Partly

Role Description As a Customer Success Manager for repairers, you'll own the moment a UK repairer goes from signed to weekly active, and you'll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems. That's where you come in. - Activate newly signed repairers. - Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders. Own the onboarding plan and the timeline. - Build the activation and retention playbook. - Bring data and systems rigour. - Drive adoption and retention. - Be the repairer's main contact post-signature. - Be the Voice of the Repairer internally. Qualifications - Early customer success or account management experience. - A process and systems builder. - Comfortable with data and tools. - Hands-on, organised and scrappy. - Strong communicator across audiences. - Ownership mindset and high potential. - (Bonus) Automotive, marketplace or B2B SaaS exposure. Benefits - Competitive base salary + equity. - Commuting Allowance. - Annual global offsite in New Zealand. - Parental leave: Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back). - Team lunches: Lunch provided daily (Monday to Friday) in the office. - Flexible working hours: We have flexible working hours and default to working from the office. - Season openers & events: We host regular events, including quarterly "season openers" for our UK/EU team, monthly team catch-ups, and weekly happy hours. - Healthy body, healthy mind: Every team member gets a £750 annual wellness allowance on a Partly-branded card. Company Description Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it. Founded by ex-Rocket Lab engineers, we've grown from 40 to 160 people in 18 months and just closed a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London. We're hiring the top 0.1% of talent globally and we’re proud of the culture we’ve built, so if you want to do the best work of your life, we'd love to hear from you.

• You own the process from walk-in to close. You will run in-person drop-ins, book and run discovery, demo the platform, and sign founding partners. You will build and manage your own pipeline with discipline and velocity. • You'll manage a specific region, building relationships with shop owners and operators, and leveraging local networks to open doors. • You'll explain how Partly solves real problems - saving time on invoicing, managing relationships with multiple suppliers, reducing manual data entry. You won't just demo software; you'll advise on procurement workflows. • You will understand how shops estimate, how they source across OEM, aftermarket, and recycled parts, and how DRP scorecards shape behaviour. You will translate that into practical workflow value and implementation steps. • You'll handle objections with confidence and work with customers to understand their current pain points and processes. • You'll execute consistent outbound activity to generate your own pipeline. You aren't afraid of the phone and you understand that volume + quality = growth. • You'll collaborate with RevOps (deal tracking and analytics) and Onboarding to ensure smooth handoffs and fast time-to-value for new customers. • You'll maintain rigorous CRM hygiene, forecast accurately, and keep a tight next-step cadence across active opportunities. You'll spot patterns (objections, blockers, feature requests) and feed them back to Product and GTM.

• Become an expert at understanding, interpreting, and standardising automotive manufacturer parts catalog information. • Identify and correct errors, inconsistencies, and inaccuracies in vehicle and parts data, collaborating with cross-functional teams to ensure data quality and integrity. • Conduct thorough data validation and verification processes to ensure compliance with established standards, resolving any discrepancies or issues promptly. • Collaborate with engineering and development teams to define and implement data quality assurance procedures and workflows, incorporating feedback from internal and external sources. • Continuously monitor and evaluate the effectiveness of data management processes, recommending and implementing improvements to enhance efficiency, accuracy, and scalability. • Work alongside other team members and stakeholders on data management best practices, ensuring a consistent understanding and application of data standards and quality control procedures.

• Unblock new-market deals end-to-end. Own the technical path from first conversation to signed pilot across the UK and Nordics: scope integrations, map end-to-end estimating and parts workflows, and clear whatever stands between a prospect and a yes. • Build integrations that make pilots possible. Stand up and debug the connections customers depend on (for example, the CABAS estimating integration for the Finland/InCar pilot), working close to the data and the code to get them live in test and beyond. • Build demos and experimental features. Create market demos and portal prototypes that prove what Partly can do before committing core engineering, iterating fast on what prospects react to. • Run Technical Readiness Assessments. Produce the TRAs that map a customer's systems and dependencies, so both sides know exactly what a pilot requires. • Turn data into a commercial case. Build value-proposition frameworks, calculators, and reporting (for example, insurer reporting dashboards) that show customers the value in their own numbers. • Be the voice of the UK and Nordics customer to Product. Translate recurring deal blockers into clear, prioritised product asks, and shape how the product gets built and applied for each new market. • Work cross-functionally to hit deadlines. Coordinate across Sales, Product, and Engineering to solve customer problems and keep deals moving.

• Build the Partly Community across UK repairers and suppliers partnering with sales, customer success and marketing. • Own the channels end-to-end - calendar, publishing, in-channel community management, and turning events, ambassadors and case studies into a consistent distribution engine. • Define how Partly shows up at the biggest and best events in the industry. • Create the activation plan for regional roundtables, networking, demo nights and more. • Build an ambassadors / influencer marketing machine from the ground up. • Build a network of long term partners positioning Partly as the glue in the industry. • Case studies and email marketing nurtures / build customer journeys and value led content. • Manage the annual budget across community, events and social on both sides.

