ProArch

• Serve as a senior client-facing Security Architect focused on Data, Fabric, Governance, and AI Security solutions. • Lead technical discovery, architecture workshops, solution design, and pre-sales engagements for Microsoft Fabric, Purview, AI, and secure data modernization initiatives. • Design secure target-state architectures that enable trusted analytics, AI adoption, Copilot readiness, and data governance outcomes. • Advise clients on data security, identity architecture, governance controls, AI risk management, and Zero Trust principles. • Create reusable architecture patterns, standards, reference architectures, assessment methodologies, and delivery guidance to support scalable service delivery. • Act as a trusted technical advisor to clients, sales teams, delivery teams, and executive stakeholders.

Role Description - Serve as a senior client-facing Security Architect focused on Data, Fabric, Governance, and AI Security solutions. - Lead technical discovery, architecture workshops, solution design, and pre-sales engagements for Microsoft Fabric, Purview, AI, and secure data modernization initiatives. - Design secure target-state architectures that enable trusted analytics, AI adoption, Copilot readiness, and data governance outcomes. - Advise clients on data security, identity architecture, governance controls, AI risk management, and Zero Trust principles. - Create reusable architecture patterns, standards, reference architectures, assessment methodologies, and delivery guidance to support scalable service delivery. - Act as a trusted technical advisor to clients, sales teams, delivery teams, and executive stakeholders. - Lead client discovery sessions, architecture workshops, technical assessments, and solution design activities. - Design secure architectures for Microsoft Fabric, OneLake, Power BI, Microsoft 365, Azure, and AI-enabled data platforms. - Define identity, access control, RBAC, RLS/CLS, data protection, and Zero Trust architecture patterns. - Architect and implement Microsoft Purview-based governance, classification, data lineage, catalog, DLP, and compliance strategies. - Assess data security risks, oversharing risks, AI risks, governance maturity, and control gaps across client environments. - Design secure AI and Copilot governance frameworks including RAG, agent, model, and data access controls. - Develop architecture diagrams, executive recommendations, proposals, reference architectures, and technical design documentation. - Support solution positioning, technical scoping, proposal development, and executive-level pre-sales conversations. - Validate architecture decisions through design reviews, control mapping, configuration reviews, and proof-of-concept activities. - Create reusable intellectual property including standards, assessment frameworks, implementation guides, and architecture patterns. - Support delivery teams through architecture reviews, design validation, and implementation guidance. - Collaborate with Sales, Cybersecurity, Data & AI, Delivery, and Microsoft stakeholders to ensure successful solution adoption. Qualifications - 8+ years of experience in Security Architecture, Data Security, Cloud Security, Identity, Compliance, or related consulting roles. - Experience with Microsoft Fabric and OneLake security architecture. - Experience with Microsoft Purview Data Security and Governance capabilities. - Experience with Data Governance, Data Lineage, Data Catalog, Data Classification, and Data Quality concepts. - Experience designing Data Security and Secure Data Architecture solutions. - Strong knowledge of Microsoft Entra ID, Identity Governance, RBAC, and Zero Trust architecture. - Strong knowledge of Microsoft 365 Security, Defender, and Azure Security services. - Experience with AI Security, Copilot Security, and AI Governance concepts. - Experience conducting architecture reviews, threat modeling, risk assessments, and secure design reviews. - Experience leading client-facing workshops, discovery engagements, and technical pre-sales activities. - Strong consulting, communication, presentation, and technical writing skills. - Ability to create architecture diagrams, executive recommendations, and technical solution documentation. Preferred Qualifications - Microsoft certifications such as SC-100, SC-401, SC-300, AZ-500, DP-600, DP-700, AI-102, or AZ-305. - CISSP, CCSP, CISM, CISA, or equivalent advanced security certification. - Experience with Azure Databricks security and governance. - Experience with Power BI governance, semantic models, and enterprise analytics security. - Experience with Microsoft 365 Copilot, Copilot Studio, Microsoft Foundry, and AI agents. - Familiarity with Data Estate Management and Information Architecture concepts. - Experience with data mesh, domain-based governance, and enterprise data platform strategies. - Knowledge of NIST AI RMF, MITRE ATLAS, OWASP Top 10 for LLM Applications, and Microsoft Zero Trust. - Experience supporting highly regulated industries such as financial services, healthcare, insurance, or government.

