volume and fast-paced environment. - High School Diploma or GED required. How you will make an Impact: - Provide IT support and resolve problems to the end user’s satisfaction. - Monitor and respond quickly and effectively to requests received through the IT Service Desk. - Update and document all Service Desk tickets, and close tickets within assigned SLA - Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. - Modify configurations, utilities, software default settings, etc. for the local workstation. - Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices - Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software - Document internal procedures. - Assist with on-boarding /off-boarding of users. - Install, test and configure new workstations, peripheral equipment and software. - Maintain inventory of all equipment, software and software licenses. - Report issues to the Tier 3 teams for escalation. - Manage PC setup and deployment for new employees using standard hardware, images and software. - Assign users and computers to proper groups in Active Directory. - Provide first level support of company applications. - Perform timely workstation hardware and software upgrades as required. What will set you apart: - Average computer literacy and experience are required for this position. - Employee must show aptitude in learning new software programs. - Previous Tech experience preferred. - CompTia A+. MS Suite, Excel, Word Certifications preferred. #INDIT

• Drive the end-to-end management of Data Use Agreement (DUA) workflows • Oversee the Privacy Board process • Lead user support activities • Manage analytic output and disclosure review operations • Direct development and maintenance of the Program’s marketing and dissemination plan • Oversee requirements tracking through implementation of automated workflows • Lead study closeout and transfer processes • Manage user engagement, communications, and website operations • Guide execution of program assessment activities • Provide supervisory oversight for team members and subcontractors

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success. Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers. Platform プラットフォ-ム・DBレベルの問題を、JavaやSQLなどのDBスキルとともに、ログ解析や切り分けを行なって解決します。 リレ-ショナルDBに対して自分でクエリを作成してDBの内容を操作・変更できるレベルのSQLの知識が必要です。 Qualifications Qualifications and technical skills that will lead to your success: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 4+ years customer facing technical support experience - Ability to troubleshoot difficult technical issues with ease and complexity - Ability to read basic Java/JavaScript code - Full professional in Japanese and Professional working in English - SSO、MFA(Multi-factor authentication), Rest API, Email (SMTP) - Ability to explain solutions to complex technical problems - Personal commitment to quality and customer service FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Provide high-quality remote technical support. • Analyze and resolve incidents on complex equipment. • Guide customers clearly and patiently. • Prioritize and manage requests received through multiple channels. • Work closely with expert teams.