Redis

Role Description The VP Product Management AI will own our new AI services and the vision and direction of Redis for agentic apps and AI builders. This role will need to manage the rapid evolution and growth of the AI market, and be excited to iterate at entrepreneurial speed. This is a highly visible role, and will have significant impact driving both our inbound product strategy and our outbound go-to-market motions. The VP Product Management AI will work with your team to define a customer-focused roadmap of features and customer experience, business goals, reporting processes, and define new products to capture market opportunity. You will serve as an evangelist for Redis’ AI business, developing portfolio strategy, GTM collateral, and working directly with customers on their AI journey. What you’ll do: - Conduct market research to understand customer needs, market trends, competitive landscape and ecosystem integration opportunities. - Continuously monitor and inform the organization about the competitive landscape while also developing strategies to maintain the competitive edge. - Be accountable for the product's financial performance and growth, including setting revenue targets and strategies to achieve them. - Manage the entire product life cycle, from inception to retirement, making decisions about enhancements, feature prioritization, ecosystem integrations, and end-of-life planning, pricing, naming, and positioning. - Work with our product marketing team to plan and execute product launches, ensuring that all relevant stakeholders from pre-sales to post-sales are aligned and ready for the launch. - Work with marketing to define and drive initiatives to grow Redis’ usage in AI workloads, both in enterprises and start-ups, and awareness in AI communities. - Work directly with field teams and customers as a champion on how Redis is a critical part of the AI stack. - Be a change-agent in scaling the use of AI-enabled development and fast product iteration cycles across the organizations used for agentic apps. Qualifications - Strong product management and leadership experience especially in enterprise B2B SaaS space. - Proven track record of launching successful products to market and turning them into growing businesses. - Experience in AI, ML, database, data infrastructure products, and open-source technologies is a plus but not required. - Demonstrated experience in leading cross-functional teams and managing direct reports. - Strong cross-functional collaboration skills to work closely with various teams, including engineering, marketing, sales, and customer support. - A pragmatic thinker who combines proficiency in data analysis and using metrics to drive decision-making with the ability to understand the big picture. - Strong GTM skillset with experience building and scaling outbound strategy and enablement across field organizations. - Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences. - A collaborative mindset with the ability to work effectively in a dynamic, fast-paced environment. Benefits - Competitive salaries and equity grants. - Unlimited time off to promote a healthy work-life balance. - H/D/V coverage along with 401K, FSA, and commuter benefits. - Frequent team celebrations and recreation events. - Home internet & phone stipend. - Learning and development opportunities. - Ability to influence a high-performance company on its way to IPO.

Role Description This role owns the integrity, scalability, and execution of our global sales compensation engine. You’ll operate in a fast-moving, high-impact environment where your work directly influences how we drive performance across the business. You’ll have the opportunity to identify gaps, challenge assumptions, and continuously improve how we design and operate compensation. We’re looking for someone who takes pride in getting the details right, thinks critically about how things can be better, and wants to have a meaningful impact on a growing organization. What you’ll do - Serve as the subject matter expert when questions arise from sales participants and cross-functional partners about compensation plans and policies. - Own and continuously improve sales crediting logic end-to-end across a diverse set of GTM roles, ensuring accuracy across plan mechanics including accelerator tiers, split credits, overlay roles, draws, SPIFs, and incentive adjustments. - Build and maintain commission models in Google Sheets and Excel to support plan administration, scenario modeling, and pay-period estimates. - Drive quota modeling and capacity planning, including seasonality-based quarterly breakouts, new hire ramp schedules, and proration logic across roles and territories. - Lead the exception and dispute resolution process, evaluating requests with sound comp judgment, documenting decisions, and communicating outcomes clearly to payroll and stakeholders. - Project manage the