P\S\L Group

Role Description The Research Director is accountable for ensuring the consistent delivery of high-value research that strengthens client confidence, supports long-term partnerships, and drives business impact. This role provides strategic oversight across a portfolio of client accounts, partnering closely with Research Managers to ensure research programs are executed reliably, insights are decision-focused, and projects are delivered with the highest standards of quality. The Research Director also plays a key role in developing research talent, supporting account growth, and driving the adoption of scalable products, tools, and ways of working. What you will do - Client Leadership & Portfolio Management: - Serve as the senior research lead across assigned client accounts and research programs, ensuring credibility, continuity, and consistently high-quality delivery. - Build trusted relationships with clients by developing a deep understanding of their business objectives, therapeutic areas, and decision-making needs. - Ensure insights are relevant, actionable, and clearly support client decisions. - Partner with Sales to support strategic proposals, renewals, and long-term account growth. - Provide senior guidance on research design, methodology, and execution for complex or high-profile projects. - Research Quality & Delivery Oversight: - Maintain oversight across a portfolio of projects to ensure consistent quality, delivery excellence, and client satisfaction. - Partner with Research Managers to ensure projects are delivered on time, within budget, and to the highest research standards. - Review key project deliverables and provide strategic guidance to strengthen research quality and business impact. - Identify and proactively mitigate delivery, quality, timeline, or commercial risks before they impact clients. - Support feasibility, scope, and delivery decisions that appropriately balance quality, speed, and cost. - Leadership & Team Development: - Coach and develop Research Managers and Research Analysts through regular feedback, mentoring, and role modeling. - Foster a collaborative, psychologically safe environment where teams feel empowered to ask questions, solve problems, and continuously improve. - Promote consistency in research execution and delivery across teams. - Support the growth of research capability by identifying development opportunities and sharing best practices across the organization. - Operational Excellence & Innovation: - Champion the consistent use of standardized research processes, tools, templates, and methodologies across client accounts. - Lead adoption of new research products, AI-enabled capabilities, and innovative ways of working to improve research quality, scalability, and efficiency. - Partner with Innovation and Research Leadership to provide feedback that strengthens products, processes, and client delivery. - Drive continuous improvement initiatives that enhance consistency, reduce rework, and improve team effectiveness. Qualifications - Bachelor's degree in a relevant field (life sciences, business, marketing, or related discipline). - 8+ years of experience in healthcare or pharmaceutical market research. - Demonstrated success leading complex quantitative market research programs and managing senior client relationships. - Strong strategic thinking, consulting, communication, and stakeholder management skills. - Proven ability to balance client needs, research quality, delivery realities, and commercial considerations. - Experience mentoring and developing research teams. - Comfortable operating across multiple projects, stakeholders, and global research programs. - Strong working knowledge of Microsoft Word, Excel, and PowerPoint. Experience with SPSS, Tableau, and Google Slides is an advantage. What Success Looks Like - Clients view you as a trusted strategic research partner. - Research portfolios are delivered consistently on time, within budget, and to a high standard of quality. - Research Managers and Analysts grow through effective coaching and leadership. - Strong client relationships contribute to account growth, renewals, and long-term partnerships. - Standardized tools, products, and innovative ways of working are adopted consistently across your portfolio. - Continuous improvements strengthen research quality, delivery efficiency, and scalability.

Role Description We are looking for high-energy, driven professionals with sound business acumen, strong technical aptitude and natural sales instincts. As a Sales Consultant you will act as part of a Regional Sales Team hunting new business within specific life science territories. Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day. You will be the first point of contact between FirstWord Group and potential new clients at the beginning of our sales cycle. You will be the voice of the company focusing on uncovering unmet needs for our customers becoming a product and industry expert in the process, using that knowledge to win new business opportunities. What you will do - Build new business leads from accounts that have not yet been penetrated. - Cold-call & email C-Level Executives and Key Decision Makers to open up new accounts and opportunities. - Identify and close new prospects for meetings/demos. - Promptly follow-up on inbound leads. - Close new business opportunities. - Deliver scalable long-term growth, uncover and exploit new revenue streams. - Deliver on Forecasts to the business. - Strategic Account Development: build an account plan and devise a strategy for transformational growth. - Understand your Client(s) inside/out; its strategic initiatives, exec LT, culture, key brands / pipeline assets and processes. - Identify key business questions to develop new partnerships and draw on the appropriate internal resources. - Cross-functional stakeholder management: communicate and collaborate effectively with your team and the wider organization. - Build strong internal networks to influence strategic direction and partner with marketing, editorial and analyst teams to optimize the client journey. Qualifications - At least 3-5 years of relevant experience selling into global pharma and biotechnology customers. - Experience orchestrating global multi-dimensional client relationships in a matrix environment. - B2B business development experience. - Highly motivated with a strong desire to reach and exceed targets and grow into a world-class commercial business person. - Comfortable speaking to new people and presenting in person or via phone/video call. - Must have a growth mindset and be naturally curious. - This is a full-time remote position. - Travel is required for client sites, conferences and events when necessary. Desirable - Science Degree or have been working in the Life Sciences industry. What we offer - Working in life sciences with the aim to support drug development and improve patients' lives. - Training - full formalized sales, industry and product training that will set you up for your entire career. - Comprehensive benefits package, competitive basic salary and commission plan. - Paid time off: 18 vacation days + 9 holidays + 2 floating holidays + 7 sick days annually.

