Manager, Patient Support – Services

Location

Canada

Posted

2 days ago

Salary

$81.4K - $131.4K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Manager, Patient Support – Services

Recruiting.com

• Manages patient access operations to support accurate intake, coverage verification, and timely service initiation • Leads daily workflow execution across health system patient access activities • Oversees resolution of access barriers that affect authorization, eligibility, and financial clearance outcomes • Monitors operational metrics to identify service gaps and support process improvement • Coordinates cross-functional escalations with reimbursement, care coordination, and provider-facing teams • Leads training, coaching, and performance management for patient access staff

Job Requirements

  • Bachelor's degree in business administration, healthcare administration, pharmacy, public health, life sciences, operations management, or a related field, or equivalent experience
  • 5+ years of experience in patient services, customer operations, case management, reimbursement support, access support, healthcare service delivery, or a related field
  • 2+ years of experience in a management capacity
  • Certification in service management, process improvement, project management, customer relationship management systems, or patient support operation preferred

Benefits

  • Health insurance
  • Dental care
  • Vision care
  • Paid parental leave
  • Paid caregiver leave
  • Backup dependent care
  • Adoption assistance
  • Infertility coverage
  • Family building support
  • Behavioral health solutions
  • Professional development resources
  • Training programs
  • Mentorship programs

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