Regent College London

• Provide effective and timely support to students by managing enquiries and cases through the CRM system. • Ensure a high standard of student service and communication. • Coordinate with internal departments, monitoring case progress, maintaining accurate records, and ensuring all student cases are resolved efficiently within agreed service timelines to support a positive student experience. • Handle student cases and enquiries through the CRM system. • Ensure all cases are responded to and resolved within defined service timelines, escalating urgent or critical matters to appropriate teams where necessary. • Maintain clear and professional communication between students and internal departments.

Role Description The Student Caseworkers collaborate to ensure that all student casework is managed promptly and fairly, in accordance with the processes of Regent College London and its partners. This includes handling academic appeals, student complaints, disciplinary matters, and other related issues. - To have oversight of student casework, enhancing the student experience through rapid resolution. - End-to-end management of a set portfolio of student cases, including: - Collecting evidence - Preparing case files - Completing relevant paperwork - Coordinating communication between parties - Monitor progress of individual cases, ensuring that published institutional timescales are met and that students are kept up to date with progress with their cases. - Provide authoritative regulatory advice on the operation of the College’s student casework processes. - Provide secretarial support as required, including: - Organising, taking minutes and writing follow-up reports at student hearings and panel meetings - Issuing completion of procedures letters on case conclusion as required - Support with monitoring issues and trends for the purpose of updating and informing senior management and decision makers on casework within the College’s regulations and procedures. - Work with the Director of Quality and Governance and other team members on the production of institutional reports on student casework, identifying issues, trends and patterns to inform learning from cases and making recommendations for developments and improvement for follow-up action. - Support the preparation of College representations to the Office of the Independent Adjudicator, meeting appropriate deadlines and undertaking follow-up action as required, including: - Processing settlement agreement letters - Validating financial information - Following up any outstanding queries - Work closely with colleagues in other parts of the College to ensure a joined-up student journey. - Support effective information sharing within the team, ensuring records are kept up to date and case files are accessible to other team members to maintain the smooth delivery of the Student Casework service. - In consultation with the Director of Quality and Governance, ensure that learning from student cases is passed to appropriate areas of the College and that follow-up action is taken. - Assist with the development and delivery of staff training on casework procedures and best practices. - Contribute to projects relating to Student Casework or other areas of the student journey where required. - Identify opportunities for process improvement and contribute to the development of enhanced casework procedures. Qualifications - Experience of coordinating casework. - Proven ability to write professional, clear and concise correspondence and reports. - Experience of working in accordance with regulations, policies and procedures, and the implications of non-compliance. - Previous experience of working in a casework coordination role in higher education (desirable). Requirements - Ability to communicate complex information clearly, both orally and in writing with excellent interpersonal skills. - Methodical with excellent attention to detail. - Ability to be patient and calm in difficult situations. - Evidence of good analytical and investigative skills. - Proficiency in Microsoft Office. - Ability to work under pressure and to tight deadlines. - Educated to degree level or equivalent (desirable). Company Description

