RELEX Solutions logo
RELEX Solutions

Our unified supply chain and retail planning platform helps retailers and consumer brands sell more and waste less.

Manager / Teamlead Technical Support

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

4 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Manager / Teamlead Technical Support

RELEX Solutions

Role Description Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals? Then you could be the new Manager for our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries. What you will be doing: - Create an inspiring team environment with an open communication culture - Oversee day-to-day operation - Set clear team goals - Prioritising tickets, delegating tasks and setting deadlines - Monitor team performance on hitting SLAs and report on metrics - Motivate team members - Discover training needs and provide planning - Listen to team members’ feedback and resolve any issues or conflicts - Recognize high performance and reward accomplishments - Encourage creativity and risk-taking - Suggest and organize team building activities - Work through ticket reviews with team members - Work with key stakeholders to deliver targets and goals - Delivery projects for improvement as recognised within the wider Support structure Qualifications - Proven work experience as a team lead or supervisor - Empathy and a thirst for people management - In-depth knowledge of performance metrics - Good PC skills, especially MS Excel - Excellent communication and leadership skills - Organizational and time-management skills - Decision-making skills - Even when this role is mostly possible remote, please note that you need to be located in the UK. Requirements - Working experience in Support or customer-facing role - Experience in managing people remotely Benefits - 25 days off per year plus 8 bank holidays - Days off for different occasions (birth of child, first day of school, moving day, etc.) - Workplace pension scheme with an employer contribution of 6% - Enhanced maternity/adoption package: 12 weeks at 100% pay, 8 weeks at 80% pay, and another 8 weeks at 60% pay - Employee Assistance Programme (EAP) with various services - Healthcare support including Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Dentist and Optician Cashback Plus, and Health Assessment - Expense up to £100 per year for organized physical sporting activities or personal sporting equipment - Discounted Gym Membership @ Fitness First - Cycle to Work Scheme - Expense for an annual eye test - Yearly development discussions for feedback and planning future at RELEX - Flexible & remote working options - Work from abroad flexibility - Up to two days off for charity work - Office Dogs welcome in our London office

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