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peopleworth

Your team determines the success of your business. We nurture their potential and foster a productive workplace.

Learner Experience Manager

Location

Australia

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Learner Experience Manager

peopleworth

• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants

Job Requirements

  • Relevant Bachelor’s degree or equivalent experience
  • Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
  • Demonstrated ability to build rapport and communicate effectively with diverse learner groups
  • Strong organisational and administrative skills, with attention to detail
  • Experience facilitating online sessions or coaching learners (preferred)
  • Familiarity with digital education platforms and online learning environments
  • Empathetic, proactive, and able to handle sensitive information with professionalism
  • A strong sense of accountability and ownership of learner outcomes

Benefits

  • Fully remote role with flexible working environment
  • Collaborative, people-centred performance culture
  • Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
  • Professional growth within a purpose-driven Employer Group

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