PhoenixTeam logo
PhoenixTeam

Enabling homeownership through technology.

Solution Architect – Salesforce

Solutions EngineerSolutions EngineerFull TimeRemoteLeadTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Virginia

Posted

77 days ago

Salary

$130K - $175K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglishCloudERPETL

Job Description

Solution Architect – Salesforce

PhoenixTeam

• Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, and custom platform capabilities. • Design scalable, secure, and high-performing Salesforce architectures aligned with enterprise standards and business objectives. • Partner with business stakeholders to gather requirements and translate them into technical solution designs and implementation roadmaps. • Provide technical leadership and guidance to Salesforce administrators, developers, business analysts, and integration teams. • Architect complex integrations between Salesforce and external enterprise systems using APIs, middleware, ETL tools, and event-driven architectures. • Establish and enforce Salesforce best practices for data modeling, security, governance, automation, release management, and DevOps processes. • Evaluate current-state architecture and recommend improvements to scalability, maintainability, and system performance. • Lead solution reviews, technical design sessions, and architecture governance processes. • Support estimation, project planning, risk assessment, and technical delivery management for Salesforce initiatives. • Ensure compliance with data governance, security, and regulatory requirements across all Salesforce solutions. • Stay current on Salesforce platform innovations and recommend emerging technologies and capabilities that align with business strategy. • Collaborate with enterprise architecture and IT leadership to align Salesforce solutions with broader technology strategies.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.
  • 8+ years of experience implementing and supporting Salesforce solutions in enterprise environments.
  • 5+ years of experience in a Solution Architect or Technical Architect role.
  • Deep expertise across Salesforce platform capabilities including Sales Cloud, Service Cloud, Experience Cloud, and platform customization.
  • Strong experience designing Salesforce integrations with ERP, marketing, customer support, and other enterprise systems.
  • Hands-on experience with Apex, Lightning Web Components (LWC), Flow, APIs, SOQL, and Salesforce security architecture.
  • Proven experience leading complex Salesforce implementations with multiple stakeholders and large-scale user bases.
  • Strong understanding of Salesforce DevOps, CI/CD pipelines, release management, and environment strategies.
  • Experience with Agile delivery methodologies and cross-functional technology teams.
  • Excellent communication, stakeholder management, and presentation skills.
  • Salesforce certifications such as Salesforce Certified Application Architect, System Architect, or equivalent.
  • Preferred Qualifications: Salesforce Certified Technical Architect (CTA) or progress toward CTA certification.
  • Experience with Salesforce Industry Clouds and advanced platform capabilities.
  • Experience with MuleSoft or other enterprise integration platforms.
  • Knowledge of enterprise architecture frameworks and cloud integration patterns.
  • Experience leading digital transformation or CRM modernization initiatives.
  • Familiarity with data warehousing, analytics, AI/Einstein capabilities, and customer data platforms.
  • Strong mentoring and team leadership experience across distributed technical teams.
  • Experience working in hybrid cloud and multi-system enterprise environments.
  • MBA or advanced technical degree is a plus.