Job description Job titleSystems and Integration DeveloperFunctionTECHNOLOGY/Digital transformationLocationRemote [India Based]Responsible toHead of Student systems Job description Overall purpose Join our dynamic team at Regent College London as a Systems and Integration Developer, where you'll contribute to the growth and evolution of our education business by developing key systems and ensuring seamless integration. As a Systems and Integration Developer, you'll be responsible for designing integrations and functions around the core set of Regent system in areas of Student Records, Customer Relationship Management, Business Intelligence, Reporting and Automation. You will play a key role in both front-end and back-end development, using technologies such as C#, ASP.NET (Core and MVC), PHP, JavaScript, and jQuery. This role is based remotely, joining a UK-based function working to the UK time zone. You'll join a small, dedicated team, working on both major initiatives and smaller system improvements. The successful candidate will be a self-starter, a strong individual contributor, able to manage independent work without a dedicated QA team. In return, the role offers a chance to make a real change, manage end-to-end work, design creative solutions and expand skills in SQL, database management, and integration technologies. This is a deep internal development role, not a post where you will work on small code tweaks in a large pipeline for many clients. Specific duties and responsibilities - Design and Develop Solutions: Create and enhance functionalities and web applications for the student record systems (UNIT-e) using C#, ASP.NET, and PHP to support student administration processes. - System Integration: Develop and support integrations between core Regent Group systems using - Automation and Enhancement: Create automated processes using a mix of solutions, warehoses, Microsoft Power Automate and SQL to enhance the student journey and administration processes. - Consultation on Solution Design: Provide expertise in developing new products around student systems. - Workflow Development: Create workflows using JavaScript and jQuery to facilitate interactions between systems and automate operational processes. - Change Management: Review, develop, and implement change requests related to Production and UAT environments. - Issue Resolution: Resolve issues and bugs related to software applications promptly. - Testing: Conduct thorough testing, including internal and user acceptance testing (UAT). - Deployment: Deploy new functionalities to production environments efficiently. - Stakeholder Management: Manage stakeholder needs and expectations through effective communication. Additional duties: - Agile Development Practice: Help the team mature as an Agile, DevOps CI/CD development pipeline. - Process Improvement: Enhance operational processes in terms of change management and Agile development best practices. - Support Tasks: Assist with business-as-usual tasks related to third-line support of systems, integration, and automation. Person Specification EXPERIENCE & PERSONAL QUALITIES Essential: - Full proficiency in English. - Ability to discuss requirements with colleagues. - Ability to work collaboratively within a development team. - 3-5 years of experience working with .NET technologies. - Proficiency in C#, ASP.NET Core, and PHP. - Experience developing API integrations and using tools like Postman. - Comfortable with SQL, ideally MS SQL Server and T-SQL. - Familiarity with JavaScript and jQuery for front-end development. - Experience in both front-end and back-end development. - Familiarity with project-based environments and team collaboration. - Strong analytical, problem-solving, and decision-making skills. - Experience working independently, without a large team backing. Desirable: - Experience with SaaS platforms. - Proficiency in ASP.NET MVC. - Experience in database management. - Experience with Power BI and Dynamics integrations. - Experience in the Education sector (especially UK). - Experience delivering new systems and implementing major changes. TECHNICAL KNOWLEDGE & SKILLS Essential - Proficiency in C#, ASP.NET, .NET Core frameworks. - Proficient in Microsoft SQL Server, including T-SQL. - Experience with API development and integration. - Familiarity with JavaScript, jQuery, and front-end development technologies. - Familiarity with modern software design, development methodologies, and frameworks (e.g., Agile/Scrum). - Understanding of integrating systems and working with data warehouses. - Excellent analytical and documentation skills. Desirable: - SQL server administration knowledge - Working knowledge of development within student record systems (e.g., UNIT-e, SITS). - Knowledge of the Power Platform, including Power Automate. - Proficiency in the .NET MVC framework. - Wider skill range of development technologies - Understanding of Azure and Virtual hosting environments. EDUCATION & PROFESSIONAL QUALIFICATIONS Essential: - Degree in Computer Science, Information Technology, or a related field, or equivalent level experience/training. Desirable: - Microsoft certifications on the Power Platform. Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.

