RBS

Role Description Join us as a Legal Counsel in our Secured Lending & Financial Health & Support Legal team. This is an excellent opportunity to deliver the legal strategy and provide expert, accurate, and cost-effective legal advice to our Home Ownership & Financial Health & Support businesses, and more broadly in relation to secured consumer lending matters. Your role will sit within our Retail & Private Banking Legal team, so we’ll need you to have an understanding of associated legal and regulatory issues. You’ll be recognised as a strategic thinker and an expert in your field, and you’ll be exposed to stakeholders across the bank and externally. We're offering this position for a period of 12 months. What you'll do - Manage and coordinate the delivery of legal advice, supporting our Retail Banking and Private Banking & Wealth Management businesses. - Work closely with stakeholders and legal and regulatory colleagues to ensure timely, effective, and efficient delivery of all issues, projects, and initiatives. - Ensure that legal advice is readily understandable to non-lawyers, delivered within relevant timescales, and manages and minimises legal and regulatory risks. - Deliver continuous improvement in operating practices and processes, including identifying efficiencies, improvements, and opportunities to reduce costs. - Provide communication of internal and external legal advice and help deliver transactions and projects to stakeholders in a commercial, user-friendly, and efficient manner. - Manage legal costs through the use of e-billing, auctions, and other cost tools, driving a culture of disciplined cost management and controls. Qualifications - UK qualified with experience of providing legal, regulatory, and commercial advice in relation to transactions and projects in-house or in a leading UK law firm. - In-depth knowledge of general banking law and practice. - Expertise in the UK regulatory environment relating to secured consumer lending (particularly MCOB) and consumer financial regulation generally. - Understanding of the UK consumer mortgage market and the financial services industry. - Ability to establish and maintain strong relationships across the bank. Requirements - Knowledge of Retail & Private Banking business activities and the commercial environment within which they operate. - Experience of working with leading law firms and other professional advisers and consultants. - Ability to keep up to date with and share relevant legal and market developments. - Experience in delivering change from a legal or regulatory perspective. Benefits - Remote First working environment. - 35 hours work week.

Role Description Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers. The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential. Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity. You’re joining a team that’s passionate about the customer vision and delivering a seamless customer experience. Aligned to Customer, Trading and Operations Technology goals, you’ll be working with your colleagues to deliver the technology strategic roadmap, while ensuring the right balance between our business goals and building future technology, at the right cost. In your new role, you’ll be producing business requirements to inform future state design, supporting teams in understanding the requirements and their linkages to the overall domain strategy. In the course of your work, we’ll also look to you to build, manage and maintain a positive working relationship with stakeholders and third party suppliers across multiple franchises and functions. - Supporting others to articulate the ideas and requirements in the format required by the team, such as use cases, user journeys, user stories and illustrations. - Capturing, validating and documenting business and system requirements and making sure that they’re in line with key strategic principles. - Interacting with customers, key stakeholders and the team to obtain and document functional and non-functional needs. - Analysing existing system documentation to summarise existing system functionality as it relates to the work at hand. - Supporting the identification of team priorities based upon feedback from the customers, key stakeholders and the team. Qualifications - Good understanding of Agile values, principles and methodologies with proven experience working within Agile delivery environments. - Experience operating as a Business Analyst on large scale, bank wide, regulatory programmes within complex organisational settings. - Solid experience working in technology led environments, translating business needs into clear functional and non-functional requirements. - Experience supporting business testing, with a solid understanding of release cycles, environments, and release management practices. - Proven ability to work collaboratively with external vendors and platform teams to deliver integrated solutions. - Good understanding of ISO 20022 standards and their impact on payments processing and associated systems. - The ability to interrogate, analyse and validate data using SQL and other relevant data analysis tools. Requirements - 35 hours per week. - Remote First working arrangement. Job Posting Closing Date 14/05/2026

Role Description Join us as an Onboarding Advisor. This key role will see you managing the end-to-end onboarding process for new and existing clients. You’ll be liaising with clients and customers to gather the right information needed to provide a seamless onboarding experience for various products. This is an opportunity to become a subject matter expert and develop your career with professional qualifications which we’ll support you with. As an Onboarding Advisor, you will play a critical role in ensuring the integrity and compliance of new customer relationships by verifying identity and performing thorough due diligence checks. In this role you'll be working on a range of CDD operational tasks. You may support either Mettle, our business banking proposition, or Boxed, our banking-as-a-service (BaaS) proposition, or both. Day-to-day, you’ll be: - Ensuring that you follow all regulatory and NatWest Bank and NatWest Boxed standards, policies and operational procedures. - Maintaining accurate record keeping and manage your workflow across various workstreams across CDD. - Owning your self-development and ensure you actively participate in training and accreditation. - Communicating clearly and with empathy both internally within the organisation and externally with customers, clients and stakeholders. Qualifications - Experience of working in a bank or financial services role. - Experience of providing a high level of client service. - An understanding of onboarding and KYC processes. - The ability to carefully review and verify documents, to ensure all information is accurate and complete. - Strong verbal and written communication skills. - Familiarity with software and tools to efficiently process and maintain client records in a CDD environment. Requirements - 35 hours per week. - Remote First working environment. Job Posting Closing Date - 25/05/2026