year-over-year compensation change process, driving workflows across multiple stakeholders to successful completion. - Analyze sales performance data to provide insights and recommendations for optimizing compensation plans and improving sales effectiveness. - Surface and solve incentive design and policy challenges by conducting research, analyzing data, developing hypotheses, and synthesizing options, tradeoffs, and recommendations. - Collaborate with cross-functional teams including sales, finance, and HR to ensure accurate and timely crediting of sales transactions. - Build reporting and dashboards for leadership, and serve as a credible explainer of comp calculation methodology to reps, managers, and cross-functional partners. Qualifications - 3+ years of experience in sales compensation, GTM operations, or a closely related analytical role. - Strong working knowledge of commission plan mechanics, including crediting rules, accelerator logic, and attainment tracking. - Advanced proficiency in Google Sheets and Excel; experience with Salesforce and Xactly (or equivalent ICM platform) required. - High attention to detail with a strong sense of ownership over accuracy and data integrity. - Clear and confident communicator, able to explain compensation outcomes to sales participants, their leaders, and cross-functional partners in finance and HR. - Self-directed and highly organized, with a track record of managing multiple priorities and driving projects to completion independently. Benefits - Competitive salaries and equity grants - Unlimited time off to promote a healthy work-life balance - H/D/V coverage along with 401K, FSA, and commuter benefits - Frequent team celebrations and recreation events - Home internet & phone stipend - Learning and development opportunities - Ability to influence a high-performance company on its way to IPO

Role Description We are looking for a tenacious and results-driven Senior Partner Manager to spearhead our partner business in India. Bring your proven track record of aggressively pursuing and accelerating opportunities, coupled with a deep understanding of Cloud Service Providers (CSPs) - AWS, GCP, and Azure; as well as the channel partner (SI, reseller, VAR) ecosystem. You will leverage your expertise in selling to help bring the world’s fastest database to market through our partners. - Hunt relentlessly for new cloud revenue opportunities through partnerships, driving pipeline generation and deal acceleration. - Prospect, identify, pursue, and close strategic deals with partners. - Plan and participate in regional events, generating leads and increasing pipe conversion with Cloud, reseller, and SI partners. - Foster strong relationships with all regional partners, and enable the region on the unique value proposition of Redis solutions. - Own all things partner related for your region. - Partner with all regional directors in region to ensure tight sales alignment. - Create and execute comprehensive joint business plans for the region, including GTM strategies with cloud/reseller/and ecosystem partners. - Conduct on-site visits to cloud provider offices for account planning and technical enablement sessions. Qualifications - At least 7 years of quota carrying experience. - Demonstrated experience sourcing and influencing deals in the channel ecosystem with Cloud providers (AWS, Azure, GCP). - Strong network within the Partner ecosystem. - Ability to work directly with field sales teams to ensure a continuous flow of leads and active deal acceleration through CSPs and channel programs. - Deliver accurate and timely weekly and quarterly forecasts, showcasing a clear understanding of revenue impact. - Executive presence: Collaborate closely with regional sales leaders and sellers to drive pipe generation, deal velocity, and closure. - Embrace a quota-based role with a willingness to travel 30%-50%, including regular visits to onsite cloud provider offices. - Team player attitude with a commitment to go the extra mile. Requirements - Technical acumen and understanding of the cloud/Data & AI space. - Data-driven approach to drive business within your region. - Understanding of Redis Enterprise solutions. - Stay updated on industry trends, competitive landscape, and market dynamics related to cloud services and use such insights to identify new opportunities for co-selling partnership. - Dubai residency. Benefits - A culture of curiosity, diversity of thought, and innovation. - A diverse and inclusive work environment where all employees’ differences are celebrated and supported. - Equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by law. - Commitment to providing access and reasonable accommodation to applicants with mental and/or physical disabilities. - Confidential handling of accommodation requests during the recruitment process. - Employment contingent upon successful completion of a background check.

