ProArch

Role Description We are seeking a skilled and proactive Oracle DBA with deep expertise in automation and shell scripting, specifically within Oracle’s multitenant (CDB/PDB) architecture. This role focuses on optimizing and automating routine DBA operations to enhance efficiency, scalability, and reliability across multiple database instances. - Design, build, and maintain Shell scripts to automate daily DBA tasks in multitenant environments (e.g., backups, health checks, patching, provisioning). - Automate PDB-level operations: creation, cloning, unplug/plug, refreshes, and performance monitoring. - Implement backup and recovery strategies using RMAN with automated scheduling and logging. - Manage and monitor CDB and PDB performance, storage, and security. - Develop automation for startup/shutdown, tablespace monitoring, and user/role management across all PDBs. - Maintain clear documentation for automation scripts and standard operating procedures. - Ensure high availability, disaster recovery readiness, and compliance in multitenant setups. Qualifications - 5+ years of experience as an Oracle DBA with solid exposure to multitenant architecture (CDB/PDB) in Oracle 12c/19c/21c. - Expertise in Shell scripting on Unix/Linux environments. - Proven experience automating Oracle DBA tasks (monitoring, backups, user management, cloning, etc.). - Experience with Python or tools for advanced automation. - Strong knowledge of RMAN, Oracle Enterprise Manager (OEM), and SQL*Plus. - Familiarity with database security, patching, and performance tuning.

Role Description ProArch is seeking a VMware NSX & vRA Specialist to design, implement, and support VMware NSX and VMware Aria Automation (vRA) environments. The ideal candidate will have hands-on experience with network virtualization, cloud automation, VMware vSphere administration, and infrastructure automation. This role involves managing NSX networking and security, developing automated provisioning workflows, troubleshooting complex infrastructure issues, and collaborating with cross-functional teams to deliver secure, scalable, and highly available enterprise cloud solutions. - Design, implement, and manage VMware NSX and VMware Aria Automation (vRA) environments. - Configure and maintain logical networking, distributed firewall, NAT, VPN, and load balancing. - Develop and manage cloud templates and automated VM provisioning workflows. - Administer VMware vSphere, vCenter, ESXi, HA, DRS, and virtual machine lifecycle. - Automate infrastructure deployment using PowerCLI, PowerShell, Python, REST APIs, Ansible, or Terraform. - Monitor, troubleshoot, and optimize VMware infrastructure, networking, and automation platforms. - Implement network micro-segmentation and security policies to ensure compliance. - Integrate vRA with Active Directory, ServiceNow, IPAM, and other enterprise tools. - Perform upgrades, patching, backup, disaster recovery, and capacity planning activities. - Provide Level 2/Level 3 technical support, incident resolution, documentation, and change management. Qualifications - 3–8+ years of experience in VMware infrastructure administration and cloud automation. - Hands-on experience with VMware NSX-T and VMware Aria Automation (vRA). - Strong knowledge of VMware vSphere, vCenter, ESXi, HA, DRS, and virtual networking. - Experience with network virtualization, micro-segmentation, distributed firewall, NAT, VPN, and load balancing. - Proficiency in scripting and automation using PowerCLI, PowerShell, Python, REST APIs, Ansible, or Terraform. - Solid understanding of TCP/IP, VLANs, routing (BGP/OSPF), DNS, and DHCP. - Experience integrating vRA with Active Directory, ServiceNow, IPAM, or other enterprise tools. - Strong troubleshooting, analytical, and problem-solving skills. - VMware certifications (VCP-DCV, VCP-NV, or VMware Aria Automation) are preferred. - Excellent communication skills and the ability to work collaboratively in a team environment.