JOB DESCRIPTION Regent College London (RCL) is a dynamic and forward-thinking independent higher education provider, committed to delivering flexibility, choice, and innovation to our students. With campuses in central London, including Fitzrovia and Holborn, alongside multiple study centres in North London and an international presence through online delivery, we offer a broad range of opportunities for learners worldwide. At RCL, we take pride in fostering a diverse and inclusive community dedicated to enhancing the student experience. By working in close partnership with esteemed academic institutions on our franchised and validated programmes, we ensure high-quality, industry-relevant education that supports widening participation and promotes lifelong learning. Our proven track record of success is a testament to our unwavering commitment to student achievement, personal development, and future readiness. Overall purpose The Programme Administrators provide end‑to‑end administrative support for allocated programmes, including assessment lifecycle administration, school‑based academic governance servicing, and cross‑team coordination to ensure accurate, timely and compliant programme delivery in line with partner and regulatory requirements. Roles and responsibilities: • Administer daily programme tasks for assigned portfolio, maintaining records, handbooks, communication channels, and shared resources. Provide general administrative support such as preparing documents and responding to routine enquiries from students and staff. • Track academic deadlines and send reminders for compliance, maintaining up-to-date calendars and supporting students or staff with deadline management. • Coordinate schedules and information with leaders; support timetabling requests and keep programme documents updated and consistent across platforms. Serve as first contact for non-academic queries, directing to relevant teams as needed. Facilitate regular meetings with team members to ensure ongoing alignment. • Set up assessment submissions, upload approved briefs, and monitor readiness with all stakeholders. Maintain trackers and secure folders, schedule meetings, log actions, and liaise with External Examiners per protocols, ensuring accuracy in assessment operations. Generate reports on assessment status and follow up on outstanding actions. • Organise standardisation meetings and other School meetings, manage agendas, papers, minutes, and action logs, ensuring timely follow-up and alignment with governance requirements. • Support the preparation of board packs and circulate outcomes as required. • Support Academic Misconduct investigations, ensuring that forms are submitted correctly and that the correct processes are followed in all cases. • Support monitoring, examiner report tracking, contribute to quality reports, assist with reviews/audits by organising documentation, implement regulation changes, and ensure process compliance. Help analyse data collected from monitoring exercises. • Collaborate across departments for effective delivery and escalate risks or compliance issues promptly. Take part in cross-functional project groups to share best practices and lessons learned. Person Specification Essential 1. HE administration experience with assessment support exposure. 2. Excellent organisational skills; accuracy under tight deadlines; confident minute taking. 3. Advanced digital literacy; comfort with secure sharing to externals. 4. Clear written/oral communication; professional, student-centred service ethos. 5. Understanding of governance etiquette, confidentiality (GDPR) and escalation routes. Desirable 6. Experience with franchised/validated provision; working with External Examiners and partner timelines. 7. Familiarity with OfS B conditions and standard HE assessment and governance cycles. Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.

Job description Job titlePower Platform & Dynamics 365 Engineer (Integrations, ALM & Security)FunctionTECHNOLOGY/Digital transformationLocationRemote [India Based]Responsible toHead of Enterprise Applications & CRM Job description Overall purpose Join our dynamic team at Regent College London as a Power Platform & Dynamics 365 Engineer (Integrations, ALM & Security), where you'll help evolve and harden our Microsoft Dynamics 365 and Power Platform services that support key Higher Education business processes (admissions, marketing, enrolment, student communications and student support). In this role you'll design and deliver solutions across Dataverse (model-driven apps), Canvas apps, Power Automate and Power Pages. You'll bring strong engineering capability in API integrations and pro-code extensibility (e.g., plugins, JavaScript) and will help establish secure, reliable delivery practices across environments. This role is based remotely (India), joining a UK-based function and working primarily to the UK time zone. You'll be part of a small, dedicated team delivering both strategic initiatives and continuous improvements. The successful candidate will be a self-starter and strong individual contributor, comfortable owning work end-to-end without a dedicated QA team. You will also act as a technical multiplier by uplifting integration patterns, ALM/CI-CD, and security practices, and by mentoring other developers as they upskill. Specific duties and responsibilities - Design, build and enhance Dataverse-based solutions (model-driven apps, tables, forms, views and business logic) aligned to the CRM product roadmap. - Support day-to-day Dynamics 365/Dataverse configuration including adding fields, modifying forms/views, business rules, security roles, and general entity/app administration as part of shared team responsibilities. - Design and build targeted Canvas apps (and reusable components where appropriate) for business scenarios that are better served by task-focused, UX-first experiences, integrating with Dataverse and other services. - Implement custom logic where required using