Role Description Reporting to the Director/VP, Talent Acquisition and Management, this role owns the administration of US benefits programs, payroll coordination, and wellness initiatives, while also contributing to recruitment efforts and supporting broader Talent operations across the employee lifecycle. This person is a critical connector — keeping benefits running smoothly, payroll accurate, and employee experience programs active, while stepping into recruiting support as the team’s needs require. What you will do - Benefits Administration - Serve as day-to-day administrator for all US benefits programs including health, dental, vision, FSA, 401(k), and voluntary benefits. - Manage open enrollment end-to-end: communications, employee support, vendor coordination, and system updates. - Administer leave programs (FMLA, ADA accommodations, state leave, parental leave, disability) in compliance with applicable federal, state, and local regulations. - Maintain benefits vendor relationships and support annual renewal process in partnership with the Director/VP. - Respond to employee benefits inquiries promptly and accurately; serve as the first point of contact for benefits questions. - Payroll Coordination - Process and coordinate US payroll in partnership with Finance, ensuring accuracy and timely execution each cycle. - Support annual 401k audits and compliance reporting. - Flag discrepancies and track corrections; escalate payroll compliance issues to the Director/VP as needed. - Wellness & Employee Experience - Coordinate and execute employee wellness initiatives and recognition programs throughout the year. - Manage the employee engagement calendar and logistics for company-sponsored events and wellness activities. - Track participation and gather feedback to inform program improvements; report outcomes to the Director. - Support peer recognition programs and tuition reimbursement administration. - Talent Acquisition Support - Support full-cycle recruiting as needed — posting roles, scheduling interviews, coordinating offers, and managing onboarding logistics. - Maintain accurate candidate records in Greenhouse (ATS) and support the team’s compliance with internal posting requirements. - Maintain people data integrity across Talent systems; support HRIS updates, reporting, and data pulls as requested. - Provide general administrative and operational support to the US Talent team. Qualifications - Experience in benefits administration, payroll coordination, and Talent operations. - Familiarity with US benefits programs, leave regulations (FMLA, ADA, state leave), and 401(k) administration. - Exposure to full-cycle recruiting, ATS platforms (Greenhouse preferred), and onboarding coordination. - Comfort with HRIS systems, Google Workspace, and Excel/Sheets for data tracking and reporting. - Strong organizational skills and the ability to manage multiple priorities without dropping detail. - A bachelor’s degree in a related field, or equivalent experience. Who you are - You are detail-oriented and dependable — someone who takes pride in running benefits, payroll, and operations without error and without drama. - You’re comfortable wearing multiple hats, and you understand that in a lean Talent team, everyone’s work connects. Preferred Qualifications - 1+ years of experience in an administrative or HR-related role. - Familiarity with global HR processes and compliance requirements. - Experience in a remote, multicultural team environment. Key Competencies - Adaptability to work with teams in different time zones. - A proactive mindset and ability to prioritize tasks effectively. - Strong customer service orientation and problem-solving skills. Benefits - Opportunity to work in a dynamic, fast-paced, and global environment. - Be part of an innovative HR team supporting a diverse workforce. - Competitive compensation and benefits, including 401k match. - Remote work flexibility with a focus on work-life balance.

