Rackspace Technology

• Deep expertise across Oracle Hyperion technologies and strong analytical and troubleshooting capabilities • Mentor junior engineers while collaborating with business stakeholders and infrastructure teams

• Work with a talented and highly engaged team of Architects, Engineers, Relationship Managers and Product Teams • Automate PAAS and IAAS deployments for customer environments on Microsoft Azure platform • Architect Azure environment best practices and deployment methodologies • Create automation tools and processes to improve Team and Racker day to day functions • Educate customers on Azure and Rackspace best practices and architecture • Assist in educational briefings for teammates to advance in technical trainings for continued growth • Act as an escalation point for our Support Engineers when required • Provide a continuous Fanatical Support experience for our customers

• Define, develop, and execute Rackspace Technology's Investor Relations strategy, ensuring alignment with the Company's business objectives and long-term value creation strategy. • Lead the strategic planning and ongoing development of all Investor Relations activities that enhance Rackspace Technology's reputation and credibility within the investment community. • Serve as a strategic advisor to the CEO, CFO, and Executive Leadership Team by providing market intelligence, investor feedback, and insights into industry and competitive trends. • Build and maintain trusted relationships with institutional investors, sell-side analysts, investment professionals, and current and prospective shareholders. • Lead communications and information exchange with Wall Street firms covering Rackspace Technology, ensuring analysts remain informed on publicly disclosed business developments and strategic initiatives.

Role Description Rackspace is hiring a Technical Product Manager (TPM) to define and drive the strategy, roadmap, and delivery of platform automation, consumption experiences, integrations, and developer capabilities across Rackspace Private Cloud, VMware Cloud Foundation (VCF), and emerging cloud platform services. This role is responsible for simplifying how customers and internal teams consume cloud infrastructure and platform services through APIs, portals, automation frameworks, Infrastructure as Code (IaC), service catalogs, integrations, and AI-powered experiences. The TPM will work across engineering, architecture, operations, customer success, and go-to-market teams to create scalable, intuitive, and extensible platform capabilities that improve adoption, operational efficiency, and customer outcomes. Core Responsibilities - Own the platform automation and consumption experience roadmap across Rackspace cloud offerings. - Define product vision and strategy for platform capabilities including automation, self-service, integrations, APIs, developer experience, and AI-enabled workflows. - Drive customer-centric platform experiences through portals, APIs, service catalogs, Infrastructure as Code, and ecosystem integrations. - Identify opportunities to simplify platform adoption and reduce operational complexity for customers and internal teams. - Develop multi-year product roadmaps aligned with business objectives, customer needs, and technology strategy. - Leverage customer feedback, telemetry, market trends, and platform metrics to prioritize investments and measure success. Platform & Technical Scope - Cloud platform automation and orchestration. - VMware Cloud Foundation (VCF), vSphere, NSX, and related platform services. - Infrastructure as Code (Terraform, Ansible, GitOps, CI/CD workflows). - Platform APIs, SDKs, and developer enablement. - Service catalog and self-service experiences. - Enterprise integrations including ITSM, ServiceNow, identity, security, and ecosystem tooling. - Multi-cloud and hybrid cloud platform capabilities. - AI and GenAI-enabled platform experiences, automation, and operational intelligence. - Platform reliability, lifecycle management, and operational readiness features. Execution & Delivery - Own and maintain prioritized product backlogs tied to measurable business and customer outcomes. - Partner closely with engineering teams to define requirements, architecture tradeoffs, and delivery plans. - Translate customer use cases into epics, features, and technical requirements. - Drive end-to-end product delivery from discovery through launch and adoption. - Establish success metrics and KPIs to measure platform adoption, customer satisfaction, and business impact. - Ensure platform capabilities are scalable, secure, supportable, and operationally ready. Customer & Stakeholder Engagement - Engage directly with customers to understand requirements, validate solutions, and gather feedback. - Conduct roadmap reviews, product demonstrations, and strategic customer discussions. - Partner with Sales, Solution Architects, Customer Success, and Marketing to communicate platform value and support adoption. - Collaborate with UX, engineering, operations, and support teams to deliver exceptional customer experiences. - Represent platform strategy and roadmap in leadership reviews and executive forums. What Success Looks Like - Increased adoption of Rackspace platform services through self-service and automation. - Consistent and intuitive customer experiences across APIs, portals, and automation frameworks. - Reduced friction in platform consumption and service delivery. - High-value integrations that improve customer workflows and operational efficiency. - Measurable improvements in platform utilization, customer satisfaction, and operational scalability. - Successful introduction of AI-enabled capabilities that simplify customer and operator experiences. - Platform capabilities delivered with strong reliability, security, and lifecycle management standards. - Clear product strategy and roadmap that aligns engineering investments with business outcomes. Qualifications - 6+ years of experience in technical product management, platform engineering, cloud engineering, software engineering, or related technical disciplines. - Strong understanding of cloud infrastructure, virtualization, platform services, and automation technologies. - Experience with VMware ecosystems including VCF, vSphere, NSX, and related technologies preferred. - Demonstrated experience delivering platform products, automation frameworks, APIs, integrations, or developer-focused capabilities. - Strong knowledge of Infrastructure as Code and automation tools such as Terraform, Ansible, GitOps, CI/CD, or similar technologies. - Experience defining API strategies, platform extensibility models, and integration frameworks. - Familiarity with ServiceNow and enterprise platform integrations. - Understanding of Kubernetes, containers, cloud-native architectures, and modern platform engineering practices. - Experience leveraging telemetry, customer insights, and product metrics to drive prioritization and roadmap decisions. - Strong ability to translate complex technical concepts into clear customer value propositions. - Proven ability to work cross-functionally across engineering, operations, architecture, customer success, and go-to-market teams. - Excellent communication, presentation, and stakeholder management skills. Preferred Qualifications - Experience building or managing cloud platform products, private cloud services, or infrastructure platforms. - Experience with VMware Aria Automation, vRA, Service Broker, or related automation technologies. - Familiarity with AI, GenAI, agentic workflows, or AI-assisted platform operations. - Experience defining platform consumption experiences through UI, APIs, CLI, SDKs, Terraform providers, or service catalogs. - Experience working in managed services, cloud hosting, or enterprise infrastructure environments. - MBA or advanced technical degree preferred.

