• Partner with agency and functional leaders to identify opportunities to integrate AI into workflows • Support development and execution of AI training and enablement programs • Help create role-specific playbooks and best practices • Coordinate AI workshops, office hours, and internal enablement sessions • Support development of an internal network of AI champions • Collect and organize AI use cases from teams across agencies and functions • Maintain a structured intake and tracking system for use cases • Categorize opportunities based on impact, feasibility, and alignment with priorities • Partner with the AI Generalist and technical teams to support early-stage validation • Prepare use cases for review by leadership and decision-makers • Summarize expected benefits, required effort, and dependencies • Support prioritization discussions and documentation of decisions • Ensure alignment with broader AI initiatives and priorities • Work with teams to integrate AI into existing workflows • Support pilot execution and capture feedback • Document successful use cases and contribute to scaling efforts • Help standardize repeatable approaches across teams • Gather AI-related requests, needs, and trends from client-facing teams • Organize and synthesize inputs across agencies • Share insights with AI leadership to inform priorities and capability development • Help track time savings and efficiency improvements from AI use cases • Support development of reporting on productivity and adoption • Maintain visibility into use case pipeline progress and outcomes • Work closely with the AI transformation team and Senior Director • Partner with IT and architecture teams to align on feasibility and scaling • Help ensure use cases follow the defined AI lifecycle

• Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution. • Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals. • Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules. • Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness. • Establish a consistent CX AI communication 'drumbeat' and roadmap to ensure regional and global teams are proficient in evolving AI capabilities. • Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives. • Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field. • Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.

• Own the consumer side of Rimini Street’s Agentic ERP Platform observability and audit infrastructure • Operate the dual-stream audit logging architecture and ensure every agent action produces a complete, queryable audit chain • Build and maintain operational dashboards covering platform health, agent activity, policy decisions, model usage, cost, and quality signals • Produce SOX-grade compliance evidence packages on demand for client audits and regulatory reviews • Design and deliver customer-facing posture reports and alerts that turn signal noise into actionable operational events

• Lead customer-facing AI and intelligent automation engagements, including discovery, scoping, solution design, and delivery of Copilot Studio agents, Power Automate flows, and AI Builder solutions for Microsoft Business Central customers, with F&SCM and CE adjacencies. • Design and build in-product agents using Microsoft’s Copilot Studio agent toolkit, including connecting Microsoft Copilot and Claude to Business Central data and workflows. • Build intelligent automation across business processes using Power Automate cloud and desktop flows, AI Builder for document and form intelligence, and Dataverse-backed solutions that reduce manual effort and accelerate delivery. • Support Sales and Pre-Sales on AI-related customer requests, including demos, discovery workshops, scoping calls, and SOW input. • Operationalize Western Computer’s AI go-to-market by helping to productize, package, and launch the AI and automation service offerings on our 2026 roadmap. • Run Western Computer as Customer Zero by building internal agents and automations that improve our own delivery, support, and operations. The internal work becomes the reference architecture for the customer work. • Champion AI and automation adoption across the BC, F&SCM, and CE practices through enablement, training, and reusable templates. • Stay current on Microsoft’s Agentic AI roadmap (certifications, product releases, and partner motions) and translate that into what Western Computer should do next.