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Enabling homeownership through technology.
Senior Manager – Program Operations
Location
Virginia
Posted
149 days ago
Salary
$115K - $175K / year
Seniority
Senior
Job Description
Senior Manager – Program Operations
PhoenixTeam
• Own program-level financial tracking and revenue forecasting • Maintain and monitor margin performance and flag risks early • Develop and manage staffing forecasts aligned to contracted work and pipeline • Identify hiring needs 60–90 days in advance • Track utilization and ensure alignment between staffing and financial goals • Own and govern Ruddr as the system of record • Ensure project codes, billing rates, and forecast hours are accurate • Improve intake-to-project-launch workflow efficiency • Produce monthly operational dashboards for executive leadership • Provide scenario modeling to inform program decisions • Partner with delivery and recruiting to eliminate operational bottlenecks • Create and manage the flow of timely invoice submission and management across the program including client, team, and subcontractor touchpoints • Review and approve subcontractor invoices
Job Requirements
- At least eight years of experience in program operations, PMO, or financial operations in federal or complex services environments
- Strong financial modeling capability (Excel and forecasting tools)
- Experienced managing staffing forecasts and utilization models
- Financial system owner (Ruddr or other resource and financial management tools)
- Highly organized, detail-oriented, and execution-focused
- A proactive self-starter who anticipates problems before they surface
- Calm under pressure and comfortable operating in fast-paced environments
- Strong written and verbal communication skills
- High integrity and accountability
- Federal experience is critical and significantly more important than mortgage; mortgage experience is helpful but not required.
Benefits
- Competitive compensation based on experience
- Full-time employment with benefits eligibility
- Opportunity to shape operational infrastructure at scale
- A collaborative, mission-driven team environment
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