Ottobock

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

Role Description Ottobock Orthopedic Services is looking for a Verification of Benefits Representative to join our team remotely. (Must be able to work 8:00AM - 4:30PM Central Time and be currently located in the U.S.) - Answer calls in a timely and professional manner. - Provide Signature Customer Service at all times. - Outbound calls if further information is required to create an accurate patient file within the processing system. - Create patient account profile in the billing system, and update patient file with appropriate notes. - Participate in training programs for continuing learning and development. - Initiate and complete VOB following company procedures to verify patient insurance benefits using the internet and phone inquiries. - Communicate accurate benefits to the patient or applicable customer. - Communicate Co-insurance and Deductible amounts to patient or applicable customer and collect if possible. - Obtain any additional documentation required by insurance company. - Meet all department productivity and quality standards. - Adhere to HIPAA and PHI Regulations. - Work within team to share workload, back up colleagues who are out, and prevent backlogs from being created. - Required to work extended or overtime shifts as needed. - Ensure assigned work is complete and accurate by end of work shift daily, weekly, monthly. - Observe and communicate to management any opportunities to streamline processes and improve efficiency in day-to-day operations. Qualifications - Work well in a high volume, fast-paced, rapidly changing work environment. - Ability to prioritize and manage multiple tasks to completion. - Outstanding verbal and written communications skills. - Exceptional organizational skills. - Exceptional interpersonal and teamwork skills. - Typing speed of 45 wpm, excellent ten key skills. - Strong computer skills; Proficient in MS Office and databases. - Professional telephone manner; Ability to hear, communicate and comprehend by telephone for prolonged periods of time. - Advanced problem-solving skills and demonstrated ability to use good judgment in resolving customer service issues. - Ensures assigned work is complete and accurate by end of work shift daily, weekly, monthly. - Comfortable working in 1 person office. Requirements - Minimum 2 yrs. experience in medical billing, preferably with orthotics, prosthetics and/or durable medical equipment industry. - Experience utilizing HCPCS and ICD 10 billing codes. - Experience with professional outbound and inbound calls. Benefits - Medical - Vision - Dental - Health savings accounts with employer contribution - Flexible spending account options - Company-paid life insurance policy - Paid time off - Company holidays - Floating holidays - 100% company-paid short & long-term disability - 401k match up to 3.5% - Paid parental leave

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

Role Description We are looking for an Accounts Receivable Specialist to ensure services are paid by the insurance payor. This includes working correspondence, appeals, and denials. (Required work schedule 8AM-5PM Eastern Time Zone) - Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims - Contact patient on outstanding balances, assist with payment plans and financial hardships - Review denied claims and determine next level of action - Resubmit corrected claims to payors for reprocessing - Respond to insurance payor correspondence - Work AR aging reports for payors and patients - Print and mail claim forms to insurance payors as needed - Submit write-offs, adjustments, and refunds - Daily processing of tasks assigned directly to you from the billing software system - Work accounts promptly to ensure claims are processed appropriately - Provide exceptional customer service to all internal and external customers - Remain conscious of all policy changes and denial trends implemented by insurance payors - Meets work standards by following production and productivity quality standards - Perform other duties as assigned Qualifications - Minimum 1 year of experience in medical billing, collections, and accounts receivable - Experience with claims processing and insurance payer requirements (Medicare, Medicaid, commercial) - High school diploma or equivalent required - Prior remote work experience preferred - Availability to work 8:00 AM – 5:00 PM Eastern Time - Strong problem-solving and analytical skills - Effective verbal and written communication - Ability to work independently and collaboratively - Detail-oriented with a focus on accuracy and quality - Strong time management and productivity skills - Adaptable in a fast-paced, changing environment - Reliable, accountable, and able to meet deadlines - Proficient in Microsoft Office (Excel, Word, Outlook) Benefits - Medical - Vision - Dental - Health savings accounts with employer contribution - Flexible spending account options - Company-paid life insurance policy - Paid time off - Company holidays - Floating holidays - 100% company-paid short & long-term disability - 401k match up to 3.5%

