PhoenixTeam

• Design, develop, enhance and maintain full stack applications supporting mortgage and lending workflows (e.g., LOS, POS, servicing systems) • Analyze business requirements and translate them into technical solutions. • Build and integrate RESTful APIs and microservices for loan processing, underwriting, pricing, and document management • Develop modern, responsive user interfaces for borrower and internal user experiences • Write unit, integration and component tests; improve rest coverage and reliability • Work with structured and unstructured financial data, including loan files, documents, and blockchain-based assets (if applicable) • Optimize performance and scalability for high-volume transaction processing • Participate in architecture discussions around cloud-native and API-first platforms • Support CI/CD pipelines and DevOps practices to enable rapid, reliable deployments • Troubleshoot production issues and ensure system reliability and uptime • Contribute to technical design discussions and code reviews.

• Lead requirements gathering sessions with application, infrastructure, security, and business stakeholders for CyberArk onboarding initiatives • Document current-state privileged access management processes and account usage across multiple applications and environments • Identify and inventory accounts requiring migration into CyberArk • Design and document CyberArk onboarding approaches for applications and infrastructure components • Analyze dependencies, authentication methods, credential rotation impacts, and operational constraints associated with migrating accounts into CyberArk • Develop architectural diagrams, workflow documentation, and implementation guidance for CyberArk integrations • Collaborate with application development teams to identify code or configuration changes required to integrate with CyberArk-managed credentials

• Develop custom Salesforce applications, components, and integrations using Apex, Lightning Web Components, and API services. • Collaborate with consultants and stakeholders to refine requirements and deliver high-quality solutions. • Implement complex business logic, workflows, triggers, and automation. • Build and maintain secure, scalable integrations with external systems. • Ensure solutions adhere to Salesforce best practices and federal security and compliance standards. • Participate in code reviews, testing, debugging, and release management. • Maintain documentation, technical designs, and deployment procedures. • Provide technical support and troubleshooting for deployed solutions.

• Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, and custom platform capabilities. • Design scalable, secure, and high-performing Salesforce architectures aligned with enterprise standards and business objectives. • Partner with business stakeholders to gather requirements and translate them into technical solution designs and implementation roadmaps. • Provide technical leadership and guidance to Salesforce administrators, developers, business analysts, and integration teams. • Architect complex integrations between Salesforce and external enterprise systems using APIs, middleware, ETL tools, and event-driven architectures. • Establish and enforce Salesforce best practices for data modeling, security, governance, automation, release management, and DevOps processes. • Evaluate current-state architecture and recommend improvements to scalability, maintainability, and system performance. • Lead solution reviews, technical design sessions, and architecture governance processes. • Support estimation, project planning, risk assessment, and technical delivery management for Salesforce initiatives. • Ensure compliance with data governance, security, and regulatory requirements across all Salesforce solutions. • Stay current on Salesforce platform innovations and recommend emerging technologies and capabilities that align with business strategy. • Collaborate with enterprise architecture and IT leadership to align Salesforce solutions with broader technology strategies.

• Serve as Scrum Master for the VA LGY Analytics Team supporting dashboards, executive reporting, performance metrics, and data insights initiatives. • Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement sessions with strong stakeholder participation. • Ensure business priorities are clearly reflected in sprint goals and team commitments. • Coach team members and stakeholders on Agile principles, emphasizing incremental delivery of business value. • Promote alignment between analytics outputs and VA LGY strategic objectives. • Serve as a liaison between analytics team members, VA LGY business users, program leadership, and VA OIT. • Support Product Owners in translating business reporting needs into well-defined user stories with clear acceptance criteria and measurable outcomes. • Ensure transparency of sprint progress, risks, and dependencies affecting reporting and dashboard deliverables. • Coordinate cross-team dependencies impacting data availability, reporting timelines, and executive deliverables. • Facilitate demonstrations of dashboards, reports, and analytics enhancements to business stakeholders and leadership. • Track and report Agile performance metrics such as velocity, sprint burndown, throughput, and capacity to support predictable delivery of analytics products. • Monitor delivery performance against reporting deadlines and program milestones. • Lead retrospectives focused on improving collaboration between business stakeholders and analytics teams. • Encourage continuous improvement in requirements clarity, backlog prioritization, and stakeholder engagement. • Ensure analytics deliverables align with VA governance, documentation standards, data security, and compliance requirements.