Role Description Reporting to the Director/VP, Talent Acquisition and Management, this role owns the administration of US benefits programs, payroll coordination, and wellness initiatives, while also contributing to recruitment efforts and supporting broader Talent operations across the employee lifecycle. This person is a critical connector — keeping benefits running smoothly, payroll accurate, and employee experience programs active, while stepping into recruiting support as the team’s needs require. What you will do - Benefits Administration - Serve as day-to-day administrator for all US benefits programs including health, dental, vision, FSA, 401(k), and voluntary benefits. - Manage open enrollment end-to-end: communications, employee support, vendor coordination, and system updates. - Administer leave programs (FMLA, ADA accommodations, state leave, parental leave, disability) in compliance with applicable federal, state, and local regulations. - Maintain benefits vendor relationships and support annual renewal process in partnership with the Director/VP. - Respond to employee benefits inquiries promptly and accurately; serve as the first point of contact for benefits questions. - Payroll Coordination - Process and coordinate US payroll in partnership with Finance, ensuring accuracy and timely execution each cycle. - Support annual 401k audits and compliance reporting. - Flag discrepancies and track corrections; escalate payroll compliance issues to the Director/VP as needed. - Wellness & Employee Experience - Coordinate and execute employee wellness initiatives and recognition programs throughout the year. - Manage the employee engagement calendar and logistics for company-sponsored events and wellness activities. - Track participation and gather feedback to inform program improvements; report outcomes to the Director. - Support peer recognition programs and tuition reimbursement administration. - Talent Acquisition Support - Support full-cycle recruiting as needed — posting roles, scheduling interviews, coordinating offers, and managing onboarding logistics. - Maintain accurate candidate records in Greenhouse (ATS) and support the team’s compliance with internal posting requirements. - Maintain people data integrity across Talent systems; support HRIS updates, reporting, and data pulls as requested. - Provide general administrative and operational support to the US Talent team. Qualifications - Experience in benefits administration, payroll coordination, and Talent operations. - Familiarity with US benefits programs, leave regulations (FMLA, ADA, state leave), and 401(k) administration. - Exposure to full-cycle recruiting, ATS platforms (Greenhouse preferred), and onboarding coordination. - Comfort with HRIS systems, Google Workspace, and Excel/Sheets for data tracking and reporting. - Strong organizational skills and the ability to manage multiple priorities without dropping detail. - A bachelor’s degree in a related field, or equivalent experience. Who you are - You are detail-oriented and dependable — someone who takes pride in running benefits, payroll, and operations without error and without drama. - You’re comfortable wearing multiple hats, and you understand that in a lean Talent team, everyone’s work connects. Preferred Qualifications - 1+ years of experience in an administrative or HR-related role. - Familiarity with global HR processes and compliance requirements. - Experience in a remote, multicultural team environment. Key Competencies - Adaptability to work with teams in different time zones. - A proactive mindset and ability to prioritize tasks effectively. - Strong customer service orientation and problem-solving skills. Benefits - Opportunity to work in a dynamic, fast-paced, and global environment. - Be part of an innovative HR team supporting a diverse workforce. - Competitive compensation and benefits, including 401k match. - Remote work flexibility with a focus on work-life balance.

Role Description The Head of Research Delivery is a senior, client-facing leader responsible for delivering high-quality research programs and leading research teams across projects and accounts. This role owns and actively drives how research delivery operates in practice, including the systems, workflows, and team structures that enable successful execution. - Accountable for delivery performance across projects (on time, on budget, on value). - Improves how work flows across teams, reducing unnecessary handoffs. - Ensures projects are set up for success from the start. - Plays a critical role in enabling scale by simplifying how we work and increasing visibility across teams. - Ensures delivery models support growth without adding complexity or requiring proportional increases in effort. Qualifications - 10+ years’ experience in healthcare/biopharma market research or a related field. - Strong understanding of end-to-end research delivery, including project setup, execution, and cross-functional coordination. - Proven ability to manage complexity across multiple projects, teams, or portfolios. - Experience improving workflows, resourcing models, or operational processes to increase efficiency and scalability. - Strong organizational and problem-solving skills, with the ability to operate effectively across multiple stakeholders. - Clear, structured communicator with the ability to drive alignment and clarity across teams. - Comfortable operating in a fast-paced, evolving environment with changing priorities. - Demonstrated ability to balance delivery performance with team sustainability and workload management. Requirements - Senior oversight on key client accounts, ensuring delivery is aligned to client expectations. - Direct line management of a team of researchers, with responsibility for performance, development, and team effectiveness. - Staffing and resource allocation across all research projects and programs. - Capacity planning and workload visibility across teams and regions. - Design and optimization of end-to-end delivery workflows. - Reduction of operational complexity, including unnecessary coordination and duplicated effort. - Implementation and consistent application of standardized ways of working. - Alignment of delivery processes with Sales, Operations, and Innovation. Benefits - Establish clear ownership, roles, and responsibilities across projects. - Create visibility into team capacity and workload. - Foster a culture of accountability around delivery discipline. - Provide direct leadership and line management to team members. - Build a strong delivery-focused team culture. - Maintain accountability for delivery across projects. - Identify and address systemic delivery issues. - Support alignment between delivery approach and client needs. - Reduce operational complexity by simplifying workflows. - Ensure standardized ways of working are applied consistently. - Design and evolve delivery models that support growth. Company Description Not provided.

