QVC

Role Description This is a multi-faceted role with the following key responsibilities: - Day-to-day management of Paid Media Lab, supporting brand leads in identifying and executing high impact, scalable tests using Agile methodology. - LiftLab Media Mix Modeling. - Vendor Management: - Manage vendor relationship, data integrity, business updates, and reporting from LiftLab to assist in optimizing incrementality of marketing spend across four brands totaling over $100MM. - Coordinate with Marketing and Finance functions outside of LiftLab to ensure MMM is informed by the latest demand plans, budgets, promotional calendars, and other organizational shifts. - Program ownership of new business development within paid media, including opportunities in marketplaces, social selling, and new ventures. Qualifications - Bachelor's Degree in Marketing, Finance, or related field. - 5+ Years project management experience in a business setting. - On-hands experience working within Paid Search, Paid Social channels highly preferred. - Experience working with Digital creative; basic understanding of different marketing channels and associated asset needs for each. - Strong attention to detail. - Comfort and willingness to act outside of job description as need arises. - Familiarity with digital marketing programs and terminology. - Proactive, positive, influential communicator. Requirements - Project management. - Proven ability to lead/influence cross-functional groups to achieve common goal(s) and drive performance. - Demonstrated understanding of core Digital Marketing KPIs. - Strong communication skills with ability and comfort in socializing performance data to all levels of the organization. - Analytical mind familiar with testing and measurement best practices. - Strong critical thinking skills; will be validating or challenging ideas within Paid Media Lab, advocating for Digital needs in cross-functional environment. Benefits - Competitive compensation. - Paid time off. - Employee assistance program. - Parental leave. - Paid volunteer hours. - Amazing company discounts. - Health care benefits starting on day 1 (in the US market). - 401(k). - Tuition reimbursement benefits.

Title: Sourcing Specialist - Fashion/Apparel Location: West Chester, PA Hybrid time type Full time job requisition id R82273 Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team - The Sourcing Specialist manages the day-to-day business of Manufacturing from initial concept to FC delivery. Responsibility is to work side by side with the Sourcing Manager to focus and align the Global Sourcing multiple strategies to meet customer demands by offering the highest quality product at the best value possible. Where You'll Work - This role is hybrid and will require you to be onsite at Studio Park in West Chester, PA several days per week. Job seekers must reside in one of the following states to be considered: PA, NJ, or DE. Relocation assistance or is not available for this role. What You'll Do - Development of samples in all apparel categories, negotiation of pricing, delivery and terms for businesses as assigned in the primary function. - Through daily e-mail communication with our offices, agents, and direct suppliers, build strong relationships with our sourcing partners to ensure proper implementation of QVC Group's standards and procedures, adherence to calendar milestones and proactive identification of issues that could impact the business. - Ownership of the calendar at a brand level and managing the day-to-day operations of the sourcing functions. - Partner with design, technical design and buying team members to ensure seamless development processes are in place and maintained. - Demonstrate the ability to confidently challenge cost sheets and negotiate. - Taking the lead in driving progress and negotiating costs. - Forward thinking of potential quality issues and offering resolutions. - Ownership of adhering to the current Sourcing Strategy and Goals. - Partner with QA and Supply Chain to ensure processes are in place to ensure uninterrupted flow of merchandise. What You'll Bring - Education: Bachelor's Degree required (Merchandising, Marketing, Business, Product Design preferred) Experience: Minimum 5 + years of experience in product development, production and/or sourcing (at least 3 years specific in apparel categories). Garment construction would be nice to have. #LI-KB1 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Assistant Sourcing Specialist Location: QVC - West Chester - Studio Park Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team - The Assistant Sourcing Specialist supports the lifecycle day-to-day management throughout product development, bulk order commitment and garment delivery. This individual will possess business acumen and apply to this role. Where You'll Work - This role is hybrid and will require you to be onsite at Studio Park in West Chester, PA several days per month. Job seekers must reside in one of the following states to be considered: PA, NJ, or DE . Relocation assistance is not available for this role. What You'll Do - Support the Global Sourcing organization - Ensure the ability to meet customer demands by offering the hightest quality product on time, at the best value possible. - Development of samples in multiple apparel/ accessories categories. Will gain an understanding of development, pricing, sourcing and production strategies. Through daily written and verbal