Role Description We are seeking a highly organized and proactive Support Services Coordinator to oversee ticket management, workflow coordination, SLA compliance, and operational support activities within our Support Services organization. This role serves as a key operational function that ensures support requests are properly triaged, assigned, tracked, and resolved in alignment with service commitments and organizational processes. The ideal candidate will possess strong coordination skills, attention to detail, and the ability to work effectively across technical teams to maintain efficient support operations and exceptional service delivery. Key Responsibilities - Ticket Oversight & Triage Coordination - Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. - Coordinate ticket triage activities and ensure appropriate assignment across the support organization. - Monitor escalations received through the Help Center and ensure they are actively addressed. - Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. - Maintain visibility into ticket queues and ensure no critical requests remain unattended. - SLA Management - Continuously monitor tickets approaching or exceeding SLA thresholds. - Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. - Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. - Track service performance metrics and highlight areas requiring operational attention. - Workflow & Scheduling Support - Coordinate scheduling of ticket-related work and align assignments with resource availability. - Facilitate collaboration between engineers, project teams, and support resources. - Help identify and address coverage gaps to ensure uninterrupted support operations. - Support workload balancing across teams to maximize efficiency and responsiveness. - Ticket Quality & Process Compliance - Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation - Promote adherence to established ticketing standards, workflows, and operational processes. - Assist in maintaining consistency and quality across support activities. - Follow-up & Status Management - Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets - Conduct timely follow-ups with responsible teams to ensure continued progress. - Prevent tickets from becoming inactive or delayed due to lack of ownership. - Workload Visibility & Business Continuity - Monitor workloads for engineers who are out of office or unavailable. - Coordinate reassignment or progression of active work to prevent service disruptions. - Ensure continuity of support activities and adherence to customer commitments. - Help Center Support - Provide backup coverage for Help Center phone queues as required. - Assist with support coordination, scheduling, and operational activities. - Support day-to-day administrative functions that contribute to effective service delivery. Qualifications - Bachelor's degree in Information Technology, Business Administration, Operations, or a related field. - 3–5 years of experience in Support Operations, Service Desk Coordination, Technical Support Administration, IT Operations, or a similar role. - Experience working with ticketing and service management platforms (e.g., ServiceNow, Jira Service Management, Zendesk, ConnectWise, Freshservice, or similar). - Strong understanding of SLA management and support workflows. - Excellent organizational, multitasking, and follow-up skills. - Strong written and verbal communication abilities. - Ability to collaborate effectively with cross-functional and technical teams. Preferred Qualifications - Experience in managed services, technical support, or IT service delivery environments. - Familiarity with ITIL principles and service management best practices. - Experience working in high-volume support environments. - Knowledge of resource scheduling and workload management practices. Success Profile - Key Traits - Highly organized and detail-oriented. - Proactive with a strong sense of ownership and accountability. - Able to drive follow-up and coordination across multiple teams. - Comfortable working in fast-paced environments with competing priorities. - Demonstrates urgency while maintaining accuracy and professionalism. - Core Capabilities - Strong workflow and operational coordination skills. - Ability to quickly identify delays, bottlenecks, and misrouted work. - Effective workload management and prioritization. - Strong problem-solving and process improvement mindset. - Proficiency in support ticketing systems and operational reporting. Impact of the Role The Support Services Coordinator plays a critical role in improving: - Engineer focus and productivity. - Ticket lifecycle management and workflow efficiency. - SLA adherence and response performance. - Operational visibility and workload continuity. - Overall consistency, quality, and effectiveness of support service delivery.

• Monitor incoming, assigned, and escalated support tickets to ensure timely ownership and resolution. • Coordinate ticket triage activities and ensure appropriate assignment across the support organization. • Monitor escalations received through the Help Center and ensure they are actively addressed. • Identify and coordinate proper routing of tickets requiring engagement outside standard support workflows. • Maintain visibility into ticket queues and ensure no critical requests remain unattended. • Continuously monitor tickets approaching or exceeding SLA thresholds. • Proactively communicate potential SLA risks and breaches to Support Leadership and key stakeholders. • Collaborate with engineers and support teams to drive timely resolution and SLA recovery actions. • Track service performance metrics and highlight areas requiring operational attention. • Coordinate scheduling of ticket-related work and align assignments with resource availability. • Facilitate collaboration between engineers, project teams, and support resources. • Help identify and address coverage gaps to ensure uninterrupted support operations. • Support workload balancing across teams to maximize efficiency and responsiveness. • Review and ensure ticket records contain accurate and complete information, including: - Categories - Contacts - Locations - Required fields - Supporting documentation • Promote adherence to established ticketing standards, workflows, and operational processes. • Assist in maintaining consistency and quality across support activities. • Monitor tickets requiring additional action, including: - Needs Attention - Customer Reply - Pending - Stalled or aging tickets • Conduct timely follow-ups with responsible teams to ensure continued progress. • Prevent tickets from becoming inactive or delayed due to lack of ownership. • Monitor workloads for engineers who are out of office or unavailable. • Coordinate reassignment or progression of active work to prevent service disruptions. • Ensure continuity of support activities and adherence to customer commitments. • Provide backup coverage for Help Center phone queues as required. • Assist with support coordination, scheduling, and operational activities. • Support day-to-day administrative functions that contribute to effective service delivery.