C# (plugins and/or custom workflow activities), JavaScript/TypeScript, and platform extensibility patterns. - Design, develop and support API-based integrations between Dynamics 365/Dataverse and enterprise systems (including the Student Records System where applicable) using REST APIs, OAuth2/Entra ID, custom connectors and/or Azure integration services. - Create, enhance and refactor Power Automate flows using resilient engineering practices (error handling, retries, logging, idempotency where relevant, connection references and environment variables). - Contribute to the migration from legacy ADX/portal capabilities to Power Pages, including page/templates, forms, security/permissions, and safe integration patterns back to Dataverse and other services. - Maintain disciplined solution management and automated deployments across environments using Azure DevOps (Power Platform Build Tools/PAC CLI), including versioning, release notes and deployment runbooks. - Improve the security posture of the platform through least-privilege role design, team/access model reviews, auditing, and Power Pages permission modelling; collaborate with platform/tenant administrators on governance controls. - Perform thorough testing, create reusable test scripts/checklists, and participate in peer reviews to ensure quality, performance and reliability. - Triage and resolve defects/incidents promptly, provide third-line support for integrations/automations, and proactively monitor and improve platform health. - Work closely with the Head of Enterprise Applications & CRM, Project Manager, developers and business stakeholders to clarify requirements, propose options, communicate trade-offs and maintain clear technical documentation. Additional duties: - Contribute to consistent Agile ceremonies (refinement, planning, review and retrospectives) and support lightweight estimation and delivery forecasting for a small team. - Help implement and document engineering standards (ALM, CI/CD, integration patterns, security reviews) and contribute to Centre of Excellence (CoE) practices where appropriate. Person SpecificationEXPERIENCE & PERSONAL QUALITIES Essential: - Full proficiency in English; confident communicating with UK-based stakeholders. Ability to work effectively as part of a small delivery team and collaborate across IT and business functions. - 3-6 years of experience delivering solutions on Microsoft Dynamics 365 (Customer Engagement) and the Power Platform. - Hands-on experience with Dataverse solution delivery (tables, forms, views, business rules/processes) in model-driven apps; able to contribute to Canvas apps where appropriate. - Comfortable delivering both configuration-level enhancements (e.g., fields, forms, views, business rules) and engineering-level work (integrations, ALM/CI/CD, security). - Experience building and supporting API integrations (REST, OAuth2/Entra ID app registrations) and using tools such as Postman. - Experience with pro-code extensibility for Dataverse (e.g., C# plugins/custom workflow activities) and/or client-side scripting (JavaScript). - Strong Power Automate experience, including production-grade practices (error handling, monitoring and supportability). - Experience working with Dev/UAT/Production environments and change/release management. - Comfortable working independently without a dedicated QA team; able to plan, test and deliver end-to-end. - Strong analytical, problem-solving and decision-making skills, with attention to security and data integrity. Desirable: - Experience delivering Power Pages (or ADX Studio Portals), including external user journeys and permissions modelling. - Experience designing and building Power Apps Canvas apps (responsive design, components and Dataverse integration). - Experience with Azure integration services (e.g., Azure Functions, Logic Apps, API Management, Service Bus, Key Vault). - Experience implementing CI/CD for Power Platform using Azure DevOps pipelines (Power Platform Build Tools and/or PAC CLI). - Experience with PCF controls and TypeScript. - Experience in Higher Education or similarly regulated environments handling sensitive personal data. TECHNICAL KNOWLEDGE & SKILLS Essential - Strong knowledge of Dataverse architecture, solution management (managed/unmanaged), and environment configuration (Dev/UAT/Prod). - Strong knowledge of Dynamics 365 CE/model-driven app configuration. - C#/.NET experience for Dataverse plugins and related development practices (source control, code review, debugging). - JavaScript (and ideally TypeScript) for model-driven form scripting and client API usage. - API integration design via authentication/authorisation (OAuth2), data mapping, error handling, retries, and monitoring/observability. - Power Automate engineering: scalable flow design, connection references, environment variables and governance-aware connector use. - ALM/CI-CD fundamentals with Azure DevOps and/or GitHub (build/release pipelines, approvals and deployment controls). - Working knowledge of Agile/Scrum delivery practices. Desirable: - Power Pages (Liquid, basic HTML/CSS/JavaScript) and portal deployment practices. Canvas app development (formulas, responsive design, components, Dataverse integration). - Power Platform CoE Starter Kit familiarity and platform monitoring approaches. - Data export and reporting patterns (e.g., datalake concepts, ETL, Power BI modelling fundamentals). - Understanding of security best practices for external users and portals (least privilege, auditing, data protection). - Azure administration familiarity relevant to integration delivery. EDUCATION & PROFESSIONAL QUALIFICATIONS Essential: - Degree in Computer Science, Information Technology, or a related field, or equivalent level experience/training. Desirable: - Microsoft Power Platform Developer certification (PL-400). - Additional relevant Microsoft certifications (e.g., PL-600, MB-230, AZ-204) or equivalent experience. Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.

