RELEX Solutions

Role Description RELEX Solutions is seeking a Technical Delivery Engineer to join our Plan Migration Technical Delivery team within Customer Operations. In this role, you will be at the heart of driving technical change delivery for RELEX customers — owning the execution of system migrations, integrations, and configuration changes that keep customer environments stable, accurate, and future-ready. You will be part of a team focused on delivering what RELEX builds to our customers, ensuring readiness for adoption and managing a coherent customer experience across the full product suite. This is a hands-on, high-accountability role for engineers who thrive in dynamic, customer-facing delivery environments. Join us as a Technical Delivery Engineer, and this is some of what you’ll be doing: - Lead or contribute to end-to-end technical delivery of RELEX Plan migrations, including data migration, system configuration, integration setup, and cutover activities. - Troubleshoot and resolve complex technical issues throughout migration lifecycles, from staging through production. - Develop and maintain technical documentation, migration runbooks, and delivery standards that scale across engagements. - Contribute to continuous improvement of migration tooling, processes, and delivery frameworks. At the Senior level, you will also: - Collaborate with internal customer and implementation teams, as well as product teams to translate business requirements into reliable technical solutions. - Act as a technical lead across parallel migration workstreams, mentor junior team members, and champion knowledge sharing. - Serve as an escalation point for complex technical delivery challenges and represent the team in cross-functional planning forums. Qualifications - 3+ years (Engineer) or 5+ years (Senior) of experience in technical delivery, implementation engineering, or a comparable hands-on role in a B2B SaaS environment. - Proven experience with data migration, system integration, or enterprise software configuration. - Demonstrated ability to own technical changes — upgrades, migrations, integrations — end-to-end with full accountability for outcomes. - Working knowledge of API concepts (REST, webhooks) for integration and migration work. - Experience with version control systems such as GitHub or GitLab. - Hands-on experience with automation scripts and AI-assisted delivery tools to automate wide-scale or repetitive delivery tasks, reducing manual effort across the team; ability to apply active judgment rather than passively accepting automated outputs. - Solid understanding of data models, database schemas, and integration patterns; SQL proficiency for data validation, querying, and troubleshooting. - Strong analytical and structured problem-solving skills; comfortable working through ambiguous technical challenges. - Ability to read and interpret logs, error traces, and monitor output to diagnose issues in production or staging environments. - Experience in customer-facing roles, translating technical details clearly for non-technical stakeholders. - Proficiency in at least one scripting or programming language (Java, Python, JavaScript, or equivalent) for writing and maintaining automation. - Clear, proactive, written and verbal communication — comfortable flagging risks and blockers before they escalate. - Full professional fluency in English; Spanish fluency is a strong advantage for Mexico-based candidates. - Ability to manage multiple workstreams and shift priorities in a fast-moving delivery environment. - Strong sense of ownership - follows through commitments and takes initiative without waiting to be directed. - Collaborative, knowledge-sharing team player who contributes to a positive team culture. - Adaptable and resilient under pressure; able to reprioritize and maintain quality when project needs or deadlines shift. Requirements - Bachelor's degree in computer science, Information Systems, or a related field — or equivalent practical experience. - Background in supply chain planning, demand planning, or retail/CPG technology. - Familiarity with ERP or WMS platforms (SAP, Oracle, Blue Yonder, or similar). - Experience with cloud environments (AWS, Azure, or GCP). - Exposure to CI/CD, deployment pipelines, and release management in cloud-native or SaaS environments. - Background in change management, ITIL, or structured release processes. - Experience with data pipeline tooling, ETL processes, or integration of middleware. - Exposure to fleet-level monitoring, configuration management, or SRE practices. - APICS CSCP, CPIM, or similar supply chain certification. - (Senior) Prior experience leading technical delivery teams or workstreams in a SaaS migration context. - Experience with Java for integration, automation, or backend scripting in enterprise environments. Benefits - Competitive compensation. - Flexible remote-first work environment. - Team culture built on ownership, continuous learning, and genuine collaboration.