Sr. Financial Analyst Our Vision P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it, and those who seek to improve it. To this end, we want our information and education services to contribute to the goals we share with our clinicians, clients, and supporters, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives. Purpose Our key contribution to society is to help clinicians and those who support them provide state-of-the-art medical care. Our primary business purpose is to help clients and supporters increase the effectiveness of activities pertaining to scientific communication, medical education and the maintenance of audience intimacy. Primary Objectives: This role is responsible for supporting data-driven decision-making by developing budgets, forecasts, and financial models to project future performance. The role involves analyzing financial data to identify trends, risks, opportunities, and preparing clear, accurate reports for stakeholders on a regular basis. This role also plays a key role in variance analysis, comparing actual results against forecasts or budgets and explaining key differences. Additionally, the Financial Analyst provides actionable recommendations to improve profitability, reduce costs, and enhance operational efficiency, while working to streamline financial processes and improve reporting accuracy. Position reports to the Head of Financial Planning and Analysis What you will do - Develop and maintain financial models to support budgeting, forecasting, and long-term planning - Analyze financial performance, including revenue, expenses, and key business metrics - Prepare and deliver regular financial reports (monthly, quarterly, annual) - Conduct variance analysis to explain differences between actual results and budgets/forecasts - Partner with cross-functional teams to provide financial insights and support decision-making - Identify opportunities for cost savings, revenue growth, and operational improvements - Ensure accuracy, consistency, and integrity of financial data across systems and reports - Support process improvements to enhance efficiency and streamline financial reporting - Track progress towards company KPIs and OKRs - Partner with Practice Groups and Practice Areas Who you are - Strong analytical and problem-solving skills with the ability to interpret complex financial data - Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, financial modeling) - Experience with financial planning and analysis (FP&A), budgeting, and forecasting - Solid understanding of accounting principles and financial statements (income statement, balance sheet, cash flow) - Strong attention to detail and high level of accuracy - Ability to communicate financial insights clearly to non-financial stakeholders - Experience with financial systems and tools - Ability to work both independently and collaboratively in a team environment

Role Description The Research Manager is responsible for leading the end-to-end delivery of market research projects, ensuring high-quality insights that drive client decision-making. This role plays a key part in translating client needs into well-executed research, managing project teams, and contributing to the development of scalable, high-impact research programs. It is critical in ensuring consistent, high-quality delivery while strengthening client confidence and enabling long-term, scalable research partnerships. Key Responsibilities - Team Leadership & Development - Create clarity within project teams by defining roles, responsibilities, and handoffs to avoid duplication and gaps. - Support the development of Analysts through coaching, feedback, and role modeling. - Foster a team environment where Analysts feel safe to raise questions, share feedback, and contribute ideas to improve research outcomes and enable high performance. - Project Delivery & Client Management - Own day-to-day delivery of assigned projects from kickoff through closeout, ensuring timelines, quality, and client expectations are met. - Act as a key point of contact for clients throughout the project lifecycle. - Develop a strong understanding of client objectives, study context, and therapeutic area to ensure research execution and outputs are relevant and decision-focused. - Ensure research designs are executed accurately and consistently. - Deliver clear, concise, and impactful communication to clients, including presentations and written outputs, to support understanding and action. - Partner with Research Directors to ensure insights are aligned to broader account objectives. - Manage multiple projects in parallel, ensuring prioritization and consistent delivery across timelines. - Proactively identify and escalate delivery risks that may impact timelines, financial tracking, or client commitments, proposing mitigation options where appropriate. - Maintain accurate project status updates to support forecasting and revenue planning. - Operational Excellence - Manage project timelines, scope, and resources to avoid over-servicing and rework. - Monitor Out of Pocket (OOP) spend and internal effort against project budgets, escalating risks and trade-offs as needed. - Identify and implement efficiency improvements to enhance delivery speed, quality, and team productivity. - Partner with Innovation and Research Operations teams to implement centrally defined efficiency initiatives and ways of working. - Process Improvement & Innovation - Ensure standardized processes, tools, and templates are applied consistently and correctly across assigned projects. - Lead adoption of new products, tools, and ways of working within assigned projects, ensuring smooth implementation and team alignment. - Provide feedback on tools and processes to support continuous improvement and scalability. Qualifications - Bachelor’s degree in relevant field (i.e. life sciences, business, marketing). - 3-5+ years’ experience in healthcare/market research or related fields. - Proven experience managing research projects end-to-end. - Strong organizational, communication, and stakeholder management skills. - Ability to balance quality, speed, and cost in delivery decisions. - Comfort operating in structured, evolving research environments. - Experience working on multi-country or international research studies is a plus. - Thorough knowledge and understanding of Microsoft Word, Excel, and PowerPoint. Experience with SPSS, Tableau, and Google Slides is a bonus. What Success Looks Like - Projects are delivered on time, within budget, and meet client expectations. - Strong relationships are built with clients and internal teams. - Continuous improvements are identified and implemented across projects.