Role Description Rackspace Technology is seeking a Privacy-Legal Intern to support the development and day-to-day operations of our global privacy program. This entry-level internship is designed for current law school students with an interest in privacy and data security. This internship offers a unique opportunity to gain hands-on experience in privacy, data protection, and records management within a dynamic and fast-paced environment. You will work under the guidance and supervision of an experienced privacy professional, with structured training and mentorship. Candidates seeking academic credit must coordinate with their school to confirm eligibility and obtain necessary approvals. Internship Location: United States of America, Work from Home Schedule: 20 - 25 hours per week What You Will Learn - Practical, hands-on experience with privacy and data protection matters in a global technology company. - Mentorship from experienced professionals. - Cross-functional collaboration with Legal, Security, Compliance, and Engineering teams. - Professional communication in a fast-paced, customer-centric environment. Key Responsibilities - Support the Chief Privacy Officer in developing the organization’s privacy program, as well as in compliance initiatives and risk assessments. - Conduct research on global privacy laws and emerging regulatory trends and prepare concise briefing memos and summaries for internal stakeholders. - Assist with records retention practices, including organizing retention schedules, mapping data types to retention requirements, and documenting disposition activities. - Help facilitate privacy impact assessments and similar reviews, including information gathering, documentation, and tracking of mitigation measures. - Assist with intake, logging, and handling of data subject requests, including identity verification, status tracking, and preparing draft responses. - Perform administrative and project coordination tasks to ensure program continuity and audit readiness. Qualifications - Current enrollment in an accredited law school, in good academic standing. - Willingness to learn about privacy and data protection, regulatory requirements, and methodologies. - Strong written and verbal communication skills; ability to distill complex topics into clear, concise outputs. - Detail-oriented with strong organizational and analytical skills. - Proficient with office productivity tools and collaboration platforms; ability to learn new systems quickly. - Excellent research, writing, and communication skills. - Comfort with ambiguity and evolving regulatory landscapes in order to solve operational challenges and improve processes while maintaining compliance obligations. Requirements - Internship Location: United States of America, Work from Home. - Schedule: 20 - 25 hours per week. Benefits - Compensation range: $20/hour up to $24/hour, based on market location and job-related knowledge, skills, and experience.