communication with our global sourcing partners, to build strong relationships to ensure implementation of QVC's standards and procedures - Monitor weekly production status (WIP) to ensure compliance with calendar schedule and on time delivery. - Understanding all milestones within the product development calendar and adhering to the sourcing specific responsibilities. - Management of WIP (Work in Progress) and TNA to ensure milestone compliance. - Be a supportive partner to CFT (Cross Functional Team) - Design Technical Design and Buying. What You'll Bring Education: Bachelor's Degree required (Merchandising, Marketing, Business, Product Design preferred) Experience: Minimum 1-3 years of experience Knowledge of Microsoft Office; strong Excel Skills required, Flex PLM knowledge a plus #LI-KB1 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Senior Manager, Influencer Marketing - TikTok Location: This role is hybrid and will require you to be onsite at West Chester, PA - Pennsylvania - Delaware - New Jersey Hybrid Full-time Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team As the Senior Manager of Influencer Marketing, you will lead and innovate QVC and HSN's Influencer/Affiliate TikTok program and scaling partnerships to drive growth. You will collaborate with executive leadership and cross-functional teams, translating corporate objectives into actionable influencer initiatives that seamlessly integrate with broader marketing and business strategies. Where You'll Work This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA, DE, or NJ. Relocation assistance is not available for this role. What You'll Do - Own the comprehensive influencer marketing strategy, leveraging data for decision-making to drive business growth across QVC and HSN. Establish, build, and maintain relationships with influencers (200K+ network) and critical publishers, negotiating enterprise deals to strengthen the program. - Manage a multi-million dollar budget, identify opportunities for growth, communicate forecasts, and significant updates to senior leadership, while ensuring alignment with channel calendars and brand standards. - Research and test new business opportunities, liaise with the Marketing Account Manager for QVC Group, and partner with influencer networks to stay informed on industry trends and best practices. - Launch, own and optimize affiliate loyalty program to drive incremental sales and retention. - Lead and develop a team of 3-4 full-time employees. - Oversee agency contributions to ensure alignment with strategic goals. - Facilitate regular syncs with TikTok, maintaining an active role in weekly affiliate/influencer meetings with key stakeholders. What You'll Bring - Education: Bachelor's Degree or equivalent business experience in the marketing industry with strength in social media platforms - 8+ years of experience in executing social media strategies that align with business goals, managing and mentoring teams, analyzing data to optimize performance, and effectively communicating insights to stakeholders. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Influencer Marketing Specialist Location: West Chester Hybrid Full time job requisition id R82222 Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The Influencer Specialist is responsible for executing the influencer program and driving revenue growth. This role involves impactful planning and delivery of all campaign assets, serving as the primary point of contact for all execution and planning discussions related to influencer efforts both internally and with agency partners. The Influencer Specialist will also optimize and test new business opportunities to grow revenue and acquire new customers for our evolving influencer program. Where You'll Work This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA, NJ, or DE. Relocation assistance is not available for this role. What You'll Do - Allocate and manage the campaign budget to meet monthly spend, sales, and new customer goals; oversee agency relationships and ongoing campaigns with key platforms; and collaborate with the Manager to review and plan budget allocations. - Monitor and analyze campaign performance metrics, providing detailed reports and insights to optimize future strategies and ensure timely monthly payment processing. - Build and enhance collaborative relationships with influencers, internal teams, external partners, merchants, and buyers; support account teams with valuable insights; and lead innovative initiatives on emerging platforms to drive successful and forward-thinking influencer campaigns. - Collaborate with influencers and partner with internal teams to create engaging content that resonates with target audiences and adheres to brand guidelines What You'll Bring - Education: BA/BS in merchandising, marketing, communications, or related field; or equivalent experience required - Experience: 3 years professional experience, within influencer marketing, digital marketing, social media marketing or similar field - Experience with TikTok is a plus #LI-ST4 #LI-Hybrid Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Regional Retail Manager Northeast Location: Virginia Remote Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. The Opportunity The Regional Manager is responsible for overseeing the operations, performance, and growth of multiple business locations within the Northeast region. This leadership role involves managing teams, driving sales, ensuring