Role Description We are seeking a talented and ambitious Graphic Designer to join our Brand & Creative team, embedded within the Account-Based Marketing (ABM) function. This is a pivotal role at the intersection of creative craft and data-driven marketing. You'll create high-impact, personalised visual experiences for our most strategic target accounts, while also embracing the possibilities of AI-assisted design to work smarter and faster. Our ABM managers are distributed across 4+ time zones, so flexibility in working hours is important. You'll need to be comfortable adapting your schedule occasionally to collaborate effectively across regions. We support this with our flexible and remote working culture, which means you can structure your day in a way that works for both you and the team. You'll collaborate closely with ABM managers, demand generation specialists, and the wider marketing team to produce compelling content across digital and print channels that drives pipeline and revenue. What You'll Be Doing - ABM & Campaign Design - Conceptualise and produce bespoke, personalised visual experiences for key target accounts, from digital ads and landing pages to direct mail and event collateral. - Work closely with ABM managers to translate account intelligence and messaging into visually compelling, on-brand creative. - Collaborate with Demand Generation specialists to produce engaging visuals for social media, paid channels, email, PDFs, video, and animated GIFs. - AI-Assisted Design & Innovation - Use AI image generation tools (e.g. Higgsfield, Ideogram) to rapidly prototype concepts, create custom imagery, and accelerate visual ideation. - Leverage AI-powered tools within Adobe Creative Cloud (Generative Fill, Generative Expand, text-to-vector) to speed up production workflows without compromising quality. - Stay current with emerging AI design tools and proactively experiment with new capabilities that could benefit the team. - Help define and document best-practice AI workflows for the Brand & Creative team. - Brand & Broader Marketing Support - Ensure consistent application of the RELEX brand identity across all touchpoints. - Support the broader Marketing team with design requests across a variety of formats and channels. - Contribute to evolving and maintaining RELEX brand guidelines and asset libraries. - Create bespoke co-branded work that is engaging and memorable. Qualifications - 3–5 years of graphic design experience, either in-house or at an agency. - A strong portfolio demonstrating high-quality visual work across digital and print, ideally including B2B or ABM campaigns. - Proficiency in Adobe Creative Cloud: InDesign, Photoshop, Illustrator, Premiere Pro, and After Effects. - Hands-on experience with AI design tools (Adobe Firefly, Midjourney, DALL·E, or similar) and a genuine enthusiasm for integrating AI into your creative workflow. - Familiarity with AI content tools (Claude, ChatGPT) and how they can support creative and marketing workflows. - Meticulous attention to detail, with an eye for both craft and the bigger brand picture. - Strong collaboration and communication skills; able to manage multiple briefs and meet deadlines in a fast-paced environment. - A growth mindset — curious, proactive, and always looking to learn. - Working proficiency in English. Nice to Have - Experience working in B2B SaaS or enterprise software marketing. - Motion design or video editing skills. - Experience with Figma or similar design/prototyping tools. Benefits - A position where you can help retailers and consumer goods companies to reach their ESG initiatives through increased supply chain efficiency, reduced food waste, and an empowered workforce. - An international focus with learning opportunities in a rapidly growing SaaS company. - A fun, ambitious, and committed marketing team where all the team members live in 10 different countries but still feel like a family. - A respectful and professional, yet easy-going atmosphere where individual thinking is encouraged. - Responsibilities and challenging projects from day one. - 25 days of Annual Leave. - Life and health insurance for you, your significant other, and your children. - Two paid volunteer or charity days a year. - Contribution to your monthly home internet and data allowance. - Monthly fun, friendly, and varied socials in the office. Company Description RELEX Solutions is a fast-growing Finnish software provider for retail and CPG planning processes, helping our customers become faster, more effective, and more competitive. At RELEX, we care as much about our people as we do about optimising trade. You'll benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities, and a culture built around work-life balance.