• Manage the overall health and performance of the professional services project portfolio. • Review project status, risks, resource constraints, financial performance, and delivery metrics. • Ensure project management standards, methodologies, and governance practices are consistently followed. • Establish portfolio reporting and executive dashboards. • Lead project reviews, risk assessments, and remediation planning. • Standardize project lifecycle processes across all service lines. • Partner closely with Resource Management and Delivery Leadership to optimize resource utilization. • Drive proactive scheduling of technical resources across all active engagements. • Balance project demand against available capacity. • Participate in weekly resource planning meetings. • Identify staffing constraints and escalate hiring or contractor needs. • Improve forecasting accuracy for upcoming project demand. • Monitor project profitability, margin attainment, burn rates, revenue recognition, and forecasting. • Review projects against gross margin targets and recommend corrective actions where needed. • Identify projects that require: • Scope realignment • Change orders • Repricing • Escalation • Executive intervention • Work closely with Finance to improve forecasting and revenue visibility.

Role Description Manage the overall health and performance of the professional services project portfolio. - Review project status, risks, resource constraints, financial performance, and delivery metrics. - Ensure project management standards, methodologies, and governance practices are consistently followed. - Establish portfolio reporting and executive dashboards. - Lead project reviews, risk assessments, and remediation planning. - Standardize project lifecycle processes across all service lines. Resource Planning & Capacity Management - Partner closely with Resource Management and Delivery Leadership to optimize resource utilization. - Drive proactive scheduling of technical resources across all active engagements. - Balance project demand against available capacity. - Participate in weekly resource planning meetings. - Identify staffing constraints and escalate hiring or contractor needs. - Improve forecasting accuracy for upcoming project demand. Project Financial Oversight - Monitor project profitability, margin attainment, burn rates, revenue recognition, and forecasting. - Review projects against gross margin targets and recommend corrective actions where needed. - Identify projects that require: - Scope realignment - Change orders - Repricing - Escalation - Executive intervention - Work closely with Finance to improve forecasting and revenue visibility. Qualifications - Bachelor's Degree in Business, Technology, Engineering, or related field. - PMP certification preferred. - 10+ years of project and program management experience. - 5+ years managing project portfolios or PMO functions. - Experience leading Professional Services, Consulting, MSP, Cloud, Infrastructure, Security, or Technology projects. - Strong financial management and forecasting experience. - Demonstrated experience managing resource planning and utilization. - Experience developing dashboards, KPIs, and executive reporting. Requirements - PMO leadership experience preferred. - Experience with Autotask, PSA platforms, Power BI, Microsoft Project, or similar systems. - PgMP, PMI-ACP, or additional portfolio management certifications. - Experience in managed services or cybersecurity organizations. - Highly adaptable within a fast-growing technology services company.

• Deliver high-quality FHIR services and integrations. • Support successful implementation of CRD and PAS workflows. • Ensure interoperability compliance and scalability. • Collaborate effectively across architecture, product, QA, and development teams. • Contribute to reusable and maintainable interoperability solutions.

Role Description We are seeking a highly motivated FHIR Engineer to join our Healthcare Interoperability team. The candidate will play a key role in designing, developing, and implementing FHIR-based interoperability solutions supporting Coverage Requirements Discovery (CRD), Prior Authorization Support (PAS), and integration between enterprise care management applications, EHR systems, and FHIR platforms. - Deliver high-quality FHIR services and integrations. - Support successful implementation of CRD and PAS workflows. - Ensure interoperability compliance and scalability. - Collaborate effectively across architecture, product, QA, and development teams. - Contribute to reusable and maintainable interoperability solutions. Qualifications - Bachelor’s degree in Computer Science, Engineering, or related field. - 7+ years of experience in software development using .NET technologies. - Strong proficiency in: - C#, ASP.NET Core, Web API - Entity Framework / ORM tools - RESTful services and microservices architecture - Good understanding of: - Design patterns (SOLID principles) - Object-Oriented Programming (OOP) - Software development lifecycle (SDLC) - Experience with SQL Server or other databases. - Familiarity with AWS is preferred. - Experience working on FHIR Project is mandatory. - Experience with version control systems (Git). Requirements - Exposure to microservices architecture & containerization (Docker/Kubernetes). - Basic knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions). - Understanding of security best practices (authentication, authorization, OAuth, JWT). - Experience with performance tuning and monitoring tools.

