RAINN logo
RAINN

Nation's largest anti-sexual violence organization. Created & operates the National Sexual Assault Hotline: 800.656.4673

NSAH Support Specialist

Customer SupportCustomer SupportPart TimeRemoteJuniorTeam 201-500Since 1994H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

3 days ago

Salary

$20 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

NSAH Support Specialist

RAINN

• deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines • utilize crisis intervention best practices • answer inbound crisis-intervention telephone calls and online chats • provide timely, accurate support, including referrals to relevant resources • collaborate with fellow hotline staff to ensure high-quality service delivery • facilitate and manage online group chat services/sessions • collect and enter client-specific data for all contacts • attend and actively participate in ongoing training sessions

Job Requirements

  • must be literate and fluent in English
  • one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention
  • must be able to pass a typing test with at least 35 WPM score
  • must be comfortable using instant messaging platforms and handling phone-based communication
  • must be comfortable discussing issues surrounding sexual violence
  • proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms)

Benefits

  • employee assistance
  • paid vacation
  • sick leave
  • paid holidays
  • free access to the building fitness center

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