Role Description Redis is seeking a full-time Senior Commercial Counsel, to join our dynamic superstar Legal team. As a Senior Commercial Counsel, you will be a critical member of our Commercial Legal team, supporting Redis’ global Sales and Procurement teams with enterprise software licensing, SaaS agreements, and strategic commercial partnerships. You'll lead commercial and legal discussions with internal stakeholders, customers, and suppliers to ensure optimal deal structuring and risk management across our commercial agreements. You'll report directly to our Deputy General Counsel, Commercial & International. We’re looking for someone with a proactive mindset, high integrity, sound judgment, strong business acumen, excellent communication skills, and the ability to operate and thrive in a fast-paced environment under tight deadlines. If you have sound and practical business judgment and can provide business-oriented, practical Legal advice on commercial transactions, then this is the perfect challenge for you. What you’ll do: - Lead contract negotiations for all contractual matters, including SaaS purchases, hardware purchases, real estate leases, insurance, contractors, and other supplier requests (including DPAs). - Drive complex deal closure by reviewing, advising, and negotiating a variety of sales agreements, including enterprise commercial licenses (SaaS and On-Prem), data processing agreements (GDPR, CCPA), professional services, channel partner, non-disclosure, and strategic commercial partnerships. - Partner cross-functionally with business teams such as procurement, sales, deal desk, finance, and security to accelerate transaction closure and optimize deal terms. - Lead process optimization and related policies for contracts through the use of AI and other automation tools to increase efficiency and reduce cycle times. - Identify and resolve Legal and regulatory issues related to commercial contracts. - Help maintain and improve templates, including improving commercial contracting playbooks in collaboration with other Legal team members. - Draft and negotiate amendments for existing agreements, as needed. - Support inbound software and SaaS agreements, by drafting, negotiating and executing a variety of supply chain/procurement related contracts and amendments. Qualifications - JD from an ABA accredited university, and admission to the State Bar where you are located. - 6+ years of progressive experience working specifically on software licensing and SaaS agreements (law firm and/or in-house). - Demonstrated experience with AI-based tools for enhanced redlining and legal research. - Proven ability to work independently with minimal guidance on moderate to highly complex problems while contributing successfully to cross-functional teams impacted. - Deep knowledge in your own discipline, basic understanding of related disciplines, and may lead projects or act as a resource for colleagues. - Excellent organizational skills, ability to manage high-volume deal flow, follow through and meet deadlines. - Common sense, great judgment, and a good sense of humor or collaborative spirit! Extra great if you have: - Prior in-house experience preferred, particularly at a high-growth technology company. - Undergraduate degree in a business or technology field. - Experience with international commercial agreements and data localization requirements. Benefits - Competitive salaries and equity grants. - Unlimited time off to promote a healthy work-life balance. - H/D/V coverage along with 401K, FSA, and commuter benefits. - Frequent team celebrations and recreation events. - Home internet & phone stipend. - Learning and development opportunities. - Ability to influence a high-performance company on its way to IPO.

Role Description We’re looking for a Regional Marketing Manager to lead marketing efforts across TOLA (Texas, Oklahoma, Louisiana, Arkansas) and LATAM as part of the Americas Regional Marketing team. This role is responsible for shaping and supporting regional marketing strategy, ensuring programs are aligned to business priorities, and enabling strong execution across diverse and fast-evolving markets. In addition to regional ownership, this role will also lead select All-Americas (AMER-wide) marketing programs, helping drive consistency, scale, and impact across the broader region. You’ll serve as a key partner to regional sales leadership, helping translate business needs into impactful marketing initiatives. The ideal candidate brings a balance of strategic thinking and hands-on leadership, with experience driving digital campaign initiatives and the ability to navigate ambiguity with creativity and adaptability. What you’ll do: - Lead Regional Marketing Strategy: - Develop and guide marketing plans across TOLA and LATAM that align to pipeline and growth objectives, while accounting for regional nuances and market dynamics. - Own All-Americas Marketing Programs: - Lead the strategy and coordination of select AMER-wide initiatives, partnering across regions to ensure alignment, scalability, and successful execution. - Drive Digital Campaign Initiatives: - Lead the planning and execution of digital-first campaigns, leveraging channels such as paid media, email, webinars, and ABM strategies to engage target accounts and generate demand. - Partner with Regional Sales Leadership: - Act as a trusted advisor to sales leaders, aligning on priorities, identifying opportunities, and ensuring marketing programs effectively support revenue goals. - Collaborate with LATAM Partner Ecosystem: - Work in close alignment with partner and channel teams, with an understanding of the LATAM partner landscape (distributors, resellers, and strategic partners) to support integrated marketing efforts and amplify regional programs. - Enable Program Execution: - Collaborate with regional