Role Description Join Boxed as a Specialist Delivery Manager - POS Lending. Responsible for the delivery of Point of Sale (PoS) Lending, one of our specialist Product Lines. In this role you will: - Align scope with delivery capacity, ensuring that teams are working at an optimal level without over or under-committing. - Own the PoS Lending product plan, feed into the master plan, and ensure that any dependencies are understood and managed. - Track progress versus plan, highlighting and mitigating delivery risks. - Report burn down/progress at all levels of the organization in a transparent way, in line with Delivery Director’s requirements. - Apply specialist technical knowledge and industry best practices for PoS Lending to influence cross-functional teams when designing and delivering product solutions. - Support the Product Managers with a business case to ensure that resources are being deployed wisely, and that the highest value work is being prioritized. - Collaborate cross-functionally and support during discovery, design, delivery, launch, and in-life phases for PoS Lending. - Ensure appropriate levels of business readiness across all Boxed business functions and other suppliers. - Ensure that product plans and specifications are appropriately documented in formats that can be shared with clients and internal stakeholders. - Track and report delivery progress versus milestones, ensuring that project status is well understood across the business. - Log and track risks and mitigation, identifying project bottlenecks, recommending and implementing solutions. - Work with Engineering teams to ensure that products are tested appropriately and that high standards of product quality are maintained. Qualifications - Strong industry understanding of delivering Point of Sale (PoS) or ePoS finance systems. - Deep understanding of retail payments, financing options (e.g., in‑store / e-financing, installment plans, BNPL etc.), compliance requirements and vendor integrations across terminals, merchant websites and back‑office finance platforms. - First-hand experience of successful launch(es) for a product in the required specialist area, including coordination across Product, Engineering, Operations, Commercial, Risk, suppliers etc. - Strong understanding of Agile product development, including tooling, such as Jira & Confluence. - Ability to independently establish and manage RAID logs. - Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures. - Ability to create delivery plans and manage through to successful completion, with clear reporting into the master plan owned by the Delivery Director. Requirements - Own, execute, and coordinate regular delivery governance and agile ceremonies, ensuring a strict level of rigour around delivery execution and effective status reporting. - Contribute to an ‘always-evolving’ community of practice, improving ways of working across delivery. Hours 35 Job Posting Closing Date 21/05/2026 Ways of Working Remote First

Role Description Join us as a Product Designer within Coutts, the Private Banking & Wealth Management arm of NatWest Group. Positioned within our Human Centred Design team, you will work to shape exceptional digital experiences for our Private Banking clients. - You’ll be part of our product design community, helping create digital experiences that are intuitive, inclusive, and grounded in user needs. - You’ll work end to end on small to medium scale projects, shaping user journeys while balancing business goals and technical constraints. - This role offers a strong platform to develop your product design skills while collaborating closely with product, engineering, and research colleagues. What you’ll do: - You’ll take ownership of product design delivery for small to medium scale projects, contributing design thinking and practical solutions from early concept through to delivery. - You’ll work collaboratively across disciplines and communicate design decisions clearly. - You’ll need to design user-centred, accessible experiences across journeys, interactions, and information architecture. - Create and iterate prototypes and design outputs informed by insight and feedback. - Work closely with product managers, developers, and researchers to deliver shared outcomes. Qualifications - Experience designing user flows, interfaces, and prototypes for digital products. - Working knowledge of user-centred, accessible, and inclusive design principles. - Experience delivering high quality UX and UI design work in agile environments and at pace. - The ability to explain design decisions clearly and confidently to different audiences. - A portfolio that shows thoughtful, user-focused design and clear reasoning behind decisions. - A growth mindset, with a passion for learning, and evidence of experimentation – both in the design of experiences and ways of working. - Experience of designing and researching with AI, and designing AI-powered end-user experiences. Requirements - 35 hours per week. - Remote First working model. Job Posting Closing Date 16/05/2026

