ProArch

• SOAR Engineering & Automation • Design, develop, implement, and maintain SOAR playbooks and automation workflows for SOC operations. • Build scalable security orchestration workflows for: • Alert triage • Automated enrichment • Threat intelligence correlation • Incident response • Containment workflows • Identity-based investigations • Case management • Reporting automation • Reporting automation • Implement and maintain integrations between SOAR platforms and various security technologies using APIs, webhooks, SDKs, and custom connectors. • Develop automation logic to improve SOC efficiency, reduce analyst fatigue, and accelerate Mean Time to Respond (MTTR) and Mean Time to Resolve. • Support SOAR platform lifecycle management including upgrades, change management, testing, governance, RBAC, and operational maintenance. • Assist with SOAR platform administration, identity & access management, and environment hardening. • Hands-on experience integrating and automating workflows involving: • Microsoft Defender for Endpoint (MDE) • Microsoft Defender XDR • Microsoft Defender for Identity (MDI) • Microsoft Defender for Office 365 (MDO) • Microsoft Defender for Cloud Apps (MDCA) • Microsoft Purview • Microsoft Identity Protection / Entra ID • CrowdStrike Falcon • Threat Intelligence platforms • (Must have) SIEM platforms (Microsoft Sentinel & Defender XDR) • Graph API • Ticketing platforms (Datto Autotask preferred) • Email security solutions • Endpoint detection & response platforms • Identity and authentication platforms • Cloud security solutions • Work collaboratively with SOC Managers, SOC Team Leads, Analysts, and Security Consultants to identify automation opportunities. • Create operational enhancements to improve detection engineering, investigation workflows, escalation efficiency, and reporting. • Assist with scaling SOC operations using automation and AI-driven initiatives. • Support operational maturity improvements within the SOC environment. • Participate in incident response automation strategy discussions and implementation planning. • Contribute to SOC transformation initiatives focused on operational scalability and service optimization. • Contribute to AI-enabled SOC initiatives and intelligent automation projects. • Assist in implementing AI orchestration and automation use cases within security operations. • Research and evaluate emerging AI and automation technologies relevant to cybersecurity operations. • Support initiatives focused on autonomous investigation workflows, enrichment intelligence, and analyst assistance capabilities. • Coordinate automation initiatives with internal stakeholders and external vendors. • Work closely with SOAR vendors for implementation support, troubleshooting, optimization, and feature enablement. • Participate in project planning, implementation tracking, testing, and deployment activities. • Maintain technical documentation, workflow diagrams, integration references, and operational runbooks. • Support cross-functional cybersecurity projects and operational improvements

**About ProArch:** At ProArch, we partner with businesses around the world to turn big ideas into better outcomes through IT services that span cybersecurity, cloud, data, AI, and app development. We’re 400+ team members strong across 3 countries (we call ourselves ProArchians)—and here’s what connects us all: - A love for solving real business problems - A belief in doing what’s right **What’s it like to work here?** - You’ll keep growing. You’ll work alongside domain experts who love to share what they know. - You’ll be supported, heard, and trusted to make an impact. - You’ll take on projects that touch industries, communities, and lives. - You’ll have the time to focus on what matters most in your life outside of work. At ProArch, you’ll be part of teams that design and deliver technology solutions solving real business challenges for our clients. With services spanning AI, Data, Application Development, Cybersecurity, Cloud & Infrastructure, and Industry Solutions, your work may involve building intelligent applications, securing business‑critical systems, or supporting cloud migrations and infrastructure modernization. Every role here contributes to shaping outcomes for global clients and driving meaningful impact. You’ll collaborate with experts across data, AI, engineering, cloud, cybersecurity, and infrastructure—solving complex problems with creativity, precision, and purpose. You’ll join a culture rooted in technology, curiosity, and continuous learning. A place where we move fast, trust you to make an impact, encourage innovation, and support your growth. **About Position:** At ProArch, a leader in IT security consulting with presence in the US, UK, and India, we are looking for a skilled L3 SOC Analyst / Incident Response Analyst to join our Security Operations Center (SOC) team. In