Role Description The Presales Solution Principal – LATAM is a strategic and highly influential role that drives sales success across the entire customer journey. As the senior presales expert for RELEX’s Space, Assortment, Pricing, and Promotions solutions in LATAM, this individual serves as a trusted advisor to prospects and customers, translating complex retail business challenges into impactful platform-driven solutions. The role owns the technical win strategy from discovery through proof of concept (PoC), partnering closely with Sales, Product, and Delivery teams to demonstrate value, shape solution vision, and drive successful outcomes throughout the sales cycle. Join us as a Presales Solution Principal and this is some of what you'll be doing: - Lead end-to-end presales engagements: discovery, demos, PoC/PoV, and RFP responses. - Deliver tailored demos grounded in LATAM retail context and customer-specific use cases. - Act as regional SME on space planning, assortment optimization, pricing analytics, and promotional planning. - Feed LATAM market insights back to Product and contribute to regional presales assets. - Collaborate with AEs, PS, and partners across the full sales and handoff cycle. Qualifications - 7+ years in retail, CPG, consulting, or enterprise software with exposure to category/commercial planning. - Functional depth in space planning (planograms, macro/micro space), assortment management, pricing strategy, and promotional mechanics. - Fluent in Spanish and English; Portuguese a strong advantage. - Familiarity with LATAM retail dynamics and key regional market structures. Benefits - A front-row seat in a rapidly growing and international software company. - Respectful and professional, yet easy-going atmosphere where individual thinking is encouraged. - Flexible working hours and the possibility to work remotely from your home office. - Challenging tasks and responsibilities from day one. - Great possibilities for personal growth and to influence the future path of the company. - Over 1500 energetic, ambitious, and fun colleagues internationally. Company Description RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. Being part of RELEX means being heard, feeling valued and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Marketing at RELEX is shifting toward a more programmatic, data-driven, and AI-powered engine. We are looking for a Head of Marketing Operations to steer that shift from an operational and technical perspective - owning the systems, data, and processes that power how marketing operates globally. This is a role for someone who is both a hands-on architect and strategic advisor. You will set the operating vision for the team and stay close enough to the technology to own it in practice. You will lead and develop a first-class team with deep expertise across our marketing systems, AI enablement, modern workflow automation, lead management, data strategy, reporting, email marketing, and custom internal tool development for use cases across the marketing function. You will help steer operational development project prioritisation across the function and partner closely with leaders in Marketing, Sales Operations, Business Development, and IT to ensure marketing and sales run on integrated systems, data, and measurement, from first touches through to revenue. What You’ll Be Doing - MarTech stack & architecture: Own the marketing technology stack end to end. From tool selection (including build-vs-buy decisions), to implementation and integrations. HubSpot is our central marketing automation platform and Salesforce our CRM; you keep data flowing reliably across them and the wider stack. - AI & automation roadmap and enablement: Steer the AI roadmap for the marketing function and equip marketers to adopt AI tools and automation for recurring workflows, prioritising the highest-impact use cases. - Data governance & analytics: Own data hygiene, privacy compliance (GDPR and regional regulations), and the processes that keep marketing data trusted. Steer data architecture improvements for more robust engagement scoring, activation and attribution. Refine and improve reporting standards to enable data-driven decision-making across the function. - Lead lifecycle management: Own the lead management workflows from initial signals and conversion capture, through enrichment and scoring, to handover to BDRs. Partner with Sales Operations to continue refining the trackable path from MQL to SAL to pipeline and revenue. - Campaign and event operations: Continue building efficiency in how the operations team supports and optimizes marketing campaigns, email marketing and event management processes in tight collaboration with key stakeholders across the function. - Team leadership: Lead and develop the Marketing Operations team – set the vision and clear priorities, enable them to do their best work, and champion a collaborative, high-performing culture. Qualifications - 7–10+ years in Marketing Operations, Revenue/GTM Operations, or a related function within B2B SaaS or enterprise software. - A proven people leader who has built, led, and developed Operations teams. - Experience supporting global marketing organisations and complex sales cycles. - Hands-on experience operating a HubSpot–Salesforce integration, with a strong grasp of MarTech ecosystems and data integration across the funnel. HubSpot super admin capability is essential. - Experience applying AI and automation in a marketing context, and enabling others to do the same. Familiarity with n8n or equivalent automation platforms is beneficial. - Skilled in data management, integrations, and marketing analytics. - Proven ability to bring structure, clarity, and strategic thinking to operational environments. - A clear, pragmatic communicator who can steer prioritisation and influence decision making across Marketing and stakeholders. Benefits - You’ll get to define