compliance with company policies, and implementing strategic initiatives to achieve regional and company-wide goals. Position: Regional Manager reporting to the Vice President of Retail. Markets of Responsibility: Tennessee, Ohio, Virginia, Pennsylvania, New York, Massachusetts, Illinois – 7 locations Candidate must live in one of the markets of responsibility. Who We Are Since 1982, Ballard Designs has offered a unique curation of home furnishings and décor from all periods and provenance. Its designers travel the world for inspiration, translating the latest trends in fashion, color, and style into finely crafted products not found anywhere else. Ballard Designs is part of the Cornerstone brands - four interactive, aspirational home and apparel lifestyle brands that deliver inspirations that help customers enjoy, enhance and celebrate life. Your Impact - Make plan & drive EBITDA by creating an inspiring place to work and shop by delivering an exceptional brand experience. - Develop and execute strategy to drive sales and build guest loyalty through store programs that include Design Services, BD PLCC, community outreach and additional corporate and regional events throughout the year. - Evaluate and develop growth within the Design Services program. - Lead weekly management meetings that are focused on goal setting, business plan communication and strategic analysis. - Optimize management development in floor leadership, division of leadership roles, and business acumen. - Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining exceptional guest experiences and visual presentation. - Work with your HR business partner and VP of Retail on recruiting, hiring, and team member relation concerns - Assess performance management through EPI’s and motivate team members through daily sales rallies, guest experiences, product knowledge and operational execution. - Develop overall teamwork by increasing levels of team responsibility, using individual development plans and holding leadership teams accountable for performance. - Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes. - Network, interview, select and on-board new team members. - Build positive working relationships with the store teams, VP of Retail, Human Resources, Retail and Operations brand partners, and other Home Office Team Members. - Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals and complete workload. - Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities. - Manage loss prevention and the execution of physical inventory. - Lead weekly 1-on-1 meetings with all leaders and ensure all leaders are holding weekly touch-bases with each member of their team to support and encourage focus and a team environment that is positive, uplifting and supportive. - Lead reporting Store Managers to ensure they are performing to the above standards. What You Bring - Must reside in the geographical location in which we are implementing the role. - College degree preferred or equivalent job experience. - 5 + years management experience in specialty retail and/or multi-unit retail business environment. - Proficiency using Microsoft Word, Excel, Outlook, Kronos and POS systems. - Ability to critically think like a new business owner – grey is always a retail norm - Ability to work independently and without close supervision - Curious and open to adopting new ways of thinking and eager to learn new skills - Ability to be mobile on the sales floor for extended periods of time. - Availability to work flexible schedule, including evenings, weekends and holidays. - Ability to lift and mobilize medium to large items, up to 50 lbs. - Ability to travel weekly - Ability to climb ladders Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Role Description Reporting to the Supervisor - Upsell Optimization Planning, you will grow company sales through linking of an upsell and cross-sell opportunity. You will support the placement of upsells to scripted and non-scripted items across multiple merchandise categories within QVC to attain financial goals and improve the customer experience. You have a passion and knowledge of product and strong attention to detail skills. You will need to work with multiple planning teams to align on direction. You will work fully remote. Your Impact - Determine the appropriate upsell item types, for both scripted and non-scripted products. - Use resources and a variety of internal reports to identify possible upsells. - Follow the business rules and expectations related to upsell attachments; PALs and show, inventory levels, broken SKUs, and pricing. - Setting of pricing and credit term offers in the Pricing System. - Advocate for upsells and cross sells, striving to increase attachment rates. - Monitor and advise on calendar adjustments across all channels based on sales results and trends. - Partner with and influence internal and external cross-functional teams. Qualifications - Minimum 3 years related experience preferred - retail planning, merchandising or marketing. - 1+ year experience in analytics; excel, SQL, tableau. - Education: High school diploma or equivalent experience. - Knowledge of Apparel and Jewelry trends. - Ability to travel if needed. Benefits - Competitive compensation. - Paid time off. - Employee assistance program. - Parental leave. - Paid volunteer hours. - Amazing company discounts. - Health care benefits starting on day 1 (in the US market). - 401(k). - Tuition reimbursement benefits.