Role Description We are seeking a skilled and proactive Oracle DBA with deep expertise in automation and shell scripting, specifically within Oracle’s multitenant (CDB/PDB) architecture. This role focuses on optimizing and automating routine DBA operations to enhance efficiency, scalability, and reliability across multiple database instances. - Design, build, and maintain Shell scripts to automate daily DBA tasks in multitenant environments (e.g., backups, health checks, patching, provisioning). - Automate PDB-level operations: creation, cloning, unplug/plug, refreshes, and performance monitoring. - Implement backup and recovery strategies using RMAN with automated scheduling and logging. - Manage and monitor CDB and PDB performance, storage, and security. - Develop automation for startup/shutdown, tablespace monitoring, and user/role management across all PDBs. - Maintain clear documentation for automation scripts and standard operating procedures. - Ensure high availability, disaster recovery readiness, and compliance in multitenant setups. Qualifications - 5+ years of experience as an Oracle DBA with solid exposure to multitenant architecture (CDB/PDB) in Oracle 12c/19c/21c. - Expertise in Shell scripting on Unix/Linux environments. - Proven experience automating Oracle DBA tasks (monitoring, backups, user management, cloning, etc.). - Experience with Python or tools for advanced automation. - Strong knowledge of RMAN, Oracle Enterprise Manager (OEM), and SQL*Plus. - Familiarity with database security, patching, and performance tuning.

Role Description ProArch is seeking a VMware NSX & vRA Specialist to design, implement, and support VMware NSX and VMware Aria Automation (vRA) environments. The ideal candidate will have hands-on experience with network virtualization, cloud automation, VMware vSphere administration, and infrastructure automation. This role involves managing NSX networking and security, developing automated provisioning workflows, troubleshooting complex infrastructure issues, and collaborating with cross-functional teams to deliver secure, scalable, and highly available enterprise cloud solutions. - Design, implement, and manage VMware NSX and VMware Aria Automation (vRA) environments. - Configure and maintain logical networking, distributed firewall, NAT, VPN, and load balancing. - Develop and manage cloud templates and automated VM provisioning workflows. - Administer VMware vSphere, vCenter, ESXi, HA, DRS, and virtual machine lifecycle. - Automate infrastructure deployment using PowerCLI, PowerShell, Python, REST APIs, Ansible, or Terraform. - Monitor, troubleshoot, and optimize VMware infrastructure, networking, and automation platforms. - Implement network micro-segmentation and security policies to ensure compliance. - Integrate vRA with Active Directory, ServiceNow, IPAM, and other enterprise tools. - Perform upgrades, patching, backup, disaster recovery, and capacity planning activities. - Provide Level 2/Level 3 technical support, incident resolution, documentation, and change management. Qualifications - 3–8+ years of experience in VMware infrastructure administration and cloud automation. - Hands-on experience with VMware NSX-T and VMware Aria Automation (vRA). - Strong knowledge of VMware vSphere, vCenter, ESXi, HA, DRS, and virtual networking. - Experience with network virtualization, micro-segmentation, distributed firewall, NAT, VPN, and load balancing. - Proficiency in scripting and automation using PowerCLI, PowerShell, Python, REST APIs, Ansible, or Terraform. - Solid understanding of TCP/IP, VLANs, routing (BGP/OSPF), DNS, and DHCP. - Experience integrating vRA with Active Directory, ServiceNow, IPAM, or other enterprise tools. - Strong troubleshooting, analytical, and problem-solving skills. - VMware certifications (VCP-DCV, VCP-NV, or VMware Aria Automation) are preferred. - Excellent communication skills and the ability to work collaboratively in a team environment.