the direction of Marketing Operations at a global, AI-driven enterprise software company. - Lead a first-class team with deep expertise to make things happen. - A high-impact role with strong buy-in and tooling in place to optimize and scale our operations with AI, automation and process development. - Flexibility in how and where you work, and real learning and growth opportunities in a fast-growing company. Company Description RELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency, and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. We’re currently a global team of 2000+ employees working from offices in the US (Atlanta), UK, Germany, Sweden, Norway, Denmark, France, Italy, Spain, Portugal, Singapore, Australia, and our headquarters in Helsinki, Finland. We work in small teams where everyone’s input is valued. We’re passionate about what we do, we like putting our skills to the test, and we make sure we have fun during the process — because life is supposed to be fun. RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Act as the enablement partner for the Americas region (with special focus in North America) — building a deep understanding of the region's market and sales team and extending RELEX's global enablement initiatives locally by supporting sellers through onboarding, training, content, and day-to-day coaching. Qualifications - 1+ years of experience in sales, sales enablement, sales operations or a closely related commercial function within B2B SaaS or enterprise software. - Strong understanding of the B2B sales cycle and modern sales methodologies (e.g. BANT, MEDDICC, Challenger, Command of the Message) and the ability to coach sellers on applying them. - Excellent project management skills, comfortable running multiple initiatives in parallel across time zones and stakeholder groups. - Confident facilitator and communicator, equally effective leading a live workshop, recording asynchronous content or writing crisp sales-ready collateral. - Analytical mindset — able to define success metrics, interpret sales performance data and translate findings into clear recommendations. - Hands-on experience with CRM (Salesforce or equivalent), sales engagement platforms and learning/content tools (e.g. Highspot, Seismic, Showpad, Gong). - Self-starter who thrives in a fast-moving, international environment and is happy operating in the EST time zone to support the Americas region. - Fluent written and spoken English; additional languages are a plus. Requirements - Experience with AI tools, especially in the sales and enablement space. - Experience in the retail, CPG, supply chain or wider enterprise software space. - Familiarity with adult learning principles, instructional design or formal train-the-trainer experience. - Exposure to international or matrixed organizations, including working across multiple regions or business units. - Experience supporting partner or channel enablement in addition to direct sales. - Working knowledge of video production, e-learning authoring tools (e.g. Articulate, Camtasia) or basic graphic design. - Additional language skills relevant to the Americas region (e.g. Spanish, Portuguese, French). Benefits - Permanent, full-time employment. - Must be in the EST or CST time zone of the United States.

Role Description Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals? Then you could be the new Manager for our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries. What you will be doing: - Create an inspiring team environment with an open communication culture - Oversee day-to-day operation - Set clear team goals - Prioritising tickets, delegating tasks and setting deadlines - Monitor team performance on hitting SLAs and report on metrics - Motivate team members - Discover training needs and provide planning - Listen to team members’ feedback and resolve any issues or conflicts - Recognize high performance and reward accomplishments - Encourage creativity and risk-taking - Suggest and organize team building activities - Work through ticket reviews with team members - Work with key stakeholders to deliver targets and goals - Delivery projects for improvement as recognised within the wider Support structure Qualifications - Proven work experience as a team lead or supervisor - Empathy and a thirst for people management - In-depth knowledge of performance metrics - Good PC skills, especially MS Excel - Excellent communication and leadership skills - Organizational and time-management skills - Decision-making skills - Even when this role is mostly possible remote, please note that you need to be located in the UK. Requirements - Working experience in Support or customer-facing role - Experience in managing people remotely Benefits - 25 days off per year plus 8 bank holidays - Days off for different occasions (birth of child, first day of school, moving day, etc.) - Workplace pension scheme with an employer contribution of 6% - Enhanced maternity/adoption package: 12 weeks at 100% pay, 8 weeks at 80% pay, and another 8 weeks at 60% pay - Employee Assistance Programme (EAP) with various services - Healthcare support including Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Dentist and Optician Cashback Plus, and Health Assessment - Expense up to £100 per year for organized physical sporting activities or personal sporting equipment - Discounted Gym Membership @ Fitness First - Cycle to Work Scheme - Expense for an annual eye test - Yearly development discussions for feedback and planning future at RELEX - Flexible & remote working options - Work from abroad flexibility - Up to two days off for charity work - Office Dogs welcome in our London office