• Visit newly signed repair shops in your region and get them ramped up on the Partly platform • Understand why shops aren't placing jobs through us and figure out how to fix it • Genuinely help shops to optimise and streamline procuring parts • Track and improve repairer activity, reporting back to the team on what's working • Build authentic relationships with shop owners and parts managers • Feed insights back to the wider business so we keep making the product and onboarding better

• Own Partly’s product marketing function across core rails, products, and key ICPs • Define segmentation, personas, use cases, and buyer journeys across enterprise demand generators and rails users • Translate company strategy and product roadmap into clear GTM definitions that sales, expansion, and growth teams can actually use • Clarify what each product or rail is, who it is for, what problem it solves, and how it creates value • Own and evolve Partly’s value framework across: • Selection • Convenience • Information • Value • Auditability • Define how each dimension shows up by product, segment, and customer type • Build value narratives, proof points, ROI logic, and outcome stories grounded in real customer evidence • Work with Ops, CS, and commercial teams to turn operational outcomes into defensible customer proof • Build and maintain the core assets that sales and expansion teams need: • narrative decks • one-pagers • use-case materials • launch toolkits • case studies • value proof • Reduce bespoke sales storytelling by standardising what “good” looks like • Help ensure enterprise conversations start with clarity, not re-education • Own launch readiness from a market perspective • Ensure launches are externally coherent, internally understood, and commercially usable • Work with Product to convert technical capability into buyer-relevant language without over-promising • Support product rollouts across new markets, new segments, and new rails • Act as the connective tissue between Product, Marketing, Sales, and Strategy • Bring customer, buyer, and market insight back into proposition design and roadmap discussions • Help shape pricing, packaging, and proposition logic in partnership with leadership • Establish the first durable product marketing operating rhythm for the business

• Own full‑cycle recruitment for UK and EU-based roles from intake through to offer, ensuring every hire raises the bar. • Partner deeply with hiring managers to understand what each team needs and shape smart, targeted hiring strategies that bring in the right people for the right roles. • Source and attract top talent through creative, data‑driven approaches — exploring diverse channels (from niche networks to targeted outreach) to build strong, long‑term pipelines. • Run structured, high‑quality processes – drive clear timelines, set expectations, and deliver an outstanding candidate experience at every stage. • Build strong candidate relationships by maintaining open, transparent, and responsive communication throughout the hiring journey. • Use data to drive better hiring – track and analyse funnel metrics to identify what’s working, where bottlenecks exist, and how to continuously improve outcomes. • Champion employer branding – amplify Partly’s values, culture, and mission in the market through authentic storytelling and community engagement. • Represent Partly externally at local events and within talent communities, promoting our brand and deepening candidate connections. • Collaborate with the global Talent team to share insights, align systems, and drive improvements across our recruiting operations.

• You’ll embed with customers in your local market, onsite where needed, to deeply understand their workflows, constraints, and what “success” looks like in the real world. • You’ll lead technical discovery, solution design, and delivery for high-impact customer deployments: integrations, data onboarding, workflow configuration, and new product capabilities required to unlock value. • You’ll build and ship production code that extends Partly’s core SaaS + API platform often in tight feedback loops with users without compromising reliability, security, or maintainability. • You’ll connect the dots between customer needs and our product/engineering roadmap: translate ambiguous problems into clear requirements, scoped milestones, and measurable outcomes. • You’ll be the hands-on technical owner for deployments post-launch: troubleshoot live issues, improve observability, harden edge cases, and drive continuous improvement. • You’ll become an expert in the complex (and messy) auto parts domain and help customers modernise how they source, identify, and transact parts.

• You’ll embed with customers in your local market, onsite where needed, to deeply understand their workflows, constraints, and what “success” looks like in the real world. • You’ll lead technical discovery, solution design, and delivery for high-impact customer deployments: integrations, data onboarding, workflow configuration, and new product capabilities required to unlock value. • You’ll build and ship production code that extends Partly’s core SaaS + API platform often in tight feedback loops with users without compromising reliability, security, or maintainability. • You’ll connect the dots between customer needs and our product/engineering roadmap: translate ambiguous problems into clear requirements, scoped milestones, and measurable outcomes. • You’ll be the hands-on technical owner for deployments post-launch: troubleshoot live issues, improve observability, harden edge cases, and drive continuous improvement. • You’ll become an expert in the complex (and messy) auto parts domain and help customers modernise how they source, identify, and transact parts.