Title: Manager, People Analytics & Insights Location: USA, PA, West Chester QVC time type Full time job requisition id R80636 Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team We’re seeking a Manager of People Analytics & Insights to help evolve our HR analytics capability from reporting to decision‑focused people analytics. This role supports all QVC Group brands and functions and partners closely with HR and business leaders to ensure people data is accessible, trusted, and actionable. The role requires strong analytical depth and the ability to help leaders interpret insights, understand implications, and use people data to inform and influence decisions in context. This role plays a key part in helping leaders surface the right questions, connect insights to strategy, and build confidence in how people data is used across the organization. Where You'll Work This role is hybrid and will require you to be onsite at our West Chester, PA location several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in PA, NJ, or DE to be considered. Relocation assistance is not available for this role. What You'll Do - Transform Analytics into Impact: Move beyond dashboards to deliver actionable recommendations and predictive insights that help leaders interpret people data and inform talent strategies and business outcomes. - Lead End-to End Solutions: Gather, refine and prioritize business and user requirements; manage the full lifecycle of HR analytics solutions to ensure timely, high-quality delivery aligned to decision-making needs. - Monitor & Optimize: Track analytics product performance, analyze usage patterns, and recommend enhancements based on stakeholder feedback, data quality and evolving business needs - Bridge Data and Strategy: Translate complex data into compelling narratives that help HR and business leaders apply insights in context - Enable Responsible use of Data & AI: Ensure ethical data use and privacy while staying informed about emerging analytics and AI capabilities, applying them thoughtfully where they can enhance insight and decision‑making. - Establish Data Governance & Trust: Partner across HR and the business to shape shared definitions, standards, and practices that ensure people data is reliable, consistent, and trusted across the organization. What You’ll Bring - Minimum 5 years of experience in workforce analytics, HR analytics, or a related field - Bachelor’s degree in business, analytics, statistics, economics, or a related discipline- or equivalent experience demonstrating strong quantitative and analytical skills - Experience working with enterprise HR analytics platforms—preferably Workday People Analytics and/or Workday Prism—to design, manage, and optimize workforce data solutions - Proven ability to work with data: analyzing trends, building models, and translating findings into actionable insights that influence decisions - Comfort building or working with predictive and statistical models—not just descriptive reporting - Strong skills in data visualization and storytelling: proficiency with tools such as Tableau, Power BI, and Excel to create clear, impactful dashboards and reports - Practical understanding of data governance, privacy, and ethical data use - Ability to translate complex data into clear, actionable insights and communicate how insights can be applied with HR and business stakeholders - Curiosity and learning mindset, particularly around emerging analytics and AI capabilities #LI-AZ1 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Sr Business Partner - Finance (US) Location: West Chester, PA Job Description: time type Full time job requisition id R82181 Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. The Opportunity - Reporting to the Senior Manager, Merchandise Financial Planning, you will provide expertise and research to shape MFP strategies for QVC and HSN. - You will be hybrid at our West Chester, PA office. Where You'll Work - This role is hybrid and will require you to be onsite at West Chester, PA several days per month (onsite days are predetermined and standard across the company). - Job seekers must reside in one of the following states to be considered: PA, NJ, DE. - Relocation assistance is not available for this role. Your Impact - Provide financial analysis, modeling and advisory services to all merchandising department regarding inventory and receipt forecasting. - Identify changes in our business inventory operations. Provide expertise analysis to partners (Commerce and Operations) - Coordination and development of the monthly open to buy reports and models. - Prepare variance analysis reports and reviews and identify issues or variances. - Help implement a new OTB planning model within the existing Financial Budgeting application (Anaplan). Support the continued evolution of an efficient and automated process between Anaplan and SAP. What You Bring - 7+ years experience in merchandise financial planning. - 7+ years progressive experience leading Open to Buy reporting and modeling. - 7+ years experience leading trend analysis for merchandise categories. - 7+ years experience developing a merchandise related budgets. - Experience using Anaplan, SAP or any relevant software. #LI-AC5 Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Title: Customer Service Specialist Location: USA, KY, Louisville Cornerstone Services time type Full time Remote job requisition id R82154 Job Description: Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Customer Service Specialist - Full Time Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®. Your Opportunity, Your Team Our Customer Service Specialists support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work - This role isremote; job seekers must reside in Kentucky to be considered. You will work from home. What You'll Do - $15.00 per hour plus shift differential where applicable - Full Time, 40 hour work schedule that includes a weekly weekend shift requirement - Busy day handling our high volume of inbound customer inquiries - Offer additional products on each customer interaction - Assist customers with questions while personalizing the experience for each caller - Calls include confirming refunds, taking payments, placing orders, and analyzing account data - Opportunity for advancement and upward mobility across the QVC Group family of brands - Report to an assigned Customer Service Supervisor What You'll Bring - Provide a distraction free work from home environment. - 12+ months of service experience - Learn and work in a virtual environment with a set schedule and structured day - Communicate with a variety of customer styles, peers, and leaders - Navigate multiple systems and screens - Follow our computer system requirements - Troubleshoot own technical problems (in partnership with IT when needed) Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.