Role Description The Director of Product Strategy for Assortment owns the what and the why for RELEX’s Assortment domain as an end-to-end business process within the broader merchandising strategy. They are commercially accountable for the domain’s ARR contribution, growth trends, win/loss patterns, and competitive positioning, while ensuring Assortment is defined not just as a product capability but as a strategic lever that connects customer planning, pricing, promotions, space, supply chain, and commercial execution. This is not a delivery role; the Director’s job is to define the problem space for end-to-end Assortment so clearly that engineering teams can operate with high autonomy within it, while also aligning strategically with other Product Strategy Directors to ensure Assortment is coherently integrated into RELEX’s wider merchandising vision and cross-domain value proposition. Key Accountabilities - Ensure RELEX is investing in the highest-value Assortment problems, evidenced by a prioritised strategy and explicit problem statements across assortment decisions, continuity and seasonal planning, merchandise financial planning, localisation, lifecycle management, and the upstream and downstream processes that shape merchandising outcomes. - Drive measurable ARR growth and retention in Assortment by ensuring RELEX’s assortment capabilities support stronger end-to-end merchandising decisions and deliver clear customer value across revenue, margin, shopper relevance, and inventory productivity. - Position RELEX as a recognised authority in Assortment within a broader merchandising strategy, evidenced by stronger analyst, prospect, and customer recognition of differentiated value across assortment, planning, localisation, lifecycle, and connected merchandising workflows. - Ensure investment decisions and product priorities in Assortment are consistently informed by documented customer evidence, retailer workflow insight, and market signals, with explicit consideration of how assortment decisions interact with adjacent merchandising capabilities and processes. - Define and maintain a clear RELEX Assortment offering as part of a coherent merchandising strategy, evidenced by current positioning, packaging, pricing logic, and differentiation that are understood and consistently used across Product, Sales, GTM, and customer-facing teams while providing a flexible commercial model that takes account of broader RELEX merchandising deals and aligns with the greater customer value created through larger, cross-domain engagements. - Ensure Assortment ARR contribution, retention performance, and competitive win rates are tracked, reviewed, and reported at least quarterly to the VP of Product, including visibility into how assortment strategy contributes to broader merchandising outcomes. - Create strategic alignment with other Product Strategy Directors so that RELEX’s merchandising strategy is coherent across adjacent domains, with shared assumptions, joined-up priorities, and clear decision-making across cross-functional product boundaries. - Ensure all Promotions investment proposals are supported by structured customer evidence, workflow insight, and market need before recommendation for Engineering commitment, particularly where decisions affect broader merchandising strategy, adjacent domains, or enterprise-wide commercial workflows. Key Measures of Success - Sustained ARR growth and strong retention performance for Assortment, with clear contribution to broader merchandising outcomes. - Improvement in competitive win rates and clearer differentiation in deals where Assortment is positioned as part of a joined-up merchandising strategy. - Evidence that product investments are grounded in validated customer problems, merchandising workflows, and market demand across the end-to-end assortment process. - Clear and current positioning for Assortment within RELEX’s wider merchandising strategy, understood by Product, Sales, GTM, and customer-facing teams. - Strong cross-functional strategic alignment across Product Strategy Directors, resulting in more coherent priorities and decisions across merchandising domains. Qualifications - Deep expertise in Assortment as an end-to-end merchandising process, including assortment strategy, continuity and seasonal planning, merchandise financial planning alignment, localization, lifecycle management, and their connections to adjacent merchandising capabilities. - Commercially literate — understands how Assortment contributes to wider merchandising outcomes, including growth, margin, shopper relevance, inventory productivity, and competitive differentiation. - Strategic systems thinker — able to connect assortment decisions to broader merchandising workflows and align direction across multiple product strategy areas. - Technically literate — able to engage credibly with engineers and product teams building the capabilities, workflows, and decision logic that support end-to-end merchandising strategy. - Deep knowledge of the competitive landscape for Assortment and merchandising strategy, including legacy merchandising suites, specialist assortment providers, and adjacent retail planning platforms. - Strong collaborator and influencer — able to build alignment with other Product Strategy Directors and senior stakeholders across Product, Engineering, Sales, and Customer Success. - Opinionated but not precious: sets clear strategic direction for Assortment within the wider merchandising strategy and helps teams make better joined-up decisions across product boundaries. Benefits - You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic. - An international career and learning opportunities. - A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future. - Flexibility in how and where you work. - Room to thrive in a fast-growing global company with a good market position. - Practical benefits that support work, family, wellness, and everyday life. - Annual leave. - Diverse, inclusive, and supportive work culture. - Work that meaningfully reduces waste and improves sustainability. - Ownership, autonomy and flat hierarchies. - Two paid volunteering days each year.

