Questel

• Reporting to the Senior Director of Localization Engineering, this role is responsible for providing support internally for specialized, technical file types and processes in translation. • Respond to requests for Localization Engineering from internal customers • Advise on or test processes during client onboarding for Account Services • Attend calls with clients to serve as the technical advisor for Sales or Account Services • Collect customer requirements, whether during onboarding or quoting • Prepare quote details and files for Client Solutions • Specify the full project workflow during quoting, if needed for technical projects • Create memoQ filters for file import • Carry out internal job requests from Project Managers for orders • Integrate translations into the source files • Perform engineering checks on files to ensure their completeness and functionality • Make formatting adjustments by language, as needed • Create LQA guidance for linguists on complex projects • Document new processes at the order, client, or department level • Attend and participate in weekly departmental meetings • Work on special projects and other duties as assigned

• Conduct interactive demonstrations (and/or create use cases) for IAM tools users. • Attend customer meetings in support of sales representatives to present software. • Prepare presentations for seminars highlighting the software. • Provide customer training for Orbit Invention and Orbit Asset. • Drive the SaaS offer assigned to the SME and support strategic priorities. • Collaborate with Product Manager and UX designer in describing IAM processes. • Ensure regular reporting of field information collected during pre-sales and training.

Title: Junior Trade Mark Paralegal Location: Uk Remote Job Description: As a Trade Mark Paralegal, the candidate will work closely with the existing team to provide a wide range of support to the Attorneys. This is a varied role that offers the chance to develop skills and take on additional responsibilities. Administrative responsibilities include: - New case entry and management of records - Processing correspondence, emails, and calls - Monitoring deadlines and maintaining case files - Preparing and submitting standard forms - Assisting with invoicing, reporting, and document archiving Paralegal responsibilities include: - Drafting and reviewing correspondence and simple legal documents under supervision - Assisting with trade mark filings, searches, recordals, and renewals - Conducting basic clearance searches and preparing initial advice - Supporting attorneys with opposition, cancellation, and enforcement matters - Managing client onboarding and coordinating with international associate The perfect match… The ideal candidate will demonstrate prior experience working in an intellectual property team, ideally with trade marks. CITMA qualification (or progress towards it) is an advantage This position is particularly well suited to candidates with one to two years’ experience in intellectual property, ideally in trade marks. We will provide full on-the-job training and support you to build your expertise. You will be familiar with the UKIPO, EUIPO, and WIPO procedures, we well as IP management systems (e.g. Inprotech) and MS Office. You will be expected to work predominantly on your own initiative and be: - Highly proficient - Strong organisational skills with ability to manage multiple deadlines and a varying workload - Excellent attention to detail and accuracy in document preparation - Strong written and verbal communication skills - Good commercial awareness and an interest in brand protection - Ability to work independently as well as part of a team - Proactive approach to your work - Ambitious for increased responsibility and progression - Flexible attitude to work In addition, it is expected that the candidate will meet the foundational proficiency level of Novagraaf’s Core Competency requirements: customer connectedness, results-oriented, business/commercial awareness, flexibility and resilience What we offer… - Full-time permanent contract. - A role at the heart of a prestigious European law firm. - An inclusive culture and continuous learning environment with career advancement opportunities - Hybrid working between our office in London (Gracechurch Street) or the opportunity to work fully remotely within the UK - International team: Offices in the EMEA, USA and APAC - A wide range of tasks that will allow you to learn and develop your career! Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.

• Generate pricing estimates for clients • Track pricing trends across sales verticals • Analyze win and loss ratios • Communicate strategies within the Sales department • Price and quote client estimates to win new projects • Maintain client relationships through regular communication • Consult with project managers to examine job details and goals • Track win/loss ratios to improve sales strategies and processes • Attend weekly department meetings • Work on special projects assigned by management

• Reporting to the Translation Coordination Team Leader • Responsible for the planning, scheduling, tracking, and delivery of the language translation phase of projects • Working with project managers to understand client business objectives • Spearheading planning and execution internally to ensure services are delivered on time • Accepting projects from project managers • Assigning projects to vendors or internal resources via SAVANTA • Tracking project status • Delivering projects to the File Formatting Team • Sending linguistic questions to project managers or linguistic teams • Processing purchase orders in SAVANTA • Consulting with other Translation Coordinators on questions about projects • Coordinating with other teams • Ensuring profitability of projects and meeting monthly revenue goals • Processing feedback to linguists and vendors • Escalating feedback needs through proper channels • Completing or compiling monthly reports and alerting management of error trends

• Conduct interactive demonstrations aligned to IP needs for IAM tools users • Attend customer meetings in support of sales representatives to present software • Prepare presentations for seminars highlighting our software • Provide customer training for Orbit Invention and Orbit Asset • Drive internal SaaS offer knowledge raising • Support Product Manager and UX designer with IAM processes and use cases • Ensure regular reporting of field information collected during pre-sales and training activities

• Apply knowledge of all QLS products and services to scope project requirements • Develop a thorough understanding of Questel’s interpretation services • Develop a working knowledge of department’s TMS • Review prepared quotes prior to submission to the client on as needed basis • Respond to project requests for live interpretation, utilizing vendor database to identify, contact, and coordinate with linguists • Liaise between interpreters and clients to ensure smooth project completion and client satisfaction • Ensure process compliance and client satisfaction is achieved within the team and alongside the manager • Respond to inquiries in a timely and service-oriented manner with both internal and external customers • Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates • Collaborate with project managers to clearly convey project requirements and ensure client specifications are met • Assist Operations team with launching new projects and initiating tasks for rush requests • Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines • Pre-process files for translation, ensuring that the translator receives complete, organized files • Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers • Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager • Prepare final delivery packages and submit final translations to clients • Maintain accurate, up-to-date project records • Manage project resources and monitor projects to ensure all jobs are in progress and on schedule • Monitor group inboxes and assign emails to the appropriate personnel • Report unassigned jobs and any other potential project risks to department managers • Manage projects independently from start to finish with the goal of meeting or exceeding client expectations • Work on special projects and other duties as required by management

• Reporting to the File Formatting Team Leader and part of Questel’s File Formatting Team. • Format, recreate, design, and edit documents combining text and graphics. • Proactively report the status and progress of tasks and projects. • Ensure standards of high quality and speed are met. • Follow good practices to safeguard the information of the company. • Prepare documents for translation and estimate formatting time. • Conduct final quality control and assurance of File formatting projects. • Maximize the use of file formatting tools and report issues to the development team. • Work on special projects and other duties as assigned by management.

• Identify and generate new business opportunities through outbound prospecting (cold calling, email campaigns, LinkedIn outreach, events, and referrals) • Book discovery meetings and product demonstrations for senior sales team members • Build and maintain strong early-stage relationships with prospective law firms • Conduct research and account mapping to identify key decision-makers and stakeholders • Maintain accurate CRM records, tracking outreach activity, pipeline development, and lead progression • Collaborate closely with marketing and sales teams to optimize messaging and campaign effectiveness • Stay informed about industry trends, competitor activities, and AI advancements in the legal and IP sectors • Provide structured feedback from prospects to support product and go-to-market improvements • Contribute to special projects and initiatives as assigned by management