• Handling customer inquiries and providing exceptional customer support • Responding to emails and phone calls • Resolving client issues • Assisting with travel bookings and reservations • Ensuring overall customer satisfaction • Working closely with the finance team to process payments and manage invoices

• Provide administrative and operational support across various business functions. • Respond to customer, client, and vendor inquiries through email, phone, and online communication platforms. • Coordinate schedules, meetings, appointments, and calendar management. • Maintain accurate business records, databases, and documentation. • Perform data entry and verify information for accuracy and completeness. • Prepare reports, spreadsheets, and business correspondence as required. • Assist with order processing, service requests, and workflow coordination. • Support onboarding and administrative processes for new team members. • Monitor and organize incoming communications and direct them appropriately. • Ensure confidentiality and proper handling of sensitive company information. • Collaborate with management and team members on special projects and operational initiatives. • Perform additional administrative and business support duties as assigned.

• The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. • This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. • Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach. • Help monitor team progress toward check-in goals and monitor tracker spreadsheets with partner organizations. • Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time. • Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR. • Handle eligibility and benefits verification for patients on the panel. • Send out care plans, visit notes, and formal referrals as requested by Care Navigators. • Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed. • Send out appointment confirmations and reminders to maximize patient show rates. • Under the direction of Care Navigators, research and locate local community resources for patients as needed. • Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly.

• Support the execution of change management plans for technology, process, and transformation initiatives • Partner with project, program, and business teams to identify impacted stakeholders and support change readiness activities • Help develop and maintain stakeholder lists, communication plans, readiness trackers, feedback logs, and adoption metrics • Draft clear, audience-appropriate communications (such as system announcements, FAQs, job aids, training tutorials, etc.) • Coordinate training-related activities by partnering with subject matter experts, facilitators, and business leads • Assist with impact assessments and help document how changes affect teams • Monitor feedback channels, identify common themes or resistance points, and escalate risks or issues to senior change or program leaders • Support workshops, office hours, and engagement sessions that help leaders and employees understand and adopt change • Measure and report on change adoption indicators such as participation, readiness, engagement, and feedback trends • Build knowledge of Nielsen’s processes, teams, and transformation priorities while developing stronger change management capabilities over time • Provide guidance to new associates