Profitroom

• Implementing new functionalities and maintaining existing code with a focus on 70% new feature development and 30% maintenance. • Design and develop applications as well as take care of the code quality and contribute to the overall architecture. • Follow the best development practices and recommend optimal solutions. • Participate in routine events like: daily, refinement, planning, review, retrospective.

• You’ll act as the primary technical link between our development teams and over 100 integration partners. • Your work ensures that our connectivity ecosystem remains robust, scalable, and commercially viable, directly impacting how luxury hotels worldwide manage their distribution. • Technical scoping — lead requirements gathering with clients and partners to ensure the Connectivity Team has a solid roadmap. • Integration support — manage the successful go-live of new integrations and maintain high performance for existing ones. • Operational bridge — act as the principal contact for circa 100 Standard Integration accounts, resolving blockers during development and pilot phases. • Issue resolution — work directly with integration partners to address identified technical issues and implement functional enhancements. • Knowledge management — create and maintain integration manuals and onboarding best practices to streamline internal workflows. • Partner monitoring — track performance within the CPP framework and guide partners to achieve expected targets and thresholds. • Growth development — identify Standard partners with potential to upgrade and support their journey toward Preferred levels. • Commercial alignment — negotiate the addition of new integrations to client contracts, including minimum requirements and pilot commitments. • Financial oversight — establish and enforce an integrations rate card while maintaining a database of costs to prevent overspend. • License management — handle all membership and license-related matters connected with third-party integrations.

• Planning, executing, and overseeing tailored SEO strategies for luxury hotel clients—from on-site and off-site optimizations to regular performance reviews and strategic adjustments aligned with business goals • Conducting comprehensive SEO audits (technical, content, link, local SEO) and identifying growth opportunities • Managing and optimizing website content in collaboration with copywriters, as well as planning and executing link-building strategies • Monitoring SEO performance through tools and data analysis to improve visibility for key terms • Communicating directly with clients—providing updates, presenting results, and supporting ongoing SEO initiatives • Coordinating with internal teams (Web Development, Support, Paid Campaigns, Sales) on SEO-related tasks and website migrations • Contributing to internal process improvements and exploring new digital marketing and AI-driven opportunities relevant to the hospitality industry

• Develop, customize, and maintain our ecosystem within HubSpot CMS, including custom modules and templates (HubL). • Build and optimize high-performing landing pages to drive lead generation and campaign success. • Troubleshoot front-end issues, resolve bugs, and ensure seamless cross-browser and responsive performance. • Proactively improve site speed, Core Web Vitals, and technical SEO to maintain a competitive digital presence. • Implement and manage tracking (GA4, GTM, HubSpot pixels) to support data-driven decision-making. • Partner with Design, Content, and Revenue teams to execute A/B tests, CRO initiatives, and UX enhancements.

• Contributing to the development of our analytics codebase and reporting layer, covering the full customer lifecycle - from prospect acquisition to customer performance monitoring. • Collaborating with cross-functional leadership teams (Directors and C-level) to define and analyze key business metrics, translating data and market insights into actionable strategic recommendations that support business planning, pricing, product development, and market expansion. • Building comprehensive reports, advanced analytical models (including ML where relevant), and dashboards that distill complex business data to enable data-informed decision-making. • Partnering with Customer Success to design churn prevention strategies and identify cross- and upsell opportunities to maximize customer lifetime value. • Supporting Finance and RevOps teams in revenue forecasting and revenue performance monitoring.

• Planning, implementing, and managing campaigns across Google Ads and Meta Ads. • Balancing time between deep work on ad accounts and active consulting with clients. • Utilizing AI tools to streamline campaign management and generate ad copy. • Transforming complex data into actionable insights for clients. • Creating tailor-made budget optimization strategies for clients.

• Act as the primary point of contact for clients throughout the onboarding process • Deliver all onboarding tasks to an exceptional standard, ensuring projects go live on schedule • Ensure clients enjoy a seamless and positive onboarding experience • Provide accurate and timely reporting on assigned projects • Collaborate with team members to support the achievement of company goals

• Independently manage end-to-end billing and accounts receivable (AR) processes for Polish and international clients, including issuing, verifying, and sending invoices (Polish and international). • Actively support company cash flow through receivables monitoring and collections activities, including payment reminders and repayment arrangements. • Manage billing settings and support settlements for custom and non-standard contracts, resolving issues related to VAT, currencies, invoice templates, and subscription settings. • Participate in month-end closing by preparing required documentation, reconciliations, and AR reports. • Prepare and analyze receivables reports and customer statements, monitoring payment statuses and identifying risks. • Handle payment operations such as payment links, Direct Debit activation, manual charges, and updating customer data. • Maintain a high standard of customer communication in financial matters and cooperate closely with internal teams to resolve billing- and payment-related issues.

• Supporting marketing strategies and plans across Growth Markets (APAC, MENA, Nordics, Spain), with primary focus on Events, Campaigns, Content, and Partnerships • Creating and implementing content marketing activities including blogs, online and offline marketing collateral • Developing and executing monthly market-specific newsletters • Adapting and localizing content for regional markets, considering cultural nuances and local platforms • Creating marketing graphics and collateral using Canva for multiple channels • Managing social media content creation across Facebook, LinkedIn, Instagram and YouTube • Supporting event execution including promotional materials and follow-up campaigns • Developing written case studies and gathering customer testimonials • Campaign performance tracking and reporting in collaboration with Marketing Manager • Liaison with marketing suppliers and consultants • Market research and competitor analysis

• Serve as the primary contact for enterprise-level hotel groups across APAC and additional assigned regions. • Build strong, long-term strategic relationships with senior stakeholders including Directors of Revenue, Commercial Leaders, and Group Executives. • Navigate complex organisational structures and multi-property requirements. • Lead quarterly business reviews, presenting performance insights and growth opportunities. • Manage and optimise the full suite of Profitroom solutions like Email Marketing, Guest Messaging, etc. • Provide high-level enterprise support through training and collaborating with technical, product, and marketing teams. • Achieve enterprise revenue targets and account-level budget goals. • Conduct regular audits of the guest journey and optimise product revenue streams across multi-property groups.