this critical role, you will be responsible for advanced incident detection, investigation, and response to complex cybersecurity threats. Leveraging your extensive experience and expertise, you will lead incident response activities, perform deep-dive analysis, and coordinate with cross-functional teams to mitigate risks and strengthen our security posture. If you thrive in a dynamic, fast-paced environment and are passionate about defending organizations against sophisticated cyber threats, this position is ideal for you.Role Summary ProArch are seeking a highly skilled and technically strong L3 SOC Analyst / Incident Response Analyst to operate within a Managed Security Services Provider (MSSP) environment, supporting multiple customer environments across diverse industries. **This role is heavily focused on:** - Incident Response - Threat Investigation - Detection Engineering - DFIR Operations - SOC Automation - Threat Hunting - Security Platform Engineering - Response Workflow Optimization The ideal candidate combines strong incident response expertise, deep Microsoft security platform knowledge, hands-on detection engineering capability, and SOC automation experience within a fast-paced MSSP environment. This is not a traditional alert-monitoring SOC Analyst role. The position requires strong investigative, analytical, and response-oriented cybersecurity capabilities. **Key Responsibilities** **1. Incident Response & Threat Investigation** • Lead and support advanced security incident investigations across multiple customer environments **Perform:** - Threat triage and validation - IOC analysis and threat correlation - Endpoint and identity investigations - Email security investigations - Cloud security incident analysis - Root cause analysis **Investigate and respond to:** - Account compromise incidents - Business Email Compromise (BEC) - Malware and ransomware activity - Privilege escalation - Lateral movement activity - Suspicious cloud and identity-based attacks - Advanced phishing and social engineering campaigns - Coordinate containment, remediation, and recovery activities with customer and internal teams - Support high-severity incident escalation handling and response coordination - Provide detailed investigation findings, timelines, impact assessments, and response recommendations - Conduct proactive threat hunting and threat validation activities where required - Support digital forensics and evidence collection activities when applicable **2. Detection Engineering & SIEM Operations** Design, develop, and maintain advanced detection rules across: - Microsoft Sentinel - Microsoft Defender XDR Develop and optimize: - KQL queries - Analytics rules - Correlation logic - Detection use cases **Perform:** - Detection tuning - False positive reduction - Behavioral baselining - Threat-based detection improvements - Build and maintain reusable detection content and query libraries - Support proactive detection engineering initiatives aligned with emerging threats and attacker techniques - Leverage threat intelligence and MITRE ATT&CK mapping to improve detection coverage **3. SOC Automation & SOAR Engineering** Design and implement SOC automation workflows using: - Microsoft Sentinel Playbooks - Logic Apps - SOAR platforms - API-driven integrations **Build workflows for:** - Alert enrichment - Incident routing - Automated containment actions - Threat intelligence enrichment - Ticket synchronization - Investigation acceleration - Develop scalable automation frameworks to improve SOC operational efficiency - Support continuous optimization of SOC workflows and automation coverage - Create automation standards and reusable workflow templates across customer environments **4. Microsoft Security Platform Operations** **Provide hands-on operational support, investigation, tuning, administration, and engineering for:** - Microsoft Defender for Endpoint (MDE) - Microsoft Defender XDR - Microsoft Defender for Identity (MDI) - Microsoft Defender for Office 365 (MDO) - Microsoft Defender for Cloud Apps (MDCA) - Microsoft Purview - Microsoft Identity Protection / Entra ID - Microsoft Sentinel **5. AI Security & Modern Threat Operations** Support detection and response activities related to: - AI-orchestrated attacks - Identity-based attacks - Cloud-native threats - Advanced phishing and social engineering campaigns - Leverage AI-assisted SOC operations and automation capabilities where applicable - Support modern detection strategies aligned with evolving attacker techniques - Evaluate opportunities to integrate AI-driven efficiencies into detection, investigation, and response workflows **6. Client & Operational Support** - Participate in customer incident discussions and escalation calls when required - Support onboarding of new customer environments and security integrations - **Maintain:** - Investigation playbooks - SOPs - Workflow documentation - Operational runbooks - Detection documentation **Collaborate closely with:** - SOC Operations - Security Engineering - Vendors - Consulting teams - Customer stakeholders - Support operational improvement initiatives across SOC and DFIR functions

Role Description At ProArch, a leader in IT security consulting with presence in the US, UK, and India, we are looking for a skilled L3 SOC Analyst / Incident Response Analyst to join our Security Operations Center (SOC) team. In this critical role, you will be responsible for advanced incident detection, investigation, and response to complex cybersecurity threats. Leveraging your extensive experience and expertise, you will lead incident response activities, perform deep-dive analysis, and coordinate with cross-functional teams to mitigate risks and strengthen our security posture. This role is heavily focused on: - Incident Response - Threat Investigation - Detection Engineering - DFIR Operations - SOC Automation - Threat Hunting - Security Platform Engineering - Response Workflow Optimization The ideal candidate combines strong incident response expertise, deep Microsoft security platform knowledge, hands-on detection engineering capability, and SOC automation experience within a fast-paced MSSP environment. This is not a traditional alert-monitoring SOC Analyst role. The position requires strong investigative, analytical, and response-oriented cybersecurity capabilities. Key Responsibilities - Incident Response & Threat Investigation - Lead and support advanced security incident investigations across multiple customer environments - Perform: - Threat triage and validation - IOC analysis and threat correlation - Endpoint and identity investigations - Email security investigations - Cloud security incident analysis - Root cause analysis - Investigate and respond to: - Account compromise incidents - Business Email Compromise (BEC) - Malware and ransomware activity - Privilege escalation - Lateral movement activity - Suspicious cloud and identity-based attacks - Advanced phishing and social engineering campaigns - Coordinate containment, remediation, and recovery activities with customer and internal teams - Support high-severity incident escalation handling and response coordination - Provide detailed investigation findings, timelines, impact assessments, and response recommendations - Conduct proactive threat hunting and threat validation activities where required - Support digital forensics and evidence collection activities when applicable - Detection Engineering & SIEM Operations - Design, develop, and maintain advanced detection rules across: - Microsoft Sentinel - Microsoft Defender XDR - Develop and optimize: - KQL queries - Analytics rules - Correlation logic - Detection use cases - Perform: - Detection tuning - False positive reduction - Behavioral baselining - Threat-based detection improvements - Build and maintain reusable detection content and query libraries - Support proactive detection engineering initiatives aligned with emerging threats and attacker techniques - Leverage threat intelligence and MITRE ATT&CK mapping to improve detection coverage - SOC Automation & SOAR Engineering - Design and implement SOC automation workflows using: - Microsoft Sentinel Playbooks - Logic Apps - SOAR platforms - API-driven integrations - Build workflows for: - Alert enrichment - Incident routing - Automated containment actions - Threat intelligence enrichment - Ticket synchronization - Investigation acceleration - Develop scalable automation frameworks to improve SOC operational efficiency - Support continuous optimization of SOC workflows and automation coverage - Create automation standards and reusable workflow templates across customer environments - Microsoft Security Platform Operations - Provide hands-on operational support, investigation, tuning, administration, and engineering for: - Microsoft Defender for Endpoint (MDE) - Microsoft Defender XDR - Microsoft Defender for Identity (MDI) - Microsoft Defender for Office 365 (MDO) - Microsoft Defender for Cloud Apps (MDCA) - Microsoft Purview - Microsoft Identity Protection / Entra ID - Microsoft Sentinel - Additional technologies include: - CrowdStrike Falcon - Threat Intelligence platforms - Email security solutions - Endpoint Detection & Response (EDR) platforms - Identity and authentication platforms - Cloud security solutions - Ticketing platforms (Datto Autotask preferred) - AI Security & Modern Threat Operations - Support detection and response activities related to: - AI-orchestrated attacks - Identity-based attacks - Cloud-native threats - Advanced phishing and social engineering campaigns - Leverage AI-assisted SOC operations and automation capabilities where applicable - Support modern detection strategies aligned with evolving attacker techniques - Evaluate opportunities to