• Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction. • Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership. • Partner with clients and internal cross-functional teams (Account Directions, Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach in high-stakes meetings. • Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization. • Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points. • Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.

• serving as subject matter expert on defined benefit regulations, compliance requirements, and industry best practices • effectively consult and present to external executive leader roles on plan design, administrative considerations, and legislative landscape • staying informed about market trends, legislative changes, and emerging technologies in the retirement benefits space • managing in-year revenue growth with a focus on project work and upselling existing scope • partnering with Oversight & Excellence to reduce total cost

• Overseeing daily operational performance for assigned client(s) • Managing operations teams to provide quality administrative services • Collaborating with support areas such as technology and customer care • Assisting the Senior Client Manager/Client Leader in delivering solutions

• Create clear, engaging training materials that simplify complex processes • Partner with leaders and SMEs to research and translate real-world workflows into training content • Develop presentations, facilitator guides, job aids, SOPs, videos, quizzes, and other learning resources • Design visually engaging, brand-aligned materials • Facilitate virtual and in-person sessions that drive participation and retention • Manage training logistics, timelines, and stakeholder communication • Maintain an organized, up-to-date library of training materials • Update content based on learner feedback and business changes • Use AI, Google Workspace, and learning technologies to create and deliver training • Track participation and feedback to improve future sessions