• Contribute to SAP transformation projects, in particular S/4HANA and RISE with SAP initiatives • Operate and further develop the SAP system landscape, including monitoring, performance optimization, root-cause analysis and system maintenance • Administer cloud and platform components such as SAP BTP, SAP Cloud ALM, SAP CIS, and manage global accounts • Support SAP interfaces and connectivity, e.g., RFC, web services • Implement and enhance authorization and security concepts and support audit, compliance and security requirements

Role Description In dieser Rolle stellst du den stabilen, sicheren und zukunftsfähigen Betrieb der gesamten SAP-Systemlandschaft sicher und gestaltest aktiv deren Weiterentwicklung. Ein besonderer Fokus liegt auf der Transformation von SAP ECC zu SAP S/4HANA sowie auf RISE with SAP und Cloud-Technologien. Remote Work innerhalb Deutschlands möglich. Qualifications - Erfahrung im SAP Basis Betrieb sowie in Cloud- und Plattformthemen (insb. SAP S/4HANA, RISE with SAP) - Kenntnisse in Betrieb, Monitoring, Berechtigungen, Security und SAP‑nahen Cloud-Technologien (z. B. SAP BTP, Cloud ALM) - Praxis im Umgang mit Schnittstellen, Archivierungs- und Lifecycle-Management - Vertraut mit ITSM‑Prozessen, Projektarbeit und technischen Konzepten - Strukturierte, eigenverantwortliche Arbeitsweise sowie ausgeprägte Team- und Kommunikationsfähigkeit - Sehr gute Deutsch- und Englischkenntnisse (mindestens B2/C1) Requirements - Mitarbeit in SAP‑Transformationsprojekten, insbesondere S/4HANA- und RISE-with-SAP‑Initiativen - Operativer Betrieb und Weiterentwicklung der SAP-Systemlandschaft, inkl. Monitoring, Performance-Optimierung, Fehleranalyse und Systempflege - Administration von Cloud- und Plattformkomponenten, u.a. SAP BTP, SAP Cloud ALM, SAP CIS sowie globales Account-Management - Betreuung von SAP-Schnittstellen und Connectivity, z. B. RFC, Web-Services - Umsetzung und Weiterentwicklung von Berechtigungs- und Security-Konzepten sowie Unterstützung bei Audit-, Compliance- und Security-Anforderungen Benefits - Attraktive Vergütung inkl. Bonus und 30 Tage Urlaub - Flexible & familienfreundliche Arbeitszeitmodelle (attraktive Option für mobiles Arbeiten im Homeoffice) - Individuelle Personalentwicklung und Weiterbildungen durch die Ottobock Academy sowie externe Fort- und Weiterbildungsangebote - Eine offene Unternehmenskultur mit regelmäßigen Teamevents und ein spannendes internationales Arbeitsumfeld - Corporate Benefits, Jobrad, Angebote zum Gesundheitsmanagement sowie viele weitere Vorteile, die Dich bei Ottobock erwarten