integrate AI-driven efficiencies into detection, investigation, and response workflows - Client & Operational Support - Participate in customer incident discussions and escalation calls when required - Support onboarding of new customer environments and security integrations - Maintain: - Investigation playbooks - SOPs - Workflow documentation - Operational runbooks - Detection documentation - Collaborate closely with: - SOC Operations - Security Engineering - Vendors - Consulting teams - Customer stakeholders - Support operational improvement initiatives across SOC and DFIR functions Qualifications - Bachelor’s Degree / Graduation in: Computer Science/Information Technology/Cybersecurity or related technical field is mandatory - Relevant cybersecurity and automation-focused certifications will be considered an added advantage. - 6-9 years of overall cybersecurity experience - Strong hands-on experience in: - Incident Response - Threat Investigation - SOC Operations - Detection Engineering - DFIR activities - Prior Incident Response Analyst experience is highly preferred - Experience working within MSSP environments preferred - Experience supporting or collaborating with US-based teams/vendors preferred - Proven hands-on experience with SOAR platforms in enterprise or MSSP environments - Strong experience designing and implementing SOC automation workflows from scratch - Experience supporting enterprise Security Operations Center (SOC) environments - Experience with detection engineering and SIEM rule development Requirements - Strong hands-on experience with: - Microsoft Defender for Endpoint (MDE) - Microsoft Defender XDR - Microsoft Defender for Identity (MDI) - Microsoft Defender for Office 365 (MDO) - Microsoft Defender for Cloud Apps (MDCA) - Microsoft Purview - Microsoft Identity Protection / Entra ID - CrowdStrike Falcon - Threat Intelligence platforms - Microsoft Sentinel (Mandatory) - Defender XDR SIEM operations (Mandatory) - Graph API - Datto Autotask or equivalent ticketing systems - Email security solutions - Endpoint Detection & Response (EDR) platforms - Identity and authentication platforms - Cloud security technologies - Strong experience creating: - Detection rules - Analytics rules - KQL queries - Detection tuning and fine-tuning - Experience with: - SOC workflow design - SOC automation - SOAR engineering - API integrations - Workflow orchestration - Understanding of: - MITRE ATT&CK - Threat detection methodologies - Threat hunting methodologies - AI-driven attack techniques - AI use cases in SOC operations - Preferred experience with: - PowerShell - Python - REST APIs - Logic Apps - KQL (Mandatory) Preferred Certifications - Microsoft SC-200 - Microsoft SC-401 - Microsoft AZ-500 - Microsoft SC-900 - Microsoft SC-100 - CISSP - Security Automation / SOAR Automation / SOAR Certifications Soft Skills & Work Style - Strong verbal and written communication skills with the ability to work effectively across technical and non-technical teams - Excellent collaboration and stakeholder coordination skills across SOC Operations, Engineering, Consulting, Vendors, and Leadership teams - Strong documentation and technical writing capabilities for investigations, workflows, SOPs, and operational procedures - Ability to work independently in a remote-first, multicultural, and fast-paced MSSP environment - Self-driven, proactive, and highly organized with strong ownership and accountability - Strong analytical, troubleshooting, and problem-solving skills - Comfortable managing multiple projects, priorities, and operational initiatives simultaneously - Team-oriented mindset with the ability to operate effectively as an individual contributor - Professional communication and coordination skills for working with US-based teams and vendors - Adaptable and flexible to evolving operational and business requirements Working Model - Rotational Shift (US Business Hours or After Hours) - Remote-first operational model - Participation in on-call escalation rotation for critical incidents when required What Success Looks Like - High-quality incident investigations and response handling - Improved detection fidelity and reduced false positives - Increased SOC automation coverage and operational efficiency - Faster containment and response coordination - Consistent and high-quality incident response across customer environments - Strong collaboration across SOC, Engineering, and Customer teams - Continuous improvement of detection, automation, and DFIR capabilities