• Own iteration, bug fixing, regression testing, and version upgrades across all AI capability deployed into the Sales division. • Maintain release readiness as underlying platforms (Claude, Agentforce, Salesforce, MCP-connected systems) ship new versions or features. • Run a prioritised backlog informed by field feedback, vendor changes, and the strategic roadmap. • Deliver technical builds against design and direction set by the Senior Director, across whichever stack the current initiative requires. • Expected platforms today include Claude skills authoring, Agentforce configuration, Salesforce platform fluency (e.g. metadata, data model, pipeline integrity, deduplication, enrichment logic, and data hygiene at the layer the AI builds depend on), MCP connectors, and knowledge-graph-style data layers. • Write, review, and harden code, configuration, and prompts to a production standard. • Steward the data quality of the CRM and semantic layer that the AI portfolio reads from.

Role Description We are now looking for a Sr. Specialist, Learning & Development to join our RELEX team on a 6-month contract assignment. In this role, you’ll play a key role in shaping how we learn, grow, and thrive together at RELEX. - Design, curate, and manage enterprise-wide learning experiences that strengthen our Core Skills, support inclusion and well-being, and bring our culture to life. - Collaborate with functional learning owners across RELEX to ensure enterprise programs complement function/role based business and product training. - Work closely with the Digital Learning team to ensure our systems, content, and learner experience are integrated, accessible, and impactful across the enterprise. - Reimagine how we welcome and onboard new colleagues to ensure every new RELEXian feels connected, equipped, and inspired from day one. - Act as both a hands-on learning designer and a trusted business consultant to ensure our learning strategy supports RELEX’s growth, the Leadership Framework, and the evolving needs of our teams. Join us as a Global Learning & Development Specialist, and this is some of what you’ll be doing: - Shape RELEX’s enterprise learning strategy — design and continuously improve our global learning ecosystem, ensuring alignment across Core Skills, inclusion, well-being, culture, and leadership development. - Partner with functional learning teams — collaborate with functional training owners (e.g., Product, Tech, Sales, Customer Operations) to curate and integrate learning content that complements their programs to drive business results. - Collaborate with the Digital Learning team — align on platform strategy, content management, learner journeys, and data reporting to deliver a seamless, modern, and scalable digital learning experience. - Curate and manage learning content and platforms — oversee content libraries, vendors, and learning systems to make learning accessible, engaging, and data-informed. - Consult with the business — partner with HRBPs and leaders to identify learning needs, propose scalable solutions, and translate capability gaps into actionable learning programs. - Drive communication and engagement — plan and execute internal marketing campaigns across RELEX communication channels to raise awareness, tell success stories, and make learning part of everyday work. - Collaborate across teams — work closely with the Leadership Development, Digital Learning, DEI, Well-being, and Communications teams to integrate learning into broader People and culture initiatives. - Ensure measurement and impact — define and track learning metrics, evaluate program effectiveness, and provide insights that shape continuous improvement. - Support governance and scalability — contribute to the global learning roadmap, ensuring clarity in priorities, consistency in delivery, and alignment with RELEX’s strategic goals. Qualifications - Proven experience in enterprise or corporate learning, instructional design, or learning operations (ideally in a global, fast-growing organization). - Strong understanding of learning technologies, digital learning ecosystems, and content curation. - Experience partnering with business leaders, HR, and digital learning teams to identify and solve learning challenges. - Excellent communication and storytelling skills — able to market and promote learning in ways that inspire engagement. - Curiosity and creativity in how people learn — you think beyond courses and systems to build habits and culture. - Familiarity with competency-based development, leadership frameworks, and global onboarding programs. - Collaborative mindset and ability to navigate a dynamic, cross-functional environment. Benefits - You’ll be supported and given the space to thrive. - Meaningful work, flexibility, and a culture that backs you to share your voice and be authentic. - An international career and learning opportunities. - A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future. - Flexibility in how and where you work. - Room to thrive in a fast-growing global company with a good market position. - Practical benefits that support work, family, wellness, and everyday life. - Diverse, inclusive, and supportive work culture. - Work that meaningfully reduces waste and improves sustainability. - Ownership, autonomy