
RC4VETS LLC
Remote Jobs
RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
8 Jobs
Senior Software Developer
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Role Description Sr Software Developer - (Masters w/ 3 yrs exp or Bach w/ 5 yrs exp; Majors: CS, IT & Mgmt, or equiv) – San Antonio, TX. - Job entails working with & requires experience including: - AWS - Ansible - Docker - Struts - MVC - Jenkins for CI/CD - Hibernate - jQuery - JSP - Mockito - Junit - Axe-Core - ARIA - SQL – DDL & DML - GitHub - JAWS - ANDI - ServiceNow - Must have experience in designing & developing applications. - Various worksites: relocation to project-based unanticipated worksites within USA possible. Qualifications - Masters with 3 years of experience or Bachelor's with 5 years of experience. - Majors: Computer Science, Information Technology & Management, or equivalent. Company Description Send resumes to RC4Vets LLC, Attn: HR, 118 Broadway St, Ste 530, San Antonio, TX 78205.
Appian System Administrator - RES
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151RC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com We are seeking a self-sufficient professional with Appian System Administration skills to join our team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud. Core Responsibilities: Appian Administration Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring Execute Appian hotfixes and upgrades using custom shell scripts developed by our team Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality Monitor and report operating efficiency, performance, and reliability of Appian applications AWS Infrastructure & System Administration (Supporting Role) Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise Support environments with a focus on availability, durability, and uptime Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting Collaborate with the platform team on capacity planning and analytics for forecasting Security & Compliance Maintain security controls in compliance with VA requirements and conduct remediation from security scans Assist the platform team in obtaining and maintaining Authority to Operate (ATO) Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards Automation REQUIRED: Proficiency with Git and GitHub for version control and configuration management Participate in CI/CD pipelines and deployment automation (Jenkins) Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change Drive continuous improvement in deployment processes and operational efficiency Operations & Support Provide break-fix support and incident resolution for all environments Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions Perform detailed troubleshooting across the full stack-from end-user issues through middleware, application servers, and backend infrastructure Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions) Create and maintain runbooks, operating procedures, and system documentation Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Qualifications Bachelor's degree in Computer Science, Engineering, or related field preferred 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and, or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting) 2-3 years of proven, hands-on AWS experience Experience may overlap across these areas Agile Experience: 3+ years working in Agile/Scrum/Kanban environments; highly team-oriented and practices collaboration as a key to success At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job.
508 Test Engineer
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151Position Type: Full TimeJob Shift: DayJob Category: Information TechnologyRC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com. RC4Vets is seeking a 508-compliance tester to support Veteran Readiness and Employment (VR&E) Services to ensure digital accessibility by conducting assessments of websites, applications, and documents. Employing both automated and manual tools for testing, you will identify and report accessibility barriers, providing comprehensive recommendations for remediation. You will collaborate with developers and designers, to address issues and integrate accessible design principles staying abreast of evolving accessibility standards, offering training sessions and maintaining documentation of testing processes.Strong ability to multitask and ability to switch between testing various systems quickly. This is a remote role. Responsibilities Manual testing of integrations, interfaces, data transfers, APIs (Application Protocol Interfaces). End-to-End Software Testing Life Cycle from testing, defect logging and verification of closure of defects Creating Test Plans, Test Cases, executing Test Scripts, Data Verification and Validation. Thorough understanding of integration requirements and mapping to user stories, acceptance criteria, and test cases. Using JIRA for maintaining sprint test artifacts Analysis of Test results, Defect management and reporting Proactively communicate and coordinate with various internal and external project stakeholders. Must possess excellent interpersonal communication skills, both verbal and written Ability to work independently with minimal guidance and supervision. Qualifications 3-5 years of work experiencein Manual, Integration, and Functional Bachelor’s degree in engineering or technical related discipline Excellent communication & analytical and investigation skills Proficiency in using accessibility testing tools and software, such as JAWS and NVDA Knowledge Understanding of Section 508 of the Rehabilitation Act and other relevant accessibility standards. Familiarity with assistive technologies and adaptive strategies. Knowledge of web development technologies and their impact on accessibility. Required Skills and Experience Integration & Interface Testing experience Demonstrated experience in a remote work environment. Well versed in Agile Methodology At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job. Pay Range RC4Vets considers multiple factors in determining final pay, including, but not limited to, relevant work experience, education, skills, certifications and competencies that align to the specified role. The pay range for this position is: $70,000-$77,000.