Related Categories

Related Job Pages

More Solutions Engineer Jobs

OtherRemoteTeam 5,001-10,000H1B No Sponsor

Solutions Architect, AI & Automation Let’s be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com. Role Overview As Solutions Architect, AI & Automation, you sit between the business problem and the technical solution — and you are responsible for making sure that gap is closed accurately before anyone starts building. This is not a hands-off architecture role. You are in the details. You are running discovery sessions with operations teams, reviewing AI-generated process maps, writing specifications that developers can act on without a follow-up conversation, and flagging complexity before it becomes a mid-sprint crisis. You own the scoping work for a defined portfolio of micro-automation projects, and you are accountable for the quality of what goes into the build pipeline. You will work under the guidance of the Sr Director AI/Automation, who owns program-wide technical standards and handles the most novel or complex decisions. Your domain is the middle of the pipeline: the structured, high-throughput scoping and specification work that keeps delivery moving. Within your portfolio, you have genuine technical authority. You are not a drafter for someone else’s judgement. Over time (and this program creates an unusually fast development environment) the expectation is that you grow into the senior profile. The automation breadth means you will encounter process types, integration patterns, and AI implementation challenges that many architects take years to accumulate. Job Responsibilities Project Scoping and Specification Own the scoping and technical specification for a defined portfolio of micro-automation projects — from initial intake through to a buildable, reviewed specification Facilitate structured process discovery sessions with operations SMEs. Identify integration dependencies, data flow requirements, and exception handling complexity before they surface as surprises in delivery Apply the program’s WSJF prioritization methodology to score incoming automation candidates; flag submissions that are under-specified or unlikely to meet the micro-automation threshold Make project-level technical calls independently; escalate program-level or novel architecture questions to the Senior Architect with a structured question and a recommended approach Standards Contribution Contribute to the technical standards library — documenting patterns, integration templates, and anti-patterns as you encounter them across your project portfolio Participate in program-level architecture reviews; bring project-level observations that inform standards decisions Support AI governance compliance for projects in your portfolio: model approval, prompt design review, data privacy assessment Team and Pipeline Act as the technical point of contact for delivery pods working on projects you have scoped — available for clarifying questions during the build phase Support the onboarding and development of the automation developers where applicable, reviewing their specifications and offering structured feedback Contribute to program reporting: flag technical risk, track specification quality metrics, and surface patterns that affect pipeline health Requirements The right candidate has crossed the threshold from ‘doing this with guidance’ to ‘owning this reliably’ and is motivated by the next threshold. What We Need 3–6 years of experience in solutions architecture, software development, or technical consulting with genuine delivery accountability — not just advisory work Hands-on experience with at least one production automation or AI-enabled workflow — you were in the room when something went wrong and you helped fix it Solid working knowledge of the AI tool landscape: LLMs, prompt engineering, RPA platforms, low-code automation, and where each genuinely adds value versus where it is oversold The ability to produce a process specification that a developer can act on without follow-up — complete, structured, and honest about what is unknown Strong written communication: your specifications, your risk flags, and your escalation notes need to be clear enough that busy people act on them correctly What Will Set You Apart Experience in a data services, analytics operations, CPG, or market research environment — understanding how Circana’s kind of work flows gives you a significant head start Experience contributing to a standards or patterns library — you have documented reusable approaches, not just delivered individual projects Exposure to agile or sprint-based delivery: you understand how specifications are consumed by development teams and what makes them fast versus slow Basic data skills: SQL, Python scripting, or BI tooling at a level where you can validate data flow assumptions independently Any direct experience with AI model governance, prompt design, or LLM evaluation in an enterprise context The Intangibles We Look For Intellectual honesty about uncertainty. The mid-level profile we are looking for knows what they know, knows what they don’t know, and is completely clear about which is which in their specifications. Candidates who project more certainty than they have (whose specs have no unknowns, whose complexity ratings are always ‘medium’) create more rework than candidates who are explicit about the gaps. We will probe for this in the interview. Circana Behaviors Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work: - Stay Curious: Being hungry to learn and grow, always asking the big questions. - Seek Clarity: Embracing complexity to create clarity and inspire action. - Own the Outcome: Being accountable for decisions and taking ownership of our choices. - Center on the Client: Relentlessly adding value for our customers. - Be a Challenger: Never complacent, always striving for continuous improvement. - Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. - Commit to each other: Contributing to making Circana a great place to work for everyone. Location: This position can be located in the following area(s): Remote, United States The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $115k - $135k. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description. The anticipated application deadline for this position is approximately 04/16/2026. #LI-JT1

United States
$115K - $135K / year
Job Closed
Full TimeRemoteTeam 5,001-10,000H1B Sponsor

• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations • Manage the (regional / country) SE team including conducting performance evaluations, approving paid time-off, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions • Define core FY objectives, strategy and priorities for Engineers for the assigned SE Team • Partner with management to define headcounts quarterly and yearly ensuring the SE organization is scalable to meet and exceed goals and objectives • Manage candidate recruitments in collaboration with HR • Ensure effective communication and create an environment of teamwork and cooperation with your department and the rest of the organization • Develop and organize SE organization to meet/exceed goals • Develop and maintain an effective SE partner plan (PS, support, Marketing, PM etc.) • Scale the SE organization to best meet/exceed objectives • Develop SE retention, recognition, compensation and career planning • Develop SE skills assessment and job planning • Drive Product Requirements and Business Units • Identify consistent market trends and communicate to PM, PD, etc. • Ensure customer success • Drive Customer Support awareness through a transparent escalation plan • Manage post-sales issues and escalation with support team engage • Present F5 strategy, solution messaging and roadmap • Demonstrate ability to understand customer requirement and challenges and present related F5 solutions • Identify and communicate market trends to the Sales and SE organization • Identify and analyze the competition • Provide product feasibility analysis in support of sales efforts with sales representatives • Perform other related duties as assigned.

Sweden
Job Closed
OtherRemoteTeam 11-50Since 1999

• Design, implement, and continuously improve scalable enterprise support processes aligned with Itron’s customer‑first values • Define SLAs, severity classifications, escalation paths, and communication frameworks • Oversee ticket triage, prioritization, queue health, and resolution tracking to ensure consistent and accountable execution • Ensure clear, professional, and authentic communication with customers throughout the ticket lifecycle • Drive root cause analysis and partner with Engineering to eliminate recurring issues and elevate product quality • Build and maintain a comprehensive knowledge base and support documentation to improve agility and self-service • Develop dashboards, operational metrics, and executive‑level reporting that offer transparent insights for internal and customer stakeholders • Serve as the escalation point for high‑severity issues requiring technical, operational, or cross‑functional intervention • Uphold enterprise‑grade responsiveness and problem‑solving to maintain customer trust in critical infrastructure environments • Identify recurring friction points and lead collaborative, cross-functional initiatives to resolve them • Represent customer support themes and insights within product, engineering, and solution‑planning forums • Provide technical consultation during implementations, supporting architecture, integration, and configuration best practices • Assist with troubleshooting during early deployments to ensure smooth transitions to steady‑state operations • Act as a subject‑matter expert for complex customer scenarios requiring advanced problem diagnosis or systems understanding • Own ongoing support for customer‑specific configurations, integrations, environments, and deployed solutions • Ensure seamless transition from implementation to long‑term support with high‑quality documentation and knowledge handoff • Monitor recurring issues and proactively recommend improvements to enhance solution stability and customer value • Serve as a long‑term technical support point of contact for enterprise customers • Manage and develop India‑based support representatives, fostering an accountable, collaborative, and growth‑oriented culture • Set clear expectations for performance, quality, SLAs, and customer communication • Provide coaching, continuous feedback, and career development opportunities • Partner with Engineering leadership to maintain effective escalation workflows and operational alignment • Build a scalable global support coverage model that meets the needs of a growing enterprise customer base • Participate in hiring as support volume and team capacity expand

Iowa + 3 moreAll locations: Iowa | New York | North Carolina | Ohio
Job Closed
insightsoftware logo

Senior Solutions Engineer – Equity

insightsoftware

insightsoftware is a computer software company providing businesses with finance-owned applications engineered to leverage existing financial systems to speed up processes, increas

• Support the recruitment of new brokerage partners by leading product demonstrations and technical deep-dives that showcase Certent Equity Management’s broker integration capabilities. • Serve as the primary technical point of contact during broker partner evaluations, walking prospective partners through CEM’s broker implementation architecture, data flows, and integration touchpoints. • Partner with Account Executives to build compelling business cases, including ROI analyses and value positioning strategies. • Develop and deliver training programs for brokerage partner teams, enabling them to effectively navigate and utilize the CEM platform in their day-to-day operations. • Advise broker partners on best practices for leveraging CEM, drawing on insights from how our client base uses the platform across different equity plan structures and corporate actions. • Act as a hybrid Solutions Engineer and Relationship Manager for the broker partner channel, owning ongoing broker engagement to drive partner satisfaction, platform adoption, and incremental revenue growth.

United States
$139K - $174K / year
Job Closed