Role Description Rackspace Technology is seeking an experienced and strategic Senior Manager, Global Benefits to lead the design, administration, governance, and continuous improvement of our global benefits programs across 22 countries. This role is responsible for ensuring that Rackspace offers competitive, compliant, and cost-effective benefits that support employee wellbeing, attract top talent, and align with the company's global people strategy. The ideal candidate will bring deep expertise in multinational benefits management, with a demonstrated track record of designing and administering benefits programs across diverse geographic regions. The majority of Rackspace employees are located in the United States, India, and the United Kingdom, making experience in these markets particularly important. This is a fully remote leadership position that manages a team of two Senior Benefits Analysts and partners closely with HR, Finance, Payroll, Legal, Procurement, and external benefit providers worldwide. Work Location: United States of America - Candidates who live near our headquarters in San Antonio, TX, work a hybrid schedule with two days in the office. - If not located near HQ, you may work 100% remotely. - "Remote postings are limited to candidates residing within the country specified in the posting location." Key Responsibilities - Global Benefits Strategy & Design: - Develop and execute a comprehensive global benefits strategy aligned with Rackspace's business objectives and talent priorities. - Evaluate, design, and enhance employee benefit programs across 22 countries, including health and welfare, retirement, wellbeing, leave programs, and other employee benefits. - Conduct market benchmarking and competitive analyses to ensure programs remain attractive and cost-effective. - Recommend innovative solutions that enhance the employee experience while balancing financial stewardship. - Benefits Administration & Operations: - Oversee the day-to-day administration of global benefits programs and vendor relationships. - Ensure accurate enrollment, eligibility, compliance, communications, and issue resolution across all countries. - Establish and maintain effective controls, policies, and procedures to support operational excellence. - Partner with Payroll and HR Operations to ensure seamless administration and employee support. - Compliance & Governance: - Ensure compliance with applicable benefits regulations, tax requirements, and employment laws across all jurisdictions. - Monitor legislative and regulatory developments and proactively implement required changes. - Manage audits, reporting requirements, and governance processes related to benefits programs. - Vendor & Financial Management: - Lead relationships with brokers, consultants, insurers, and third-party administrators globally. - Support annual renewals, contract negotiations, and vendor performance management. - Develop and manage benefits budgets, forecasting, and cost-containment initiatives. - Utilize data and analytics to evaluate program effectiveness and identify opportunities for improvement. - Leadership & Stakeholder Partnership: - Lead, coach, and develop a team of two Benefits Analysts. - Build strong partnerships with HR Business Partners, Talent Acquisition, Finance, Legal, and executive stakeholders. - Provide subject matter expertise and strategic recommendations to senior leadership. - Drive effective employee communications and benefits education initiatives. Qualifications - Bachelor's degree in Human Resources, Business, Finance, or a related field. - 8+ years of progressive benefits experience, including significant responsibility for global benefits programs. - Proven track record managing benefits design and administration across multiple countries and regions. - Demonstrated experience supporting large employee populations in the United States, India, and the United Kingdom. - Strong knowledge of global benefits practices, compliance requirements, and vendor management. - Experience leading benefits teams and developing talent. - Excellent analytical, financial, project management, and problem-solving skills. - Strong communication and stakeholder management abilities, with experience influencing senior leaders. Preferred Qualifications - Experience in a global technology or services organization. - CEBS, CBP, SHRM, or other relevant professional certification. - Experience leading benefits-related technology implementations and process improvements. - Familiarity with mergers, acquisitions, and global workforce integration activities. Success Profile The successful candidate is a strategic and hands-on benefits leader who combines deep global expertise with operational excellence. They are comfortable navigating complex international environments, leveraging data to inform decisions, and delivering exceptional employee experiences while ensuring compliance and fiscal responsibility across a global workforce. Work Location - Candidates who live near our headquarters in San Antonio, TX, work a hybrid schedule with two days in the office. - If not located near HQ, you may work 100% remotely. - "Remote postings are limited to candidates residing within the country specified in the posting location." Compensation Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $132,149.00/year in our lowest geographic market up to 193,856.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

