• Guide a team of account managers to build strong customer relationships • Ensure customers get maximum value from TCS software • Provide guidance and mentorship to Customer Care Representatives • Serve as primary point of contact for key accounts • Collaborate with internal departments for timely issue resolution • Regularly assess customer satisfaction and improve retention

Role Description Graduating soon—or recently graduated? This is your opportunity to turn your education and people skills into a career that offers flexibility, growth, and purpose. AO Globe Life is hiring Entry-Level Benefits Consultants to help individuals and families better understand their supplemental benefit options and protect what matters most. This fully remote opportunity is designed for new graduates who want to gain real-world experience in client relations, communication, and financial services while working in a supportive, mentorship-driven environment. You will work with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through the enrollment process. What You’ll Do - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and explain available coverage options in a clear, professional manner - Assist clients through the enrollment process and provide follow-up support - Maintain organized digital records of client interactions - Participate in weekly training sessions and professional development calls - Build communication, leadership, and client relationship skills Why It’s a Great Fit for Recent Graduates - No prior industry experience required—training is provided - Mentorship from experienced leaders and team members - Hands-on experience that strengthens communication and leadership skills - 100% remote work environment with no commute - Opportunities for career growth and advancement based on performance Qualifications - Recent or upcoming college graduates - Strong communicators with a people-first mindset - Organized, self-motivated, and goal-oriented individuals - Willingness to learn, accept feedback, and grow professionally - Comfortable using Zoom and other digital tools in a remote environment Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote role with flexible scheduling - Weekly pay via direct deposit - Warm leads provided—no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Clear advancement paths into leadership roles - Collaborative team culture with ongoing coaching and mentorship - Mission-driven work supporting working families nationwide

• Handle a large call volume while ensuring quality customer service and patient satisfaction • Follow-up on all issues not resolved during conversation with patient/guarantor • Ability to complete other related customer service duties as assigned • Answer patient calls within the guidelines of call center metric objectives • Ensure appropriate HIPAA compliance guidelines • Adhere to work schedule and follow call center phone procedures • Maintain professionalism and confidentiality

• Effectively manage company communication channels, including live chat, emails, and phone calls. • Identify and assess customers’ needs to ensure a high level of satisfaction. • Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal. • Provide timely and accurate support to clients within the specified time frame. • Maintain and update CRM records with all customer interactions and actions taken. • Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation. • Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction. • Work independently as well as collaboratively in a team environment. • Adhere to standard operating procedures and company policies at all times.