specialists and cross-functional teams to ensure seamless rollout of campaigns, events, and partner-aligned initiatives. - Adapt Global Campaigns Locally: - Translate global campaigns into regionally relevant programs that resonate with local audiences across both TOLA and LATAM markets. - Operate in a Dynamic Environment: - Navigate shifting priorities and evolving market conditions with a creative, solutions-oriented mindset—identifying new approaches to drive impact when traditional methods fall short. - Measure & Optimize Performance: - Oversee campaign performance, analyze results, and continuously refine strategies to improve engagement, conversion, and pipeline contribution. Qualifications - 5–8+ years of experience in B2B marketing, with a focus on regional, field, or demand generation marketing - Proven experience leading digital campaign initiatives that drive measurable pipeline impact - Experience owning or contributing to multi-region or AMER-wide programs - Strong understanding of how to align marketing efforts to sales priorities and revenue outcomes - Familiarity with partner/channel ecosystems, with the ability to collaborate effectively across partner teams—experience in LATAM is a plus - Ability to think creatively and problem-solve in fast-changing, ambiguous environments - Strong cross-functional collaboration and stakeholder management skills - Data-driven mindset with experience using marketing and CRM platforms (e.g., Salesforce, Marketo, HubSpot, etc.) - Fluent in English; Spanish and/or Portuguese is a plus Requirements - The estimated gross base annual salary range for this role is $105,422 – $158,222 per year in New York, California, Washington, Colorado, and Rhode Island. - Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. - Base annual salary is one component of Redis’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. - This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. - Salary history is not used in compensation package decisions. - Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available. Benefits - Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported. - We strive to create a workplace where every voice is heard, and every idea is respected. - Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. - Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. - Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Role Description The Senior Field Marketing Manager will drive all our marketing efforts across the 3 sub-regions in India (North, West & South). You will be responsible for building, managing, and optimizing our field marketing strategies to maximize our contribution to the pipeline and revenue across the region. This will include, but not limited to: - Building, executing, and managing all local marketing tactics including campaigns, events, digital and social. - Using analytics to measure, refine and optimize our ongoing performance. - Working closely with Sales, Customer Success, Solution Architects, SDR (Sales Development), Developer relations, and Partner teams. - Driving multi-channel, customer-centric field marketing motions that help create brand awareness, demand, and new opportunities across priority accounts. - Collaborating with corporate marketing functions to accelerate Go to Market efforts. This position will report to the Senior Director of International Field Marketing and be responsible for a contractor supporting the region as well. Responsibilities - Define a region-specific marketing plan that supports the regional sales go to market strategy in line with global field marketing goals. - Plan and host online and offline events to create net-new sales opportunities, accelerate existing sales opportunities, and deepen existing customer relationships. - Strategize, build, and execute integrated field campaigns that involve email, direct, digital, and social marketing and other channels as needed. - Assist regional sales team as needed, including increasing brand awareness locally/regionally, and driving MQLs and SQLs for your sales region. - Support Developer relations in engaging and building strong dev communities across the region that also support non-domestic accounts. - Use existing martech tools to build and enhance personalized experiences based on intent and interest for customers and prospects. - Monitor and report marketing contribution and ROI across all field owned activities and manage regional budgets. - Support various other marketing projects as needed. Qualifications - Bachelor’s in marketing or related discipline. - Fluent in English. - 10+ years of related marketing experience, ideally in field marketing or demand generation. - Proven experience carrying out marketing efforts, including planning, prioritizing, and implementing strategy. - Knowledge of marketing tools such as Marketo and Salesforce, proficient in using or embracing new AI tools like Chat GPT, Glean, Gemini, etc. - Knowledge/Experience of 6Sense or other ABM / Intent platforms as well as ABM principles. - Experience partnering with an enterprise sales team. - Strong communication skills across written, oral, and presentations. - Highly organized and proficient at managing multiple projects at the same time. - Entrepreneurial and able to work well in a rapidly changing environment. - Creative, innovative, and always thinking outside the box. - Metric driven and able to draw insight from complex marketing data. - Confident with a dynamic personality. - Experience managing people. Benefits - Culture of curiosity, diversity of thought, and innovation. - Diverse and inclusive work environment where differences are celebrated and supported. - Equal employment opportunities regardless of various classifications protected by law. - Commitment to providing access and reasonable accommodation to applicants with disabilities.