• Support enterprise-wide process standardization by documenting workflows across all business units • Partner with cross-functional teams and Subject Matter Experts (SMEs) • Convert informal processes and tribal knowledge into structured documentation • Develop Standard Operating Procedures (SOPs), process maps, workflows, checklists, and playbooks • Organize, maintain, and update the knowledge repository for accurate and easy user access • Build and maintain a centralized documentation repository (SharePoint, Confluence, or similar) • Engage with teams to identify process gaps, redundancies, and inconsistencies • Regularly review and update documentation for accuracy and relevance • Train teams on how to access and use the documentation repository

• Design, build, and maintain Shell scripts to automate daily DBA tasks in multitenant environments (e.g., backups, health checks, patching, provisioning). • Automate PDB-level operations: creation, cloning, unplug/plug, refreshes, and performance monitoring. • Implement backup and recovery strategies using RMAN with automated scheduling and logging. • Manage and monitor CDB and PDB performance, storage, and security. • Develop automation for startup/shutdown, tablespace monitoring, and user/role management across all PDBs.. • Maintain clear documentation for automation scripts and standard operating procedures. • Ensure high availability, disaster recovery readiness, and compliance in multitenant setups.

• Design, develop, and maintain interactive dashboards and reports using Power BI and Fabric workspaces • Conduct data analysis to identify trends, patterns, and insights that inform business strategies • Collaborate with cross-functional teams to gather requirements and deliver data-driven solutions • Ensure data accuracy and integrity by implementing quality control processes • Assist in presenting findings and recommendations to stakeholders through effective storytelling • Stay current with industry trends and best practices in data analytics and Power BI

• Design, develop, and maintain interactive dashboards and reports using Power BI and Fabric workspaces • Conduct data analysis to identify trends, patterns, and insights that inform business strategies • Collaborate with cross-functional teams to gather requirements and deliver data-driven solutions • Ensure data accuracy and integrity by implementing quality control processes • Assist in presenting findings and recommendations to stakeholders through effective storytelling • Stay current with industry trends and best practices in data analytics and Power BI

Role Description ProArch is looking for a talented Data Analyst/PowerBI Engineer who will play a crucial role in analyzing data and generating actionable insights for our clients. In this position, you will leverage your expertise in Power BI and data analysis techniques to transform complex data into clear and compelling visualizations and reports. You'll work closely with stakeholders to understand their analytics needs and provide solutions that support informed decision-making. - Design, develop, and maintain interactive dashboards and reports using Power BI and Fabric workspaces - Conduct data analysis to identify trends, patterns, and insights that inform business strategies - Collaborate with cross-functional teams to gather requirements and deliver data-driven solutions - Ensure data accuracy and integrity by implementing quality control processes - Assist in presenting findings and recommendations to stakeholders through effective storytelling - Stay current with industry trends and best practices in data analytics and Power BI Qualifications - Bachelor's degree in a relevant field (e.g., Data Science, Computer Science, Statistics) - Proven experience in data analysis and visualization, with a strong focus on Power BI - Strong knowledge of SQL for data querying and manipulation - Experience with data modeling and ETL processes - Excellent analytical and problem-solving skills - Ability to communicate complex data insights clearly to both technical and non-technical audiences - Proficiency in Microsoft Excel and other data analysis tools - A proactive mindset with a focus on continuous improvement and learning Company Description

• Lead development of AI/Data solutions, accelerators, and reusable service offerings • Design and implement production-grade PoCs, MVPs, and scalable frameworks • Architect end-to-end solutions across data pipelines, storage, semantic models, and AI layers • Develop AI agents using Azure AI Foundry including orchestration, tool integration, and grounding • Implement advanced AI patterns including RAG and multi-agent workflows • Ensure solutions are scalable, secure, and governed (RBAC, monitoring, evaluation) • Drive reusable solution patterns and internal IP creation • Collaborate with delivery teams to transition solutions into production • Support pre-sales activities including workshops, proposals, and demos • Communicate solution value to both technical and business stakeholders