Role Description ProArch IT Solutions is seeking a highly motivated and technically skilled Security / SOAR Automation Engineer to join our global cybersecurity operations team supporting a fast-paced Managed Security Services Provider (MSSP) environment. The ideal candidate will possess strong hands-on experience in cybersecurity automation, SOAR platform engineering, SOC workflow orchestration, and security integrations across modern security ecosystems. This role is heavily focused on designing, implementing, optimizing, and scaling SOC automation capabilities to improve operational efficiency, incident response, alert enrichment, triage automation, threat intelligence utilization, and AI-driven security operations enhancements. The Engineer will work closely with SOC Operations, Security Engineering, Security Consulting, and Leadership teams to deliver automation initiatives and operational improvements while supporting a globally distributed security environment. This is a permanently remote opportunity for candidates based in India, aligned primarily to USA Eastern Time (ET) business hours, with flexibility depending on operational requirements. Key Responsibilities - SOAR Engineering & Automation - Design, develop, implement, and maintain SOAR playbooks and automation workflows for SOC operations. - Build scalable security orchestration workflows for: - Alert triage - Automated enrichment - Threat intelligence correlation - Incident response - Containment workflows - Identity-based investigations - Case management - Reporting automation - Implement and maintain integrations between SOAR platforms and various security technologies using APIs, webhooks, SDKs, and custom connectors. - Develop automation logic to improve SOC efficiency, reduce analyst fatigue, and accelerate Mean Time to Respond (MTTR) and Mean Time to Resolve. - Support SOAR platform lifecycle management including upgrades, change management, testing, governance, RBAC, and operational maintenance. - Assist with SOAR platform administration, identity & access management, and environment hardening. - Security Platform Integrations - Hands-on experience integrating and automating workflows involving: - Microsoft Defender for Endpoint (MDE) - Microsoft Defender XDR - Microsoft Defender for Identity (MDI) - Microsoft Defender for Office 365 (MDO) - Microsoft Defender for Cloud Apps (MDCA) - Microsoft Purview - Microsoft Identity Protection / Entra ID - CrowdStrike Falcon - Threat Intelligence platforms - (Must have) SIEM platforms (Microsoft Sentinel & Defender XDR) - Graph API - Ticketing platforms (Datto Autotask preferred) - Email security solutions - Endpoint detection & response platforms - Identity and authentication platforms - Cloud security solutions - SOC Operations Enhancement - Work collaboratively with SOC Managers, SOC Team Leads, Analysts, and Security Consultants to identify automation opportunities. - Create operational enhancements to improve detection engineering, investigation workflows, escalation efficiency, and reporting. - Assist with scaling SOC operations using automation and AI-driven initiatives. - Support operational maturity improvements within the SOC environment. - Participate in incident response automation strategy discussions and implementation planning. - Contribute to SOC transformation initiatives focused on operational scalability and service optimization. - AI & Advanced Security Operations - Contribute to AI-enabled SOC initiatives and intelligent automation projects. - Assist in implementing AI orchestration and automation use cases within security operations. - Research and evaluate emerging AI and automation technologies relevant to cybersecurity operations. - Support initiatives focused on autonomous investigation workflows, enrichment intelligence, and analyst assistance capabilities. - Collaboration & Project Coordination - Coordinate automation initiatives with internal stakeholders and external vendors. - Work closely with SOAR vendors for implementation support, troubleshooting, optimization, and feature enablement. - Participate in project planning, implementation tracking, testing, and deployment activities. - Maintain technical documentation, workflow diagrams, integration references, and operational runbooks. - Support cross-functional cybersecurity projects and operational improvements. Qualifications - Bachelor’s Degree / Graduation in Computer Science, Information Technology, Cybersecurity, Engineering, or a related technical field is mandatory. - Relevant cybersecurity certifications and automation-focused certifications will be considered an added advantage. - 3–5 years of overall cybersecurity experience. - Proven hands-on experience with SOAR platforms in enterprise or MSSP environments. - Strong experience designing and implementing automation workflows from scratch. - Experience supporting Security Operations Center (SOC) environments. - Prior SOC Analyst experience is highly preferred. - Experience working within Managed Security Services Provider (MSSP) environments preferred. - Experience supporting or collaborating with US-based teams/vendors preferred. Technical Skills - Strong hands-on experience with SOAR technologies. - Experience with Torq SOAR