Patrianna

• Drive technical strategy and architecture for scalable CMS applications • Oversee code reviews and maintain high standards for code quality and maintainability • Continuously optimize development processes and workflows to enhance team productivity • Collaborate with remote product management teams to deliver customer-facing web applications

• QA tasks estimation • Planning and risk analysis of QA activities • Requirements and specifications testing with AI-supported validation • Test cases, suites and checklists design and review leveraging AI capabilities • Configuration of test suites runs • Integration and system testing with intelligent edge case detection • Bug reporting and test results analysis • Creation and maintenance of QA artefacts and documentation supported by AI tools • Handling production incidents, monitoring and troubleshooting with intelligent log analysis • QA mentoring and training • Researching in QA tools/technology, including AI-driven solutions • Automation scope definition, automation tests running and results analysing

• Drive deep-dive investigations into KPI shifts, going beyond surface-level reporting to uncover root causes and hidden trends• Lead and mentor a team of Brand Analysts, developing them from data reporters into strategic co-owners of their respective brands• Maintain 360-degree oversight of the entire business ecosystem, monitoring how acquisition, CRM, and fraud initiatives impact each other• Bridge business and data science teams, translating complex commercial needs into technical requirements for ML models• Create innovative segmentation strategies that enhance predictive model accuracy for churn, LTV, and propensity modeling• Act as the final gatekeeper for brand health, ensuring growth in one area doesn't compromise performance elsewhere

• Design and maintain security technologies including EDR solutions like CrowdStrike, Zero Trust Network Access, and Data Loss Prevention systems • Integrate automated security testing into CI/CD pipelines, covering code analysis, dependency scanning, and secrets detection • Implement and support Zero Trust security architecture using Palo Alto Prisma, GlobalProtect, and Cloudflare ZTNA solutions • Manage cloud security posture controls across GCP environments, including misconfiguration detection and remediation • Collaborate with SOC analysts to improve detection quality, reduce false positives, and enhance incident investigation capabilities • Work with development teams during design phases to identify security risks early and perform security code reviews

• Lead our product strategy and development lifecycle, transforming vision into reality while building and empowering a high-performing product team. • Transform executive vision into concrete, actionable product plans and comprehensive roadmaps • Lead and develop a team of Product Owners/Managers, fostering their growth and performance • Own the entire product development process from ideation through to delivery • Collaborate with cross-functional stakeholders to champion new ideas and drive product execution • Develop well-researched product requirements and serve as the customer advocate • Stay ahead of market trends and competitor analysis to drive innovation and enhance customer experience

• Design comprehensive training programs that align with business objectives and identify performance gaps through collaboration with CS management and operations teams • Deliver engaging onboarding experiences for new hires, covering customer service skills, product knowledge, and company policies through interactive sessions • Create dynamic training materials including presentations, e-learning modules, and interactive activities that cater to diverse learning styles • Provide hands-on coaching to new employees during onboarding and offer constructive feedback to enhance individual and team performance • Partner with cross-functional teams including HR, recruitment, and managers to ensure seamless onboarding and address evolving training needs • Drive continuous improvement by staying current with industry trends, evaluating program effectiveness, and refining training processes

• Define and execute the CMS vision and strategy, aligning with broader business objectives and gaming content needs • Conduct market research and gather user feedback to prioritize features and guide product decisions • Collaborate with game development teams, designers, and content creators to ensure seamless content workflows • Work with engineering teams to translate requirements into development tasks and manage the product backlog • Lead user testing initiatives to refine features and enhance CMS usability and performance • Track key performance metrics and identify opportunities for continuous product improvement

• Partner with developers, product, marketing and data teams on tracking strategy, implementation and quality assurance • Configure, optimize and audit analytics tools while setting up monitoring alerts to maintain data accuracy • Guide BI specialists through client-side data complexities for smooth integration • Build comprehensive reports and dashboards that turn data into actionable insights • Execute tracking planning and quality control across both web and app environments • Stay on top of privacy regulations and their impact on our analytics ecosystem

• Analyze fraud and risk data to identify suspicious patterns and high-risk player behavior across multiple brands • Monitor and investigate member account activities including registrations, purchases, and redemptions using fraud prevention tools • Review and optimize existing fraud rulesets, analyzing performance and proposing improvements to strengthen defenses • Generate detailed suspicious activity and risk management reports for leadership teams • Support newly onboarded clients in setting up their fraud rule engines and scoring systems • Stay current with fraud prevention trends and implement innovative testing approaches to stay ahead of threats

• Handle player inquiries across multiple channels (chat, email, phone) regarding wagering, account management, and game mechanics with precision and genuine care • Resolve intricate matters involving transactions, withdrawals, bonus systems, and account verification (KYC) while maintaining our premium service standards • Partner with payments and risk teams to identify potential security concerns and maintain a safe, fair gaming environment for all players • Document player insights and identify emerging trends to support ongoing enhancement of our betting platforms • Consistently meet key performance indicators including response times and resolution quality while preserving authentic human connection • Stay current with gaming regulations and responsible gambling practices while providing guidance and support to team members