Job description Overall purpose To support both Regent College London (RCL) and Regent European University (REU) in ensuring effective governance, regulatory compliance, and high-quality committee servicing. Specific duties and responsibilities - Act as the primary governance contact for REU, providing practical guidance to committee Chairs and stakeholders on governance processes, requirements, and good practice - Ensure that REU committees and meetings operate in accordance with their approved terms of reference and annual business schedule, ensuring meetings are conducted in line with approved terms of reference and the annual business schedule. - Service committees and meetings, including: - Supporting the development of committee agendas and annual cycles of business, ensuring key items are scheduled and papers are appropriately structured - Distributing documentation in a timely manner - Taking accurate minutes - Maintain and manage committee terms of reference and membership records, ensuring they are accurate and up to date - Support RCL Internal Audits, by ensuring actions arising from internal audits are logged in tracking systems - Monitor RCL audit action progress and proactively follow up with responsible owners to ensure timely completion. - Identify opportunities to improve governance processes and documentation, supporting the enhancement of committee effectiveness - Any other duties commensurate with the scope and seniority of the role, as assigned by the Head of Governance and Compliance. Additional duties: - Liaise with the Data Protection Officer (DPO) to coordinate and manage responses to Subject Access Requests for RCL in compliance with UK GDPR Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.

Job Opportunity: Associate Lecturer in Business London (Location: Online) | Part time | Competitive in line with market rates. Start date from 11th May 2026 Regent College London is seeking an experienced and passionate Associate Postgraduate Lecturer in Business to work online and to join our growing academic team. If you're dedicated to student success, thrive in a online teaching environment, and want to shape the next generation business experts, we want to hear from you! In this role, you'll deliver dynamic online business focused teaching both in person, empowering students to thrive academically and professionally. About Us Regent College London is a leading independent higher education provider, offering flexible and inclusive learning across multiple London campuses. We are student focused, digitally forward, and committed to academic excellence reflected in our 90% student satisfaction rating (NSS 2025) The Role You will deliver and support postgraduate Level 7 modules across a range of disciplines. You will be expected to teach and contribute to at least two of the following subject areas: - Finance - Human Resource Management (HR) - Information Systems - Academic Skills - Research Skills - Marketing Key Responsibilities - Delivering lectures, seminars, and workshops aligned to module specifications - Updating and maintaining engaging digital learning content via VLE and MS Teams - Supporting student assessment and providing timely, constructive feedback - Advising students on academic and pastoral matters, referring where appropriate - Participating in moderation, standardisation, and academic quality assurance - Contributing to curriculum development and enhancement of the student experience What We’re Looking For Essential: - A Master’s degree in Business or a related field - Demonstrable experience teaching Business topics in a higher education setting - Excellent communication and digital teaching skills - Ability to develop innovative learning materials and manage hybrid delivery - Commitment to inclusivity and student centred learning Desirable: - Teaching qualification or willingness to obtain one - PhD in Business or equivalent industry experience - Fellowship of Advance HE (or eligibility) - Experience with Business research, enterprise activity, or professional networks What We Offer - A diverse and inclusive academic environment - Opportunities for professional development and progression - Involvement in curriculum innovation and scholarship - Supportive leadership and collegiate team culture Working Hours & Flexibility - Schedule may include daytime, evenings and weekends hours around your availability. Apply Now! Join us in shaping a future where education is accessible, student-centred, and professionally enriching. Submit your application today to start making a meaningful impact from May 2026 Compliance Statement Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.