• Develop custom Salesforce applications, components, and integrations using Apex, Visualforce, Lightning Web Components, and API services • Collaborate with consultants and stakeholders to refine requirements and deliver high-quality compliant solutions • Support capture of feedback by incorporating them as user stories and tasks in the product backlog and assists in prioritizing them for implementation in subsequent sprint cycles • Assist in decomposition of complex capabilities into testable user stories and tasks working in close coordination with the development teams • Prepare, participate, and engage in sprint review / integration solution design demo sessions by presenting and addressing technical queries as needed • Proactively identifies potential risks and supports devising strategies and implementing them • Ensure solutions adhere to Salesforce leading practices and federal security and compliance standards • Participate in code reviews, testing, debugging, and release management • Assess vulnerability scan results and resolve issues as directed by government • Manage deployment activities and deliverables from Dev environment to additional government environments as needed • Maintain documentation, technical designs, and deployment procedures • Provide technical support and troubleshooting for deployed solutions • Support all agile ceremonies as requested including sprint planning, backlog grooming, technical spikes, sprint reviews, and demos

• Own program-level financial tracking and revenue forecasting • Maintain and monitor margin performance and flag risks early • Develop and manage staffing forecasts aligned to contracted work and pipeline • Identify hiring needs 60–90 days in advance • Track utilization and ensure alignment between staffing and financial goals • Own and govern Ruddr as the system of record • Ensure project codes, billing rates, and forecast hours are accurate • Improve intake-to-project-launch workflow efficiency • Produce monthly operational dashboards for executive leadership • Provide scenario modeling to inform program decisions • Partner with delivery and recruiting to eliminate operational bottlenecks • Create and manage the flow of timely invoice submission and management across the program including client, team, and subcontractor touchpoints • Review and approve subcontractor invoices

• Lead the architecture, design, and technical strategy for VA LGY enterprise applications and modernization efforts. • Design scalable, secure, and high-performing Java-based solutions using modern architectural patterns and cloud technologies. • Develop solution blueprints, architecture diagrams, integration patterns, and technical roadmaps aligned with VA enterprise architecture standards. • Provide technical leadership for microservices, APIs, event-driven systems, and enterprise integration initiatives. • Collaborate with product owners, business analysts, developers, and infrastructure teams to translate requirements into end-to-end technical solutions. • Ensure compliance with VA security requirements, FedRAMP, Zero Trust, Section 508, and other federal standards. • Guide implementation of CI/CD pipelines, DevSecOps best practices, automated testing, and infrastructure-as-code methodologies. • Conduct architecture reviews, code reviews, and technical assessments to ensure solution quality and maintainability. • Evaluate emerging technologies and recommend modernization opportunities that improve performance, scalability, and operational efficiency. • Support system integration activities involving VA enterprise services, legacy applications, external vendors, and third-party platforms. • Troubleshoot complex production issues and provide architectural guidance for performance tuning and optimization. • Mentor development teams and provide leadership on software engineering best practices and architectural governance. • Participate in Agile ceremonies, technical planning sessions, and stakeholder briefings.

• Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms) • Develop user guides, API documentation, knowledge base articles, and training materials • Translate complex technical and regulatory concepts into clear, concise content • Collaborate with engineers and product managers to document features and system changes • Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID) • Maintain documentation standards, templates, and style guides • Support onboarding and training through structured learning materials • Manage documentation lifecycle, versioning, and updates • Participate in product releases to ensure documentation readiness • Gather feedback to continuously improve documentation quality and usability

• Develop, refine, prioritize, and validate the backlog for the designated scope areas based on customer discovery efforts. • Write software requirements in accordance with the client’s defined methodology. • Ensure solutions align with servicing workflows, compliance requirements, and operational realities. • Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives. • Serve as the primary liaison between business stakeholders and delivery teams. • Ensure product capabilities meet regulatory, compliance, and audit requirements applicable to mortgage servicing.