Role Description Join us as a Privacy Officer. This is an opportunity for a driven individual to take on an exciting new career challenge. We'll rely on you to oversee all day-to-day data protection activities and represent the business in group programmes. You can expect to enjoy a collaborative and supportive culture, with a big focus on personal and professional development. As a Privacy Officer, you’ll manage data protection activities and look after reporting for the Executive Committee and Board Risk Committee. You’ll be responsible for risk and control, and we’ll look to you to advise the business through Privacy Impact Assessments as well as assess breaches for reporting to the Data Protection Commissioner. - Being accountable for key deliverables as per the General Data Regulation Protection legislation - Reviewing the record of processing and reporting breaches - Assessing high risk data processing - Reviewing technical and organisational measures Qualifications - Data protection qualification such as International Association of Privacy Professionals (IAPP) or Law Society Certificate - Significant experience in relevant disciplines Requirements - Experience in operations and compliance - Knowledge of data protection, information security, and project management - Strong banking industry experience - Excellent communication skills Benefits - Collaborative and supportive culture - Focus on personal and professional development Company Description Remote First

Role Description Join us as a Customer Due Diligence Analyst, Exits. If you have a curious mind and like to work in a fast paced, innovative environment, this is a fantastic opportunity to join us as a Customer Due Diligence Analyst. You’ll work diligently and efficiently to protect our customers and the bank from economic crime. This is an opportunity to join a supportive team where we’ll also take a real investment in your career development. In this role within the Customer Due Diligence function, you will primarily focus on the Mettle proposition, supporting Boxed banking-as-a-service processes as needed. As a key part of our first line of defence against economic crime, you will ensure regulatory obligations are met, conduct efficient account reviews, and risk assess customers using various sources to confirm they meet our risk appetite. You’ll be responsible for: - Conducting robust in-life CDD and exit reviews, ensuring our customers align with Mettle’s risk appetite and making fair off-boarding decisions. - Efficiently managing company dissolutions and liquidation tasks. - Communicating clearly and concisely with our customers, always embodying the distinctive Mettle tone of voice. - Operating diligently within NatWest Group policies and Mettle’s established processes. - Identifying and mitigating financial crime and reputational risks, escalating effectively when needed. - Constantly seeking opportunities to enhance our processes for greater effectiveness and efficiency. - Responding to requests for information related to PEP (Politically Exposed Persons) & Sanctions name screening. - Handling Law Enforcement requests, such as Production Orders, with precision and adherence to policy. Qualifications - Previous experience in customer due diligence, economic crime prevention, or similar fields (e.g. AML, PEPs/Sanctions, KYC/KYB). - A curious and analytical mind, adept at applying a risk-based approach to efficiently manage high volumes of work. - Proven ability to thrive in a fast-paced environment, handling multiple priorities with precision and calm. - Excellent communication skills, both written and verbal, with a strong command of English. - Sharp critical thinking, sound decision-making, and exceptional time management. - Meticulous attention to detail and a proactive, self-starting approach to your work and record-keeping. Requirements - Seeking a curious and innovative individual with CDD or Financial Crime knowledge. Recognised qualifications are helpful but not necessary - we can help you achieve these once you join. Company Description

Role Description Join us as a Payment Operations Analyst. We’ll look to you to deliver successful outcomes for your customers by ensuring total accuracy in reconciliation activities. You’ll be liaising with customers, other financial institutions, and key stakeholders in order to resolve missing payment queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of payment-related queries. As a Payment Operations Analyst, you’ll be completing reconciliations efficiently within our SLA's. You will oversee the end-to-end reconciliation and settlement of all scheme and internal ledgers, ensuring total accuracy while proactively resolving complex payment discrepancies. Your day-to-day will include: - Being responsible for the daily reconciliation & settlement of our payment schemes (FPS, BACS, MasterCard, Cash & International Payments) - Resolving redirected payments, missing payments, and general payment-related queries - Completing daily and monthly regulatory finance reporting Qualifications - Experience in a reconciliation or payment operations role - Excellent communication skills, and a good standard of written English - Attention to detail - The ability to work on your own initiative and on multiple items simultaneously Requirements - Strong background in payments - Good understanding of scheme guidelines - Ability to take ownership of investigations and work as part of a team Benefits - Remote First working environment - 35 hours work week Company Description Job Posting Closing Date: 11/05/2026

