• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. • Perform entry-level sales and support tasks within a designated region or business area. • Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. • Actively listen and ask questions to understand customer needs, showing empathy and respect. • Address requests to disconnect or remove services • Provide billing and pricing information • Resolve standard issues remotely or educate customers on resolution steps • Schedule service appointments when remote resolution isn’t possible • Arrange product returns or exchanges • Manage add/change/delete requests in hosted platforms • Use effective telephone-based selling skills to build rapport and identify customer issues • Offer creative solutions and explain product/service benefits • Negotiate household spend and upsell additional services • Accurately and efficiently input orders • Meet or exceed weekly and monthly sales activity goals. • Follow company-approved scripts to ensure consistent communication. • Assist with special projects as assigned.

Role Description The Bimbo Bakehouse Customer Executive FSNA will lead, develop, and support National Food Service Chain Restaurant accounts. In this role, you will be responsible for: - Leading our sales support within the assigned accounts. - Identifying new prospects and opportunities. - Monitoring current sales and assuring profitability. - Collaborating with internal teams, including R&D, Marketing, Supply Chain, Customer Service, Operations, and Consumer Insights. This is a remote position and can be based anywhere in the US. Key Responsibilities - Develop mutually beneficial long-term partnerships with customers. - Establish relationships with key buying influencers at multiple levels including senior leaders and management. - Understand customer dynamics and initiatives and develop customer strategies to grow. - Align sales activities with internal business strategies and objectives: profitability, market analysis, growth, and capacity utilization. - Manage communication to all functional teams regarding account news and information. - Cultivate customer relationships by developing new business. - Consistently monitor sales performance with existing business and identify new opportunities. - Field operational calls as needed and handle service-related issues that may arise. - Stay current with competitive and innovative developments in the marketplace. - Report and present updates and results on a regular basis. - Align with Business unit strategies and objectives: profitability, market defense, growth, and capacity utilization. - Reach corporate revenue and profit goals when aligning specific customer strategies. - Organize and maintain contract and pricing programs with each account. - Effectively communicate (written and oral) and present to external and internal customers as required. - Engage with customer culinary leads to present new and existing products and capabilities. - Share best practices, ideas, and creative ways to enhance and improve internal processes. - Must be able and willing to travel 50-60%. Qualifications - BA/BS in Business or related field is preferred. - A combination of education, training, and experience that results in demonstrated competency to perform the work may be substituted. - Minimum of 5 years of experience performing in a sales or account management role. - Must have prior experience directly managing non-commercial customers. - Proficient in Microsoft Excel, PowerPoint, Word, and Outlook. Key Behavioral Competencies - Excellent organizational, communication (written and oral), and interpersonal skills. - Financial and business analysis experience preferred. - Strong project management skills are required. Leadership Competencies - Adapts approach and attitude in real time, according to the changing demands of different situations. - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. - Holds self and others accountable to meet commitments. - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Requirements - The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. - Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job. Benefits - Salary Range: $105,100 - $147,100 - Comprehensive Benefits Package - Annual Bonus Eligibility - 401k & Company Match Company Description Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other classification protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Contribute as the subject matter expert for multiple products and services • Respond to and handle complex calls with high profile customers to ensure smooth and effective operations of products and services • Proficiently handle complex customer matters and ensure escalation to management if necessary • Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors • Obtain information from customers and technical organizations, engineering, software and product requirements to prepare training programs for customers and team members • Ensures implementation of training programs • Participate in a scheduled on-call rotation (approximately once every two months) to provide operational and technical support • Maintain a consistent daily schedule from 9:00 AM to 5:00 PM PT , ensuring dedicated support coverage for clients and systems operating within the Pacific Time Zone

• Responsible for ensuring the best customer service journey • Provide customer support (external and internal) • Interpret consumer complaints and act to correct the root cause • Document the handling of requests clearly and concisely for external and internal stakeholders • Ensure adherence to operational and business metrics, maintaining achievement of established targets • Use tools and systems employed in support to query and record information • Case management: Track incidents and requests until resolution, logging all actions taken (by you or third parties) and keeping internal and external customers and managers informed of status • Process compliance: Strictly follow the processes and procedures established by the organization, ensuring standardization and quality in execution • Convergence product support: Provide technical and operational support for W-VPN, Infotim and agribusiness solutions • W-VPN activation: Coordinate activation projects with engineering, project, operations, commercial teams and customers, ensuring deadlines and delivery quality • Acquirer management: Monitor and manage processes related to electronic payment acquirers • IP monitoring: Monitor IP usage and context for major electronic payment companies, particularly during high-volume or critical dates • Scheduled maintenance management: Oversee nighttime activities within maintenance windows defined by engineering and notify customers who have contracted the W-VPN solution • Activation and change process: Manage all steps of W-VPN activation and modifications, from initiation through completion and final delivery to the customer.