Appian System Administrator - RES
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151RC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com We are seeking a self-sufficient professional with Appian System Administration skills to join our team. This role is pertinent to maintaining, enhancing, and growing our internal Appian environment hosted on AWS GovCloud. Core Responsibilities: Appian Administration Continuously enhance our internal Appian platform site by adding features, improving performance, and implementing best practices Perform comprehensive Appian system administration including user management, security configurations, site optimization, and health monitoring Execute Appian hotfixes and upgrades using custom shell scripts developed by our team Proactively troubleshoot and resolve Appian application and platform issues with minimal guidance Read, interpret, and apply Appian documentation to solve emerging challenges as the platform evolves Adapt platform configurations and custom scripts as Appian releases new versions and deprecates older functionality Monitor and report operating efficiency, performance, and reliability of Appian applications AWS Infrastructure & System Administration (Supporting Role) Provide hands-on support for AWS GovCloud infrastructure including EC2 instances, S3 buckets, RDS databases, and related services as needed Perform system administration tasks across Windows and Linux environments supporting the Appian platform as needed Monitor system capacity, health indicators, and performance metrics; troubleshoot infrastructure issues end-to-end as they arise Support environments with a focus on availability, durability, and uptime Maintain working knowledge of Application Servers (JBoss, Tomcat) as part of installation and troubleshooting Collaborate with the platform team on capacity planning and analytics for forecasting Security & Compliance Maintain security controls in compliance with VA requirements and conduct remediation from security scans Assist the platform team in obtaining and maintaining Authority to Operate (ATO) Ensure VA security and architecture policies are implemented so that the system meets governing VAEC architectural, security, data, and interoperability standards Automation REQUIRED: Proficiency with Git and GitHub for version control and configuration management Participate in CI/CD pipelines and deployment automation (Jenkins) Troubleshoot and enhance existing automation scripts as requirements and platform capabilities change Drive continuous improvement in deployment processes and operational efficiency Operations & Support Provide break-fix support and incident resolution for all environments Quickly and efficiently troubleshoot simple and complex issues to provide outstanding support for internal service level objectives Demonstrate strong pattern recognition to identify recurring issues and implement preventative solutions Perform detailed troubleshooting across the full stack-from end-user issues through middleware, application servers, and backend infrastructure Execute both repetitive operational tasks (routine maintenance, monitoring) and sporadic platform projects (feature additions) Create and maintain runbooks, operating procedures, and system documentation Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery Qualifications Bachelor's degree in Computer Science, Engineering, or related field preferred 5+ years of combined technical experience in production support, site reliability engineering, system administration, or DevOps roles 2+ years of Appian development experience (process models, interfaces, integrations, data structures) and, or 1-2+ years of hands-on Appian administration experience (system configuration, upgrades, troubleshooting) 2-3 years of proven, hands-on AWS experience Experience may overlap across these areas Agile Experience: 3+ years working in Agile/Scrum/Kanban environments; highly team-oriented and practices collaboration as a key to success At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job.
Test Engineer PSES
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151Job Category: Information TechnologyRC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com RC4Vets is seeking a Test Engineer. Employing both automated and manual tools for testing, you will identify and report accessibility barriers, providing comprehensive recommendations for remediation. You will collaborate with developers and designers, to address issues and integrate accessible design principles staying abreast of evolving accessibility standards, offering training sessions and maintaining documentation of testing processes. Strong ability to multitask and ability to switch between testing various systems quickly. This role is a remote role. Responsibilities Experienced in JDBC for database testing and ensuring data integrity. Skilled in API testing using Postman and Rest Assured for validating RESTful APIs. Familiarity with Karate, Visual Studio Code, Maven and Jenkins Strong scripting abilities in Java, Python, C# or any other programming language for writing and executing test scripts. Knowledge of Gherkin syntax for behavior-driven development (BDD) and crafting feature files. Competent in utilizing HTML for web application testing and SQL for database interaction. Analysis of Test results, Defect management and reporting, maintaining Requirements Traceability Matrix (RTM). Qualifications 3-5 years of work experience in Manual, Integration, and Functional Bachelor’s degree in engineering or technical related discipline Excellent communication & analytical and investigation skills Solid understanding of HTML, CSS, and other web technologies Proactively communicate and coordinate with various internal and external project stakeholders. Well versed in the use of Microsoft Teams. Must be detail-oriented and highly organized Must possess excellent interpersonal communication skills, both verbal and written The candidate must also possess effective communication, analytical, and writing skills. A proven ability to work in a team-oriented environment is also desired Analytical and investigation skills, Willingness to learn and ability to troubleshoot. Ability to work independently with minimal guidance and supervision. Required Skills and Experience Integration & Interface Testing experience Experience with VA and/or other Federal Agencies. Demonstrated experience in a remote work environment. At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job. Pay Range RC4Vets considers multiple factors in determining final pay, including, but not limited to, relevant work experience, education, skills, certifications and competencies that align to the specified role. The pay range for this position is: $70,000-$78,000.
