• deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines • utilize crisis intervention best practices • answer inbound crisis-intervention telephone calls and online chats • provide timely, accurate support, including referrals to relevant resources • collaborate with fellow hotline staff to ensure high-quality service delivery • facilitate and manage online group chat services/sessions • collect and enter client-specific data for all contacts • attend and actively participate in ongoing training sessions

Role Description At Blood Cancer United, employees take our mission seriously. This role is responsible for providing internal support of essential operational activities that drive success for fundraisers, donors, and internal business partners to ensure region staff can effectively and efficiently raise funds to support Blood Cancer United's mission. - Support region teams with administrative workload drivers including unsubscribes, event set up, letter editing, registration processes, data collection processing, incentive fulfillment, Drupal updates, SVOY applications through bloodcancerunited.org domain. - Support region teams with offline fund management, including processing region revenue timely and accurately from territory and national lockboxes, wires, and donor advised funds according to defined processes and procedures. - Research unclaimed donations to determine correct allocation. - Review wire and DAF reports for unclaimed wires, working with region staff to determine correct allocation. - Process journal entries and fund transfers timely and accurately following Blood Cancer United policies and procedures. - Submit cash receipts templates to National Office to allocate revenue appropriately. - Maintain a clear understanding of processes, technological changes, and quality expectations. - Collaborate with peers to ensure lockbox coverage during staff absences and vacancies. - Manage tickets and inbound customer needs through ticketing software within agreed upon SLA. - Protect organization's value by keeping information confidential. Qualifications - Bachelor’s Degree preferred. - 2+ years of experience in a directly relatable role. - Prior Blood Cancer United experience preferred. - Knowledge of Blood Cancer United mission, products, and services preferred. Requirements - Capable of managing multiple priorities effectively. - Excellent verbal and written communications skills. - Strong attention to detail and highly organized. - Enthusiastic, self-motivated, and committed to excellence. - Managing change in a matrixed organizational structure. Benefits - Comprehensive benefits package including medical, dental, and vision insurance. - Life insurance and flexible spending accounts. - 403b retirement plan along with generous paid time off. - Federal paid holidays throughout the year. - Wellness program and employee assistance program.

Role Description This role will be part of the Time Support team at Reapra, where we focus on supporting the founders in Reapra’s portfolio through the way they use their time as a resource. Main activities are highlighted in the ‘Activities’ section below. You will be working with a team that is primarily based in the GMT+8/+9 time zone and will need to communicate with them during those working hours. The role can also be either full-time or part-time and can be conducted either hybrid or remotely. The team environment is mainly English-speaking. Some of our founders are predominantly Japanese-speaking, so it will be beneficial if you are able to communicate in Japanese. Activities - Supporting the creation of marketing materials and website content - Supporting data collection activities that we conduct to understand how founders use time in relation to their research and practice activities - Synthesising and analysing data collected from communicating with founders - Communicating with potential customers via in-person and/or online means - Market research for potential customers in different APAC markets - Translating between English and Japanese (stretch criterion) Qualifications - Reflective mindset with a desire for personal growth - Comfortable communicating in spoken and written English at a professional level - Ideally comfortable communicating in Japanese - Strong interest in how resource management connects to entrepreneurship and societal impact - Interest in the future of entrepreneurship and its connection to the next generation Requirements - Willingness to work with team members from different cultural and disciplinary backgrounds - Open to exploring new ideas with a beginner's perspective

• Master the features and functionality of the supported software applications and maintain knowledge of software updates and enhancements • Provide timely and high-quality software support to end-users via email, phone, or as additional channels are identified in the future, for all our Software Solutions • Follow standard support procedures and processes to ensure all customer communication is fully documented in the support ticketing system in a timely manner • Triage, prioritize and troubleshoot various customer queries to identify and escalate situations requiring urgent attention and redirect problems to correct resource as needed • Successfully manage a backlog of pending tickets and follow up with customers to ensure complete and timely resolution of issues • Formulate and test alternative or unique solutions to help customers achieve their goals • Proactively reach out to existing accounts to check-in and promote knowledge of other services • Identify and report bugs and software requests and inform management of recurring problems • Contribute to internal knowledge base for current and new team members and provide content for customer help center articles • Shared weekend and nightly on-call for emergency support situations • Demonstrate our core values of transparency, collaboration, flexibility, humility and fun