and flat hierarchies. Company Description RELEX Solutions delivers a unified supply chain planning platform for retailers and manufacturers, enabled by proven AI technology. We help companies optimize demand forecasting, replenishment, merchandising, pricing and promotions, supply chain operations, and production planning across the end-to-end value chain. - With a global team of over 2,000 professionals, we work side-by-side with our customers to solve real problems with lasting impact. - Companies trust RELEX to increase product availability, boost sales, deliver actionable insights, improve sustainability, and drive profitable growth. - We are a global community of different cultures, voices, and experiences. - We celebrate what makes us unique and connect through what we share, in an authentic and safe environment. - RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description Excellent opportunity for a committed Customer Success Manager to join our RELEX family, ideally in the CST or MT time zone in the US! You’ll join a diverse team who will help you succeed in your new role. This team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into North America. In this role you will help the team achieve this goal by: - Building high quality customer relationships - Leading KPI target discussions - Improving NPS scores - Actively pursuing incremental SaaS from renewal, upsell, and cross sell opportunities Candidates must have an understanding of Mfg. / CPG and/or Retail supply chain and have experience working with or supporting one or more of the following areas: - Demand planning, forecasting and replenishment - Space planning & Assortment - Category management and Merchandising - Price and promo optimization - Retail or CPG supply chain The ideal candidate is comfortable working as a trusted advisor, providing strategic guidance and support to leaders. Additionally, you have commercial experience in SaaS, either as a provider or customer. This is essential to success in this role! Our Customer Operations team partners with customers and supports their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used, and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. Customer Success Manager, and this is some of what you’ll be doing: - Having your finger on the pulse of your customers' operations and business strategy - measuring satisfaction, asking about challenges, and offering help when needed - Working with your customers with a strong consultant mindset to understand and optimize their business processes and identify areas of opportunity to increase sales, reduce costs, and maximize the efficiency of in-store operations - Monitoring customer's key performance metrics and taking the necessary actions to improve them - Facilitating recurring steering meetings to align with customer's business-strategy and RELEX road map - Working closely with Service Delivery Manager to plan and coordinate version upgrades - Managing customers' solution improvements and working directly with RELEX Value Development team - Providing thought leadership, innovation, and having the confidence to challenge business strategy with your customers - Being the primary escalation point for business operations, secondary for IT - Performing administrative functions such as reporting and invoicing billable activities Qualifications - Minimum 2+ years of relevant work experience in SaaS Customer Success Management, IT Service Management, Management Consultancy, Supply Chain Management, and/or Account Management role operating or supporting one of the key areas above - 2+ years of commercial experience in SaaS, either as a provider or as a customer - 4+ years of leadership experience in supply chain, pricing, and/or merchandising - Experience in having full customer responsibility, developing customer accounts, managing development roadmaps, and actively pursuing cross sell and upsell opportunities - Process and software solution experience in any of the following areas: - Demand planning, forecasting and replenishment - Space planning & Assortment - Merchandising - Retail or CPG - Industry experience with retailers, preferably experience with Tier 1 retailer - Relevant Master's or Bachelor’s degree with an excellent academic record in e.g., Industrial Management, Business Administration, Business Management, Computer Engineering, Industrial Engineering, Computational Science and Engineering, Logistics, Supply Chain Management or Supply Chain Engineering Requirements - Combination of Customer Success Management skills, IT Service Management skills and retail industry knowledge - Able to influence business strategy and communicate effectively at all levels - Able to understand customer’s challenges from business and IT perspectives - Able to independently develop customer accounts and create more value for our customers Company Description RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. Being part of RELEX means being heard, feeling valued, and knowing that you can be yourself because you belong. We believe in actions, not words, regarding diverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity. We’re creating and evolving our culture to welcome everyone and value every idea. RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.