Program Coordinator Our Vision P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it. To this end, we want our information and education services to contribute to the goals we share with our clinicians, clients and supporters, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives. Purpose Our key contribution to society is to help clinicians and those who support them provide state-of-the-art medical care. Our primary business purpose is to help clients and supporters increase the effectiveness of activities pertaining to scientific communication, medical education and the maintenance of clinician audience intimacy. Position Summary The role involves managing customer data and online content delivery to target audiences. This includes analyzing and matching target customer lists, procuring additional audience data from third-party vendors, and conducting quality assurance tests before content goes live. The position requires scheduling and sending online content, tracking performance, and generating reports for the Reach and Response team to communicate results to clients. The role also involves proactively identifying and addressing issues, delays, and project needs to ensure smooth execution and effective communication with stakeholders. Key Responsibilities - Analyzing and matching target lists of customers - Reaching out to 3rd party vendors in procuring additional audience data including running queries and matching unique data points - Conduct testing and quality assurance on projects before they go live to the audience - Scheduling and emailing online content to target audience - Tracking and analyzing the performance of each project in generating reports to the Reach and Response team for communication to clients - Show confidence in work relationships and be responsible for making others aware of issues, delays, and other needs. - Centralize technical and operational tasks currently distributed across Program Managers - Reduce operational risk during live delivery, including evenings and weekends - Enable Program Managers to focus on program strategy, stakeholder management, and delivery oversight Key Skills, Knowledge & Professional Education - Bachelor’s Degree in Business Administration, Management Information Systems, E-Marketing or similar - Excellent Fluency in English (reading, writing and speaking) - Analytical/logical mindset with experience in tracking and reporting on online digital content - Advanced proficiency in Excel (e.g. Lookup and formatting formula, and pivot tables) - Highly organized with the ability to multitask in a fast paced environment. - Experience of working with databases - Excellent attention to detail - Strong problem solving skills.

Program Coordinator Our Vision P\S\L Group is a global organisation dedicated to putting information at the service of medicine. The companies and people of the P\S\L Group aim to improve medical care by serving those who need it, those who provide it and those who seek to improve it. To this end, we want our information and education services to contribute to the goals we share with our clinicians, clients and supporters, namely: to accelerate the advancement of medicine and help people enjoy better, longer lives. Purpose Our key contribution to society is to help clinicians and those who support them provide state-of-the-art medical care. Our primary business purpose is to help clients and supporters increase the effectiveness of activities pertaining to scientific communication, medical education and the maintenance of clinician audience intimacy. Position Summary The role involves managing customer data and online content delivery to target audiences. This includes analyzing and matching target customer lists, procuring additional audience data from third-party vendors, and conducting quality assurance tests before content goes live. The position requires scheduling and sending online content, tracking performance, and generating reports for the Reach and Response team to communicate results to clients. The role also involves proactively identifying and addressing issues, delays, and project needs to ensure smooth execution and effective communication with stakeholders. Key Responsibilities - Analyzing and matching target lists of customers - Reaching out to 3rd party vendors in procuring additional audience data including running queries and matching unique data points - Conduct testing and quality assurance on projects before they go live to the audience - Scheduling and emailing online content to target audience - Tracking and analyzing the performance of each project in generating reports to the Reach and Response team for communication to clients - Show confidence in work relationships and be responsible for making others aware of issues, delays, and other needs. - Centralize technical and operational tasks currently distributed across Program Managers - Reduce operational risk during live delivery, including evenings and weekends - Enable Program Managers to focus on program strategy, stakeholder management, and delivery oversight Key Skills, Knowledge & Professional Education - Bachelor’s Degree in Business Administration, Management Information Systems, E-Marketing or similar - Excellent Fluency in English (reading, writing and speaking) - Analytical/logical mindset with experience in tracking and reporting on online digital content - Advanced proficiency in Excel (e.g. Lookup and formatting formula, and pivot tables) - Highly organized with the ability to multitask in a fast paced environment. - Experience of working with databases - Excellent attention to detail - Strong problem solving skills.