Role Description We are seeking a highly organized and proactive Support Services Coordinator to oversee ticket management, workflow coordination, SLA compliance, and operational support activities within our Support Services organization. This role serves as a key operational function that ensures support requests are properly triaged, assigned, tracked, and resolved in alignment with service commitments and organizational processes. The ideal candidate will possess strong coordination skills, attention to detail, and the ability to work effectively across technical teams to maintain efficient support operations and exceptional service delivery. Key Responsibilities - Ticket Oversight & Triage Coordination - Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. - Coordinate ticket triage activities and ensure appropriate assignment across the support organization. - Monitor escalations received through the Help Center and ensure they are actively addressed. - Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. - Maintain visibility into ticket queues and ensure no critical requests remain unattended. - SLA Management - Continuously monitor tickets approaching or exceeding SLA thresholds. - Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. - Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. - Track service performance metrics and highlight areas requiring operational attention. - Workflow & Scheduling Support - Coordinate scheduling of ticket-related work and align assignments with resource availability. - Facilitate collaboration between engineers, project teams, and support resources. - Help identify and address coverage gaps to ensure uninterrupted support operations. - Support workload balancing across teams to maximize efficiency and responsiveness. - Ticket Quality & Process Compliance - Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation - Promote adherence to established ticketing standards, workflows, and operational processes. - Assist in maintaining consistency and quality across support activities. - Follow-up & Status Management - Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets - Conduct timely follow-ups with responsible teams to ensure continued progress. - Prevent tickets from becoming inactive or delayed due to lack of ownership. - Workload Visibility & Business Continuity - Monitor workloads for engineers who are out of office or unavailable. - Coordinate reassignment or progression of active work to prevent service disruptions. - Ensure continuity of support activities and adherence to customer commitments. - Help Center Support - Provide backup coverage for Help Center phone queues as required. - Assist with support coordination, scheduling, and operational activities. - Support day-to-day administrative functions that contribute to effective service delivery. Qualifications - Bachelor's degree in Information Technology, Business Administration, Operations, or a related field. - 3–5 years of experience in Support Operations, Service Desk Coordination, Technical Support Administration, IT Operations, or a similar role. - Experience working with ticketing and service management platforms (e.g., ServiceNow, Jira Service Management, Zendesk, ConnectWise, Freshservice, or similar). - Strong understanding of SLA management and support workflows. - Excellent organizational, multitasking, and follow-up skills. - Strong written and verbal communication abilities. - Ability to collaborate effectively with cross-functional and technical teams. Preferred Qualifications - Experience in managed services, technical support, or IT service delivery environments. - Familiarity with ITIL principles and service management best practices. - Experience working in high-volume support environments. - Knowledge of resource scheduling and workload management practices. Success Profile - Key Traits - Highly organized and detail-oriented. - Proactive with a strong sense of ownership and accountability. - Able to drive follow-up and coordination across multiple teams. - Comfortable working in fast-paced environments with competing priorities. - Demonstrates urgency while maintaining accuracy and professionalism. - Core Capabilities - Strong workflow and operational coordination skills. - Ability to quickly identify delays, bottlenecks, and misrouted work. - Effective workload management and prioritization. - Strong problem-solving and process improvement mindset. - Proficiency in support ticketing systems and operational reporting. Impact of the Role The Support Services Coordinator plays a critical role in improving: - Engineer focus and productivity. - Ticket lifecycle management and workflow efficiency. - SLA adherence and response performance. - Operational visibility and workload continuity. - Overall consistency, quality, and effectiveness of support service delivery.

• Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. • Coordinate ticket triage activities and ensure appropriate assignment across the support organization. • Monitor escalations received through the Help Center and ensure they are actively addressed. • Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. • Maintain visibility into ticket queues and ensure no critical requests remain unattended. • Continuously monitor tickets approaching or exceeding SLA thresholds. • Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. • Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. • Track service performance metrics and highlight areas requiring operational attention. • Coordinate scheduling of ticket-related work and align assignments with resource availability. • Facilitate collaboration between engineers, project teams, and support resources. • Help identify and address coverage gaps to ensure uninterrupted support operations. • Support workload balancing across teams to maximize efficiency and responsiveness. • Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation • Promote adherence to established ticketing standards, workflows, and operational processes. • Assist in maintaining consistency and quality across support activities. • Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets • Conduct timely follow-ups with responsible teams to ensure continued progress. • Prevent tickets from becoming inactive or delayed due to lack of ownership. • Monitor workloads for engineers who are out of office or unavailable. • Coordinate reassignment or progression of active work to prevent service disruptions. • Ensure continuity of support activities and adherence to customer commitments. • Provide backup coverage for Help Center phone queues as required. • Assist with support coordination, scheduling, and operational activities. • Support day-to-day administrative functions that contribute to effective service delivery.