Role Description As a Forward Deployed Engineer II at Rackspace Technology, you will work closely with enterprise customers and internal teams to support the design, development, and deployment of AI-powered solutions. This role provides an opportunity to build hands-on experience across AI engineering, data integration, and customer engagement while learning from senior architects and engineers. You will assist in translating customer business requirements into technical solutions and contribute throughout the solution lifecycle, from discovery and prototyping to deployment and optimization. Responsibilities - Participate in customer discovery sessions to understand business challenges, use cases, and data requirements. - Support the design and implementation of AI solutions under the guidance of senior engineers and architects. - Assist in developing proof-of-concepts (POCs) and prototypes to demonstrate business value. - Contribute to the development of AI workflows, retrieval-augmented generation (RAG) solutions, and knowledge management applications. - Help build and maintain data pipelines for structured and unstructured data sources. - Assist with model evaluation, testing, tuning, and performance optimization activities. - Support integration efforts across enterprise systems such as CRM, ERP, databases, and cloud platforms. - Create and maintain technical documentation, architecture diagrams, and deployment guides. - Participate in solution testing, troubleshooting, and production support activities. - Collaborate with cross-functional teams including platform engineering, product management, and delivery organizations. - Conduct technical research on emerging AI technologies, tools, and best practices. - Build relationships with customer technical teams and provide technical updates during project execution. - Contribute to internal knowledge sharing, reusable assets, and process improvements. Qualifications - Bachelor's degree in Computer Science, Data Science, Information Technology, Engineering, or related field. Masters preferred. - 2–4 years of experience in software engineering, data engineering, cloud engineering, AI/ML, or related technical disciplines. - Exposure to customer-facing projects, consulting engagements, or technical support roles preferred. - Working knowledge of Python and modern software development practices. - Familiarity with AI/ML concepts, large language models (LLMs), prompt engineering, or generative AI technologies. - Basic understanding of cloud platforms such as AWS, Azure, or Google Cloud. - Exposure to DevOps tools and practices including Git, Docker, CI/CD pipelines, or Kubernetes. - Strong analytical, problem-solving, communication, and documentation skills. - Ability to work collaboratively in a fast-paced environment and adapt to changing customer requirements. - Willingness to travel occasionally for customer engagements (up to 25%). Requirements - Compensation reflects the cost of labor across several geographic markets. - The compensation range for this position ranges from $78,074.00/year in our lowest geographic market up to 114,546.30 USD/year in our highest geographic market. - Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. - Your recruiter can share more about the specific salary range for your preferred location during the hiring process. - The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Company Description We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

Role Description The BSFI Sales Executive is responsible for driving new business growth by acquiring new logos within the US market in the banking, finance and insurance industries. This role owns the entire sales cycle, from lead generation and prospecting through to contract closure, ensuring a seamless and professional experience for potential clients. The Acquisition Sales Executive orchestrates internal teams to develop and present compelling, client-specific solutions that address prospect needs and differentiate Rackspace in the marketplace. Upon successful deal closure, the role ensures a smooth transition and handoff to the designated client partner or customer success manager for ongoing relationship management. This position is critical to expanding Rackspace’s customer base and achieving strategic revenue objectives, while upholding the company’s standards of excellence and customer focus. Qualifications - Recognized as an external thought leader within a strategic organization function or job discipline. - Requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies within own field. - Proactively identifies and solves problems that impact the management and direction of the business. - Contributes to the development of the organizational function strategy or product or business strategy. - Progression to this level is typically restricted on the basis of individual capabilities and business requirements. Critical Competencies - Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results. - Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success. - Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions. - Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions. - Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders. Key Responsibilities - Own and drive revenue growth within target market, leveraging a cross-functional approach to maximize account potential. - Prospect and qualify opportunities within target market, ensuring a robust and healthy sales pipeline. - Orchestrate internal teams (Enterprise Solutions, Product, Services, and Client Partners in exceptions) to develop and deliver tailored solutions that address specific client needs and business objectives. - Coordinate closely with the Market Unit Lead and VP of Sales to identify priority target accounts and drive a focused, data-informed pursuit strategy. - Manage the end-to-end sales process, including negotiation and closing of deals, while ensuring a seamless transition to client partners for ongoing relationship management. - Maintain accurate pipeline data and sales forecasting, providing timely updates to leadership. - Consistently meet or exceed established sales targets and key performance indicators, including bookings, revenue, sold gross margin, and Customer NPS. Knowledge - Expert-level knowledge in professional sales training and sales process. - Expert-level understanding of the processes, procedures and systems used to accomplish the work and familiarity with the broader underlying concepts in own job discipline. - Expert-level knowledge of Rackspace product portfolio, strategy, competitors, and customers. Skills - Consultative Selling - CRM Software Skills - Negotiation Skills - Pipeline Management - Presentation Building - Sales Lead Generation Skills - Solutions Development - Solution-selling Skills Education - High School Diploma or regional equivalent required. - Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute degree requirement. Experience - 15+ years of experience in the field of role required. Travel - Domestic/international travel required, greater than 50%. Disclaimer The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job. Compensation The compensation range for this position ranges from $192,610.00/year in our lowest geographic market up to $338,993.60 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

Role Description We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Qualifications - Experience in multicloud solutions. - Proven ability to advise customers based on business challenges. - Expertise in applications, data, and security technologies. Requirements - Ability to design scalable solutions. - Experience in building and managing solutions. - Skills in optimizing returns for customers. Benefits - Named a best place to work by Fortune, Forbes, and Glassdoor. - Commitment to equal employment opportunity. - Support for individuals with disabilities or special needs. Company Description Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. We embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

• Work from home as a Staff Database Reliability Engineer • Manage databases in a cloud environment using tools like Terraform and AWS • Collaborate with cross-functional teams to ensure high availability