preferred. - Strong understanding of: - Incident response workflows - SOC operations - Detection engineering - Security orchestration - Threat intelligence - API integrations - Authentication mechanisms - Identity-based security workflows - Experience integrating security tools using: - REST APIs - JSON - Webhooks - Python - PowerShell - Scripting/automation frameworks - Familiarity with SIEM platforms and alert correlation logic. - Experience with ticketing systems, preferably Datto Autotask. - Understanding endpoints, cloud, identity, and email security ecosystems. Preferred Qualifications - Experience implementing AI-driven SOC workflows. - Exposure to AI orchestration in cybersecurity operations. - Knowledge of security operations metrics and optimization strategies. - Experience with security automation governance and change management. - Exposure to cloud security platforms and SaaS security controls. - Familiarity with DevSecOps or infrastructure automation concepts. - Relevant cybersecurity certifications are advantageous like Security+, CySA+, GCIH, SC-200, AZ-500, SOAR platform certifications, Splunk / Microsoft certifications. Soft Skills & Work Style - Strong verbal and written communication skills with the ability to work effectively across technical and non-technical teams. - Excellent collaboration and stakeholder coordination skills across SOC Operations, Engineering, Consulting, Vendors, and Leadership teams. - Strong documentation and technical writing capabilities for workflows, SOPs, and operational procedures. - Ability to work independently in a remote-first, multicultural, and fast-paced MSSP environment. - Self-driven, proactive, and highly organized with strong ownership and accountability. - Strong analytical, troubleshooting, and problem-solving skills. - Comfortable managing multiple projects, priorities, and operational initiatives simultaneously. - Team-oriented mindset with the ability to operate effectively as an individual contributor. - Professional communication and coordination skills for working with US-based teams and vendors. - Adaptable and flexible to evolving operational and business requirements. Work Schedule & Environment - Primary alignment with USA Eastern Time (ET) business hours. - Permanently remote working opportunity within India. - Flexible working model based on operational requirements and project demands. - Fast-paced MSSP and cybersecurity operations environment. What Success Looks Like in This Role - Successful deployment and optimization of SOC automation workflows. - Measurable reduction in manual SOC effort and alert fatigue. - Improved operational efficiency and response timelines. - Reliable integration and orchestration across security ecosystems. - Contribution toward scalable, AI-enabled cybersecurity operations. - Strong collaboration with SOC leadership, analysts, engineering, and consulting teams. - Continuous innovation and operational enhancement within the security operations function.

Role Description Lead the scalable design and implementation of IBM ITX-based integration solutions across healthcare payer systems. - Architect and optimize transformation maps and data flows for high-volume healthcare EDI transactions such as 837, 835, 834, 270/271, and 276/277. - Ensure solution architectures are modular, extensible, and aligned with enterprise integration patterns and scalability goals. - Act as the SME for the ITX Pack for Healthcare Payer, offering best practices on compliance, transformation rules, and partner onboarding. - Collaborate across business and technical teams to translate complex integration needs into resilient and scalable ITX solutions. - Develop architectural and interface documentation supporting deployment, maintenance, and knowledge transfer. - Guide and mentor teams on solution design patterns, performance tuning, and reuse strategies. - Work with DevOps and release management teams to integrate ITX solutions into CI/CD pipelines and scalable infrastructure. - Conduct impact analysis and proactive performance testing to ensure long-term scalability and reliability. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred). - 8+ years of experience in EDI/integration development, with at least 5 years of hands-on IBM ITX expertise in healthcare payer environments. - Proven experience in designing scalable data transformation solutions using IBM ITX with complex type trees and mapping. - Strong command of HIPAA X12 transaction sets and healthcare business processes (837 Claims, 835 Remittance, 834 Enrollment, etc.). - Demonstrated ability to lead enterprise-wide, scalable architecture initiatives and performance-tuned deployments. - Familiarity with enterprise integration platforms such as IBM B2Bi, Sterling Integrator, or equivalent. - Competence in scripting for automation (e.g., Shell, JavaScript, Python) and working with cloud or containerized environments. - Excellent communication skills, with the ability to present architecture decisions to both technical and business stakeholders. Company Description