Role Description Join us as a Coutts Travel Protection Product Manager in Private Banking. In this varied role, you’ll be managing our high-profile Coutts Travel Protection product, including its ongoing management, design and development in line with business strategy, while ensuring it continues to meet client needs, deliver good customer outcomes and meet all regulatory and governance requirements. We’ll look to you to make sure the right client, product and market research is carried out to generate insights to help design and develop our product. You'll have the chance to develop yourself, make a real difference to the client experience and gain great exposure. As Coutts Travel Protection Product Manager, you’ll be making sure our product meets business strategy and client needs, providing key training, materials, guidance and sales processes for the business to use and adhering to all relevant governance and regulations. You’ll be ensuring appropriate client, product and market research is carried out and analysed to generate insights, so we can further design and develop our product and enhance the client experience. Day-to-day, you’ll be: - Delivering all product management related aspects of our proposition across all distribution channels in line with relevant governance regulations and Bank strategy. - Delivering the day-to-day product delivery, particularly in relation to regulatory change and reporting, marketing distribution activities, financials and operational aspects. - Maintaining the products in line with our policy standards and product governance, including managing risk, issues and dependencies logs, annual strategy, budget and pricing reviews. - Identifying and troubleshooting product and product related issues, and helping to resolve client queries and complaints. - Building effective relationships with a wide variety of stakeholders across the Coutts and Natwest business and third-party suppliers for the efficient delivery, distribution and management of the product. Qualifications - In-depth product management knowledge, including product lifecycle management, product design and manufacture. - Proactive approach with strong organisational skills. - Excellent track record of meeting objectives within deadlines and budgets. Requirements - Knowledge of insurance and familiarity with UK regulation of the insurance industry. - Experience of managing products, including managing product governance, strategy reviews and product implementation. - Experience of communicating and marketing products. - Experience of managing budgets and pricing reviews. - Monitoring and interpreting insights to support product management and development. - Good stakeholder and relationship management skills. - Excellent attention to detail. Benefits - Remote First working environment. - 35 hours work week. Company Description Job Posting Closing Date: 30/04/2026

Role Description This is an opportunity for a technically minded individual to join us as a Controls Automation Manager. You’ll be designing, developing, testing and implementing controls automation solutions, working across the lifecycle of the system. Hone your existing software engineering skills and advance your career in this critical role. You’ll partner with the franchises, and Risk & Controls functions to identify, support and track automated controls across the bank. What you'll do: - Develop knowledge of aspects of the associated platform across the disciplines of business, applications, data and infrastructure. - Liaise with cross functional technology teams, including IT, Risk & Controls, Enterprise Engineering and Data & Analytics. - Use the Microsoft Power Apps Centre of Excellence (CoE) and the Robotic Process Automation (RPA) CoE to ensure seamless integration of automation solutions into the broader technology landscapes. - Design, develop and deploy automation and data analytics projects, overseeing the quality of work and providing guidance to the team to ensure technical standards and agreed timelines are met. - Develop and deliver the controls automation strategy by working closely with the control testing team, franchise and function control teams, and other technology teams. - Support the design, tracking and reporting of automated controls across the bank. - Apply Agile methods to the development of automation solutions in the pipeline. - Design, develop, maintain and monitor automation projects that support control testing, continuous controls monitoring, and bank wide risk management pain points. - Produce resilient and long-lived solutions and act flexibly to cope with future needs. - Deliver intentional architecture and formulate emergent design through innovative ideas, experimentation and prototyping. - Design and develop software with a focus on the automation of build, test and deployment activities, using executable patterns. - Collaborate with business stakeholders to gather requirements and translate them into technical specifications and solution designs. - Utilise resources optimally, reducing costs and increasing productivity. Qualifications - Strong full stack experience in automation design and implementation. - Ability to exploit programming languages to solve complex problems. - Capability of complex requirements analysis capture and validation against and with business and systems requirements. Requirements - Experience of leading the implementation of programming best practice, especially around scalability, automation, virtualisation, optimisation, availability and performance. - Proven ability to deliver high quality outcomes and experience in process analysis, designing, developing, implementing, and maintaining application code using multiple frameworks and technologies. - Experience using Robotic Process Automation (UiPath), PowerShell scripting, Python, Tableau, Microsoft Power Platform and Power Apps, Power Bi, and GenAI technologies. - Strong stakeholder management skills, with the ability to communicate complex technical ideas and solutions to both business and technical audiences in a simple way. - Experience of information security policies and practices within the financial sector. - Knowledge of risks and controls associated with technology, including industry frameworks such as COBIT, CRISC and similar. Benefits - Remote First working environment. - 35 hours work week. Company Description Job Posting Closing Date: 30/04/2026