RAINN

• Provide consistent, high-quality support to those reaching out through the National Sexual Assault Hotline • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills • Complete regular training on serving NSAH users • Answer inbound crisis-intervention telephone calls and online chats • Provide timely, accurate support to NSAH users • Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts • Facilitate and manage online group chat services/sessions • Attend required monthly NSAH all-staff meetings • Assist with NSAH-specific data collection by completing session assessments during each shift

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline. • Answer inbound crisis-intervention telephone calls and online chats. • Provide timely, accurate support to NSAH users. • Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols. • Supervise inbound crisis-intervention calls and chats. • Assist with semi-annual call-throughs to audit resource databases.

• deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines • utilize crisis intervention best practices • answer inbound crisis-intervention telephone calls and online chats • provide timely, accurate support, including referrals to relevant resources • collaborate with fellow hotline staff to ensure high-quality service delivery • facilitate and manage online group chat services/sessions • collect and enter client-specific data for all contacts • attend and actively participate in ongoing training sessions

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines operated by RAINN. • Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users. • Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients. • Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines. • Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources. • Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery. • Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery. • Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.

• Update, implement, and manage a comprehensive multi-channel development strategy to grow funding from major donors, individual donors, corporations, foundations, and planned giving • Set and meet ambitious annual revenue goals and multi-year fundraising campaign targets • Manage performance measures, dashboards, and reporting structures to constantly evaluate the effectiveness of fundraising efforts across all channels • Represent RAINN to donors, prospects, fundraising volunteers, and the public • Manage and grow a robust major gifts program, personally cultivating, soliciting, and stewarding a portfolio of high-capacity donors and prospects • Identify new potential board members who have fundraising capacity; work closely with existing board members to help them meet give/get goals

• Learn about and observe how the policy team engages with governmental agencies, Congressional offices, and state legislative offices • Develop research skills by gathering and summarizing information related to sexual assault policy issues and emerging legislative trends • Gain exposure to the policy development process by assisting with background research and contributing to draft memoranda, policy statements, briefing materials, and correspondence under staff guidance • Build professional administrative and organizational skills through participation in data entry, document management, and departmental support activities • Learn how policy resources are organized and shared by assisting with the maintenance and enhancement of databases, resource libraries, and dissemination tools • Gain experience monitoring and tracking legislation across all 50 states and learn how legislative developments inform policy and advocacy strategies • Participate in team meetings, discussions, and mentorship opportunities designed to enhance understanding of public policy, advocacy, and nonprofit operations

• Learn to assist with maintaining and supporting cloud-based infrastructure (primarily AWS) within approved environments. • Learn to support CI/CD pipeline processes, including building, testing, and deployment workflows. • Learn to assist with system monitoring, logging, and alerting to ensure performance and reliability. • Learn how to help automate routine operational tasks using scripts and infrastructure-as-code tools (as appropriate). • Participate in troubleshooting system issues and documenting resolutions. • Collaborate with team members on system improvements, performance optimization, and reliability efforts. • Learn and apply best practices related to security, scalability, and system maintenance. • Learn to contribute to technical documentation, including system configurations and standard operating procedures. • Participate in team meetings, stand-ups, and knowledge-sharing sessions.

• Assist users with troubleshooting hardware, software, and system access issues, escalating as appropriate. • Support the logging, tracking, and resolution of help desk tickets using IT service management tools. • Document support cases, resolutions, and recurring issues to help build and maintain an internal knowledge base. • Contribute to quality assurance activities, including manual application testing, test case documentation, and defect reporting. • Assist in identifying, replicating, and documenting software defects, working with developers to verify fixes. • Participate in regression testing and system validation to ensure applications meet performance and usability standards. • Learn and apply structured QA methodologies, including test planning, execution, and reporting. • Support ad hoc IT and QA projects as needed, gaining exposure to a variety of technical environments and tools.

• Manage hourly hotline staff to ensure operational policies and procedures are adhered to • Supervise staff, ensure quality services, and manage employees for assigned SHL shifts • Responsible for hiring new staff, coaching, and performance evaluations • Provide ongoing training, feedback, and support to employees on assigned shifts • Respond to employee complaints and ensure a level of professionalism in workplace behavior

• Lead and support a dedicated team, providing virtual supervision and guidance • Manage hourly hotline staff to ensure compliance with operational policies • Monitor helpline sessions and provide support and guidance to staff • Provide direct support to individuals in the DoD community affected by sexual violence • Respond to calls and chats on the Safe Helpline • Triage and respond to mandatory reports on-shift or when on-call • Participate in in-service training and attend Shift Manager meetings