• Responsible for designing, developing, and maintaining automation frameworks using Selenium and Java • Ensure the reliability and efficiency of applications • Create and maintain functional automation frameworks • Implement and optimize the Page Object Model (POM) framework • Design and execute automated test scripts for web applications and APIs • Integrate automation test suites with JIRA for management and tracking • Collaborate with cross-functional teams to ensure test coverage • Implement continuous integration and testing strategies • Mentor manual testers in automation skills development • Troubleshoot automation issues and provide solutions • Optimize test execution through parallel execution and improved efficiency

- Act as an L2/L3 escalation engineer for complex Windows and server related incidents - Provide second level IT support to customers via phone, email, chat, and remote access, with a strong focus on cloud and infrastructure services - Administer and support Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, and related services - Utilize out of band management tools such as iLO and DRAC for server diagnostics, recovery, firmware updates, and hardware troubleshooting - Collaborate with Network teams and demonstrate working knowledge of Cisco and Barracuda networking/security devices for cross domain troubleshooting - Support and maintain enterprise backup and recovery solutions, including Veeam and cloud based backup platforms - Perform backup validation, restore testing, and disaster recovery activities to meet operational and audit requirements - Manage endpoint and device administration using Microsoft Intune, including MDM/MAM policies, device compliance, application deployment, and remote support - Support remote access and virtualization platforms, including Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD) - Maintain working knowledge of on premises hardware and storage systems, including servers, NAS/storage platforms, and related troubleshooting - Participate in and support IT infrastructure and cloud projects, including server upgrades, migrations, and platform enhancements - Create and maintain server build documents, technical documentation, runbooks, and SOPs - Administer and support Active Directory and Microsoft Entra ID (Azure AD), including user/group management, identities, access controls, and hybrid identity integrations. - Conduct patching, upgrades, performance tuning, and lifecycle management for Windows and server platforms - Provide operational support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and core tenant administration. - Support and maintain Azure Virtual Desktop (AVD) environments, including host pools, session hosts, user access, and performance troubleshooting. - Participate in major incident bridges (P1/P2) and lead or contribute to root cause analysis (RCA) - Execute server related changes in accordance with established change management processes - Mentor junior engineers and promote knowledge sharing and documentation standards within the team - Ensure effective ticket management, with adherence to defined KPIs and SLAs

• Act as an L2/L3 escalation engineer for complex network incidents from the GSC / NOC team. • Manage and support cloud infrastructure, with a focus on Azure networking services and Azure AD administration. • Monitor, troubleshoot, and resolve issues related to firewalls, routing & switching, VPN connectivity, and network segmentation/security controls. • Configure, manage, and support enterprise firewall platforms, including Barracuda CloudGen Firewalls and FortiGate Firewalls. • Design and manage IP addressing and network topology, including subnet masks, CIDR calculations, VLAN planning, and NAT configurations. • Support and maintain secure remote connectivity through site-to-site VPNs, client-to-site VPNs, and IPSec/SSL VPN tunnels. • Create and maintain network diagrams, technical documentation, runbooks, and SOPs. • Participate in major incident bridges (P1/P2) and drive root cause analysis (RCA). • Collaborate with Cloud, Security, and Server teams during cross-domain incidents. • Perform network changes following established change management processes. • Mentor junior engineers and contribute to knowledge sharing within the team. • Implement and monitor network security controls and best practices to protect corporate and client environments. • Ensure effective ticket management, with adherence to defined KPIs and SLAs. • Collaborate with architecture teams to design hybrid infrastructure solutions integrating on premises and cloud systems. • Conduct performance tuning, patching, and upgrades for network and related cloud environments.

