• Provide direct administrative support for providers (as applicable): scheduling coordination, document routing, onboarding support, task follow-up, and issue resolution. • Coordinate travel for staff and providers, including authorizations, itinerary support, changes/cancellations, and compliance with program travel policies. • Support expense report completion and compliance using Concur (and/or customer-required tools); troubleshoot common issues and escalate when needed. • Train and coach new and existing staff on Cherokee systems and standard processes, including Deltek timekeeping/expense (as applicable), Concur, and CNB Connect. • Hold recurring “office hours” (virtual and/or on-site) to provide hands-on support for timecards, expense reports, profile setup, password/access issues, and basic system navigation. • Develop quick-reference guides and job aids for common processes (time entry, expense submission, travel rules, onboarding steps). • Maintain trackers and status reporting (staff onboarding progress, travel status, open actions, training completion) using Excel, Smartsheet and any other tools used by the team. • Coordinate with HR, Recruiting, Finance, Security/Credentialing, and Program Leadership to ensure smooth onboarding and compliance. • Support meeting logistics: agendas, minutes, action items, distribution lists, and follow-ups. • Maintain accurate, audit-ready records; protect PII and follow all government and company security/privacy procedures. • Performs other job-related duties as assigned.

• Schedule New Patient Appointments • Manage and confirm patient appointments via phone, email, and our scheduling system • Fill in vacancies with New Patients • Collect, verify, and organize patient intake information accurately • Support patients in setting up for their telehealth visits, including basic tech troubleshooting • Maintain clear communication with clinicians and other internal teams • Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options • Document all interactions and updates in our EMR system promptly • Follow up with patients as needed to ensure continuity of care and satisfaction

• You will be the first point of contact—an essential guide who blends a supportive, patient-first approach with a proactive engagement mindset. • Conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of our medical consultations, therapy sessions, and cognitive assessments. • Orchestrate seamless care journeys, coordinating critical sessions between patients, their caregivers, our expert medical team, and external care team members. • Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings • Coordinate cognitive health screening campaigns • Take the medical history from patients or their caregivers • Schedule and coordinate appointments • Assist patients with technology and other questions

• Identifies, develops and maintains long term collaborative relationships with Key Opinion Leaders in assigned territory • Demonstrates strong communication skills with the ability to present approved scientific data of varying levels of complexity to internal and external customers • Shares appropriate approved clinical/technical information in a timely manner with the appropriate functional teams and other internal personnel • Utilizes advanced clinical and technical expertise in contacts with External Experts • Provides constructive feedback to speakers regarding accuracy and delivery of approved presentations and adherence to Compliance Policies • Fully understands and complies with Lantheus Medical Imaging Pharmacovigilance SOPs regarding Adverse Events • Identifies potential investigators for investigator sponsored trials following approved processes