Role Description We are seeking a Director, Strategic OEM Accounts , reporting directly to the SVP, Worldwide Partner Sales, to lead and expand a critical segment of our go-to-market strategy. This is a highly strategic, senior individual contributor role focused on building and scaling transformative OEM partnerships with some of the largest and most influential technology companies in the world. This role is designed for a true “big game hunter” —someone who thrives in identifying, pursuing, and closing complex, high-value OEM agreements. You will be responsible for developing long-term, mutually beneficial partnerships that embed our technology into broader platforms, driving significant revenue through large-scale “sell-to” and go-to-market (GOSI) motions. You will operate at the intersection of strategic partnerships and enterprise sales , engaging executive stakeholders and navigating sophisticated organizations to structure and close multi-layered deals. Success in this role requires a blend of vision, persistence, and deep experience in orchestrating complex sales cycles with global system integrators (GSIs), independent software businesses (ISVs), and large enterprise platforms. This is a West Coast-based role (Bay Area or Seattle preferred), enabling close proximity to key ecosystem partners. What You’ll Do - Identify, develop, and close large-scale OEM partnerships with strategic, high-impact organizations - Own the full lifecycle of complex OEM deals—from initial engagement through negotiation and long-term expansion - Build and execute joint go-to-market strategies (GOSI) that drive significant revenue and market adoption - Establish and grow executive-level relationships across product, business, and partnership teams - Structure innovative partnership models that align technical integration with commercial success - Collaborate cross-functionally with product, legal, and leadership teams to bring strategic deals to life - Drive long-term account growth through thoughtful partnership development and expansion Qualifications - 15–20 years of experience in enterprise sales, OEM partnerships, or strategic account leadership - Proven track record of closing large, complex OEM or platform deals with globally recognized organizations - Strong hunter mentality with the ability to originate and close net-new opportunities - Deep experience with strategic partnerships, GOSI motions, and large “sell-to” agreements - Demonstrated success navigating complex sales cycles involving multiple stakeholders and long timelines - Experience working with or alongside GSIs, ISVs, and large technology ecosystems - A history of longer tenure in roles, reflecting the ability to build and sustain meaningful partnerships - Exceptional executive presence, negotiation skills, and strategic thinking Company Description As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Role Description Shape/optimize mission-critical Salesforce ecosystem supporting fast-growing innovative enterprise; address complex architectural challenges. - Work with tools/Salesforce integrations (CRM, CPQ/CLM solutions)/Datawarehouse. - Postgress, MySQL, Teradata/ETL tools: Informatica, Mulesoft; use technologies: Salesforce force.com, VS code, GIT, GitHub, Glean, Jira, Confluence, Lucid Chart, Dealhub. - Use programming languages (Apex, HTML, CSS, Javascript, Ruby); integrate Salesforce with advanced NoSQL technologies. - Drive automation to enhance customer’s/sales operations. - Collaborate with world-class engineers, product leaders, and go-to-market teams. - Ensure direct impact on business efficiency/customer successes. - Design/responsible for Salesforce architecture roadmap through its lifecycle. - Align with strategic corporate business objectives and overall enterprise architecture. - Work with stakeholders to ensure Salesforce solutions fit into broader organizational framework; contribute to business goals. - Design/optimize end-to-end processes for quoting/order management (syncing orders to NetSuite). - Collaborate with cross-functional teams (IT, SalesOps, Finance) to streamline upstream/downstream processes. - Ensure Salesforce platform scales with business growth. - Adapt to new sales strategies. - Provide technical leadership/mentorship to Salesforce developers/administrators on best practices related to sales architecture. - Work with Sales teams/Sales support organizations. - Serve as thought leader/subject matter expert for sales processes. - Drive defining. Estimates/shaping technical approaches/solutions using best practices. - Customize Salesforce platform using declarative/coded approaches (Lightning Pages, Flow Builder, APEX triggers and classes, Lightning Components). - Develop/execute integration strategies to connect Salesforce with various systems, applications, data sources. - Ensure seamless data flow/business process automation. - Design/implement custom solutions using Salesforce integration tools (APIs, middleware platforms, connectors) to meet business needs. - Conduct investigations/analyses for recommendations for technology improvements, development of best practices, standardization, upgrades. - Monitor, troubleshoot, resolve issues. - Improve performance; enhance overall user experience. - Maintain/configure development/test instances for internal sandboxes. - Author/maintain implementations documentation/integration configurations, protocols, best practices. - Provide training/support to end-users/stakeholders, and utilize expertise in upstream/downstream Salesforce processes (quoting, order management, billing). Qualifications - Master’s degree or foreign equivalent in Computer Science, Computer Engineering, or Software Engineering plus 2 years experience. - Experience to include working with tools/Salesforce integrations (CRM, CPQ/CLM solutions)/Datawarehouse: Postgress, MySQL, Teradata/ETL tools: Informatica, Mulesoft. - Using technologies: Salesforce force.com, VS code, GIT, GitHub, Glean, Jira, Confluence, Lucid Chart, Dealhub, and using programming languages (Apex, HTML, CSS, Javascript, Ruby). Requirements - This is a telecommuting position with remote benefit from various unanticipated locations throughout the U.S. - Salary range from $125,923 to $210,000 per year. Benefits - Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported. - Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. - Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. - Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Why Redis? It’s an opportunity to thrive with cutting-edge real-time technology, a robust go-to-market strategy, and a commitment to pushing boundaries. We are the driving force behind Open-Source Redis, the world’s most loved in-memory database, and Redis Enterprise serving over 10,000 customers worldwide, to reimagine how fast they can process, analyze, make predictions, and take action on the data they generate. Why would you love this job? As a Technical Account Manager, you will be the technical liaison for our customers, serving as the subject matter expert on all-things-technical regarding the Redis platform. The successful candidate will be a technically savvy multi-tasker with a “can do” attitude, a love for challenges and a sales-oriented mind. Above all, a focus on world-class client service is key. If you are level headed, comfortable in a fast-paced, ever-evolving environment, and truly service oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you. What you’ll do: - Support the post-sales process by understanding the clients’ needs, Redis technological platform, and how to build bridges between them. - Develop a strong working relationship with clients and become their trusted advisor. - Drive the technical aspects of clients’ revenue performance optimization process. - Serve as the technical and product expert for the clients in all matters. - Identify and upsell new revenue-driving opportunities by evangelizing new and existing products and services. - Onboard new customers to help them start their journey with Redis technological platform. - Provide Enhanced Enterprise Support and be the liaison between the technical support and the customer on any support issues. - Collaborate with people across Redis internationally to initiate and drive new processes that streamline product delivery. What will you need to have? - 3+ years of experience in pre/post sales engineering (ideally database engineering) - Hands-on experience with server-side software development and Linux - Practical hands-on experience with AWS and/or GCP. - Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business - Strong technical skills with which to assess and address the customers’ needs and challenges - Strong verbal and written communication, organization, multitasking, and time management skills - A Bachelor degree from a University is a must—preferably in Computer Science Extra great if you have: - Demonstrable proficiency with at least one programming language (Java, C#, Python, Javascript) - Experience with NoSQL databases or distributed caches - Must be fluent in English #LI-WK1 #LI-Remote As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Who we are We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? Role Overview We are looking for a passionate and results-oriented Customer Success Manager (CSM) to join our team in Mumbai, India. As a CSM at Redis, you will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Redis’s offerings with customer goals, becoming a trusted advisor and advocate for their success. Key Responsibilities: - Customer Relationship Management: (Travelling across India 30-40%) - Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals. - Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions. - Build and maintain long-term relationships with stakeholders across technical and business teams. - Value Realization and Advocacy: - Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives. - Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn. - Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities. - Customer Enablement and Success Planning: - Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions. - Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions. - Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage. - Retention and Growth: - Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives. - Track account health through regular check-ins, identifying and mitigating risks early. - Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs. - Collaboration and Teamwork: - Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience. - Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands. Qualifications: - Experience: - 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies. - On site with customers in the India market, face to face engagement (not remote). Experience in delivering business reviews / QBRs with customers at exec level (not service delivery). - Preference - experience managing customers within Banking/ Financial Services. Technical Acumen: - Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus. - Some experience with SaaS products and public cloud (AWS, GCP, Azure) - Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases. - Customer-Centric Mindset: - Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention. - Communication Skills: - Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences. - Problem-Solving Ability: - Strategic thinker with the ability to anticipate challenges and provide solutions proactively. - Collaboration Skills: - Comfortable working cross-functionally with Sales, Product, Marketing in a fast-paced, global organization. - Tools & Systems: - Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus. Extra great if you have: - Experience with Redis or any other NoSQL database - Experience with software development (Java, .NET, Python) - Some experience with DBaaS (relational or non-relational) What We Offer: - Competitive compensation and benefits package. - Remote-first work environment with a flexible schedule. - Opportunities for professional growth and career development. - A dynamic, collaborative, and innovative work culture. - The chance to work with cutting-edge technology and a world-class team. Redis Values Diversity: Redis is an equal opportunity employer and is committed to fostering an inclusive workplace. We encourage candidates from diverse backgrounds to apply and bring their unique perspectives to our team. Join Us: Are you ready to help customers unlock the full potential of real-time data? Apply now and become a part of the Redis journey! As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.