Title: HRIS Analyst Location: United States Location: Austin, TX, US, 78758 Austin, TX, US, 78758 Remote, US Contract Type: regular Scope of employment: full-time Contact Person: Lorraine Miller Contact Information: Job ID: 8387 Job Description: Summary Statement For more than a century Ottobock has pursued the mission of helping people living with limb loss or mobility challenges regain or maintain their freedom of movement. We do this through the development of leading prosthetic, orthotic and wheelchair innovation and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 900 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it. We are looking for an experienced HRIS Analyst to join our team! (position remote or hybrid for Austin candidates) The HRIS Analyst is responsible for managing HR systems and producing data-driven insights that support strategic decision making across the organization. The position partners with HR and program owners to also define, design and enhance HR technologies and data reporting. This position is hands-on and supports all Human Resources functions, including HR, payroll, compensation, benefits, recruiting, talent management, and learning within the HRIS system and data reporting. If you are a proactive, detail-driven professional who enjoys solving complex problems and improving systems, we encourage you to apply! Duties & Responsibilities HR Analytics: - Maintain and optimize the Human Resource Information Systems (HRIS), ensuring data integrity, accuracy and security. - Develop, generate, compile and analyze complex data reports and dashboards for HR and Senior Executives across the organization (e.g. headcount, turnover, recruitment metrics, training compliance, compensation trends etc.). - Partner with HR and business leaders to understand reporting needs and deliver actionable insights. - Identify trends and patterns in HR data to support various organization initiatives such as workforce planning and strategic initiatives. - Create and automate recurring reports to improve efficiency and consistency. - Support system upgrades, implementations and enhancements, including testing and documentation. - Ensure compliance with data governance, privacy regulations, and internal policies. - Troubleshoot system and reporting issues, providing timely resolution. - Provide training to HR team members and/or key stakeholders on reporting tools and database best practices. - Serves as the lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects. HRIS System Administration (SAP & ADP): - Performs administrative functions, including security maintenance, business process configuration, data loads, integrations, and system upgrades. - Develops and maintains HRIS documentation, including system configuration and end-user training materials. - Troubleshoots system issues, implements/configures resolutions that meet user requirements. - Responsible for identification, assessment and resolution of complex issues or system configurations; testing and auditing business processes, data integrity and application integration. - Assists in the maintenance and enhancement of system modules and functionality, including modification of business processes and workflow configurations (start to finish). - Conducts system testing and audits business processes, data integrity, and application integrations. - Educates internal teams on new system functionality and leads the development of training and educational materials, including reference guides and job aids. - Other duties as assigned. Qualifications Minimum Qualifications - (Education, Experience, Certification, & Licensure): - Bachelor's degree, preferably in Human Resources, Business, or Technology. - 3-5 years of experience in HRIS, HR analytics or related role. - Directly related experience may substitute for education. - Experience and knowledge working in SQL and advanced Excel a requirement. Knowledge, Skills, and Abilities: - Knowledge of general HR principles and processes. - Knowledge and experience with HRIS platforms of ADP & SAP - Demonstrated ability to use SQL for data query & analysis - Advanced proficiency in Excel (pivot tables, formulas, data analysis) - Experience with reporting and visualization tools (i.e. Power BI, Tableau, Looker Studio) - Knowledge and experience with HRIS and system integrations. - Skilled in identifying, analyzing, resolving problems, handling multiple tasks and adapting to changing priorities. - Knowledge of HR metrics, KPIs, and best practices - Ability to effectively collaborate with cross-functional stakeholders. - Experience designing reports, analyzing data, and developing dashboards. Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Paid time off Company holidays Floating holidays 100% company-paid short & long-term disability 401k match up to 3.5% Paid parental leave Compensation Data Salary Range Disclosure: $97,000 - $120,000 annual base salary. The expected starting salary will vary depending on factors such as experience, skills, and demonstrated capabilities. The upper end of the range is reserved for candidates who exceed the role requirements. Diversity at Ottobock We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

• Answer and deal with incoming calls courteously and professionally, regardless of the caller’s demeanor • Verify and update customer information as necessary to maintain accuracy of records • Gather and enter basic sales order information from the customer into SAP • Locate parts and materials numbers of products at least 75% of the instances when the customer is not able to provide them • Know which additional parts or accessories are required for each product and add those to orders • Provide accurate information at the time of ordering on product availability, price, and delivery • Gather appropriate information from customers regarding problems and complaints, determine if FDA or standard escalation is required, properly code complaints and record them, and direct complaint to more senior associate for resolution • Verifies warranty claims and schedules repair resources; changes production and shipping schedules • Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules • Schedule field service repair calls, handling requests for additional company materials • Maintains records of returns, schedule changes, product pricing, and resolves return credit problems • Resolves production scheduling and shipping or invoicing problems • Be familiar with all product lines • Answer customer questions regarding shipping and delivery status, invoicing, pricing, and other common topics raised by customers • Complete required processes for each function above • Utilize basic Customer Service Skills • Fulfill customer literature requests using PRA and PDF files • Participate in departmental meetings, team building, process improvements, and required training

• Strategic development and management of international key accounts in the mobility, logistics and retail sectors • Building and maintaining relationships with global decision-makers and stakeholders across multiple levels of the organization • Planning and delivering product presentations and demonstrations, and supporting on-site customer trials • Developing customer-specific solutions and negotiating framework agreements • Analyzing customer and competitor situations to optimize sales strategy and preparing targeted marketing plans in close collaboration with the marketing team • Active participation in trade shows and international events (e.g., Hannover Messe) and representing the company at conferences and symposia • Providing continuous customer feedback to support the (further) development of product solutions