508 Test Engineer
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151Position Type: Full TimeJob Shift: DayJob Category: Information TechnologyRC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com. RC4Vets is seeking a 508-compliance tester to support Veteran Readiness and Employment (VR&E) Services to ensure digital accessibility by conducting assessments of websites, applications, and documents. Employing both automated and manual tools for testing, you will identify and report accessibility barriers, providing comprehensive recommendations for remediation. You will collaborate with developers and designers, to address issues and integrate accessible design principles staying abreast of evolving accessibility standards, offering training sessions and maintaining documentation of testing processes.Strong ability to multitask and ability to switch between testing various systems quickly. This is a remote role. Responsibilities Manual testing of integrations, interfaces, data transfers, APIs (Application Protocol Interfaces). End-to-End Software Testing Life Cycle from testing, defect logging and verification of closure of defects Creating Test Plans, Test Cases, executing Test Scripts, Data Verification and Validation. Thorough understanding of integration requirements and mapping to user stories, acceptance criteria, and test cases. Using JIRA for maintaining sprint test artifacts Analysis of Test results, Defect management and reporting Proactively communicate and coordinate with various internal and external project stakeholders. Must possess excellent interpersonal communication skills, both verbal and written Ability to work independently with minimal guidance and supervision. Qualifications 3-5 years of work experiencein Manual, Integration, and Functional Bachelor’s degree in engineering or technical related discipline Excellent communication & analytical and investigation skills Proficiency in using accessibility testing tools and software, such as JAWS and NVDA Knowledge Understanding of Section 508 of the Rehabilitation Act and other relevant accessibility standards. Familiarity with assistive technologies and adaptive strategies. Knowledge of web development technologies and their impact on accessibility. Required Skills and Experience Integration & Interface Testing experience Demonstrated experience in a remote work environment. Well versed in Agile Methodology At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job. Pay Range RC4Vets considers multiple factors in determining final pay, including, but not limited to, relevant work experience, education, skills, certifications and competencies that align to the specified role. The pay range for this position is: $70,000-$77,000.
Help Desk Analyst
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151Job Category: Information TechnologyRC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com. We are seeking a Remote Help Desk Analyst who performs daily activities that are vital to the operation and support of Veterans Employment and Readiness Product Line. The Remote Help Desk Analyst responsibilities include: Resolution of help desk tickets received from the end users. Interacting with end users in a professional manner. Escalation of issues to VA (Veteran Affairs) stakeholders Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation. Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released. Broad support to the Help Desk Lead, such as generating help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination. Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations Escalate issues to the Project Manager as needed Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics. Manage and track the suspended-user process Provide any/all information, when instructed, for Freedom of Information (FOIA) requests. Provide support from 10am to 7pm (Eastern Time) and/or 2pm to 7pm Mondays through Fridays except for Federal Holidays. This role may evolve to include support for additional products in the Benefits and Memorials portfolio. Qualifications Excellent communication skills (oral and written) Proficiency in MS Word, Excel, and PowerPoint Organized, self-directed, and able to work with minimal supervision· Minimum of 2 years of experience supporting public-facing helpdesk or equivalent At least 5 years total professional experience Special Requirements: Must be able to obtain Public Trust clearance. At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job.
Power BI Analyst
RC4VETS LLCRC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets pushes the limits of performance as we are committed to bringing our clients untapped levels of success with our hands-on experience, skills, and knowledge.
Job DetailsJob Location: Remote - CHANTILLY, VA 20151RC4Vets LLC, a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), is a provider of information technology services using Agile methods to commercial and government clients. RC4Vets is a company of Subject Matter Experts with deep expertise in Healthcare IT and Veterans Benefits Delivery. RC4Vets stands for Really care for our Veterans and our founding is based on the principles of improving the life of veterans using smart and innovative technology solutions. For more information, visit us at www.rc4vets.com RC4Vets are looking for a Power BI Analyst and developer to work both remotely. The purpose of this position is to assist with the creation and development of data reports, dashboards, and data visualizations for both internal and external stakeholders. Receive data collections and data elements and load the data into the Power BI data inventory Develop guidelines for dashboards, reports, and data visualization Perform data analysis based on data reporting guidelines Create complex reports, dashboards, and data visualizations for stakeholders Develop report archives for historical reference and long-term, secure storage and retention Develop report and dashboard templates in accordance with branding initiatives Analyze data received from various agencies and transform the data to meet the business and technical needs of the end-user Upload data into the Power BI application and perform data validation Ensure data accuracy and completeness Adhere to data security and privacy best practices Perform data quality checks to validate data accuracy. QualificationsRequired Skills and Experience Degree from an accredited college or university Experience with Power Query, Agile, SQL State and/or federal reporting experience based on data from an educational setting is preferred. Additional Qualifications: Eligibility to work for any employer in the US At this time, we will not sponsor a new applicant for employment authorization for this position. No agencies please. About Us RC4Vets, LLC which stands for Really Care for Veterans, founded in 2019, is a certified Service-Disabled Veteran Owned Small Business (SDVOSB) providing agile information technology support services. We provide Scaled Agile Framework (SAFe) development, Systems design and Architecture, Legacy IT modernization, IT training, Desktop support and Program & Project management. RC4Vets, pushes the limits of performance as we are committed to bring our clients untapped levels of success with our hands-on experience, skills, and knowledge. Benefits We provide our employees with a lucrative benefits package including medical, dental and vision plan options, life & disability insurance, paid time off, 401k with employer match, employee wellness program and paid government holidays. Pre-Offer Process A comprehensive background check will be completed on the recommended candidate and as part of the hiring process. As federal contractor we participate in USCIS E-Verify process. Equal Employment Opportunity RC4Vets management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex and gender. Accommodation for Disability RC4Vets will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job. Pay Range RC4Vets considers multiple factors in determining final pay, including, but not limited to, relevant work experience, education, skills, certifications and competencies that align to the specified role.