Role Description ProArch is seeking a highly skilled Senior Automation Engineer with 8+ years of experience in test automation to join our dynamic team. This role will be responsible for designing, developing, and maintaining automation frameworks using Selenium and Java, ensuring the reliability and efficiency of our applications. The ideal candidate will have strong expertise in functional automation testing, Page Object Model (POM) framework, and experience integrating automation frameworks with JIRA for seamless defect tracking and test management. - Strong knowledge of software development lifecycles. - Experience in testing GUI applications, web services, and web applications (both backend and frontend). - Skilled in backend testing with SQL queries for data integrity. - Develops Test Plans and Cases based on requirements. - Creates and maintains functional automation frameworks using Selenium and Java. - Implements and optimizes the Page Object Model (POM) framework. - Designs and executes automated test scripts for web applications and APIs. - Integrates automation test suites with JIRA for management and tracking. - Collaborates with cross-functional teams to ensure test coverage. - Implements continuous integration and testing strategies. - Mentors manual testers in automation skills development. - Troubleshoots automation issues and provides solutions. - Optimizes test execution through parallel execution and improved efficiency. - Stays updated with emerging technologies to enhance automation. - Excellent verbal and written communication skills. Qualifications - 8+ years of experience in test automation with a strong focus on functional testing. - Expertise in Selenium WebDriver and Java for automation framework development. - Strong hands-on experience with the Page Object Model (POM) framework. - Experience integrating test automation with JIRA for defect tracking and test management. - Strong knowledge of test frameworks such as TestNG or JUnit. - Hands-on experience with API automation testing using tools like RestAssured / Karate / Postman. - Familiarity with CI/CD pipelines and version control tools like Git. - Experience in training and coaching manual testers to upskill them in automation. - Strong problem-solving skills with the ability to debug and resolve automation failures. - Excellent communication and collaboration skills in a fast-paced agile environment.

Role Description Proarch is Seeking for an experienced Network Engineer to join our Global Support Center (GSC) team. This role serves as an escalation point for complex network-related incidents across global client environments and supports 24×7 operations for mission critical infrastructure. The ideal candidate brings strong hands on experience in enterprise networking and firewall technologies, excels in troubleshooting, and is comfortable working in an MSP/NOC-style environment. You will collaborate closely with cross-functional teams to ensure secure, reliable, and scalable operations. - Act as an L2/L3 escalation engineer for complex network incidents from the GSC / NOC team. - Manage and support cloud infrastructure, with a focus on Azure networking services and Azure AD administration. - Monitor, troubleshoot, and resolve issues related to firewalls, routing & switching, VPN connectivity, and network segmentation/security controls. - Configure, manage, and support enterprise firewall platforms, including Barracuda CloudGen Firewalls and FortiGate Firewalls. - Design and manage IP addressing and network topology, including subnet masks, CIDR calculations, VLAN planning, and NAT configurations. - Support and maintain secure remote connectivity through site-to-site VPNs, client-to-site VPNs, and IPSec/SSL VPN tunnels. - Create and maintain network diagrams, technical documentation, runbooks, and SOPs. - Participate in major incident bridges (P1/P2) and drive root cause analysis (RCA). - Collaborate with Cloud, Security, and Server teams during cross-domain incidents. - Perform network changes following established change management processes. - Mentor junior engineers and contribute to knowledge sharing within the team. - Implement and monitor network security controls and best practices to protect corporate and client environments. - Ensure effective ticket management, with adherence to defined KPIs and SLAs. - Collaborate with architecture teams to design hybrid infrastructure solutions integrating on premises and cloud systems. - Conduct performance tuning, patching, and upgrades for network and related cloud environments. Qualifications - Bachelor’s degree in Computer Science, IT, or related field. - 5–10 years of experience in networking, cloud administration, or related IT infrastructure roles. - Relevant certifications such as CCNA or CCNP or equivalent. - Cloud infrastructure support and Azure AD administration. - Strong fundamentals in TCP/IP, routing & switching, subnetting, VLANs, and NAT. - Experience with Azure networking and VPN connectivity. - Hands on experience with at least one major firewall platform (e.g., Barracuda CloudGen Firewalls, FortiGate Firewalls). - Familiarity with ITSM tools and structured incident management. - Strong troubleshooting and problem solving skills. - Clear verbal and written communication. - Team oriented mindset with a willingness to mentor others. - Ticket management and escalation handling. - KPI/SLA performance tracking. Benefits - Empower employees to develop at their own pace through Career Pathways. - Foster a culture of positivity, inclusivity, and respect. - Prioritize work-life harmony with flexible work schedules. - Encourage community involvement through volunteer efforts and charitable initiatives. - Recognize extraordinary efforts with appreciation programs.